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Troubleshooting and Diagnostics

Users Manual Symptoms & Solutions Chart

Revision C

30K USERS MANUAL

Section 7 - 1

P/N

90-00203-001

SYMPTOM

CAUSE

SOLUTION

Nothing happens when
power is switched on

No Power to printer.

Fuse is blown

Check Power Cord. Call Service Representative.

Call Service Representative.

Display Problem (Blank
LCD display).

Bad LCD

Call Service Representative.

LCD display shows
miscellaneous Chinese
characters.

Bad LCD

Call Service Representative.

LCD display shows solid
black boxes or
miscellaneous characters

Bad Processor Main Board

Bad Print Head Assembly

Call Service Representative.

Call Service Representative.

Motor on, Transport Belt
doesn't turn

Loose set screw on Motor
Drive Pulley.

Broken belt

Call Service Representative.

Call Service Representative.

(Motor Stall Error)

Media Jammed

Bad motor or seized
bearing

Bad Processor Board

Remove jammed media. Press Test button or On-
Line to reset printer.

Call Service Representative

Call Service Representative

Motor runs for a moment,
turns off, LCD display
indicates
(Motor Stall Error)

Bad bearing on roller or
bearing in pulley assembly.

Belt Jam

Bad Encoder or Processor
Board

Call Service Representative

Manually fix belt by gently pulling on belt side to
side

Call Service Representative

Summary of Contents for 30K

Page 1: ...30K Ad dre ssi ng Pri nte r ...

Page 2: ...l Do not attempt to use this product in an unauthorized manner To do so may expose you to mechanical and or electrical hazards Do not expose power cord to sharp points or edges To protect against shock the power cord must only be plugged into a grounded receptacle The ground pin on the plug must never be removed The power cord should be routed so it cannot be walked upon Do not operate this machin...

Page 3: ...e with the Class B FCC limits Canadian DOC Compliance This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada Caution Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recomm...

Page 4: ...ckness 4 1 Adjusting the Entry Roller Assembly 4 2 Adjusting the Exit Idler Assemblies 4 3 Synchronizing new Print Cartridges in the Print Head Assembly 4 4 Vertically Synchronizing a Bank of Print Cartridges 4 5 Horizontally Synchronizing a Bank of Print Cartridges 4 7 Adjusting the Banks Apart 4 8 Adjusting the Banks Together 4 9 Synchronizing 3 Print Head Assemblies 4 10 Moving the Wipers 4 12 ...

Page 5: ...7 Job Settings 6 7 8 Conveyer Time 6 8 9 Image Overlay 6 8 10 Purge Print Head 6 9 11 Reset Ink Count 6 9 SETUP MENU 6 10 1 Stop On Feed Error 6 10 2 Feeder Signal 6 10 3 Lines Per Address 6 11 4 Line Termination 6 12 5 Hex Dump Mode 6 12 6 Language 6 12 7 Transport Speed 6 13 8 Postal Bundle Break 6 14 9 Pre Purge 6 15 10 Feed Gap 6 15 11 Rom Revision 6 16 12 Print Head Size 6 16 SERVICE MENU 6 1...

Page 6: ...haft Assemblies 8 3 PRINTER MENUS APPENDIX A 30K MAIN MENU A 1 30K SETUP MENU A 3 30K SERVICE MENU A 5 HEX CHART APPENDIX B HEX CHART B 1 PRINTER CONTROL COMMANDS APPENDIX C PCL COMMAND CODES C 1 CHARACTER SET APPENDIX D 30K CHARACTER SET D 1 COMPUTER INTERFACE WIRING DIAGRAM APPENDIX E PARALLEL T 11 CABLE WIRING DIAGRAM E 1 PRINTING WITH SOFTWARE APPENDIX F SOFTWARE TABLE OF CONTENTS F 1 SOFTWARE...

Page 7: ...TABLE OF CONTENTS EAN UCC REQUIREMENTS APPENDIX I GLOSSARY APPENDIX J ORDERING INFORMATION APPENDIX K OPTIONS SUPPLIES K 1 Revision C 30K USERS MANUAL Section i 4 P N 90 00203 001 ...

Page 8: ...ne tune the printer Section 5 Running with the Feeder Assembly Outlines the prerequisites for setting up a non Bryce feeder with the printer Also included are step by step instructions to assemble and install the 30K feeder Section 6 Printer Menu System Explains each of the menu options of the address printer Section 7 Troubleshooting and Diagnostics A list of possible problems you may encounter w...

Page 9: ...igurations as described in the following examples Bryce 30K The Printer comes with two banks of black Print Cartridges for printing and 16 MB of RAM Bryce 30K with Feeder The Printer comes with a automatic Feeder Assembly that has a 7 1 2 stack capacity and a standard tray and tray extension P N 90 00203 001 1 ...

Page 10: ...Parts of the Printer Printer Parts Locations Revision C 30K USERS MANUAL Section 2 1 P N 90 00203 001 ...

Page 11: ...eration with this printer 3 Use a grounded dedicated outlet for the printer only Note Do not use an adapter plug 4 Avoid locations near direct sunlight excessive heat high humidity moisture or dust 5 Keep the entire system away from large motors or other appliances that might disturb the power supply or create potential interference Removing Protective Materials The printer is protected during shi...

Page 12: ...el connector to snap into the tabs on the connector 3 Align the other end of the cable to the connector on the computer and push into the port 4 Secure the cable in place Use the thumb screws on the connector to screw into the hex jack screws on the computer Connecting the Power Cord The power cord receptacle is located on the Electrical Bracket Assembly along with the ON OFF I O power switch Conn...

Page 13: ...to the conveyer by fine tuning the conveyer speed adjustment in the Main Menu of the printer These options will allow the maximum number of pieces of media to be fed onto the conveyor and the longest drying time before the conveyer stacks the media Modifications to the amount of time the conveyer continues to run after printing a record is done through the CONVEYER TIME option in the MAIN MENU See...

Page 14: ...acle Press on the symbol I ON position The printer LCD menu will display the initializing phrase PRINTER STARTING 1 then PRINTER STARTING 2 and printer will automatically go ON LINE The Addressing Printer uses up to six black Print Cartridges for printing To install the cartridge do the following Verify the LED above the ON LINE button is lit The LED is either unlit for OFF LINE or lit for ON LINE...

Page 15: ... or HP 51645A Ink Reservoir System 3 Gently remove both pieces of tape covering the ink nozzles on the print cartridge Be careful not to touch the copper nozzles 4 Raise the latch all the way up on the Head Print Assembly Hold cartridge from the notched handle on top of the cartridge Gently insert cartridge down at approximately a 45 degree angle into the cradle 5 Push down on the ink cartridge un...

Page 16: ...or damaged Print Cartridges Removing the Print Cartridge 1 Remove the Top Cover 2 Grasp the latch on top Lift up on the latch The cartridge will pop loose 2 Grasp the handle on the ink cartridge and lift the print cartridge out of the cradle Note Reset the Ink Count in the Main Menu after replacing a Ink Cartridge Revision C 30K USERS MANUAL Section 3 P N 90 00203 001 6 ...

Page 17: ...t also be made ready for the printer Use the following steps to make the media ready for printing 1 Take a manageable pile of media and while holding them as shown below in reference A fan all sides of the media to make sure that each piece of media is free from one another Note Maximum thickness is 0 5 1 27 cm 2 Square the pile against the tabletop assuring a square pile on all sides Reference B ...

Page 18: ...t Booklets should be stacked to feed with the sealed edge leading or stacked with the sealed edge placed to feed first Catalogs should be stacked to feed with the sealed edge leading or stacked with the sealed edge placed to feed first Postcards must be 3 5 88 9 mm x 5 127 mm or larger Self Mailers may be folded in half or C or Z The media must be tabbed Paper may consist of 16 to 80lb of uncoated...

Page 19: ...e Print Cartridges while printing Use the following steps as a general guideline for most types of media 1 Turn the Envelope Thickness Knob to raise the Print Head Assemblies 2 Insert a piece of the media beneath the Print Head Assemblies Lower towards media 3 Lower the Print Head Assemblies down to just touch the media and create a little resistance when it is removed 4 Press the Test Env button ...

Page 20: ...media 5 Turn the Thumb Screw to release the Entry Roller Assembly to reposition it on the shaft 6 Lift and slide the Entry Roller Assemblies onto the piece of media Move any Entry Rollers near the sides of the media further in on the media or push them out of the way Note Rollers running on the edges of the media may catch the edge and twist the media Also locate the rollers on top of a Transport ...

Page 21: ...s a brush with paint and smear the print Slide Exit Idlers into path of media 1 Remove the Top Cover to gain access to the inside of the printer 2 Slide the Exit Idler Assemblies to mirror the arrangement of the Entry Roller Assemblies If the Entry Rollers are properly set the Exit Idler Assemblies are also in the path where the media will travel trough the printer Slide Exit Idlers out of Print Z...

Page 22: ...ew Print Cartridges in the Print Head Assembly The following procedures will refer to the left 3 Print Head Assembly as Bank A and the right 3 Print Head Assembly as Bank B Synchronize each Bank of Print Cartridges by aligning the Test Pattern that is printed by each of the Print Cartridges Each Print Cartridge will print a Test Pattern like the one below Each carriage uses the leftmost Print Cart...

Page 23: ...r perform a vertical print adjustment Use the following steps to adjust Print Cartridge 3 Accessing the menu can only be accomplished in the OFF LINE mode When in ON LINE mode press the On Line button Once OFF LINE the service menus are accessible Press and hold down the Menu and Minus button simultaneously until SERVICE MENU appears on the LCD display in about two seconds Press the plus or minus ...

Page 24: ...display Press the Enter button to select the desired value An Asterisk will appear in front of the new selection Head 3 Bank A Head 2 Bank A Head 1 Bank A Press the Test Env button to print another Test Pattern This time the Test Pattern is printed using the entered selection The pattern printed should look like the following example When the correct numeral is selected the center test pattern wil...

Page 25: ...r perform a horizontal Print Adjustment Use the following steps to adjust Print Cartridge 2 Access the ADJUST PRINT menu See example in Vertically Synchronizing a Bank of Print Cartridges Head 3 Bank A Head 2 Bank A Head 1 Bank A Print out a Test Pattern by pressing the Test Env button The printer will print a test pattern like the following example The example shows Print Cartridge 2 is to far to...

Page 26: ...he bracket that secures Bank A 3 Move Bank A to the top of the piece for return address and indicia 4 Loosen the knob on top of the bracket that secures Bank B 5 Position the Bank near the middle of the piece 6 Move the Exit Rollers out of the area where Bank A and Bank B are printing on the media If the Exit Rollers contact any printed information on the media they will act as a brush with paint ...

Page 27: ...r two on Bank B may need to be removed or relocated to a open area near the back of the Print Head Assembly See Section Moving the Wipers Use the following steps to adjust the two 3 Print Head Assemblies together 1 Move the 3 Print Head Assembly to the area that Bank A will be printing on the piece 2 Secure Bank A in place In this example the other Bank of print cartridges are going to get set rel...

Page 28: ...l the 1 ADJUST PRINT option is displayed on the LCD panel Press the Enter button to select this option Press the plus or minus buttons to scroll through the Adjust Print menu options until the BANK A TO BANK B option is displayed on the LCD panel Press the Enter button to select this option Now print out a Test Pattern by pressing the Test Env button The printer will print a Test Pattern like the ...

Page 29: ...ter will print another test pattern This time the test pattern is printed using the entered selection The pattern printed should look like the following example Head 3 Bank A Head 2 Bank A Head 5 Bank B Head 4 Bank B Head 6 Bank B Head 1 Bank A When correct all lines should be straight Press the Menu button several times to back out of the Service Menu Press the On Line button now the printer is r...

Page 30: ...ocated on the bracket of each Print Head Assembly to judge where the Print Zone for Bank B is located Move the Wipers to an area outside of the Print Zone to maintain the best print quality Perform the following steps to move the Wipers 1 Remove the Cover from the printer 2 Loosen the knob on top of the bracket that secures the Bank of Print Head Assemblies 3 Flip the Bank of Print Head Assemblies...

Page 31: ...rtridges in order or numbered otherwise the counter for the percent ink remaining will give false information Employ the following steps to use the Cartridge Capping Assemblies 1 Remove the ink cartridge from the Print Head Assembly See section 3 3 for information on removing the ink cartridges 2 Remove any excess ink on the nozzles 3 Install the ink cartridge nozzle first into the Cartridge Cappi...

Page 32: ...eavily waxed media 5 Setting up margins or sending non printable characters or blank spaces in the records 6 Sending blank lines in each record Tips for Running the Job 1 Use a computer dedicated to the printer only 2 Tab magazines or stapled sheets 3 Eliminate blank spaces and lines in the records Extra characters take extra time to process 4 Records with differing numbers of lines should be foll...

Page 33: ...nsor beam for the record to be printed This is very important with small or thin media like post cards or envelopes Use the illustration to the right for an example Mount the feeder to the center of the printer The media must interrupt the sensor beam for the printer to know when media is being fed The Entry Roller Assemblies must take hold of the Media The Entry Roller Assemblies guide the media ...

Page 34: ...quired What the LED s Do When the LED s are Feeder LED Steadily Lit While the Feeder has power the LED will remain lit Sensor LED Blinking When media is being fed the LED will blink as each piece passes beneath the sensor When media is blocking the sensor beam the LED will remain off Once the media is removed from the path of the beam the LED is lit Revision C 30K USERS MANUAL Section 5 P N 90 002...

Page 35: ...tor to the printer and twist to secure connection Insert tangs into the slots on printer 4 Raise the Feeder up Stuff extra cable back into the Feeder Assembly 5 Hook the two tangs into the two slots on both sides of the printer 6 To remove the Bryce Feeder lift the feeder up to unhook from the Printer and pull the feeder away from the printer 7 Disconnect the Feeder from the Printer Revision C 30K...

Page 36: ...g is flush against the side of the Holder 3 Raise the free end of the Feed Ramp Assembly up to a nearly vertical position See figure 3 Figure 2 4 On the bottom of the Feed Ramp Strut is the Wire Form Adjustable Slide Place the Slide with the plunger onto the top of the Feed Ramp Adjustment Bracket located on the side of the feeder See figure 4 Figure 3 5 Pull the plunger out and lower the slide on...

Page 37: ...oller 4 Release and lower the H Block Let it fall freely onto the media When lowering the H block verify the media is between all separator fingers and the Feed Roller 5 Press the Lever down to secure it in place 6 The input bin area can now be filled with the desired media for printing The media stack should be shingled when loaded into the input bin with flap facing downward Start with just a fe...

Page 38: ...ough to allow the media to freely drop down onto the Feed Rollers Setting the Media Support Wedge 1 Lift the media up from the Feed Ramp Assembly Take notice where the end of the media rests on the Feed Ramp Assembly 2 Locate where the end of the media was and insert the front end of the Media Support Wedge and then push forward to hook in the slot This will place the Media Support Wedge so the me...

Page 39: ...d Ramp Extension out from the Feed Ramp Assembly 4 Angle the Feed Ramp Extension up to create a small gap between the media and the Feed Ramp Assembly Pull the Feed Ramp Extension out 5 Turn the Feeder Locking Knob to secure the Feed Ramp Extension Note The gap and angle of the Feed Ramp Extension will vary with the type of media used Adjust the angle of the Feed Ramp Extension or Feed Ramp itself...

Page 40: ...he computer or data in the buffer Exits the menus with out changing menu settings Allows the printer to resume printing after an error occurs TEST Prints a internal test message Hold down for continuous printing of the test message Prints menu settings and internal alignment patterns for the printer when in the appropriate menu MENU Press the Menu button to access the Main Menu Press and hold the ...

Page 41: ...tion Use both keys together to start the printers transport motor to run continuously or to set the printer so it will only run when data is sent to the printer What does the display show Conventions used in the Printer Menu System section Bold with brackets is used for the Menu On Line Enter Plus Minus buttons when they must be pressed to program or operate the printer Special fonts are used to h...

Page 42: ...ide down when viewed from the front of the printer Note This menu item only appears when the Orientation is set to Normal A Distance to Right 0 00 to 13 50 This menu item only appears when the Orientation is set to Invert This menu option allows you to change the horizontal position of the record on the media Distance to Right is the distance measured from the Right edge of the media to the first ...

Page 43: ...int 180 degrees The print is right side up when viewed from the front of the printer Setting the printer to Invert changes the menu choice from Distance From Left to Distance To Right 2 PRINT QUALITY This option changes the number of dots sprayed to print characters or graphics on the media Changing the amount of ink sprayed also affects how fast the Transport Belts are capable of running The LCD ...

Page 44: ...al 100 Wide 125 Expanded 150 This item to changes the width of spaces between characters and the width of characters Normal 100 print width is the standard width of characters and spaces between characters Thin 75 and Condensed 50 will decrease the spacing between characters and decrease the width of characters Wide 125 and Expanded 150 increase the width of characters and spaces D Bold On or Off ...

Page 45: ...f On or Off This item prints a 5 Digit barcode for a five digit zip code Note Only a 5 Digit barcode is printed for a five digit zip code when enabled A Delivery Point Bar Code cannot be generated from a five digit zip code C Bar Width 6 to 12 This item will increase the width or decrease the width of the bars generated for the USPS Postnet and Planet barcodes Select this item to counteract the va...

Page 46: ... on the LCD display 7 JOB SETTINGS The printer has the ability to save or load up to eight different menu presets into memory This is extremely useful for a quick setup of the printer for redundant tasks Menu Items Selections Explanation A Load 1 to 8 This option changes the printers menu settings such as size and type of font the lines per address etc B Save 1 to 8 Press the Test button to printo...

Page 47: ...e Conveyer when connecting to the 5 VDC line Pin 3 and the Conveyer Signal line Pin 2 Reference the Schematic for the pins to use when connecting to the Conveyer Port See Section K for ordering information 9 IMAGE OVERLAY This menu item is used in conjunction with the Overlay Printer Driver Use this option to print redundant text or graphics in the same location on every piece The Image Overlay op...

Page 48: ...led on a Print Head Assembly starts to blink it is a signal that one or more of the Print Cartridges is less than 5 full and it must be changed relatively soon After new Print Cartridges are installed the Ink Count needs to be reset to stop the red led from blinking Menu Items Selections Explanation 1 2 3 4 5 6 This item displays the estimated amount of ink remaining in the print cartridge s Press...

Page 49: ...or feeders that work with 5 volt DC signals The printer will give a signal to the feeder when it receives one or more records When the Stop On Feed Error option is turned ON and an error occurs the feeder signal will be cleared to stop the feeder See Section Connecting to the Conveyer Feeder Port Menu Items Selections Explanation A None Press the Enter button to select this item This item disables...

Page 50: ...ed off 0 volts when a Early Feed Error occurs while the Stop On Feed Err Error option is enabled E Signal Polarity Active ON or Active OFF Press the Enter button to select this item This item reverses the signal used to trigger the feeder The Signal Polarity only affects the ON OFF Control and ON Quick OFF menu items Active ON activates an external feeder by switching on the feeder signal Active O...

Page 51: ...er to match the keyboard of your printer convert measurements from inches to millimeters and translate the menus from English Most menus that use inches for measurements are converted to millimeters Menu Items Selections Explanation A Symbol Set ISO 6 ANSI ASCII ISO 69 FRENCH ISO 21 GERMAN ISO 4 UK ISO 60 NORW DAN ISO 11 SWED FIN ISO 15 ITALIAN ISO 17 SPANISH ISO 61 NORW Match the printers Interna...

Page 52: ...lanation 50 to 100 Select this item to decelerate the transport belt to increase drying time for the ink and assist in the handling and sorting of the media by decreasing the throughput Varying the speed of the transport belt will not affect the print quality 8 POSTAL BUNDLE BRK BREAK This option will stop the printer for a few seconds before proceeding to print the rest of the records This allows...

Page 53: ...d the SOH ASCII 01 character to trigger a Postal Bundle Break This option sets what character the printer must receive before it will momentarily halt working The list of characters to select from are 0 1 2 3 4 5 6 7 8 9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z These characters and symbols range from ASCII 33 to Z ASCII 90 in a ASCII Table C Break Char Count 01 to 10 Set the number of o...

Page 54: ...n D Nozzle Keep Alive Disable or Enable This option will randomly purge the individual nozzles of the print cartridges to keep the ink from clogging the nozzles and to create a virtually invisible pattern of dots on the media The printer will continually purge except when another pre purge is pending and while the records are being printed 10 FEED GAP Two settings are available to modify how the p...

Page 55: ...view of the ROM Revision and the Maintenance count 12 PRINT HEAD SIZE Enable this option for the printer to keep track of the ink usage for the HP 51645A ink cartridges or the ink reservoir system Menu Items Selections Explanation Normal Capacity or Extended Capacity Select the type of Print Cartridge being used with the printer Changing the Print Head Size alters how the percentage of ink used is...

Page 56: ...e following is an example of how to synchronize Print Cartridges for Bank A The same techniques used for Bank A can be applied to Bank B Example Print out an adjust print Test Pattern by pressing the Test button while in the Adjust Print menu The printer will print a Test Pattern like the example to the right Head 1 Bank A Head 2 Bank A Head 3 Bank A In this example the crooked line in the center ...

Page 57: ...ust print Test Pattern by pressing the Test button while in the Adjust Print menu The printer will print a Test Pattern like the example on the right Head 3 Bank A Head 2 Bank A Head 1 Bank A In the example to the right the wide vertical line on the left and 18 thin vertical lines indicate Print Cartridge 2 needs a horizontal print adjustment The example shows Print Cartridge 2 is to far to the ri...

Page 58: ...aligned next to each other Example Print out an adjust print Test Pattern by pressing the Test button while in the Adjust Print menu The printer will print a Test Pattern like the example on the right The adjust print Test Pattern consists of three rows of different patterns the first wide line and the eighteen vertical lines are used for synchronizing Bank A and Bank B Head 3 Bank A Head 3 Bank A...

Page 59: ... BELT printer motor or FEEDER Feeder motor options An asterisk will appear before the selected option 3 TEST DISPLAY Use the test display option to help determine if the LCD display is not functioning properly i e missing characters strange characters missing segments etc Menu Items Selections Explanation Press the Enter button to select this option As soon as the Enter button is pressed the print...

Page 60: ... Processor Main Board Bad Print Head Assembly Call Service Representative Call Service Representative Motor on Transport Belt doesn t turn Loose set screw on Motor Drive Pulley Broken belt Call Service Representative Call Service Representative Motor Stall Error Media Jammed Bad motor or seized bearing Bad Processor Board Remove jammed media Press Test button or On Line to reset printer Call Servi...

Page 61: ...aise up the Print Head Holder Assemblies Print Quality Problems No print Ink Jet Cartridge problems Printing on belts or floor address location set off the media Print Head Holder broken Sensor is dirty Purge ink jet cartridge Clean cartridge with soft cotton cloth and water Change to a known good cartridge Correct position with Address Layout Menu Call Service Representative Clean sensors with ca...

Page 62: ... cartridge Call Service Representative Call Service Representative Print Quality Problem blanks between printed media Wrong setting in Lines Per Address Sending media to quickly Faulty or dirty sensor Increase settings in Lines Per Address to match software Slow the speed the media is sent to printer Clean sensors with canned air or soft cotton cloth Print Quality Problems Gray Print Print Cartrid...

Page 63: ... Address Setup in Setup Menu accordingly If address ends with a form feed 0C in hexadecimal code Set address setup to match the number of lines to Address Setup Interface problems Garbage print Incorrect Software Driver Wrong Symbol Set selected in printer Use 24K 30K driver or dump printer interface TTY Teletype DOS text printer Generic printer or use Bryce 10K Bryce 7600 P B W800 and P B W600 Se...

Page 64: ...r on and send again If problem persists then call Service Representative No Font Found Error Message Font is invalid Turn printer off then turn printer on and send again If problem persists then call Service Representative Out of Memory Error Message Overuse of graphics page information Turn printer off then send again Q1 Out of Memory Error Message Problems with too much Page information Turn pri...

Page 65: ...code option in the print Main Menu is Off No Planet Code Printed Invalid Code or more data following the PLANET Code Check Planet Code and correct remove any data following the PLANET Code See Appendix H for valid PLANET code format Notes ___________________________________________________________________________________ _____________________________________________________________________________...

Page 66: ...lock is set to high Feed Gap is too short for the media Faulty or dirty sensor Feed Roller is not stopping Reset the height of the Separator H Block Increase the setting in the Feed Gap menu Clean sensors with canned air or soft cotton cloth Call Service Representative Feeder is not sending media consistently Intermittent feed problem Thickness adjustment set incorrectly Stack of media is too smal...

Page 67: ...e weight of media onto Feed Rollers Call Service Representative Envelope jams Paper Jam Error Media out of spec Media sticking together Minimum thickness of media is 0 003 0 00762 cm Maximum thickness of media is 0 5 1 27 cm Fan media before placing on Feed Rollers Printer runs for a moment turns off LCD display indicates Feeder Stall Error Media out of spec Media sticking together Bad bearing on ...

Page 68: ..._______________________________________________________ _________________________________________________________________________________________ _________________________________________________________________________________________ _________________________________________________________________________________________ __________________________________________________________________________...

Page 69: ...If problems still persist then do the following Cleaning the print cartridges Remove the Print Cartridge See Section Remove Print Cartridges Clean the nozzles with a soft cotton cloth Use a dry cloth or one moistened with alcohol to clean the ink jet cartridge Remove problem print cartridge and install a new print cartridge Perform a self cleaning Purge Print Head cycle at the start before printin...

Page 70: ...et transferred from the media onto the roller Use water to dampen a soft cotton cloth to remove the ink from the rollers Cleaning the Exit Idler Roller Entry Rollers Ink will get sprayed on the Transport Belts and the Floor Assembly from all the purging setting up and printing records etc Eventually an adequate amount of ink will accumulate on top of the Transport Belts to give the belts a glossy ...

Page 71: ...n reference the replacement procedures for the worn Tires on the Upper or Lower Feed Roller Shaft Assembly See Replacing the Tires on the Feeder Assembly Replacing the Tires on the Feeder Assembly 1 Lift the Feeder Assembly to unhook it from the printer Pull the Feeder Assembly away from the printer Pull the Quick Release Pin from the Feeder Assembly 2 Disconnect the Feeder Information Cable Assem...

Page 72: ...Reference figure to right Located inside is the Feed Roller Assembly From the side of the assembly release the Extension Spring from the Belt Tensioner Lever 9 Remove the 3 mm Belt from around the two Feed Pulleys Note The Feeder Assembly with two Idler Pulleys located in the center uses the Old Style belt 10 Pull the Upper or Lower Feed Roller Shaft Assembly from the printer A bearing will come o...

Page 73: ... Executive Print Quality Letter Print Quality Draft Print Quality Super Draft MAIN MENU 3 Font FONT dA Name FONT NAME Courier FONT NAME Sans Serif FONT NAME Roman FONT NAME Baxter FONT NAME Dingbat FONT NAME Hancock FONT NAME Marina FONT NAME Quincy FONT NAME Silicon FONT NAME Springer FONT NAME Stencil FONT NAME Windmill FONT B Size FONT SIZE LARGER 12 point SMALLER FONT C Width FONT WIDTH Normal...

Page 74: ...B Save Save Settings MORE as Job 6 LESS Job 6 has been saved MAIN MENU 8 Conveyer time CONVEYER TIME MORE 0 00 Seconds LESS MAIN MENU 9 Image Overlay IMAGE OVERLAY A First Image Overlay Enable FIRST IMAGE OVERLAY FIRST IMAGE OVERLAY Exit IMAGE OVERLAY B Clear Overlay CLEAR OVERLAY Clear CLEAR OVERLAY Exit IMAGE OVERLAY C Print Overlay First Enable PRINT OVERLAY FIRST PRINT OVERLAY FIRST Disable MA...

Page 75: ...ET ISO 69 FRENCH ISO CHARACTER SET ISO 21 GERMAN ISO CHARACTER SET ISO 4 UK ISO CHARACTER SET ISO 60 NORW DAN ISO CHARACTER SET ISO 11 SWED FIN ISO CHARACTER SET ISO 15 ITALIAN ISO CHARACTER SET ISO 17 SPANISH ISO CHARACTER SET ISO 61 NOR DAN ISO CHARACTER SET ISO 10 SWED FIN ISO CHARACTER SET ISO 16 PORTUGUESE ISO CHARACTER SET ISO 8859 ISO CHARACTER SET ROMAN 8 ISO CHARACTER SET WINDOWS LATIN 1 ...

Page 76: ...RGE Disable PERIODIC PURGE Enable PURGE INTERVAL MORE 120 Seconds LESS NOZZLE KEEP ALIVE Disable NOZZLE KEEP ALIVE Enable SETUP MENU 10 Feed Gap FEED GAP Stream Feeding FEED GAP Selectable Gap FEED GAP MORE 4 50 in LESS FEED GAP MORE 300 mm LESS SETUP MENU 11 ROM Revision ROM REV P72693 f MAINTCOUNT 12345678 SETUP MENU 12 Print Head Size Print Head Size Normal Capacity Print Head Size Extended Cap...

Page 77: ...Head 6 up down MOVE HD 6 VERT UP 294 press test DOWN BANK A Head 2 side to side MOVE HD 2 LEFT 50 press test RIGHT BANK A Head 3 side to side MOVE HD 3 LEFT 50 press test RIGHT BANK B Head 5 side to side MOVE HD 5 LEFT 50 press test RIGHT BANK B Head 6 side to side MOVE HD 6 LEFT 50 press test RIGHT MOVE BANK A LEFT 01 000 test RGHT MOVE BANK B LEFT 07 500 test RGHT SERVICE MENU 2 Test System debu...

Page 78: ... CAN 8 H X h x 9 9 HT EM 9 I Y i y 10 A LF SUB J Z j z 11 B VT ESC K k 12 C FF FS L l 13 D CR GS M m 14 E SO RS N n 15 F SI US O _ o DEL HEX CHART Example The capital letter A is a HEX 41 Find the letter A on the above chart and look towards the top of the chart MSB and the locate the HEX number 4 Then look to the left side of the chart LSB and locate the Hex number 1 Therefore the HEX number is M...

Page 79: ...form Carriage Return CR 0D 13 Causes the printer to move the current print position to the left margin Does not cause a paper advance Escape Å 1B 27 Indicates to the printer that the characters immediately following are part of a printer command Space SP 20 32 Causes the printer to move the current print position one character to the right Note The order that PCL Commands are received can affect t...

Page 80: ...nv Å l80A 1B 26 6C 38 30 41 027 038 108 056 048 065 7 5 x 3 88 inches 19 1 x 9 9 cm Page Size 10 Env Å l81A 1B 26 6C 38 31 41 027 038 108 056 049 065 9 5 x 4 1 inches 24 1 x 10 4 cm Page Size DL Env Å l90A 1B 26 6C 39 30 41 027 038 108 057 048 065 220 x 110 mm Page Size C5 Env Å l91A 1B 26 6C 39 31 41 027 038 108 057 049 065 229 x 162 mm Page Size B5 Env Å l100A 1B 26 6C 31 30 30 41 027 038 108 04...

Page 81: ... Dflt 0 Max 300 Page Height Å s H 1B 2B 73 48 027 043 115 072 height in PCL units 1 300 in 1 118 cm Range of values is 1050 4500 3 to 15 in 7 62 to 38 1 cm Page Width c Å s W 1B 2B 73 57 027 043 115 087 width in PCL units 1 300 in 1 118 cm Range of values is 1500 2820 5 to 9 4 in 12 7 to 23 9 cm OS Determination Character Set Mangling OS Å w0A 1B 2B 77 30 41 027 043 119 048 65 Disables Barcode opt...

Page 82: ... 28 31 45 027 040 049 069 ISO 4 UK Å 1F 1B 28 31 46 027 040 049 070 ISO 69 French Å 1G 1B 28 31 47 027 040 049 071 ISO 21 German Å 2S 1B 28 32 53 027 040 050 083 ISO 17 Spanish Å 3S 1B 28 33 53 027 040 051 083 ISO 10 Swedish Å 4S 1B 28 34 53 027 040 052 083 ISO 16 Portuguese Å 8U 1B 28 38 55 027 040 056 085 Roman 8 Å 10U 1B 28 31 30 55 027 040 049 048 085 PC 8 Å 12U 1B 28 31 32 55 027 040 049 050 ...

Page 83: ...9 055 083 Italic Wide 125 32 1B 28 73 33 32 53 027 040 115 051 050 083 Hollow 33 1B 28 73 33 33 53 027 040 115 051 051 083 Hollow Italic 34 1B 28 73 33 34 53 027 040 115 051 052 083 Hollow Expanded 150 35 1B 28 73 33 35 53 027 040 115 051 053 083 Hollow Italic Expanded 150 36 1B 28 73 33 36 53 027 040 115 051 054 083 Hollow Thin 75 37 1B 28 73 33 37 53 027 040 115 051 055 083 Hollow Italic Thin 75...

Page 84: ...0 53 027 041 048 083 ISO 11 Swedish Å 0U 1B 29 30 55 027 041 048 085 ANSI ASCII Å 1D 1B 29 31 44 027 041 049 068 ISO 61 Norwegian ver 2 Å 1E 1B 29 31 45 027 041 049 069 ISO 4 UK Å 1F 1B 29 31 46 027 041 049 070 ISO 69 French Å 1G 1B 29 31 47 027 041 049 071 ISO 21 German Å 2S 1B 29 32 53 027 041 050 083 ISO 17 Spanish Å 3S 1B 29 33 53 027 041 051 083 ISO 10 Swedish Å 4S 1B 29 34 53 027 041 052 083...

Page 85: ...054 083 Wide 125 17 1B 29 73 31 37 53 027 041 115 049 055 083 Italic Wide 125 32 1B 29 73 33 32 53 027 041 115 051 050 083 Hollow 33 1B 29 73 33 33 53 027 041 115 051 051 083 Hollow Italic 34 1B 29 73 33 34 53 027 041 115 051 052 083 Hollow Expanded 150 35 1B 29 73 33 35 53 027 041 115 051 053 083 Hollow Italic Expanded 150 36 1B 29 73 33 36 53 027 041 115 051 054 083 Hollow Thin 75 37 1B 29 73 33...

Page 86: ...2 089 is macro ID Macro Control Å f X 0 1B 26 66 30 58 027 038 102 048 088 Start macro definition last ID specified 1 1B 26 66 31 58 027 038 102 049 088 Stop macro definition 2 1B 26 66 32 58 027 038 102 050 088 Execute Macro last ID specified Use current modified print environment Changes retained on completion 3 1B 26 66 33 58 027 038 102 051 088 Call Macro last ID specified Use current modified...

Page 87: ...5 46 027 042 099 053 070 Make font permanent Soft Font Creation e Font Descriptor Å s W data 1B 29 73 57 data 027 041 115 087 data Laser Jet soft fonts are supported These fonts always have a 64 byte descriptor Desk Jet fonts are not supported Character Code Å c E 1B 2A 63 45 027 042 099 069 ASCII code no Download Character Å s W data 1B 28 73 57 data 027 040 115 087 data Raster Graphics Raster Gr...

Page 88: ...printer commands function like the Page Size command Using these commands automatically enables Page Eject and disables overlay macros Both the Page Width and Page Length commands can be used independently and will only change the width or length to the maximum allowable page size of 9 4 x 15 inches 23 9 x 38 1 cm Setting the cursor positioning commands margin settings print data etc to cause prin...

Page 89: ...or cursor movement in Dots multiply by 300 Dots inch 2 54 cm for Horizontal and 300 Dots inch 2 54 cm for Vertical Example a Letter size page of 8 5 x 11 inches 21 6 x 27 9 cm is 2550 x 3300 Dots Revision C 30K USERS MANUAL Section C P N 90 00203 001 11 ...

Page 90: ...043 098 50 065 marks the beginning of the non address data 5 Digit Bar Codes Å b D 0 1B 2B 62 30 44 027 043 098 048 068 Don t print 5 Digit Bar Codes 1 1B 2B 62 31 44 027 043 098 049 068 Print all Bar Codes for zip zip 4 and DPBC Bar Code Å b E 0 1B 2B 62 30 45 027 043 098 048 069 Disable Bar Code 1 1B 2B 62 31 45 027 043 098 049 069 Enable Bar Code Bar Code Horizontal Å b H 1B 2B 62 48 027 043 09...

Page 91: ...9 49 090 nnnnnnnnnnn n the ASCII representation of the ZIP code string Must contain 11 digits Å b12Z nnnnnnnnnn nn 1B 2B 62 31 32 5A nnnnnnnnnnnn 027 043 098 049 050 090 nnnnnnnnnnnn n the ASCII representation of the ZIP code string Must contain 12 digits f Use a pair of escape sequences the first one before the data that is not part of the destination address such as return addresses graphics mes...

Page 92: ...5 y 121 ë 137 Ö 153 169 185 201 217 Ú 233 249 LF 10 26 42 58 J 74 Z 90 j 106 z 122 è 138 Ü 154 170 186 202 218 Û 234 250 11 ESC 27 43 59 K 75 91 k 107 123 ï 139 ø 155 171 187 203 219 Ù 235 251 FF 12 28 44 60 L 76 92 l 108 124 î 140 156 172 188 204 220 236 252 CR 13 29 45 61 M 77 93 m 109 125 ì 141 Ø 157 173 189 205 221 237 253 14 30 46 62 N 78 94 n 110 126 Ä 142 158 174 190 206 Ì 222 238 254 15 31...

Page 93: ... Æ 198 Ö 214 æ 230 ö 246 7 23 39 7 55 G 71 W 87 g 103 w 119 135 151 167 183 Ç 199 215 ç 231 247 8 24 40 8 56 H 72 X 88 h 104 x 120 136 152 168 184 È 200 Ø 216 è 232 ø 248 9 25 41 9 57 I 73 Y 89 i 105 y 121 137 153 169 185 É 201 Ù 217 é 233 ù 249 LF 10 26 42 58 J 74 Z 90 j 106 z 122 138 154 a 170 186 Ê 202 Ú 218 ê 234 ú 250 11 ESC 27 43 59 K 75 91 k 107 123 139 155 171 187 Ë 203 Û 219 ë 235 û 251 F...

Page 94: ...Ñ 182 ó 198 ø 214 Í 230 246 7 23 39 7 55 G 71 W 87 g 103 w 119 135 151 Ï 167 ñ 183 ú 199 æ 215 Ó 231 247 8 24 40 8 56 H 72 X 88 h 104 x 120 136 152 168 184 à 200 Ä 216 Ò 232 248 9 25 41 9 57 I 73 Y 89 i 105 y 121 137 153 169 185 è 201 ì 217 Õ 233 ª 249 LF 10 26 42 58 J 74 Z 90 j 106 z 122 138 154 170 186 ò 202 Ö 218 õ 234 º 250 11 ESC 27 43 59 K 75 91 k 107 123 139 155 171 187 ù 203 Ü 219 Š 235 25...

Page 95: ...w 119 135 151 167 183 Ç 199 215 ç 231 247 8 24 40 8 56 H 72 X 88 h 104 x 120 136 152 168 184 È 200 Ø 216 è 232 ø 248 9 25 41 9 57 I 73 Y 89 i 105 y 121 137 153 169 185 É 201 Ù 217 é 233 ù 249 LF 10 26 42 58 J 74 Z 90 j 106 z 122 Š 138 š 154 ª 170 186 Ê 202 Ú 218 ê 234 ú 250 11 ESC 27 43 59 K 75 91 k 107 123 139 155 171 187 Ë 203 Û 219 ë 235 û 251 FF 12 28 44 60 L 76 92 l 108 124 140 156 172 188 Ì ...

Page 96: ... û 150 ª 166 182 198 214 µ 230 246 7 23 39 7 55 G 71 W 87 g 103 w 119 ç 135 ù 151 167 183 199 215 231 247 8 24 40 8 56 H 72 X 88 h 104 x 120 ê 136 ÿ 152 168 184 200 216 232 º 248 9 25 41 9 57 I 73 Y 89 i 105 y 121 ë 137 Ö 153 169 185 201 217 233 249 LF 10 26 42 58 J 74 Z 90 j 106 z 122 è 138 Ü 154 170 186 202 218 234 250 11 ESC 27 43 59 K 75 91 k 107 123 ï 139 155 171 187 203 219 235 251 FF 12 28 ...

Page 97: ...full buffer 12 Paper Error Out The printer sends a High logic level to indicate to the computer that it is out of paper 13 On Line Out The printer sends a High logic level to indicate to the computer that it is in an On Line status 16 Sig Gnd These pins are tied to signal ground 17 Chassis Gnd Chassis Ground 18 HI Out The printer outputs a High logic level 5V through a 2 2K ohm resister on this pi...

Page 98: ...k in conjunction with a Conveyor Accessory Port Use the Accessory Port to connect the printer to a Bryce Pulse Box optional or to a 5 VDC relay connected to the conveyor See Section Connecting to the Conveyor Port for more information Revision C 30K USERS MANUAL Section E P N 90 00203 001 2 ...

Page 99: ...rs Generic Printer DOS Text Printer Typewriter Teletype TTYCRLF Printer TTYCR Printer This requires the Setup Menu CR CR LF option to be turned on If none of these choices are available one of the following may work HP Laserjet Series II or any Laserjet II listed excluding Postscript HP Laserjet 4 Note When using DOS set the MODE COMMAND Type the MODE command at the DOS prompt or add the MODE comm...

Page 100: ...ce printer Microsoft Windows 95 98 NT 4 0 XP 2000 Software Driver Information Printer Drivers for the aforementioned operating systems are included with the printer To take advantage of the printers graphics capabilities and of True Type Fonts the right printer driver has to be installed Once the driver is installed for Windows 95 98 NT 4 0 or XP 2000 you are ready to print text and graphics Use t...

Page 101: ... printer driver being used usually 9K L 13K or 24K 30K 3 Click FILE PROPERTIES 4 Click on the DETAILS tab 5 Click on PORT SETTING make sure that none of the boxes are checked Click on OK 6 Click on SPOOL SETTING check the box for Print directly to printer 7 Check the box for Disable bi directional support for this printer Click on OK 8 Check the GRAPHICS tab when pictures are missing or printed ou...

Page 102: ...s or logo on all pages Go to the Details section in DESIGN VIEW Click the mouse on the Label Text Boxes The modifier boxes will appear Now move and change the Label Text Boxes on the form Note To hide the Label Boxes in front of the Text Boxes right click the mouse to bring a drop down box Select the FORMAT TAB Set the Visible property to No Delete the Label Boxes the in front of the Text Boxes if...

Page 103: ...x Select the PRINTER button to verify the correct printer driver is selected Select the correct size of the media Select the MARGINS tab and set the margins to move the records on the piece Click on the OK button when the settings look correct The view from Page Layout will show how the records will look when printed out Select from the FILE drop down menu Print when the Page Layout is correct Not...

Page 104: ...ter 3 The emulation system must be setup at the same workstation address and must be setup for IBM Proprinter II emulation For a system 36 installation with IBM advanced emulation the following is the correct procedure to follow on the PC A Boot the PC with DOS B Running off the advanced emulation program disk type Config DP5250 dat C Select 2 Emulation sessions D Select the appropriate keyboard E...

Page 105: ...e size of the piece or setting the size required for printing the records Select OK After you select OK a warning may appear if the printer wrong printer is selected Click on the Ignore button when this is the case Select the Print Layout from the VIEW menu Now the windows screen is in a what you see is what you get WYSIWYG mode Select Options from the TOOLS menu A OPTONS dialog box will appear on...

Page 106: ...elope Options dialog box will appear Check the Envelope Size drop down box matches your selection Adjust the measurements where the records will print font size and type Select OK button when the form looks correct You will get a message similar to the one below stating Word found no merge fields in your main document Click on the Edit Main Document button Move the cursor to the position you would...

Page 107: ...provided Frequency 50 60 Hertz or 3 Hz Fuse Type 220 240 volts AC or 10 Two 5 x 20mm 2 Amp Slo Blo fuses at 250 volts one for each leg is required provided Environmental Conditions Operating Power On Temperature 55 F 95 F 12 C 35 C Humidity 8 80 Die maximale Umgebungstemperatur betraegt 35C Non Operating Power Off Temperature 42 F 100 F 5 C 40 C Humidity 10 90 Media Thickness Minimum 0 003 inches ...

Page 108: ...e interface panel is located on the side of the machine It contains the main power switch the power receptacle and fuse The interface ports parallel and USB are the interface connections between the 30K and your computer 1 Connect the line cord from the printer receptacle to a properly grounded outlet box Do not use an adapter plug Avoid using outlets that are controlled by wall switches and share...

Page 109: ...IP 4 9 digits or ZIP 4 3 12 digits digits are allowed by the USPS to appear in the address block Customizing the location of the Barcode Use the following 11 or 12 digit formats to print the barcode in any desired location on the media ZIP 4 2 e g 98765 123412 or ZIP 4 3 e g 98765 1234123 Note The only characters that can precede the tilde tilde characters are blank spaces ASCII text sent to produ...

Page 110: ...inter will determine the correction digit and print the DPBC according to the ZIP code received Using the ZIP 4 2 format requires that the Tilde character be sent between the ZIP 4 and 2 digit characters Only ZIP 4 digits will be printed in the address block ZIP 4 3 The Address Printer will print the DPBC according to the ZIP code received Two formats of printing the Zip Code in the address block ...

Page 111: ...us A 12 or 14 digit barcode used for electronic tracking The PLANET bar codes have the exact same dimensional requirements as POSTNET barcodes Most PLANET barcodes are placed in the address block portion of the mail piece Only PLANET Earth and Saturn barcodes may be printed in the traditional lower right area 5 DIGIT JAN93 000 MD 123BL XYZ Corporation 123 Washington Road Anytown CT 06470 1234 ASCI...

Page 112: ...haracters The EAN 13 must have 12 digits the UPC must have 10 digits Spaces are not allowed within the EAN UPC information The EAN barcode information must be terminated with end of line characters CR Hex 0D or LF Hex 0A Only use ACII text or use Courier 12 pt when using widows to send the EAN UPC barcode command and information Note If an illegal format is received the command will be ignored and...

Page 113: ...er printed in a horizontal inch Also called pitch character set The set of characters or symbols that make up a language clean print cartridge Describes the process of removing dried ink from the nozzles of the ink jet cartridge configuration The settings used by the printer to communicate with the computer Also the internal settings in the printer that control the print job control code The instr...

Page 114: ...he computers software to communicate commands and information that the printer needs to layout and print a document embedded printer commands Commands sent in a record or document to instruct the printer to change printing options EPROM Electronic Programmable Read Only Memory escape character A special non printable character ESC Î used to instruct the printer to change printing options escape se...

Page 115: ...ble that connects the printer or other device to the computer interface connector The connectors on both ends of the interface cable that insert into the interface ports internal fonts Resident or built in fonts that reside inside the printer Jam See Paper Jam letter quality Print resolution using 200 dpi which saves ink and provides a high quality document lines per inch The number of lines print...

Page 116: ...haracter Height One point represents one seventy seconds of an inch Port See Printer Interface Port Postal regulations Rules and guidelines setup by the United States Postal Service USPS for mail power socket The socket on the back of the printer where the line cord is connected print cartridge The cartridge that contains the ink for printing print quality The quality of print such as the resoluti...

Page 117: ...be found USB See Universal Serial Bus Universal Serial Bus A device that allows a low asynchronous data transmission of 1 5 or 12 megabits per second mbs A constant isochronous data stream transmission of 100 200 or 400 mbs The device has automatic device detection and installation for a plug and play experience Also it supports daisy chaining and branching for hot plug and play capability without...

Page 118: ...e Finish 05 00906 201 Outer Fence Feeder Assembly 10 20737 001 Inner Fence Feeder Assembly 10 20738 001 Media Support Wedge 10 20744 001 Separator Finger 11 00022 001 Top Cover 11 00156 001 Replacement Tire Crepe Finish 12 20005 002 Feeder Bracket Weldment 14 00122 001 6 32 x Flat Head Screws 60 05234 001 Quick Release Pin 63 25015 001 Replacement Ink Cartridges Versatile Black C8842A 40 00010 001...

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