1-12
100-214-276 Rev. 3
Chapter 1: Safety and Support
Returning Equipment for Repair
1.5.1 Get an RGA Number
RGA# _____________
If you are returning equipment to Branson, please call the Repair Department to obtain a
Returned Goods Authorization (RGA) number. (At your request, the Repair Department will fax
an RGA form to fill out and return with the equipment.)
1.5.2 Record information about the Problem
Before sending equipment for repair, record the following information and send a copy of it with
the equipment. This will greatly increase Branson’s ability to address the problem.
1.
Describe the problem; provide as much detail as possible.
For example, is the problem intermittent? How often does it occur? How long before it
occurs after powering up?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
2.
Is your equipment in an automated system?
NO / YES
3.
If the problem is with an external signal, which signal? ______________________
If known, include plug/pin # (e.g., P29, pin #3) for that signal: _________________
4.
What are the Weld Parameters?
________________________________________________________________________
________________________________________________________________________
5.
What is your application? (Type of weld, plastic material, etc.)
________________________________________________________________________
6.
Name and phone number of the person most familiar with the problem:
________________________________________________________________________
________________________________________________________________________
7.
Contact the Branson office prior to shipping the equipment.
8.
For equipment not covered by warranty, to avoid delay, include a Purchase Order.
Send a copy of this page with the equipment being returned for repair.
DOC EXPIRES 12PM 7/24/2012. Article or Material must comply with the requirements
stipulated by RoHS in its current version
