Bosch SHP65TL5UC Repair Instructions Download | Manualshive

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This material is intended for the sole use of BSH authorized persons and may contain confidential and proprietary
information. Any unauthorized review, use, copying, disclosure, or distribution in any format is prohibited.

4.2

Door latch

The door latch on top of the tank has a magnet sensed by a Hall-
effect sensor in the door to determine if the door is open or
closed. The Hall-effect sensor is held by two T-10 Torx screws
and the door latch is held by two crimped tank tabs.

The dishwasher

won’t

start if the door isn’t closed securely or if

the door latch is misaligned. Push the door closed until the door
latch closes (i.e. until the latch clicks). If the dishwasher starts,
educate the customer on closing the door securely.

If the dishwasher won’t start when the door has been securely
closed, check the door latch with a magnet. Hold the magnet
over the Hall Effect sensor (located just left of the left screw) – if
the dishwasher starts, the sensor didn’t sense the door latch
magnet.

Occasionally a door can catch on the door seal and not close
securely. If the door, door latch or door seal is misaligned,
realign it. If the door latch is broken, replace it.

4.3

Dispenser

The dispenser, located in the middle of the inner door, reliably
dispenses detergent and rinse-aid.

2

1

1. Hall effect sensor
2. Door latch

1

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Summary of Contents for SHP65TL5UC

Page 1: ...g mounting brackets 10 2 7 Installing toe kicks 10 3 OPERATION 11 3 1 Control layout 11 3 2 Using controls 11 3 3 Resetting the dishwasher 12 3 4 Interrupting a cycle 12 3 5 Changing basic settings 12 3 6 Dishwasher set up 14 3 7 Sales demo mode showroom 15 4 COMPONENTS 16 4 1 Operating and power modules 16 4 2 Door latch 18 4 3 Dispenser 18 4 4 Heat pump 19 4 5 Drain pump 21 4 6 Safety systems 23...

Page 2: ...parts inside tank 53 5 10 Float safety system 53 5 11 Door hinge levers 54 5 12 Heat pump 54 5 13 Water switch 56 5 14 Backflow valve 57 5 15 Sump 57 5 16 Drain hose 59 5 17 Info Light selected models 59 5 18 Side trim strips 60 5 19 Water salt softener selected models 60 5 20 Cutlery drawer selected models 62 5 21 Time Light selected models 64 5 22 Emotion Light selected models 64 6 FAULT DIAGNOS...

Page 3: ...ic supply circuit until you are certain the circuit is de energized Make sure electrical work is properly installed There should be no loose electrical connections Ensure all electrical connections are properly made The customer has the responsibility of ensuring that the dishwasher electrical installation is in compliance with all national and local electrical codes and ordinances The dishwasher ...

Page 4: ...eral warning information Danger of electric shock Risk of being cut Risk of crushing Hot surfaces Risk of explosion Strong magnetic field Non ionizing radiation Risk of fire 1 5 Safety warning levels Identification Meaning DANGER Imminent danger which may result in death or serious injury if not avoided WARNING Potentially imminent danger which may result in death or serious injury if not avoided ...

Page 5: ...igh loop is raised at least 33 81 cm above the floor Wooden cutouts must be sanded smooth and metal cutouts must be covered by a protective gasket Is your water heater set at 120 F 49 C and does water pressure measure 15 145 psi 1 10 bar If installing in a corner the dishwasher door must clear cabinet hardware Determine mounting method based on dishwasher model and countertop type whether top or s...

Page 6: ...tective grommet or other approved method to protect wiring from damage Use the four 4 screws in the parts bag or appropriate fasteners to securely mount the junction box so it can be easily accessed 2 2 2 1 Hard wire connections to supplied junction box Connect the electrical supply as follows Make sure the household receptacle meets the electrical supply requirements as well as national and local...

Page 7: ... supply pressure must be between 15 145 psi 1 10 bar 2 3 2 Installation Install an easily accessible shut off valve not supplied in the hot water supply line If using a solder joint instead of a compression fitting be sure to make all solder connections before connecting the water supply line to the dishwasher Make sure there are no sharp bends or kinks in the water line that might restrict water ...

Page 8: ...hout air gap 2 Directly to garbage disposal without air gap 3 Directly to sink drain with air gap 4 Directly to garbage disposal with air gap CAUTION To avoid drain hoses getting clogged use only drain extension hose kit SGZ1010UC service 663105 CAUTION Always use a non metallic tie to support the drain hose to provide the high loop A metallic tie can be heated by hot water and melt cut a hole in ...

Page 9: ...gh loop for proper draining TIP The bracket extends above the top of the dishwasher to insure it s removed from the dishwasher and used to create a high loop The dishwasher cannot be installed under a countertop with the bracket still attached 2 5 Leveling dishwashers Using a level level the dishwasher horizontally by turning the front feet clockwise to raise it or counter clockwise to lower it Us...

Page 10: ...nto tank flange slots Use the taller slots on the outside of tanks not the shorter slots inside of those outside slots Insert the bracket tab into the correct slot and snap the bracket down into the tank Crimp the bracket tab downward with pliers to fix the bracket in place 2 7 Installing toe kicks Depending on the model toe kicks may or may not have mounting brackets Toe kicks without mounting br...

Page 11: ...The front fascia panel digital display shows the status at each point during the wash cycle shows when the wash cycle has completed and displays a reminder to add rinse aid 3 2 2 Features The Sanitize light in the display comes on after the Sanitize option was chosen with Heavy Auto or Normal cycles when the cycles have finished showing dishes have been sanitized according to NSF standards The San...

Page 12: ...out one minute for the dishwasher to stop draining and for the display to show 0 00 Turn the dishwasher off by pressing the On Off button after it stops draining 3 4 Interrupting a cycle To interrupt a wash cycle press the On Off button to turn the dishwasher off To resume the wash cycle press the On Off button again to turn the dishwasher on 3 5 Changing basic settings Intensive Drying feature ca...

Page 13: ...long as the display shows CL the wash cycle won t be changed or reset if any button is pressed 3 5 3 2 To deactivate the child lock Press and hold the Child Lock button for around 4 seconds until the display no longer reads CL 3 5 4 Changing rinse aid settings selected models The amount of rinse aid dispensed can be set from r 00 off to r 06 max Press the On Off button to turn the dishwasher on Wh...

Page 14: ...tton below press and hold the Start button until the display shows d 00 Release both buttons 3 6 3 To select and change settings To select the setting to be changed press button A to scroll through possible selections see chart below To change the value of the chosen setting press button C repeatedly until the desired value is chosen Setting Value Description Hot water connection A 00 A 01 On or o...

Page 15: ...e 3 7 2 Entering the sales demo mode program If the dishwasher needs to be reset turn it on and off again The dishwasher must be off to enter the program While pressing and holding both the B and C buttons below press and hold the On Off button to turn the dishwasher on until the display shows P0 Release all buttons To enter the sales demo mode program press the B button repeatedly until the displ...

Page 16: ...ating modules don t have physical buttons using Capa Touch capacitive touch buttons There are 14 buttons with a sensor underneath each one The capacitance over each button sensor is calibrated to the fascia panel Fascia panels use dielectric plastics which do not conduct electricity but become polarized in an electric field Positive charges move toward the field and negative charges move away from...

Page 17: ...en the on off button is pressed the entire operating module turns on HINT To insure button operation the user s finger pad should be used instead of the finger tip The button needs a capacitive surface of at least 10mm and the finger pad provides a much larger surface area CAUTION Using harsh cleaners can damage capacitive touch displays CAUTION Not wiping water from capacitive touch displays can ...

Page 18: ...ecurely or if the door latch is misaligned Push the door closed until the door latch closes i e until the latch clicks If the dishwasher starts educate the customer on closing the door securely If the dishwasher won t start when the door has been securely closed check the door latch with a magnet Hold the magnet over the Hall Effect sensor located just left of the left screw if the dishwasher star...

Page 19: ...C control pulse dispenses 1 ml of rinse aid the total amount depends on the dispenser setting A vent equalizes internal pressure to dispense rinse aid accurately The actuator is reset when the detergent door is opened so the detergent cover opens first the next time the coil is activated Detergent tablets dissolve more slowly if there s moisture left in the detergent dispenser Two plastic ribs in ...

Page 20: ...ter terminal on the side of the pump o 3 pin motor terminal at the end of the motor Ratings 3 pole BLDC 110 120 VAC 150 Hz 1200W thick film heater 80W motor class F insulation 5 blade impeller with guide wheel 4 4 2 Heat pump operation The impeller draws water into the pump and circulates it inside the cylindrical heating element The guide wheel directs the water through the pump outlet to the wat...

Page 21: ...s back Ratings 3 pole BLDC 54 VAC 55 Hz 2500 3500 RPM 0 1 0 32 A 10 25 W class F insulation 9 vane impeller Resistances as follows o 1 2 80 5 Ω 68 ºF o 2 3 80 5 Ω 68 ºF o 3 1 80 5 Ω 68 ºF To remove the drain pump rotate it clockwise and pull it out 4 5 2 Drain pump operation The impeller draws water from the sump and pumps it through the non return valve into the drain hose While water is being pu...

Page 22: ...tanks Drain hoses are 92 long and can be up to 150 long with SGZ1010UC service 663105 extension Run drain hoses through left or right straps at rear of dishwasher bases Make sure drain hoses aren t kinked 4 5 4 Cavitating Cavitating may occur in any type of pump when impellers spin faster from low inlet outlet pressure creating air pockets around impellers Cavitating pumps can be noisy Air gaps hi...

Page 23: ...ump and generating an error code e g E 15 The dishwasher cannot be run until the leaky part is fixed the water is removed from the base and the control is reset 4 6 1 Float The float is a safety device located next to the sump which activates if there s too much water in the base If water collects in the base a styrofoam float rises and engages a microswitch stopping the wash program and starting ...

Page 24: ...sation to exit during drying There are two hoses connected to the water inlet system the water inlet hose from the water supply hose and drain hose The total drain hose length is 92 7 67 including the portion inside the dishwasher 4 7 1 Water inlet valve A plastic mounting bracket secures the hot water inlet valve on the rear of the base A hot water supply hose is supplied with dishwashers and thr...

Page 25: ...clear the water switch directs water to the upper or lower spray arm When water is dirty the switch directs water to both spray arms Motor ratings 110 127 VAC 60 Hz synchronous 4 8 RPM ccw class E insulation 4 9 Info Light selected models A red or blue light LED shines on the floor to show the dishwasher is running The door shouldn t be opened until the light has gone out showing the dishwasher wa...

Page 26: ...ted pocket in the side of the base and connects to the cord Springs are color coded for specific tensions 4 11 Terminal box All dishwashers have terminal boxes with covers conduit cord exits and dishwasher cords The dishwasher cord plugs into the power module accessed through the left rear of the dishwasher base 4 11 1 Terminal block Terminal blocks clearly show line L neutral N ground connections...

Page 27: ...shortens wash and rinse cycles If not the aqua sensor keeps the original cycles Dishwashers still operate if aqua sensors fail defaulting to the longest hottest wash cycle Customers may notice wash cycles lasting longer or dishwashers using more water 4 13 Drain hose Dishwashers use a drain hose connected to the water level control and exiting the rear of the dishwasher near the water inlet valve ...

Page 28: ... cap The suction cap provides proper water flow through the sump when the heat pump is running prevents air or dirt from being drawn into the pump and provides access to the heat pump impeller It should not be removed 4 14 2 Drain pump cover The drain pump cover directs waste water through the drain pump Without it the drain pump cannot build up any pressure Customers may remove the drain pump cov...

Page 29: ...rain hose It prevents waste water from entering the sump 4 15 Sump filters The sump contains several types of filters a filter screen coarse filter and micro filter 5 Coarse filter 6 Microfilter 7 Filter screen 4 16 Tank with base and sump 4 16 1 Base The plastic assembly is cast into one piece and contains mounting provisions for all parts mounted to it 4 16 2 Tank The ss tank isn t available as ...

Page 30: ...ater regardless of dishwasher brand type glassware can become permanently cloudy from water stealing minerals from them especially with hotter water and longer wash cycles To reduce this possibility customers should be told to not pre rinse pre wash dishes and to wash fine glassware using delicate wash cycles 4 17 1 Softening The synthetic resin beads have a negative charge which attracts positive...

Page 31: ...27 VAC 60 Hz 660 Ω resistance 4 17 4 Salt capacity Fine grained salt 1 3 kg Coarse grained salt 0 9 kg TIP Must use granulated softener salt specifically made for dishwashers not pellet salt for whole house water softeners 4 17 5 Low salt detection The transmitter LED sends a beam of light into the salt dispenser Any salt present will block the beam When the salt is gone the receiver photocell det...

Page 32: ...onto the rear of a special base cover it s LCD screen is reflected off of two mirrors onto the floor The display has a resolution of 34 x 34 pixels 1 Projection module attached to base cover 2 Deflection mirror attached to base cover 3 Outer door 4 Floor projection surface 5 Toe kick Light from an LED shines through a lens and is spread uniformly across an LCD screen The image from this screen is ...

Page 33: ...ed 4 19 Emotion light selected models The Emotion Light located at the top of the dishwasher above the cutlery drawer lights up the inside of the dishwasher It s blue or white light provides a soothing glow It comes on whenever the door is open whether the dishwasher is on or not The light is off when the door is closed and will turn off whenever the door has been left open for 60 minutes or more ...

Page 34: ...op sprinkler by the fill tube at the rear of the tank The fill tube has 2 separate water channels so the upper spray arm and top sprinkler can be operated separately The upper spray arm is attached by its feed tube directly to the upper rack The feed tube has an adjustable coupling to allow it to move up and down as the upper rack is raised or lowered The lower spray arm is connected by directly t...

Page 35: ... 2 s represent the year 93 2013 The next 2 s represent the month 03 March The next 5 s represent the unit made that month 00001 1st dishwasher made that month 4 21 2 Understanding the 17 digit factory serial This is a more detailed serial used by the factory for analysis of returned units It s located in the bottom right corner of the label 10 3 03 0090424 00001 3 This serial aids the factory in r...

Page 36: ...des Lower door seal X Fascia panel X On off switch X Terminal block Under sink Drain pump Front X Float Front X Water inlet system Left side Heat pump X Aqua sensor Front X HINT A video is available on QF There is no link for this icon clicking onto it doesn t take you to the video 5 1 2 Front access Many parts such as door latch Hall Effect sensors 1 dispensers 2 controls 3 and fascia panels 4 ar...

Page 37: ...ff switch control or dispenser causing short circuits that can damage controls or cause electric shock Remove install outer doors carefully to insure harness wires and insulation aren t cut After removing outer doors check wires and insulation to make sure they re not cut or pinched 5 1 2 2 To remove door handle SHX models Tools needed T20 Torx flat blade screwdrivers 1 Remove outer door section 5...

Page 38: ...pt for the two 2 small screws holding the door latch Hall Effect sensor Tools needed T 20 Torx screwdriver 1 Remove fascia panel by removing six 6 long fascia panel screws from top of inner door below left If needed remove outer door first section 5 2 1 1 2 Lift fascia panel out from door Be careful to not damage wire harnesses The slightly longer six 6 fascia screws are different than the shorter...

Page 39: ...connecting and reconnecting all wire harnesses 4 Remove overflow trough and support section 5 1 4 5 5 Remove inner door section 5 1 4 6 6 Remove lower door seal section 5 1 4 7 5 1 4 2 To remove toe kick Tools needed T20 Torx 2 Phillips screwdrivers 1 Where necessary for access remove outer door section 5 1 2 1 2 Remove decorate screw caps and save for reuse 3 Remove two 2 Phillips 2 screws and ti...

Page 40: ...ly need to be removed for repairs but need to be removed to access the lower door seal and door hinge lever Tools needed T20 Torx 2 Phillips screwdrivers pliers gloves 1 Remove outer door section 5 1 2 1 2 Disconnect pull out dishwasher section 5 1 5 1 Pull dishwasher out enough to clear hinges 3 Remove fascia panel section 5 1 2 2 This eliminates disconnecting and reconnecting all wire harnesses ...

Page 41: ...o remove lower door seal The lower door seal is attached by two of the four inner door screws It is removed along with the inner door Tools needed T20 Torx 2 Phillips screwdrivers pliers gloves 1 Remove inner door section 5 11 The lower door seal will be loose since it s two 2 screws were removed when the inner door was removed below left If the seal sticks to the inner door separate the seal from...

Page 42: ... connection below right 6 Slide dishwasher out completely below left and carefully pull out water supply hose drain hose and power cord below right 5 1 6 Flipping dishwashers Follow these instructions to flip dishwashers upside down or on their backs for bottom access Bases must be removed 5 1 6 1 To flip dishwasher for bottom access Tools needed T20 Torx 2 Phillips and flat blade screwdrivers 1 D...

Page 43: ...n remove the door spring and cord from the base below center and right 10 Unlatch the front base latches from both hinge levers and slide the base off of the hinge levers below CAUTION Door plate edges are sharp Use gloves cover door plate edges and remove base carefully 11 Place a pad or cardboard on the floor and carefully flip the dishwasher upside down or on it s back 12 Carefully remove the b...

Page 44: ...ed remove outer door first 2 Disconnect short wire harnesses from control and on off switch see below 3 Remove handle trays 1 before removing controls 2 To remove handle trays carefully pry in plastic clips 4 Remove controls by carefully prying clips from one side to the other below left and gently lifting controls up as you pry clips 5 When reassembling fascia panels to doors make sure fascia pan...

Page 45: ...lips from one side to the other below left and gently lifting controls up as you pry clips 4 When reassembling fascia panels to doors make sure fascia panel tabs enter outer door slots 5 2 3 Installing Integra controls SHP SHX SHV Using the following procedure will make controls operating modules easier to install and will insure they re securely mounted with all four 4 plastic latches properly la...

Page 46: ...ust be pulled out to change controls Dishwashers must be pulled out to measure voltages resistances at the control 5 2 4 1 To remove base mounted power modules Tools needed 2 Phillips and flat blade screwdrivers 1 Disconnect pull out dishwasher section 5 1 5 1 2 Unplug power supply cord from rear of power module below left 3 Lift off tank fleece insulation from right side of dishwasher 4 Lift off ...

Page 47: ...s aren t replaced causing repeat calls Not all terminals are used To protect power modules two plugs are used to cover unused terminals 5 3 Dispenser Although many dispenser components can be replaced it s quicker to replace the entire dispenser 5 3 1 To remove dispensers Dispensers are easily removed from inner doors by removing outer doors Tools needed T20 Torx flat blade screwdrivers gloves 1 R...

Page 48: ... door edges are sharp Use gloves cover inner door edges and remove dispenser carefully 5 3 2 To install dispensers 1 Where necessary bend back inner door flanges so they can snap into dispenser tabs 2 To aid installation coat dispenser seal with rinse aid 3 Carefully push the dispenser out through the inner door i e from inside the dishwasher toward the front of the dishwasher 4 Snap inner door fl...

Page 49: ...the barrier at a right angle toward the dishwasher place the strip onto the dispenser and press the strip over it s entire length until it sticks For existing vapor barriers carefully remove them from old dispensers to avoid removing adhesive place the strip onto the dispenser and press the strip over it s entire length until it sticks CAUTION Not replacing vapor barriers could allow water to dama...

Page 50: ...acing a door latch Make sure the door latch is aligned is held securely and the sensor detects the door latch magnet Misaligned latches can prevent dishwashers from starting If the dishwasher won t start check the door latch alignment 5 5 Water valve Access the water valve from the rear of the dishwasher base by pulling out the dishwasher 5 5 1 To remove water valve Tools needed Flat blade screwdr...

Page 51: ... sump base CONNECTION HINTS Water connection 3 8 NPT female Inlet water pressure range 5 120 psi 0 3 8 27 bars When reconnecting the water supply to the water valve don t overtighten the elbow fitting Hand tighten snugly Do not use Teflon tape on water fittings as it can keep hose seals from seating properly to prevent leaking 5 6 Drain pump Access the drain pump from the front of the dishwasher b...

Page 52: ...ith pc board vertical then twist clockwise cw TIP Apply some rinse aid onto the aqua sensor O ring to lubricate it for easier installation 5 8 Water inlet control The water inlet control is easily accessed from the left side of the dishwasher It includes a condensation vent so there s no separate condensation tube The water inlet sump and drain hoses all connect to it Tools needed T20 Torx 2 Phill...

Page 53: ... center 3 Unscrew microfilter counterclockwise ccw and lift out microfilter and fine filter screen below right 4 Carefully pop out drain pump cover 2 below 5 Carefully pop out suction cap 3 below TIP Snap in the drain pump cover tightly to avoid drain pump cavitating Loose drain pump covers have caused many service calls 5 10 Float safety system The float is easily accessed from the front of the d...

Page 54: ...n 5 11 2 Remove right hinge ground wire 3 Pry open hinge bushing latches and lift hinge levers from hinge plates Hinge bushings should be replaced after latches have been pried open 5 12 Heat pump The heat pump is best accessed from the bottom of the dishwasher by flipping it on it s back Use the same process to access the water switch and the sump Tools needed T20 Torx 2 Phillips small flat blade...

Page 55: ...upport strap below 4 To remove pump slide pump off sump at seal ring The seal ring can t be field removed from the heat pump 5 Disconnect the two 2 pump wire harnesses below left To remove the small connector for the sensor harness with black wires unlatch it from it s terminal below center 6 If necessary remove the adapter by removing four 4 screws below right TIP The replacement heat pump comes ...

Page 56: ...p and the sump Tools needed T20 Torx 2 Phillips small flat blade screwdrivers and pliers 1 Flip dishwasher for bottom access section 5 1 6 1 2 To remove water switch motor assembly remove three 3 screws and lift it from the sump below 3 To gain access to remove water switch housing disk remove heat pump section 5 12 4 Use a small flat blade screwdriver to unlatch water switch housing from sump rot...

Page 57: ...o avoid scratching the sump to avoid any possibility of leaking TIP To avoid leaking do not scratch the inside of the sump outlet while using a flat blade screwdriver to remove the backflow valve 5 14 2 Installing backflow valve Carefully slide replacement valve into sump outlet until it clicks 5 15 Sump Replacing the sump requires access from underneath and inside the tank and requires removing s...

Page 58: ...nnect heat and drain pumps until later 5 Place the base right side up 6 Lay the sump loosely onto the base where it would be in it s final position In other words lay the sump onto the base right side up centered under the tank cutout in a position to be reconnected to the heat pump and hose 7 Lift the dishwasher onto the base and reconnect the base to the tank using the two 2 front and two 2 rear...

Page 59: ...ater valve section 5 5 1 Don t completely remove the valve just remove the valve and support from the base so the hose can slide out 3 Pull drain hose out from water level control below left 4 Slide the drain hose to the right to remove it from the base below right The hose is notched to be held by the base and can t be pulled straight out 5 16 2 Removing sump drain hose Tools needed 2 Phillips sm...

Page 60: ...in trim strips snap into front tank flange slots below 5 18 2 Installing side trim strips 1 Align hole in bottom of each trim strip with the hinge screw below There is also a lip on the back of the hinge to help line up the holes 2 Rotate trim strip into tank flange until the three 3 tabs snap into corresponding tank flange slots 5 19 Water salt softener selected models 5 19 1 Removing regeneratio...

Page 61: ... it and carefully pry it out from the softener below 5 19 2 Assembling regeneration valve When assembling reassembling the regeneration valve line up the marks on the valve body and coil below When the marks are aligned carefully press the body with spring into the coil until the parts come together CAUTION The regeneration valve body spring and coil must be properly reassembled to avoid damage 5 ...

Page 62: ... isn t available unscrew the nut by hand An adjustable wrench can be used to loosen the nut if special care is taken to not damage the plastic nut or the ss tank CAUTION Tank edges at the softener outlet are sharp Use gloves cover tank edges and remove softener carefully 5 20 Cutlery drawer selected models 5 20 1 Removing and disassembling cutlery drawer Tools needed None 1 Open door and pull out ...

Page 63: ...lly slide wheels over slide front endcaps until wheels clear them and lower front of drawer until wheels fully engage rack slides below 5 20 3 Removing rack slides rails Tools needed None 1 Remove cutlery drawer section 5 23 1 2 Slide rack slides in toward dishwasher until round cutouts line up with tank wheels 3 Rotate bottom of rack slides in toward dishwasher away from tank walls and lift rack ...

Page 64: ...1 4 2 Pull dishwasher out enough to clear hinges 3 Remove base cover section 5 1 4 3 This eliminates disconnecting and reconnecting all wire harnesses 4 Disconnect harness from Time Light below left 5 Slide Time Light projector up from base cover rotating it slightly ccw counterclockwise as you go below right 5 22 Emotion Light selected models Tools needed T20 Torx 2 Phillips screwdrivers and plie...

Page 65: ...sher must be off to enter the program While pressing and holding both the B and C buttons below press and hold the On Off button to turn the dishwasher on until the display shows P0 Release all buttons Program P0 is the error code program 6 1 2 Viewing error code displays Press the C button below to start the error code program The program shows both the storage location of the error code C 00 C 0...

Page 66: ... Align door latch above Hall sensor inside inner door Defective door latch Hall sensor Check continuity connections between door switch q2 and power module With door closed measure voltage across door latch Hall sensor connector If 10V replace Hall sensor If 10 V replace power module E 08 Heat pump detects low water level Water inlet Not heating Check water supply repair any leaks Check for kinks ...

Page 67: ...emp is 75ºC 167ºF E 15 Float switch activated and dishwasher runs continually can t be turned off Float switch Water doesn t fill and drain pump runs continually Remove debris obstructions from drain pump drain hose Remove water from base Make sure float float switch aren t stuck Make sure water inlet valve isn t stuck open Check float switch and wire harness to power module E 17 Faulty water soft...

Page 68: ...nstalled 50 above the floor Unclog house drain line drain hoses int ext drain pump backflow valve Replace missing or reinstall loose drain pump cover E 25 Drain pump is blocked Remove debris obstructions from drain pump Remove sump drain pump cover and confirm drain pump impeller is turning freely Replace missing or reinstall loose drain pump cover E 26 Faulty water switch Water switch Water switc...

Page 69: ... LED s flash when On Off switch is pressed and the dishwasher door is open replace operating module in fascia panel Detergent dispenser door jammed OR loose wiring connections Dispenser Dispenser not operating Make sure dispenser detergent door isn t jammed Check connections between rinse aid dispenser dispenser actuator q3 and power module Check dispenser actuator operation If actuator operates b...

Page 70: ...h cycles Solution Extra Dry Heat option hasn t been turned on Activate Extra Dry Heat option if it s not activated and is available on the dishwasher Clogged spray arms or filters Washability issue heat pump runs but dishes still dirty Remove debris obstructions from filter and spray arms Spray arms not rotating Make sure spray arms are properly attached and rotate freely Make sure spray arms are ...

Page 71: ... To reset the control 1 With the door closed and the dishwasher turned on press and hold the Start button for five 5 seconds the display should show 01 or 00 Press the On off button turning the dishwasher off and the control should be reset 2 If step one above didn t work remove the toe kick and disconnect the drain pump harness from the drain pump Make sure the connector isn t touching anything t...

Page 72: ...nal drain hoses for kinks or obstructions Make sure the drain pump cover 3 is properly snapped in place If the drain hose is attached to a garbage disposal make sure the disposal plug is removed and the disposal doesn t have any obstructions 2 If the water drains out completely release the safety float 1 If water flows back into the sump the backflow check valve 4 may be stuck open Clean out the b...

Page 73: ...problem could be the drain pump cover wasn t replaced properly i e not completely seated and locked into position Loose drain pump covers allow more water flow to the drain pump increasing the pump load drawing more current and causing an E 25 error code The Clean light can come on giving the impression the dishwasher finished it s cycle when it actually didn t Occasionally E 23 and E 24 error cod...

Page 74: ...uttons To enter the customer service test program press the B button once the display will show P1 6 2 2 Running the customer service test program Press the C button below to start the customer service test program The program shows test step s S 00 S 22 o For test steps including values to be checked see Viewing test program 6 2 4 o To skip test steps press the B button o Only the following steps...

Page 75: ...aterial is intended for the sole use of BSH authorized persons and may contain confidential and proprietary information Any unauthorized review use copying disclosure or distribution in any format is prohibited 6 2 4 Viewing customer service program ...

Page 76: ...Page 76 of 82 This material is intended for the sole use of BSH authorized persons and may contain confidential and proprietary information Any unauthorized review use copying disclosure or distribution in any format is prohibited ...

Page 77: ...Page 77 of 82 This material is intended for the sole use of BSH authorized persons and may contain confidential and proprietary information Any unauthorized review use copying disclosure or distribution in any format is prohibited ...

Page 78: ...asher starts the sensor didn t sense the door latch magnet Occasionally a door can catch on the door seal and not close securely If the door door latch or door seal is misaligned realign it If the door latch is broken replace it TIP If dishwashers won t start check Door latch including alignment Heat pump Drain pump 6 3 1 2 Disabled or faulty pumps If the dishwasher won t start check if the follow...

Page 79: ...he heat pump heater heater NTC s and ground To check the 1200 W heater measure the resistance between terminals 2 3 If the resistance the heater has failed and the heat pump must be replaced Heater resistance as follows 2 3 8 9 Ω 77 ºF NTC resistances as follows 4 5 10 kΩ 77 ºF 5 6 10 kΩ 77 ºF 4 6 20 kΩ 77 ºF 6 3 4 2 3 pin connector 3 pole BLDC motor The 3 pin connector on the end of the heat pump...

Page 80: ...ersons and may contain confidential and proprietary information Any unauthorized review use copying disclosure or distribution in any format is prohibited 6 3 5 Water switch terminal measurements The 2 pin terminals connect to the single pole synchronous motor Motor resistance as follows 1 2 1400 Ω 68 ºF ...

Page 81: ...82 This material is intended for the sole use of BSH authorized persons and may contain confidential and proprietary information Any unauthorized review use copying disclosure or distribution in any format is prohibited 6 3 6 Strip circuits ...

Page 82: ...Heat pump 3 pole BLDC 60 VAC 150 Hz 1200 W thick film heater 80W motor class F insulation 5 blade impeller with guide wheel Drain pump 3 pole BLDC 54 VAC 55 Hz 2500 3500 RPM 0 1 0 32 A 10 25 W class F insulation 9 vane impeller Water switch 110 127 VAC 60 Hz synchronous 4 8 RPM ccw class E insulation Dispenser 165 VDC 2 67 kΩ coil 80 ml rinse aid capacity 1 ml per setting 1 6 Max drain hose length...

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