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7. Troubleshooting
Question 1.My computer does not recognize my player.
Answer:
(1) Make sure the player is on. If it is off, the computer will not be able to
find the player.
(2) Make sure the player is connected to computer. (Refer to 4.2.1 for
connecting player to computer)
(3) When using Windows 98SE, install the USB driver first. After installation,
restart the computer. Then reconnect the player to the computer. (Refer to 4.2.1
for connecting player to computer)
(4) If you installed the Windows 98SE driver over your Windows® XP, 2000,
or ME edition, problems might occur.
(5) It is not recommended to use the USB ports in the front of your computer,
try to use the USB ports in the back, because the USB ports in the front are often
from non-powered hubs.
Question 2. When I try to disconnect the USB device, I keep on
getting “The device ‘Generic volume’ cannot be stopped right now.
Try stopping the device again later.” message, what should I do?
Answer:
Close any program that might be accessing data on the player, including
Windows® Explorer. If it does not work, close all programs and wait for another
20 seconds, then try the green arrow icon again. If it still does not work, you
should shut down the player and disconnect the USB cable.
Question 3. I find new file names and folder names that I never
created before or they have strange gibberish names.
Answer:
Most likely, the player’s file allocation table (FAT) has been corrupted. This
might be due to the player shutting down (due to low battery power) while
reading or writing to your computer by the USB connection. Windows and
Macintosh often write extra files to the hard disk such as finder.def or System
volume info. These are normal and will not do any harm to the player.
