Change the maximum file size for attachments that users can receive
The BlackBerry® Attachment Service uses memory during the attachment conversion process. If users try to open large or complex
attachments (for example, .pdf files and ASCII text files that are larger than 2 MB) or multiple attachments at the same time, you
might want to limit the file size for attachments.
1.
On the computer that hosts the BlackBerry Attachment Service, on the taskbar, click
Start > Programs > BlackBerry
Enterprise Server > BlackBerry Server Configuration
.
2.
On the
Attachment Server
tab, in the
Configuration Option
drop-down list, click
Attachment Server
.
3.
In the
Distiller Settings
section, in the
Max. File Size (Kb)
column, click the value for the distiller that you want to change.
4.
Type a value in KB.
5.
Click
OK
.
Suggested file sizes for attachments
File format
Suggested size
Adobe® Acrobat® versions 1.1, 1.2, 1.3, and 1.4
less than 2000 KB
ASCII text
less than 100 KB
audio
less than 2000 KB
Corel® WordPerfect® versions 6.0, 7.0, 8.0, 9.0 (2000), and 10.0
less than 2000 KB
HTML
less than 100 KB
images
less than 2000 KB
Microsoft® Excel® versions 97, 2000, 2003, 2007, and XP
less than 2000 KB
Microsoft® PowerPoint® versions 97, 2000, 2003, 2007, and XP
less than 2000 KB
Microsoft® Word versions 97, 2000, 2003, 2007, and XP
less than 2000 KB
MP3
less than 2000 KB
OpenDocument
less than 2000 KB
RTF
less than 2000 KB
ZIP archives
less than 2000 KB
Change the maximum dimensions for image attachments that users can view
You can control the dimensions of image attachments that users can view on their BlackBerry® devices. By default, the BlackBerry
Attachment Service sets a maximum width of 5000 pixels and a maximum height of 4000 pixels.
1.
On the computer that hosts the BlackBerry Attachment Service, on the
Start
menu, click
Run
.
2.
Type
regedit
.
Administration Guide
Changing how a BlackBerry Attachment Service converts attachments
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