In the log files that you collected, locate the user account that is experiencing the issue. Trace the installation activity.
Device Reported Insufficient Body Data while installing module
This message appears when an error occurs in the BlackBerry Policy Service that prevents the application from installing
successfully on a BlackBerry device.
In the log files that you collected, locate the user account that is experiencing the issue. Trace the installation activity.
Device reported Invalid Module Hash while installing module
This message appears when an error occurs in the BlackBerry Policy Service that prevents the application from installing
successfully on a BlackBerry device.
In the log files that you collected, locate the user account that is experiencing the issue. Trace the installation activity.
Device reported Invalid App Data Length while installing module
This message appears when an error occurs in the BlackBerry Policy Service that prevents the application from installing
successfully on a BlackBerry device.
In the log files that you collected, locate the user account that is experiencing the issue. Trace the installation activity.
Device reported Insufficient App Data while installing module
This message appears when an error occurs in the BlackBerry Policy Service that prevents the application from installing
successfully on a BlackBerry device.
In the log files that you collected, locate the user account that is experiencing the issue. Trace the installation activity.
Related topics
Log files for the BlackBerry Enterprise Server components, 104
Change the logging level for a BlackBerry Enterprise Server component, 106
Install the BlackBerry Device Software or BlackBerry Applications on a
BlackBerry device using the BlackBerry Manager
If you want to save network bandwidth, or if you want to install the BlackBerry® Device Software or add applications to BlackBerry
devices before you distribute the BlackBerry devices to users, you can use the BlackBerry Manager to complete the installation
process.
1.
Connect the BlackBerry device to the computer that hosts the BlackBerry Manager.
2.
In the BlackBerry Manager, in the left pane, click
BlackBerry Domain
.
3.
On the
Software Configurations
tab, click a software configuration.
4.
Click
Edit Configuration
.
5.
Click the software or application that you want to install on the BlackBerry device.
6.
In the
Delivery
drop-down list, click
Wireline only
.
Administration Guide
Install the BlackBerry Device Software or BlackBerry Applications on a BlackBerry device using the BlackBerry Manager
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