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Troubleshooting

Handheld User Guide

289

Transaction error - 
general failure

If this message appears, a general error occurred while 
transmitting the message. Register with the wireless network. 
Verify that you are in an area of sufficient wireless coverage for 
sending and receiving messages. You are in an area of sufficient 
wireless coverage if 

GPRS

 and one or more bars appear with the 

wireless coverage indicator in the handheld status section of the 
screen. Refer to your 

Getting Started Guide

 for more information on 

registering your handheld.

If this message continues to appear, contact your system 
administrator.

Transaction error - 
timeout

If this message appears, a temporary problem with the 
connection to your BlackBerry Enterprise Server prevented your 
message from being sent. Contact your system administrator for 
more information.

Transaction error - 
unknown command

If this message appears, an error occurred with the handheld 
radio. Register with the wireless network. Verify that you are in an 
area of sufficient wireless coverage for sending and receiving 
messages. You are in an area of sufficient wireless coverage if 

GPRS

 and one or more bars appear with the wireless coverage 

indicator in the handheld status section of the screen. Refer to 
your 

Getting Started Guide

 for more information on registering your 

handheld.

If this message continues to appear, contact your system 
administrator.

Transaction error - 
unknown service, bad 
UID

If this message appears, your handheld has not received the 
correct service book. Connect your handheld to the desktop 
software, and then send your message.

Unable to 
compress/encrypt 
message

If this message appears, the handheld could not send the 
message because it could not be encrypted properly. Generate a 
new encryption key. Refer to the 

Redirector Settings Online Help

 for 

more information on generating encryption keys.

Transmission error

Description

Summary of Contents for 6710

Page 1: ...BlackBerry Wireless Handheld 900 1900 MHz GSM GPRS Networks 900 1800 MHz GSM GPRS Networks Handheld User Guide ...

Page 2: ...associated software are protected by copyright international treaties and various patents including one or more of the following U S patents 6 278 442 6 271 605 6 219 694 6 075 470 6 073 318 D445 428 D433 460 D416 256 Other patents are registered or pending in various countries around the world Visit www rim com patents shtml for a current listing of applicable patents While every effort has been ...

Page 3: ...he keyboard and trackwheel 28 Activating backlighting 32 Navigating applications 32 Configuring handheld options 39 Tips for using your handheld 40 Email and PIN messages 41 Message status icons 42 Sending email and PIN messages 42 Setting message options 48 Inserting symbols 51 Formatting your messages 52 Using cut copy and paste 59 Using the Find feature 60 Adding attachments to messages 61 Cust...

Page 4: ...ssages 91 Editing messages 94 Resending messages 96 Marking messages as opened 97 Marking messages as unopened 98 Searching messages and phone call logs 99 Managing phone calls on the Messages screen 107 Deleting messages and phone call logs 108 Tips for managing messages and phone call logs 113 Address Book 115 Address Book icons 116 Setting Address Book options 116 Adding addresses 117 Adding pa...

Page 5: ...on the Phone screen 145 Customizing Phone options 146 Calling voice mail 154 Using phone call notes 155 Using pauses and waits 158 Placing conference calls 159 Viewing phone status 160 Placing emergency calls 162 Tips for using the Phone application 162 Browser 165 Browser icons 166 Before you begin 166 Navigating web pages 167 Setting Browser configuration options 171 Setting general Browser opti...

Page 6: ...Tasks 199 Tasks icons 200 Setting task options 200 Adding tasks 201 Managing tasks 203 Tips for using the Tasks application 204 Calendar 205 Calendar icons 206 Before you begin 206 Setting Calendar options 206 Changing views 207 Navigating in the Calendar application 211 Enabling wireless calendar synchronization 213 Adding appointments 215 Managing appointments 218 Managing meeting requests 222 T...

Page 7: ...tor 233 Tips for using the Calculator application 233 Options 235 Setting the Alarm 236 Locking the keyboard 237 Customizing notification profiles 238 Setting the Auto On Off feature 246 Using SIM card security 247 Customizing handheld options 249 Handheld options 249 Troubleshooting 261 Frequently asked questions 262 Handheld error messages 269 Index 291 ...

Page 8: ......

Page 9: ...ASY 04060 001 ordered as ACC 04056 001 with Power Adapters PWR 04615 000 Travel Charger accessory ASY 04510 001 ACC 04172 001 Automotive Charger accessory ASY 03939 001 ACC 04051 001 or any Note Refer to Important safety compliance information on page 14 for more information on safety regulations and compliance information applicable to your BlackBerry 6710 Wireless Handheld Refer to Important saf...

Page 10: ...assenger in the vehicle use the handheld for you or find a safe location to halt your vehicle prior to using the handheld Do not use any charging unit as a means of storing your handheld while in a vehicle RF signals may affect improperly installed or inadequately shielded electronic systems in motor vehicles Check with the manufacturer or its representative regarding your vehicle You should also ...

Page 11: ...e option use the ear opposite the pacemaker for making and receiving calls to minimize the potential for interference If you have any reason to suspect that interference is taking place turn your handheld radio OFF immediately Hearing Aids Some digital wireless devices may interfere with some hearing aids In the event of such interference consult your service provider or contact the manufacturer o...

Page 12: ...als or particles such as grain dust or metal powders and any other area where you would normally be advised to turn off your vehicle engine ADDITIONAL SAFETY GUIDELINES Battery Discard the handheld properly As the unit contains a lithium ion battery neither the handheld nor the lithium battery should be disposed of in fire Dispose of the lithium battery in accordance with the laws and regulations ...

Page 13: ...bracket or table It may fall thereby potentially causing serious injury to a child or adult and or serious damage to the handheld charging unit or any accessories Take care when using the handheld with any charging units to place the charging unit in a secure and stable spot and route the power cord in a way that reduces the risk of injury to others such as by tripping or choking Care Do not use l...

Page 14: ...XPOSURE TO RADIO FREQUENCY SIGNALS Your wireless handheld portable device is a low power radio transmitter and receiver When it is ON it receives and also sends out radio frequency RF signals Your wireless handheld complies with U S Federal Communications Commission FCC and Industry Canada IC guidelines respecting safety levels of RF exposure for handheld wireless devices which in turn are consist...

Page 15: ...arranty SPECIFIC ABSORPTION RATE DATA THIS MODEL WIRELESS HANDHELD MEETS GOVERNMENT REQUIREMENTS FOR EXPOSURE TO RADIO WAVES Your wireless handheld is a radio transmitter and receiver It is designed and manufactured not to exceed the emission limits for exposure to radio frequency RF energy set by the Federal Communications Commission FCC of the U S Government and Industry Canada of the Canadian G...

Page 16: ...r safe exposure The FCC has granted an Equipment Authorization for this model handheld with all reported SAR levels evaluated as in compliance with the FCC RF emission guidelines SAR information on this model handheld is on file with the FCC and can be found under the Display Grant section of http www fcc gov oet fccid after searching on FCC ID L6AR6020GW Additional information on Specific Absorpt...

Page 17: ...sted and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instructions may cause interference ha...

Page 18: ... and receiver When it is ON it receives and also transmits radio frequency RF signals Your wireless handheld complies with European Union EU guidelines respecting safety levels of RF exposure for handheld wireless devices which in turn are consistent with the following safety standards and guidelines previously set by international standards bodies EN 50360 2001 Product standard to demonstrate the...

Page 19: ... The exposure standard for wireless mobile handhelds employs a unit of measurement known as the Specific Absorption Rate or SAR The SAR limit recommended by The Council of the European Union is 2 0 W kg Tests for SAR are conducted using standard operating positions with the handheld transmitting at its highest certified power level in all tested frequency bands Although the SAR is determined at th...

Page 20: ...ssible physiological effects of Radio Frequency Electromagnetic fields have not been evaluated by UL ANTENNA CARE Use only the supplied integral antenna Unauthorized antenna modifications or attachments could damage the handheld and may violate applicable laws and regulations by causing radio frequency RF energy to be above the recommended limits Any such unauthorized use modification or attachmen...

Page 21: ...Wireless Handheld device is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC The Declaration of Conformity made under Directive 1999 5 EC is available for viewing at the following location in the EU community Research In Motion UK Limited 36 Station Road Egham Surrey TW20 9LF United Kingdom ...

Page 22: ...Important safety information 22 BlackBerry Wireless Handheld ...

Page 23: ... the printed Getting Started Guide You should be able to send and read a test email message Conventions This guide uses the following conventions to describe information about your handheld Integration with new or ISP email account Information that appears in this format prefaced by Integration with new or ISP email account pertains to handhelds that are configured for these integration options Yo...

Page 24: ...nterprise email account Information that appears in this format prefaced by Integration with enterprise email account pertains to handhelds that are configured for this integration option You can use the features that are described in the sections that are marked with this note if you have integrated your BlackBerry Desktop Software with your enterprise email account Microsoft Exchange Information...

Page 25: ...l documentation is available for your BlackBerry Wireless Handheld Getting Started Guide This printed guide contains installation and setup information for your handheld Quick Reference Card This card provides shortcuts and tips for using your handheld Desktop Software Online Help Each tool in the desktop software offers online Help To view procedures and information that relate to the desktop sof...

Page 26: ...About this guide 26 BlackBerry Wireless Handheld ...

Page 27: ...to know your handheld This section provides information on the following topics Using the keyboard and trackwheel Activating backlighting Navigating applications Configuring handheld options Tips for using your handheld ...

Page 28: ...ton You can use the Power button to activate backlighting and you can generate numbers punctuation marks and special characters by pressing the Alt key in combination with the alphabetic keys The trackwheel helps you navigate view and select items on each screen To scroll through menu items or text hold the Alt key and roll the trackwheel or hold the Alt key and press the Back or Forward keys To s...

Page 29: ...ne button to open the Phone application If you are connected to a phone call and the Active Call screen is displayed press the Phone button to mute the call Press the Phone button again to turn off the mute feature If you are connected to a phone call while using one of the other applications on your handheld press the Phone button to return to the Active Call screen Character roll Typing special ...

Page 30: ...t key and press the Back key to move the cursor horizontally across lines Hold the Alt key and press the Back key to scroll through field options In the Calendar application hold the Alt key and press the Back key to move to the previous day week or month Alt key Forward key Scrolling horizontally changing options Hold the Alt key and press the Forward key to move the cursor horizontally across li...

Page 31: ...the primary letter Press the Alt key again to return to regular mode An N icon appears in the upper right corner of your screen when NUM lock mode is activated Shift key roll Selecting multiple items from a list Hold either Shift key and roll the trackwheel to select multiple items from a list Enter key Inserting carriage returns choosing selected items Press the Enter key to move your cursor to a...

Page 32: ... wireless coverage indicator the battery power indicator Escape button under trackwheel Exiting screens or menus Press the Escape button to close a menu or cancel an action Press the Escape button to return to the Home screen Press the Escape button in the Browser application to return to the previous web page Press the Escape button on the Active Call screen to end a phone call Space key Insertin...

Page 33: ...elect its icon and click the trackwheel You can also press the Enter key to open a selected application You can also press the underlined character in an application name to open the application To use shortcut keys in the Phone application on the General Options screen the Dial from Home Screen field must be set to No Refer to Setting general phone options on page 151 for more information Home sc...

Page 34: ...own list appears from which you can select your option When you set the field to your preference click the trackwheel The Alt key roll Hold the Alt key and roll the trackwheel until the preferred option appears Keyboard Press the letter or number that represents your choice For example if you are in a time field press the first number of the hour that you want to specify The Space key Press the Sp...

Page 35: ...rk operator for more information Note Depending on your service provider s plan some applications might not be available on your handheld As a result some of the following icons might not appear on the screen Contact your service provider or network operator for more information on available services Icon Description Messages Receive read reply to compose save and delete email PIN and SMS messages...

Page 36: ...emos Calculator Perform mathematical operations and measurement conversions Alarm Set your handheld Alarm to sound at a specific time every day or only on weekdays WAP Browser Browse web pages and view web page addresses using your service provider or network operator s gateway Save web pages and set Browser options BlackBerry Browser Browse web pages and view web page addresses securely using you...

Page 37: ...when you are on an airplane You cannot send or receive messages place or answer phone calls except for emergency phone calls or browse web pages until you turn the radio on again Turn Power Off Turn off the handheld when you want to conserve battery power All queued messages are delivered to your handheld after you turn it on again or when the handheld turns itself on using the Auto On Off feature...

Page 38: ... or network operator for more information Alarm is set Icon Description battery power indicator charging indicator Icon Description You can send and receive email PIN and SMS messages You can also place and answer phone calls and browse web pages You can send and receive SMS messages place and answer phone calls and you might be able to browse web pages You cannot send or receive email or PIN mess...

Page 39: ... calls if your handheld is locked with a password or your SIM card is removed Your handheld is not in an area of wireless coverage You cannot send or receive email SMS or PIN messages place or answer phone calls or browse web pages You can continue to use the other applications on your handheld Any pending messages are sent after you return to an area of wireless coverage You are currently in your...

Page 40: ...d is capitalized automatically Type the first letters of the name or the initials separated by a space to find a specific contact on the To or Find screens Press and hold a letter to capitalize it you must have Key Rate enabled Press the Escape button to exit any menu dialog box or screen and to return to the active application On the main screen of any application press the Escape button to retur...

Page 41: ...IN messages Setting message options Inserting symbols Formatting your messages Using cut copy and paste Using the Find feature Adding attachments to messages Customizing the auto signature Receiving delivery confirmation Reading email or PIN messages Receiving long email messages Managing attachments Tips for email and PIN messages ...

Page 42: ...m you have saved an email address and click the trackwheel to view the menu Click Email Icon Description message is being sent message is pending will be sent later message was sent to the network PIN message was delivered to the recipient s handheld draft of email or PIN message is saved not sent unread message transmission error message returned message transmission error unopened message opened...

Page 43: ...eless coverage indicator in the handheld status section of the screen If you are not in an area of sufficient wireless coverage you do not need to cancel sending your email or PIN message Your handheld sends the message automatically when you return to an area with sufficient wireless coverage Refer to Message status icons on page 42 for more information on the icons that appear on the Messages sc...

Page 44: ...nt Composing message menu Send from Desktop item You return to the Messages screen The message is sent from the service book that you select Your default service book appears as the first item on the menu Note If you are replying to or forwarding a message you cannot select the service book from which you want to send the message The reply or forwarded message must be sent through the same service...

Page 45: ...essage 4 After your message is complete click the trackwheel to view the menu Click Send You return to the Messages screen If you are in an area of wireless coverage that is sufficient for sending PIN messages a check mark appears beside the message within a short period of time This icon indicates that your message was transmitted successfully You can send PIN messages if GPRS and one or more bar...

Page 46: ...lind carbon copied BCCed 1 On the Home screen click the Compose icon The To screen appears 2 Select a contact and click the trackwheel to view the menu Click a send method email or PIN For this example click Email 3 While you are composing the message click the trackwheel to view the menu Click either Add To Add Cc or Add Bcc For this example click Add Cc The Select Address screen appears listing ...

Page 47: ... For this example click Email The One Time Email screen appears To screen menu Email item 3 Type your contact s email address Click the trackwheel to view the menu and click Continue 4 Type a subject in the Subject field and press the Enter key Type your message 5 After your message is complete click the trackwheel to view the menu and then click Send Note By default the send method that was selec...

Page 48: ...he Enter key Type your message 5 After your message is complete click the trackwheel to view the menu and then click Send You return to the Messages screen and you can view the status of your sent message Setting message options You can change the settings for all email or PIN messages or for only the message that you are currently composing To set message options You can customize the following m...

Page 49: ...ld Select whether you want the Messages screen to display filed email messages Note If your handheld is enabled for wireless email reconciliation you can also set the Wireless Reconcile and Conflicts fields Wireless Reconcile Select whether you want to reconcile messages between your desktop email program and your handheld automatically By default this option is set to Yes Conflicts Select which l...

Page 50: ...e message that you are currently composing They do not apply to all messages 1 On the Home screen click the Compose icon The To screen appears 2 Select a contact and click the trackwheel to view the menu Click a send method email or PIN For this example click Email 3 Click the trackwheel to view the menu Click Options The Current Message Options screen appears 4 In the Importance field press the S...

Page 51: ...ary To insert symbols 1 On the Home screen click the Compose icon The To screen appears 2 Select a contact and click the trackwheel to view the menu Click a send method email or PIN For this example click Email 3 While you are composing your message press the Symbol key A dialog box displays the symbols that are available Note If you send a message with high importance an exclamation mark appears ...

Page 52: ...od email or PIN For this example click Email 3 While you are composing a message hold a letter and roll the trackwheel to scroll through the accents symbols or marks that are associated with that character When the desired character appears release the letter key Formatting your messages Your handheld has features that can reduce your typing time It also has an AutoText feature that automatically ...

Page 53: ...insert a period automatically at the end of a sentence or word press the Space key twice The next letter that you type is capitalized To insert a lowercase letter after a period press the Backspace key and type the letter again The letter appears in lowercase Email and number fields You can type an email address in an Email field without pressing the Alt key When you type an email address instead ...

Page 54: ...wing actions compose frequently used phrases or messages with a few keystrokes correct commonly misspelled words replace abbreviations and acronyms with complete words insert phrases into a message by typing only one keyword insert punctuation and symbols into your message without using the Alt key or the symbols library AutoText example 1 On the Home screen click the Compose icon The To screen ap...

Page 55: ...xt entry 1 On the Home screen click the Options icon The Options screen appears 2 Click AutoText The AutoText screen appears with a list of default AutoText entries 3 Click the trackwheel to view the menu and then click New The AutoText New screen appears 4 In the Replace field type a keyword 5 In the With field type the text that will replace the keyword 6 In the Using field press the Space key u...

Page 56: ...To add a new AutoText entry using a macro You can use AutoText macros to quickly type variable items such as the current date and time your handheld phone number and PIN and owner information 1 On the Home screen click the Options icon The Options screen appears Note If you select SmartCase the capitalization of the AutoText entry changes depending on the context of the sentence in which it is use...

Page 57: ...e Number Handheld PIN Backspace Delete or For this example click Short Date Adding an AutoText entry Inserting a macro 7 In the Using field press the Space key until the preferred option appears 8 In the Locale field press the Space key until the locale in which you want this AutoText entry to be available appears 9 After you set the fields click the trackwheel to view the menu and then click Save...

Page 58: ...ars 4 In the Using and Locale fields press the Space key until the preferred option appears 5 After you edit the AutoText entry click the trackwheel to view the menu and then click Save You return to the AutoText screen and you can view your changes To delete an AutoText entry If you do not want to keep an AutoText entry you can delete it 1 On the Home screen click the Options icon The Options scr...

Page 59: ... that you want to cut or copy 3 Hold the Alt key and click the trackwheel to enter selection mode Roll the trackwheel to select the lines of text that you want to cut or copy 4 Click the trackwheel to view the menu and then click Cut or Copy To paste text into a message 1 On the Home screen click the Compose icon The To screen appears 2 While you are composing a message place your cursor where you...

Page 60: ...he Find feature in a sent or received message 1 On the Home screen click the Messages icon The Messages screen appears 2 Select an email or PIN message Click the trackwheel to view the menu and then click Open The message appears 3 Scroll to the top of the message Click the trackwheel to view the menu and then click Find The Search for dialog box appears Received email message menu Find item 4 Typ...

Page 61: ... Book entries 1 On the Home screen click the Compose icon The To screen appears 2 Select a contact and click the trackwheel to view the menu Click a send method email or PIN For this example click Email 3 After you compose your message click the trackwheel to view the menu and then click Attach Address The Attach screen appears listing all your contacts 4 Select a contact and click the trackwheel ...

Page 62: ...o signature section click in the text box Edit this text to customize your auto signature 3 Click OK You return to the BlackBerry Desktop Manager Integration with enterprise email account If you have integrated your desktop software with an enterprise email account you can customize your auto signature in the desktop software s Redirector Settings tool on the General tab Refer to the following pro...

Page 63: ...ets press the Symbol key and insert them from the Symbols dialog box Composing a message specifying delivery confirmation 4 Type your message and then click the trackwheel to view the menu 5 Click Send Note The auto signature is only appended to email messages it is not appended to PIN messages The auto signature does not appear while you are composing an email message on your handheld it is appen...

Page 64: ...rks the current email or PIN message as unopened When you return to the Messages screen the unopened icon is displayed Refer to Marking messages as unopened on page 98 for more information File This action files the current email message in a folder that you specify If you reconcile your email messages between your handheld and your desktop email messages that are filed on your handheld are moved ...

Page 65: ...ssage to the sender or a recipient of the open email or PIN message It is available only when your cursor is in the From or To field of the open message and an email address for this contact is saved in your Address Book PIN This action sends a PIN message to the sender or a recipient of the open email or PIN message It is available only when your cursor is in the From or To field of the open mess...

Page 66: ...ntact information for the sender of the email or PIN message It is only available if the information for this contact is saved in your Address Book Add to Address Book This action adds to your Address Book the contact information for the sender of the email or PIN message It is only available if the information for this contact is not saved in your Address Book Previous Item This action closes the...

Page 67: ...the delivered portion To request more of a message manually You can request more or all of a long message manually if on the Message List Options screen you set the Auto More field to No 1 On the Home screen click the Messages icon The Messages screen appears 2 Open an email message If the message is truncated the message More available appears at the end of the message followed by the remaining n...

Page 68: ...een Select the message and open it by pressing the Enter key Press G to resume reading the message where you last stopped reading it Integration with enterprise email account If you have integrated your desktop software with an enterprise email account and have enabled wireless calendar synchronization you can create and receive meeting requests from your handheld For meetings that you organize em...

Page 69: ...ook attachment 3 With your cursor in the name of the Address Book attachment click the trackwheel to view the menu and then click View Attachment A virtual business card appears listing contact information 4 Click the trackwheel to view the menu If the contact is not in your Address Book click Add to Address Book If the contact is already in your Address Book but you want to update the information...

Page 70: ...pe any additional text that you want to add to the message Your message includes the file attachment 5 Click the trackwheel to view the menu Click Send You return to the Messages screen and you can view the status of the sent email message To manage meeting request and meeting response attachments If you send or respond to a meeting request from your handheld you can view the meeting attachment 1 ...

Page 71: ...he To screen Press and hold a letter to capitalize it you must have Key Rate enabled When you are typing text or composing a message hold a letter and roll the trackwheel to scroll through other characters When the desired character appears release the letter Press the Alt key and the Right Shift key to turn on CAP lock mode Press a Shift key to turn it off Press the Left Shift key and the Alt key...

Page 72: ... body of a received message or on the Messages screen to move down a page Press a Shift key and the Space key to move up a page If you closed a message before you finished reading it open the message and press G to return to the last cursor position in that message Press N to go to the next date on the Messages screen Press P to go to the previous date on the Messages screen Press U to go to the n...

Page 73: ...section provides information on the following topics Message status icons Sending an SMS message Setting SMS options Using AutoText in SMS messages Reading SMS messages Removing the history from SMS messages Tips for SMS messages ...

Page 74: ...phone number on the Subscriber Identity Module SIM card screen Refer to SIM Card on page 258 for more information If a phone number does not appear on this screen contact your service provider or network operator Icon Description message is being sent message is pending will be sent later message was sent to the network SMS message was delivered to the recipient s handheld this icon appears only w...

Page 75: ...racters Note When you type an SMS compatible number for your contact include the country code and the area code If in the Phone application you set your smart dialing options you do not need to type the country code and area code Refer to Setting Smart Dialing options on page 152 for more information Depending on your network operator or service provider s plan sending an SMS message to a wireless...

Page 76: ...cipient to your Address Book by selecting the Use Once option 1 On the Home screen click the Compose icon The To screen appears 2 Select Use Once and click the trackwheel to view the menu Click SMS The One Time SMS screen appears Tip If you type more characters than the message can accommodate a Field Full message appears Press the Backspace key to delete some of the characters Note In the Options...

Page 77: ...gnizes phone numbers in the body of messages and converts them into links You can select an underlined link and if the phone number is an SMS compatible phone number use it to send an SMS message 1 On the Home screen click the Messages icon The Messages screen appears 2 Select a received message that contains a link Click the trackwheel to view the menu and then click Open 3 Select the SMS compati...

Page 78: ...one keyword insert punctuation and symbols in your message without using the Alt key or the symbols library To add a new AutoText entry You can customize the AutoText database by adding your own entries For example if you frequently ask friends to join you for lunch at noon at a local restaurant you can create an AutoText entry that replaces a few keystrokes with the message Join me for lunch at J...

Page 79: ...t entries list in alphabetical order When you use this AutoText entry in a message and press the Space key the corresponding text is inserted into your message Note If you select SmartCase the capitalization of the AutoText entry changes depending on the context of the sentence in which it is used For example if the word appears at the beginning of a sentence it is capitalized automatically If you...

Page 80: ...s Book Click the trackwheel to view the menu and then click SMS 3 Type your message As you type use the AutoText keyword For this example type the text jnoon and press the Space key SMS message AutoText keyword 4 The keyword is replaced with the text that you specified For this example jnoon is replaced with Join me for lunch at Joe s at noon Note If the Address Book entry for your recipient conta...

Page 81: ...screen and provides other notification depending on how you have configured your handheld s notification profiles To read an SMS message 1 On the Home screen click the Messages icon The Messages screen appears Messages are listed in chronological order grouped by date Note If you receive an all points bulletin SMS message from your service provider or network operator the open SMS message appears ...

Page 82: ... the contact enabling you to read your SMS message in context If necessary use the trackwheel to scroll to view the earlier messages Open SMS message Received SMS messages options After you read the SMS message click the trackwheel to view the menu and then click one of the following menu items Mark Unopened This action marks the current SMS message as unopened When you return to the Messages scre...

Page 83: ...s Book Call This action places a phone call to the sender or a recipient of the open SMS message It is only available if a phone number for this contact is saved in your Address Book SMS This action sends an SMS message to the sender or a recipient of the open SMS message It is only available if a phone number for this contact is saved in your Address Book Show Address This action shows the full S...

Page 84: ...e history 1 On the Home screen click the Messages icon The Messages screen appears 2 Select a sent or received SMS message and click the trackwheel to view the menu Click Open 3 The SMS message appears on your screen at the top of a session view Select the message that you want to remove from the session view and click the trackwheel to view the menu Click Remove History Open SMS message menu Remo...

Page 85: ...e trackwheel to scroll through other characters When the desired character appears release the letter Press the Alt key and the Right Shift key to turn on CAP lock mode Press a Shift key to turn it off Press the Left Shift key and the Alt key to turn on NUM lock mode Press the Alt key to turn it off Using cut copy and paste Press the Alt key and click the trackwheel to enter selection mode Hold a ...

Page 86: ...top of the message list Press B to go to the bottom Press N to go to the next date on the Messages screen Press P to go to the previous date on the Messages screen Press U to go to the next unread item on the Messages screen Press R in an open SMS message or on the Messages screen to reply to the sender Press F in an open message or on the Messages screen to forward the message ...

Page 87: ...messages Using wireless email reconciliation Saving messages Editing messages Resending messages Marking messages as opened Marking messages as unopened Searching messages and phone call logs Managing phone calls on the Messages screen Deleting messages and phone call logs Tips for managing messages and phone call logs ...

Page 88: ...nciliation on page 90 for more information To file email messages 1 On the Home screen click the Messages icon The Messages screen appears 2 Select the email message that you want to file and click the trackwheel to view the menu Click File The Select Folder screen appears Note You can only file email messages if you have integrated your desktop software with an enterprise email account Refer to t...

Page 89: ...reen select a folder that has a plus sign beside it and click the trackwheel to view the menu and click Expand 4 After you select the folder in which you want to file the message click the trackwheel to view the menu Click File Select Folder screen menu File item Tip To collapse folders select a folder with a minus sign beside it click the trackwheel to view the menu and then click Collapse ...

Page 90: ...ssage you must perform a search Refer to Searching in folders on page 102 for more information When a message arrives at your handheld it appears in the Inbox folder If you file an email message but want to remove it from the folder in which you have filed it file the message in the Inbox folder Tip Read and unread messages will also be reconciled between your desktop and handheld if your handheld...

Page 91: ...es from your handheld manually 1 On the Home screen click the Messages icon The Messages screen appears 2 Click the trackwheel to view the menu and click Reconcile Now Your handheld reconciles email messages between your handheld and desktop email program Saving messages You can save messages that you want to keep for future reference If you delete messages on your handheld to free memory space sa...

Page 92: ... item as saved dialog box 4 Click the trackwheel to view the menu and click Close The Messages screen appears Press the Escape button to return to the Home screen 5 Click the Saved Messages icon The Saved Messages screen appears with a copy of the message The original message remains on the Messages screen Saved Messages screen saved message After the message is saved you can delete the message fr...

Page 93: ...n appears 2 While you are composing an email or PIN message click the trackwheel to view the menu and click Save Draft The Messages screen appears Warning If you delete a message from the Messages screen and from the Saved Messages screen the message no longer appears anywhere on your handheld Integration with enterprise email account If you have integrated your desktop software with an enterprise...

Page 94: ...te the message Editing messages After you send an email or PIN message you can edit its text and add or change a recipient and then send it again To edit an email or PIN message 1 On the Home screen click the Messages icon The Messages screen appears 2 Select a sent email or PIN message that you want to edit and click the trackwheel to view the menu Click Open 3 In the open message click the track...

Page 95: ... change the recipient and click the trackwheel to view the menu For this example select a sent email message and click Open 3 In the open message click the trackwheel to view the menu and then click Edit The text of the message appears 4 In the To field select the recipient of the message Click the trackwheel to view the menu and click Change Address The Select Address screen appears 5 Select the ...

Page 96: ...iew the menu and click Resend Sent message menu Resend item Note You can also change the address of a message when you compose it In the message scroll to the To field to select the recipient of the message Click the trackwheel to view the menu and click Change Address Select the new recipient and click the trackwheel to view the menu Click the send method email or PIN If you want to change the re...

Page 97: ...o mark a message as opened 1 On the Home screen click the Messages icon The Messages screen appears 2 Select an unopened message and click the trackwheel to view the menu Click Mark Opened Messages screen menu Mark Opened item Note You cannot mark placed or received phone calls on the Messages screen as opened You can mark missed phone calls as opened Integration with enterprise email account If y...

Page 98: ...s is helpful if you have opened an important message and you want to remind yourself to reread and respond to the message at a later time To mark a message as unopened 1 On the Home screen click the Messages icon The Messages screen appears Note You cannot mark placed or received phone calls on the Messages screen as unopened You can mark missed phone calls as unopened Integration with enterprise ...

Page 99: ...n the Messages and Saved Messages screens You do not need to complete all the fields on the Search Messages screen The more fields that you complete the narrower the search is Integration with enterprise email account You can only search for the email messages that you have saved in folders if you have integrated your desktop software with an enterprise email account You must reconcile your email ...

Page 100: ...rch screen specifying keywords Tip In the Search Messages application you can retrieve a name that is stored in your Address Book instead of typing it With your cursor in the Name field click the trackwheel to view the menu and then click Select Name On the Select Address screen select the name for which you want to search Click the trackwheel to view the menu and click Continue You return to the ...

Page 101: ...me search without saving any of the terms that you have specified click Search To save the terms of your search click Save The Save Search screen appears In the Title field type a name for this set of search terms In the Shortcut Key field type a shortcut key for this search Click the trackwheel to view the menu and then click Save Save Search screen menu Save item Tip In the Show field select Sen...

Page 102: ... You can view the terms of the search Click the trackwheel to view the menu and click Select Search The terms of your search are displayed on the Search screen Note After you save a search and specify a shortcut key you can press the Alt key and the shortcut key to perform the search on the Messages or the Saved Messages screens To clear a field click the trackwheel to view the menu and then click...

Page 103: ...n menu Edit Search item 4 The Save Search screen appears Change any of the information in the fields 5 After you make your changes click the trackwheel to view the menu and then click Save The results of your search are displayed on the Search Results screen To edit a search once 1 On the Home screen click the Search Messages icon The Search screen appears 2 Click the trackwheel to view the menu a...

Page 104: ...nt to save the changes click Search If you want to save your changes click Save Search The Save Search screen appears Click the trackwheel to view the menu and click Save To delete a search 1 On the Home screen click the Search Messages icon The Search screen appears 2 Click the trackwheel to view the menu and click Recall Your saved searches are listed 3 Select the search that you want to delete ...

Page 105: ...or all the messages that relate to the sender or recipient of the message This feature is helpful if you want to search for all messages that were either sent to or received from a particular person 1 On the Home screen click the Messages icon The Messages screen appears 2 Select a message from a sender or recipient for whom you want to search For this example to search for all messages that relat...

Page 106: ...a message You can then file delete save the messages or mark them as unopened 1 On the Home screen click the Messages icon The Messages screen appears 2 Select an email or PIN message that has a subject for which you want to search Click the trackwheel to view the menu and then click Search Subject Note To search for all messages that relate to a particular recipient select a sent message and clic...

Page 107: ...phone calls on your Messages screen is similar to managing email PIN and SMS messages To place phone calls from the Messages application You can place a phone call from the Messages application 1 On the Home screen click the Messages icon The Messages screen appears 2 Click the trackwheel to view the menu and click Place Call The Select Address screen appears 3 Select the contact that you want to ...

Page 108: ...ll log is closed and you return to the Messages screen Deleting messages and phone call logs Although your handheld has ample memory space for storing email PIN and SMS messages and phone call logs you should delete unnecessary items to manage your list more efficiently If your handheld s memory is full and you Note If you have saved more than one phone number for a contact you are prompted to sel...

Page 109: ...pts you to confirm before the item is deleted This dialog box appears only if Confirm Delete is enabled on the Message List Options screen Click Delete Integration with enterprise email account If you have integrated your desktop software with an enterprise email account and you enabled wireless email reconciliation any messages you delete on your handheld are also deleted on your desktop Refer to...

Page 110: ... are deleted Click Delete You return to the Messages screen and the items are no longer listed Note You can delete an open message You can also delete messages from the Search Messages and Saved Messages screens If you request more of an email message you should not delete the message until you have received the rest of it Refer to Receiving long email messages on page 66 for more information on r...

Page 111: ...ote If you have enabled wireless email reconciliation and set the Delete On field to Mailbox Handheld messages that are deleted on your handheld are also deleted on your desktop and likewise messages that are deleted on your desktop are also deleted on your handheld To use wireless email reconciliation your handheld must meet one of the following conditions If your handheld is integrated with an e...

Page 112: ...email messages that you delete on your handheld are also deleted from the corresponding desktop folder if on the Message List Options screen the Delete On field is set to Mailbox Handheld If you have enabled wireless email reconciliation and you delete messages on your handheld the messages are also deleted on your desktop automatically if on the Message List Options screen the Delete On field is ...

Page 113: ...o view all SMS messages in the Messages or Saved Messages applications Press the Alt key and a shortcut key that you specified in the Messages or Saved Messages applications to perform a search that you defined Press the Alt key and U to switch between marking a message or a missed phone call as opened or unopened Press M to open the Messages screen from the Home screen or in the Search Results or...

Page 114: ...Managing messages and phone call logs 114 BlackBerry Wireless Handheld ...

Page 115: ...ook icons Setting Address Book options Adding addresses Adding pauses and waits to phone numbers Changing user defined field names Adding group addresses Using Remote Address Lookup Managing Address Book entries Using the SIM phone book application Tips for using the Address Book application ...

Page 116: ...et to Yes Allow Duplicate Names Select whether you want the same name to appear more than once in the Address Book By default this option is set to Yes To set Address Book options 1 On the Home screen click the Address Book icon The Find screen appears 2 Click the trackwheel to view the menu and click Options The Address Book Options screen appears 3 In the field that you want to set press the Spa...

Page 117: ...d addresses manually 1 On the Home screen click the Address Book icon The Find screen appears 2 Click the trackwheel to view the menu and click New Address The New Address screen appears 3 Type your contact s information and press the Enter key at the end of each field Note You can also open and edit your Address Book options on the To screen when you select the recipients for your messages or pho...

Page 118: ...ge or phone call log from a contact who is not currently in your Address Book and scroll to the top of it For this example open a received email message In the From field of the email message click the trackwheel to view the menu 3 Click Add to Address Book The New Address screen appears with the new contact s information displayed Tip You can save up to three email addresses for the same contact ...

Page 119: ...ved message that contains a link Email addresses PINs or phone numbers for other recipients of the message might appear as links in the message For this example select an email address link for the contact that you want to add to your Address Book 3 Click the trackwheel to view the menu and then click Add to Address Book 4 The contact s email address is displayed Add a name for this contact and ty...

Page 120: ...o view the menu and then click View Address Book 4 Select the contact whose Address Book entry you want to update and click the trackwheel to view the menu Click Edit 5 Select the phone number field in which you want to insert the number Click the trackwheel to view the menu and click Paste The number is inserted in the field 6 Click the trackwheel to view the menu and then click Save 7 Press the ...

Page 121: ... field accepts numbers parentheses and the x and characters which can be typed without pressing the Alt key Pager Type your contact s pager number This field accepts numbers parentheses and the x and characters which can be typed without pressing the Alt key Tip Type your contact s full name in the First field and press the Enter key The first name appears in the First field and the last name appe...

Page 122: ...mbers You must press the Alt key to type numbers in this field Country Type your contact s country This field accepts letters numbers and symbols User 1 User 2 User 3 User 4 Customize these fields to type special information for each contact Refer to Changing user defined field names on page 123 for more information on customizing these fields Notes Type any additional information that you want to...

Page 123: ...ser defined field names You can change the field name for the User 1 User 2 User 3 and User 4 fields in the Address Book To change user defined field names 1 On the Home screen click the Address Book icon The Find screen appears 2 Click the trackwheel to view the menu and click New Address The New Address screen appears 3 Select a user defined field User 1 User 2 User 3 or User 4 and click the tra...

Page 124: ...o all members of the group To add group addresses 1 On the Home screen click the Address Book icon The Find screen appears 2 Click the trackwheel to view the menu and then click New Group A dialog box appears that prompts you to type a name for the group 3 Type a name for your group and then click the trackwheel The New Group screen appears 4 Click the trackwheel to view the menu Click Add Member ...

Page 125: ...st the status of your search and the search criteria are displayed 3 After the search is complete select the Search Result field and click the trackweel to view the menu Click View Lookup The results of your search are displayed 4 Select a contact and click the trackwheel to view the menu Click Add Note If an email address is not included in a contact s address information you cannot add that cont...

Page 126: ...on ignores all of the duplicate contacts listed and does not add them to your Address Book Replace This action replaces the contact information that is stored in your handheld with the information for the selected contact in the lookup results Replace All This action replaces the contact information that is stored in your handheld with the information in the lookup results for all of the duplicate...

Page 127: ...e contact information that you have typed and any notes that you have included To view group Address Book entries 1 On the Home screen click the Address Book icon The Find screen appears 2 Select the name of the group that you want to view Click the trackwheel to view the menu Click View Group The members of your group are listed 3 To view the contact information for one of the group members selec...

Page 128: ...rackwheel to move from field to field Hold the Alt key and roll the trackwheel to scroll horizontally 4 Edit the fields and click the trackwheel to view the menu Click Save To edit group Address Book entries 1 On the Home screen click the Address Book icon The Find screen appears 2 Select the name of the group that you want to edit Click the trackwheel to view the menu Click Edit Group The Edit Gr...

Page 129: ...ect the contact that you want to delete Click the trackwheel to view the menu and click Delete 3 A dialog box appears that prompts you to confirm before the address is deleted This dialog box appears only if Confirm Delete is enabled on the Address Book Options screen Click Delete You return to the Find screen and the entry is no longer listed To delete group Address Book entries 1 On the Home scr...

Page 130: ...d If your SIM card is full or if your SIM card has not been provisioned to allow SIM phone books you cannot add a phone book entry Note Depending on your service provider s plan some applications might not be available on your handheld If you do not have the Phone application on your handheld the SIM phone book application is not available Contact your service provider or network operator for more...

Page 131: ...eel to view the menu and click SIM Phone Book The Find screen displays the message Loading SIM Phone Book 3 Select the phone book entry that you want to edit Click the trackwheel to view the menu and click Edit The ADN Phonebook Entry screen appears 4 Edit the fields on this screen When you finish click the trackwheel to view the menu and click Save You return to the Find screen To add SIM phone b...

Page 132: ...the message Loading SIM Phone Book 3 Select the entry that you want to delete Click the trackwheel to view the menu and click Delete 4 A dialog box appears that prompts you to confirm before the address is deleted This dialog box appears only if Confirm Delete is enabled on the Address Book Options screen Click Delete You return to the Find screen and the entry no longer appears Tips for using the...

Page 133: ...phone calls Using shortcuts when you place calls Setting the volume Putting phone calls on hold Muting phone calls Placing one time phone calls Placing phone calls using links Managing phone calls on the Phone screen Customizing Phone options Calling voice mail Using phone call notes Using pauses and waits Placing conference calls Viewing phone status ...

Page 134: ... screen and whenever you click Volume on the menu in one of the applications on your handheld phone call is muted this icon appears on the Active Call screen phone call is in progress this icon appears in the handheld status section of the screen while you are connected to a phone call and records the length of the call call forwarding of all phone calls is enabled this icon appears in the handhel...

Page 135: ...at you have typed 3 Select the name of your contact and click the trackwheel to view the menu Missed Call with the text Missed Call this icon indicates an opened missed call this icon appears on the Messages screen Voicemail if you have voice mail enabled this icon with the text Voicemail appears beside the unopened message when a new voice mail message is waiting this icon appears on the Messages...

Page 136: ...ontact you are prompted to select the phone number that you want to call If you entered x or ext in the Work Home or Mobile fields to specify a phone number extension you are prompted to dial the extension In the Dial Extension dialog box click Dial Refer to Adding addresses on page 117 for more information on adding contacts to your Address Book Note While you are connected to a call you can stil...

Page 137: ...onfigured your notification profiles Refer to Customizing notification profiles on page 238 for more information on setting your notification profiles The handheld backlighting turns on automatically when you receive a phone call Note If you attempt to place a call when the handheld radio is off you are prompted to turn on the radio before you continue You can also place a phone call from the Mess...

Page 138: ...incoming call click Answer Drop Current The first phone call is disconnected and you are connected to the incoming call If you are already connected to a phone call but have not finished your conversation and want to answer the incoming call click Answer Hold Current The current phone call is put on hold and you are connected to the incoming call While you are connected to the two calls click the ...

Page 139: ...Hold Current and Answer Drop All items to appear when you receive an incoming call Also in the Phone options on the Call Waiting screen Call Waiting must be enabled for these items to appear If you are already connected to a call when you receive a new phone call you can set up conference calling Refer to Placing conference calls on page 159 for more information You can also press the button on th...

Page 140: ...s on the Phone screen quickly press the Space key The Enter Phone Number dialog box appears Type the phone number and click Call Tip On the Active Call screen press the Escape button to end the phone call The handheld beeps to indicate that the call has ended You can also hold the button on the headset to end the call Note If your handheld battery becomes too low a Low Battery message appears to t...

Page 141: ...while you are on a call To type one letter press the Right Shift key and type the letter To type multiple letters press the Alt key and the Right Shift key Your handheld enters character mode and you can type multiple letters To turn off character mode press the Right Shift key To dial corporate extensions If you regularly call contacts at the same company with different extensions you can configu...

Page 142: ...e screen appears 2 While you are connected to a phone call click the trackwheel to view the menu and then click Hold The call is put on hold The left side of the screen displays On Hold Phone screen menu Hold item 3 To reconnect to the call click the trackwheel to view the menu Click Resume You are reconnected to the call Note If you are working in one of the handheld s other applications while yo...

Page 143: ... to participate in the call again click the trackwheel to view the menu and then click Turn Mute Off When you turn off the mute feature the handheld plays a tone to indicate that the call is no longer muted You are reconnected to the call Placing one time phone calls You can place a phone call without adding the recipient to your handheld Address Book To place one time phone calls 1 On the Home sc...

Page 144: ... a link Click the trackwheel to view the menu and then click Open 3 Select the phone number link to which you want to place a phone call Click the trackwheel to view the menu and then click Phone Tip On the Phone screen you can also press the Space key to open the Enter Phone Number dialog box If you have used One Time Dial or the quick dialling feature before the last number that you dialed appea...

Page 145: ...n You can delete items from the list on the Phone screen 1 On the Home screen click the Phone icon The Phone screen appears 2 Select the name of the contact or phone number that you want to remove from the list 3 Click the trackwheel to view the menu and then click Delete A dialog box appears that prompts you to confirm before the item is deleted This dialog box appears only if in the Phone applic...

Page 146: ...ard incoming phone calls to another phone number Call Waiting Set whether you want to be notified of incoming phone calls when you are connected to a phone call General Options Set the general phone options for your handheld including identity restriction confirm deletion automatic answer and hangup options You can also set how you want to sort your list of contacts on the Phone screen Smart Diali...

Page 147: ...ypes of calls Incoming Calls Completed Outgoing Calls Completed Attempted Calls and Missed Calls are logged Press the Space key to clear or select the check boxes 6 Click the trackwheel to view the menu and then click Save You return to the Phone Options screen Your phone calls are logged as you have specified Setting call barring If your SIM card has been provisioned for call barring you can prev...

Page 148: ...ptions screen Calls are barred as you have specified To change your call barring password 1 On the Home screen click the Phone icon The Phone screen appears 2 Click the trackwheel to view the menu and then click Options The Phone Options screen appears 3 Click Call Barring If your SIM card is provisioned for call barring the Call Barring screen appears 4 Click the trackwheel to view the menu and t...

Page 149: ...Unanswered Calls profile you can specify the phone numbers to which calls should be forwarded if your handheld s Phone is busy if there is no reply or if your handheld is not reachable After you customize the profiles you can enable and disable them You can only enable one profile at a time To customize call forwarding profiles 1 On the Home screen click the Phone icon The Phone screen appears 2 C...

Page 150: ... call forwarding either All Calls or Unanswered Calls Click the trackwheel to view the menu and then click Enable 5 Click the trackwheel to view the menu and then click Close You return to the Phone Options screen Phone calls that your handheld receives are redirected based on the call forwarding profile that you selected To disable a call forwarding profile 1 On the Home screen click the Phone ic...

Page 151: ...ing calls when you are connected to a call select Disabled 5 Click the trackwheel to view the menu and then click Save If call waiting is enabled and you receive an incoming call while you are connected to another caller you hear a tone and a dialog box prompts you to answer the call If call waiting is disabled and you receive an incoming call while you are connected to another caller the new call...

Page 152: ... to be able to dial phone numbers quickly from the Home screen When this field is set to Yes you can not use shortcut keys to open applications on the Home screen To set general phone options 1 On the Home screen click the Phone icon The Phone screen appears 2 Click the trackwheel to view the menu and then click Options The Phone Options screen appears 3 Click General Options The General Options s...

Page 153: ...enu and then click Options The Phone Options screen appears 3 Click Smart Dialing The Smart Dialing screen appears 4 In the Corporate Phone field type the company s main phone number 5 In the Pause Before Extension field press the Space key until the set the amount of time that the handheld should wait before dialing the extension appears The default is 2 seconds Press the Space key until the pref...

Page 154: ...Click Call Voice Mail Your handheld dials your voice mail access number Follow the prompts to listen to your messages Tip In your Address Book application when you add or edit contacts at the same corporate number you only need to include x and the extension number Note If your SIM card is provisioned for voice mail and a new voice mail message is received the Call Voice Mail menu item appears on ...

Page 155: ...g phone call notes After your phone call ends you can make notes to record the details of your conversation The call notes are saved as part of the call log along with the call date time length and any conference call members Only one set of call notes is associated with each call You can add edit and delete your call notes or forward them to an email address To add call notes 1 On the Home screen...

Page 156: ...Call Log screen To edit call notes 1 On the Home screen click the Messages icon The Messages screen appears 2 Select the phone call log that contains the notes that you want to edit Click the trackwheel to view the menu and then click Open The View Call Log screen displays the details of the phone call and any associated call notes 3 Click the trackwheel to view the menu and then click Edit Notes ...

Page 157: ...es that you want to forward Click the trackwheel to view the menu and then click Open The View Call Log screen displays the details of the call and any associated call notes 3 Click the trackwheel to view the menu and then click Forward The Select Address screen appears 4 Select the contact to whom you want to forward the call notes and click the trackwheel to view the menu Click Email Note To cle...

Page 158: ...calls using pauses or waits 1 On the Home screen click the Phone icon The Phone screen appears 2 Begin typing the name of a contact from your Address Book The Find screen displays all the contacts whose names contain the letters that you typed For this example select a contact whose Address Book entry contains a phone number with a pause or a wait 3 Click the trackwheel to view the menu Click Call...

Page 159: ...d click the trackwheel to view the menu Click Call 6 After you connect to the second call click the trackwheel to view the menu Click Join The Active Call screen shows that you are currently on a conference call with the two recipients 7 To add another recipient to your call click the trackwheel to view the menu Click Hold Repeat steps 4 to 6 to add additional contacts to your conference call 8 Wh...

Page 160: ...o a conference call click the trackwheel to view the menu Click Drop Call The Select Call dialog box appears 3 Select the recipient that you want to drop from the conference call The selected recipient is disconnected and you remain connected to all other recipients Viewing phone status The Phone Info screen shows the duration of your calls To view phone status 1 On the Home screen click the Phone...

Page 161: ...enu and then click Status The Phone Info screen displays the phone number for your handheld and the Last Call and Total Calls timers 3 Select the timer that you want to reset and click the trackwheel to view the menu Click Clear Timer The timer is reset to 0 00 Phone Info screen menu Clear Timer item 4 Click the trackwheel to view the menu and then click Save The timer is reset and you return to t...

Page 162: ...ency call 3 Click Yes 4 Type a recognized emergency phone number and click the trackwheel Your handheld dials the emergency phone number Tips for using the Phone application Warning This feature is reserved for emergency calls ONLY If you are placing a call when your handheld is locked only recognized emergency numbers such as 911 or 112 are accepted Note If your handheld radio is turned off when ...

Page 163: ...ne call press the Space key to open the Enter Phone Number dialog box and type a phone number Click Call On the Phone screen type a letter to open the Call screen All contacts whose names contain that letter are displayed When you are not connected to a phone call click the Phone button to open the Phone application ...

Page 164: ...Phone 164 BlackBerry Wireless Handheld ...

Page 165: ...e you begin Navigating web pages Setting Browser configuration options Setting general Browser options Using the Find feature Downloading images Viewing web addresses Using bookmarks Using bookmark subfolders Saving web pages to your Messages screen Closing the Browser Tips for using the Browser ...

Page 166: ...ilable on your handheld Icon Description saved web page is waiting this icon appears in the handheld status section of the screen unopened saved web page this icon appears on the Messages screen opened saved web page this icon appears on the Messages screen Note Depending on your network operator service provider or system administrator s plan the Browser might not be available on your handheld Co...

Page 167: ...b page addresses and bookmarks To open web pages using links 1 On the Home screen click the Browser icon The startup screen appears 2 Select a link and click the trackwheel to view the menu Click Get Link Icon Description Wireless Application Protocol WAP Browser Use this browser to open and browse web pages using your network operator or service provider s gateway BlackBerry Browser Use this brow...

Page 168: ...To stop loading the web page click the trackwheel to view the menu and click Stop To open web pages using web page addresses 1 On the Home screen click the Browser icon The startup screen appears 2 Click the trackwheel to view the menu and then click Go To The Go To dialog box appears Note Depending on your Browser configuration the Browser Bookmarks screen might appear when you start the Browser ...

Page 169: ...hat you want to view Click the trackwheel to view the menu and click Get Link The requested web page appears Note Depending on the Browser configuration that isset by your network operator service provider or system administrator you might not be able to use the Go To dialog box Contact your service provider network operator or system administrator for more information Note Depending on your Brows...

Page 170: ... viewed previously click the trackwheel to view the menu Click Previous 3 To return to the web page click Next To view your Browser history 1 On the Home screen click the Browser icon The startup screen appears 2 To view the list of web pages that you viewed most recently click the trackwheel to view the menu and click History The History screen appears Note Depending on the web pages that you vie...

Page 171: ...ick Options The Browser Options screen appears 3 Click Browser Configuration The Browser Configuration screen appears 4 In the Home page address field type the web address for your home page This field cannot be empty 5 In the On startup load field press the Space key until the page that you want to view each time you open the Browser appears 6 Click the trackwheel to view the menu and click Save ...

Page 172: ...ect whether you want the Browser to display image placeholders when images are not downloaded Confirm Delete Bookmarks Select whether you want to confirm before bookmarks are deleted This check box appears only if you are able to use bookmarks Warning You should not change the additional fields and check boxes on the Browser Configuration screen Contact your service provider network operator or sy...

Page 173: ... your handheld automatically In addition you can clear the content page raw data cookie and channel caches to free memory space on your handheld To customize general Browser options 1 On the Home screen click the Browser icon The startup screen appears 2 Click the trackwheel to view the menu and then click Options The Browser Options screen appears 3 Click General Properties The General Properties...

Page 174: ...een click the Browser icon The startup screen appears 2 Go to the web page on which you want to find a specific word or number 3 Scroll to the top of the web page Click the trackwheel to view the menu and then click Find The Search for dialog box appears 4 Type a word or number that you want to locate on the web page and click the trackwheel The cursor moves to the first occurrence of the word or ...

Page 175: ...e downloaded is specified in the Browser options on the General Properties screen in the Images Per Request field All Images Select this option if you want to download all of the images on the web page Viewing web addresses You can view addresses for web pages and links You can view web page addresses at any time but you can only view web link addresses after you select a link To view web page add...

Page 176: ...ck Copy Address When you copy a web address it is saved until the next time that you copy an address In the Go To dialog box click Paste Address The most recently copied web page address appears in the Go To field Click OK The requested web page appears You can also paste web addresses into messages memos appointments and the other handheld applications Note If Link Address does not appear on the ...

Page 177: ...ks folder You return to the web page that you were viewing To edit bookmarks 1 On the Home screen click the Browser icon The startup screen appears 2 Click the trackwheel to view the menu and then click Bookmarks Your list of saved bookmarks appears Note By default the Create in field is set to the Browser folder for the browser you are currently using and all bookmarks are saved in that folder Re...

Page 178: ...Browser icon The startup screen appears 2 Click the trackwheel to view the menu and then click Bookmarks Your list of saved bookmarks appears 3 Select the bookmark you want to copy and click the trackweel to view the menu Click Copy Bookmark The Select Destination Folder window opens 4 Select a folder or subfolder where you want to place a copy of the bookmark and click the trackwheel to view the ...

Page 179: ...k Click the trackwheel to view the menu and then click Paste The address of the bookmark is displayed To delete bookmarks You can delete bookmarks to manage your bookmark list more efficiently 1 On the Home screen click the Browser icon The startup screen appears 2 Click the trackwheel to view the menu and then click Bookmarks Your list of saved bookmarks appears 3 Select the saved bookmark that y...

Page 180: ...g box 5 Click OK The subfolder appears on the Browser Bookmarks screen Note If you save your bookmarks in subfolders or specify a different default folder your saved bookmarks do not appear on the Browser Bookmarks screen To view your folders and subfolders click the trackwheel to view the menu and click View Bookmark Subfolders Expand and collapse your subfolders until you find the one that you w...

Page 181: ... and click the trackwheel to view the menu Click Add Bookmark The Add Bookmark dialog box appears 3 In the Title field the title of your bookmark appears If you want to change the title press the Backspace key to delete it and type a new one 4 By default bookmarks are added to the Browser Bookmarks folder To specify a subfolder click Change Folder The Bookmarks screen appears 5 Expand and collapse...

Page 182: ...e that you want to view takes too long to load in the Browser you can save the request on your Messages screen and view the request after the web page has loaded successfully A W icon appears in the handheld status section of the screen to indicate that the requested web page has loaded successfully 1 On the Home screen click the Browser icon The startup screen appears 2 Open the web page that you...

Page 183: ...hile you are browsing web pages you can switch to a different application without closing the current web page or disconnecting the Browser from the wireless network Click the trackwheel to view the menu and then click Hide When you open the Browser again you return to the last web page that you were viewing If you want to stop using the Browser click the trackwheel to view the menu and click Clos...

Page 184: ...dress dialog box Press L to open the Link Address dialog box Press S to save a web page address on your Messages screen Press the Space key to scroll through a web page Press G to open the Go To dialog box In the Go To dialog box press the Space key to insert a period and press a Shift key and the Space key to insert a slash mark Press K to open the Browser Bookmarks screen Press A to open the Add...

Page 185: ...formation on the following topics Before you begin Attachment Service views Opening attachments Setting Attachment Service options Navigating attachments Using the Find feature Deleting attachments Tips for using the Attachment Service application ...

Page 186: ...der at the top of the screen The Attachment Service can open attachments in Document view with the following file name extensions doc ppt pdf wpd and txt Attachment Service Document view Spreadsheet view This view displays attachments in a spreadsheet format The coordinates and the content of a selected cell appear at the top of the screen The Attachment Service can open attachments in Spreadsheet...

Page 187: ... contents 1 On the Home screen click the Messages icon The Messages screen appears 2 Open the message that contains the attachment that you want to open 3 Select the attachment and click the trackwheel to view the menu 4 Click Open Attachment The Attachment screen appears listing the names of the attached files Note If the content of a cell is too long to be displayed in the information label at t...

Page 188: ...he Attachment screen Attachment screen table of contents entries 8 Select a table of contents entry and click the trackwheel to view the menu 9 Click Retrieve A request for the entry is sent and a pending icon appears beside the selected entry When the selected table of contents entry is received the content for the entry appears Note The message that contains the attachment is marked as unread on...

Page 189: ... sent to the server A pending icon appears beside the Full Content heading of the selected attachment Attachment screen Full Content pending If you remain in the Attachment screen and your request for the full content of the attachment is successful the content of the attachment is automatically displayed when it arrives Note If you open a pdf attachment that is password protected you must type th...

Page 190: ...rive at your handheld To view these attachments click the trackwheel to view the menu and click View Attachment status icons These icons appear on the Attachment screen to indicate the status of pending sent and received attachments Setting Attachment Service options In document or spreadsheet view you can customize the following Attachment Service options Sheet Outline Cells Select whether you wa...

Page 191: ...ers for example 1 2 3 By default this option is set to Yes Case Sensitive Search Select whether you want the Find feature to be case sensitive when it searches attachments By default this option is set to No Font Size Set the size of the font that should appear on the screen Choose from 8 10 12 or 15 By default this option is set to 10 To set Attachment Service options 1 On the Home screen click t...

Page 192: ...o navigate to a specific cell 1 On the Home screen click the Messages icon The Messages screen appears 2 Open a message that contains an attachment that has the extension xls and click the trackwheel to view the menu Click Open Attachment The Attachment screen appears 3 Select either Full Content or Table of Contents for an attachment that has already been retrieved and click the trackwheel to vie...

Page 193: ...achment The Attachment screen appears 3 Select Full Content or Table of Contents for an attachment that has already been retrieved and click the trackwheel to view the menu Click View The attachment appears 4 In the open attachment click the trackwheel to view the menu Select one of the following options Click Next Sheet or Prev Sheet to open the next or previous sheet in the attachment Click Sele...

Page 194: ...mark If the link is to a table when you click the trackwheel the table opens in Spreadsheet view To return to Document view click the trackwheel to view the menu and then click Close You return to the open attachment in Document view If the link is to another page click the trackwheel to view the menu and then click Jump The appropriate section of the attachment appears To read long attachments 1 ...

Page 195: ...will appear at the end of the delivered portion of the attachment Click the trackwheel to view the menu and click More The remaining portion of your attachment will be delivered Using the Find feature You can locate specific words and numbers in an attachment using the Find feature To use the Find feature 1 On the Home screen click the Messages icon The Messages screen appears 2 Open a message tha...

Page 196: ...inally specified Deleting attachments If you delete a message that contains an attachment both the message and the attachment are deleted from your handheld To delete attachments 1 On the Home screen click the Messages icon The Messages screen appears 2 Select a message that contains an attachment and click the trackwheel to view the menu 3 Click Delete The message and the attachment are deleted T...

Page 197: ...okmark Press N to go to the next page in the attachment Press P to go to the previous page in the attachment Spreadsheet view Roll the trackwheel to scroll vertically Press ALT and roll the trackwheel to scroll horizontally Press V to select a worksheet to view Press T to go to the top left of the worksheet Press B to go to the bottom right of the worksheet Press F to open the Find dialog box Pres...

Page 198: ...Attachments 198 BlackBerry Wireless Handheld ...

Page 199: ...Chapter 9 Tasks This section provides information on the following topics Tasks icons Setting task options Adding tasks Managing tasks Tips for using the Tasks application ...

Page 200: ...ult this option is set to Subject Confirm Delete Select whether you want to confirm the deletion of Task entries By default this option is set to Yes To set task options 1 On the Home screen click the Tasks icon The Find screen appears 2 Click the trackwheel to view the menu and click Options The Tasks Options screen appears 3 In the field that you want to set press the Space key until the preferr...

Page 201: ...w tasks to your handheld to keep a record of the things that you need to do To add tasks 1 On the Home screen click the Tasks icon The Find screen appears 2 Click the trackwheel to view the menu and click New The New screen appears 3 In the Task field complete the information for the task Press the Enter key 4 In the Status Priority and Due fields press the Space key until the preferred option app...

Page 202: ...task Status Set the status of the task Choose from Not Started In Progress Completed Waiting or Deferred By default this option is set to Not Started Priority Set the priority of the task Your options are Normal High and Low By default this option is set to Normal Note To clear a field click the trackwheel to view the menu and click Clear Field Note If you set the Priority field to High on the Fin...

Page 203: ... or edit and then click the trackwheel to view the menu 3 Click Open The Edit Task screen displays the task details Edit the information in the fields 4 After you view or edit the task click the trackwheel to view the menu and click Save You return to the Find screen To change a task s status 1 On the Home screen click the Tasks icon The Find screen appears 2 Select the task for which you want to ...

Page 204: ...Find screen and the task is no longer listed Tips for using the Tasks application Note Using the menu you can only change the status of a completed task to In Progress You can mark a task as Completed if it is marked as Deferred Waiting Not Started or In Progress To change a task to a status other than Completed or In Progress you must edit the task Refer to To view and edit tasks above for more i...

Page 205: ...g topics Calendar icons Before you begin Setting Calendar options Changing views Navigating in the Calendar application Enabling wireless calendar synchronization Adding appointments Managing appointments Managing meeting requests Tips for using the Calendar application ...

Page 206: ...itiated with a meeting request appointment has a reminder set appointment has text typed in the Notes field appointment recurs recurring appointment has an exception appointment is an all day event appointment spans multiple days this icon appears in Agenda view for Microsoft Outlook users only Integration with enterprise email account If you integrated your desktop software with an enterprise ema...

Page 207: ...which your day normally begins By default this option is set to 9 00 AM End of Day Select the time at which your day normally ends By default this option is set to 5 00 PM First Day Of The Week Select the day on which your week starts To set Calendar options 1 On the Home screen click the Calendar icon The Calendar screen appears 2 Click the trackwheel to view the menu and then click Options The C...

Page 208: ... top of the screen The current hour is outlined The subject for any appointments appears beside the start hour and a sidebar spans the length of the appointment The location of the appointment enclosed in parentheses appears beside the subject Calendar Day view Agenda view This view displays only the days on which you have appointments The appointments appear in chronological order with the earlie...

Page 209: ... in bold The column contains dotted lines to indicate that all the hours in the day are scheduled for the appointment When your cursor rests on an appointment the subject location and time are displayed at the bottom of the screen Hold the Alt key and roll the trackwheel to scroll horizontally through the appointments Two arrows at the top of the screen indicate that you can scroll to view more ap...

Page 210: ...t the top of the screen indicate that you can scroll to view more appointments Days with appointments have a black bar to the left of the day The size of the bar depends on the length of the appointment For example a 1 hour appointment has a short bar while a 4 hour appointment has a long bar The position of the bar depends on the start time of the appointment For example the bar for morning appoi...

Page 211: ...Week The next or previous week appears To scroll vertically between appointments roll the trackwheel to scroll horizontally between days hold the Alt key and roll the trackwheel To navigate in Agenda view 1 On the Home screen click the Calendar icon The Calendar screen appears Verify that you are in Agenda view 2 To view the next or previous day on which you have an appointment click the trackwhee...

Page 212: ...h you want to view appointments 4 After you select the date click the trackwheel Tip To return to the current date click the trackwheel to view the menu and then click Today If appointments are scheduled the current date is displayed If no appointments are scheduled for the current date the next date with appointments is displayed To go to the previous day hold the Alt key and roll the trackwheel ...

Page 213: ... Lotus Notes 4 6 or Lotus Notes 5 0 translator refer to the Intellisync Online Help for more information on synchronizing You should also back up your handheld Calendar Refer to the Backup and Restore Online Help for more information 1 In the BlackBerry Desktop Manager double click the Intellisync icon The Intellisync window appears 2 Click Configure PIM The Handheld Configuration window appears 3...

Page 214: ...dded in your desktop Calendar and you have wireless calendar synchronization enabled you do not receive notification of the change on your handheld Check your handheld Calendar regularly to see any updates Note In the Choose Translator window Synchronize is selected as the default operation This operation keeps your handheld and desktop Calendars synchronized over the wireless network If you chang...

Page 215: ...ically updated Warning If you turn off your handheld using the Power button or the Turn Power Off icon on the Home screen Calendar reminders do not turn on the handheld and you are not notified Set the Auto On Off feature if you want Calendar reminders to turn on the handheld Refer to Auto On Off on page 250 for more information Integration with enterprise email account If you integrated your desk...

Page 216: ...ment screen setting a recurring appointment 8 In the End field set the specific date on which the recurring appointment should end Note If you want your appointment to recur regularly follow steps 6 through 8 If you do not want your appointment to recur regularly proceed to step 9 Note If you set your appointment to recur weekly you can specify the day of the week on which it should recur If you s...

Page 217: ...ment fields The New Appointment screen contains the following fields Subject Type the subject for the appointment Location Type the location of the appointment All Day Event Press the Space key to select whether the appointment occupies a full day Start Select the start date and time for the appointment End Select the end date and time of the appointment By default this option is set to today s da...

Page 218: ...1 End Set the specific date on which the recurring appointment should end This field only appears if you have set the Recurrence field to an option other than None Days Select the day s on which you want the appointment to recur This field only appears if you have set the Recurrence field to an option other than None Relative Date Press the Space key to indicate that the appointment recurs on the ...

Page 219: ...ew Appts The appointments for the selected day appear in Day view 3 Select the appointment that you want to view or edit and click the trackwheel to view menu Click Open Note If you select a recurring appointment you are prompted to indicate whether you want to view and edit all occurrences of the appointment click Open the series or only the selected appointment click Open this occurrence The App...

Page 220: ... a recurring appointment you are prompted to indicate whether you want to view and edit all occurrences of the appointment click Open the series or only the selected appointment click Open this occurrence The Appointment Details window appears Lotus Domino If you use Lotus Notes as your desktop email program you cannot edit the Start End Duration or Time Zone fields for a saved recurring appointme...

Page 221: ...The Calendar screen appears Verify that you are in Agenda view 2 Select a date field Click the trackweel to view the menu and click Delete Prior 3 A dialog box appears that prompts you to confirm before all items prior to and including that date are deleted Click Delete You return to the Calendar screen and the appointments are no longer listed To delete appointments in Month view 1 On the Home sc...

Page 222: ... menu and click New The New Appointment screen appears 3 Roll the trackwheel to scroll from field to field and add information for the meeting Refer to Appointment fields on page 217 for more information on these fields 4 After you add all the information for the meeting click the trackwheel to view the menu and click Invite Attendee The Select Address screen displays your contacts Integration wit...

Page 223: ...een as a message 1 On the Home screen click the Messages icon The Messages screen appears 2 Open the meeting request message The details of the meeting are shown 3 Click the trackwheel to view the menu If you want to send a response without comments click Accept or Decline If you want to send a response with comments click Accept with comments or Decline with comments The Comments screen appears T...

Page 224: ...ng details list who has accepted and who has declined To edit meeting requests You can only edit the attendee list for a meeting if you are the organizer 1 On the Home screen click the Calendar icon The Calendar screen appears 2 Open the meeting for which you are the organizer Edit the information in any of the fields Tip To check your Calendar while you view the open meeting request on the menu c...

Page 225: ...ur handheld or on your desktop and you delete the meeting request message from your handheld Messages screen the appointment is deleted and removed from both your handheld and your desktop Calendars To avoid inadvertently missing a meeting always respond to meeting requests either on your desktop or on your handheld After the meeting has occurred you can delete the meeting from your handheld Calen...

Page 226: ... key to go to the previous day In Week view press the Alt key and roll the trackwheel to scroll horizontally through the days In the Calendar application hold the Alt key and press the Back key to move to the previous day week or month In the Calendar application hold the Alt key and press the Forward key to move to the next day week or month Press T to go to today s date press G to go to a specif...

Page 227: ...Chapter 11 MemoPad This section provides information on the following topics Setting MemoPad options Adding memos Managing memos Tips for using the MemoPad application ...

Page 228: ...screen click the MemoPad icon The Find screen appears 2 Click the trackwheel to view the menu and then click Options The MemoPad Options screen appears 3 In the Confirm Delete field press the Space key until the preferred option appears MemoPad Options screen 4 Click the trackwheel to view the menu and then click Save You return to the MemoPad screen Adding memos You can add memos to your handheld...

Page 229: ...wheel to view the menu and then click Save You return to the Find screen and your new memo appears listed in alphabetical order Managing memos You can view edit and delete memos on your handheld To view memos 1 On the Home screen click the MemoPad icon The Find screen appears 2 Select the memo that you want to view Click the trackwheel to view the menu and click View The full memo appears on the s...

Page 230: ...eleted This dialog box appears if on the MemoPad Options screen Confirm Delete is enabled Click Delete You return to the Find screen and the memo is no longer listed Tips for using the MemoPad application Tip Use your handheld s cut copy and paste features when you edit memos Refer to Using cut copy and paste on page 59 for more information You can clear the Title field and the entire body of a me...

Page 231: ...r 12 Calculator This section provides information on the following topics Performing mathematical operations Performing measurement conversions Exiting the Calculator Tips for using the Calculator application ...

Page 232: ...s to inches meters to feet meters to yards kilometers to miles kilograms to pounds Celsius to Fahrenheit liters to US gallons liters to UK gallons and reverse To convert measurements 1 On the Home screen click the Calculator icon The Calculator screen appears 2 Type the number that you want to convert and click Menu 3 Click the appropriate conversion direction either From Metric or To Metric For t...

Page 233: ...onverted results are shown on the Calculator s display Closing the Calculator On the Calculator screen click Menu Click Close Tips for using the Calculator application On the Calculator screen hold the Alt key and roll the trackwheel to scroll vertically ...

Page 234: ...Calculator 234 BlackBerry Wireless Handheld ...

Page 235: ...ection provides information on the following topics Setting the Alarm Locking the keyboard Customizing notification profiles Setting the Auto On Off feature Using SIM card security Customizing handheld options Handheld options ...

Page 236: ...ackwheel to view the menu and then click Save When the Alarm notifies you the Daily Alarm dialog box appears press the Enter key or click the trackwheel to close it This action does not disable the Alarm the handheld notifies you again at the set time even if the Alarm has been silenced You must set the Alarm field to Off to disable the Alarm Warning If you turn off your handheld using the Power b...

Page 237: ...larm should notify you every day including Saturday and Sunday By default this field is set to Yes If the field is set to No the Alarm notifies you on weekdays only Locking the keyboard You can lock your handheld keyboard to avoid accidentally placing phone calls or typing characters When you lock your keyboard the Lock screen appears If you type owner information in the Options application on the...

Page 238: ...Messages Set how your handheld notifies you of incoming email PIN and SMS messages Phone Set how your handheld notifies you of incoming phone calls To enable a notification profile 1 On the Home screen click the Profiles icon The Profiles screen appears 2 Select the profile that you want to enable Click the trackwheel to view the menu and then click Enable On the Profiles screen the word On appear...

Page 239: ...er items 8 Click the trackwheel to view the menu and then click Save Your new notification profile appears on the Profiles screen Profile fields Each item for which you can be notified contains the following fields Out of Holster Set how your handheld notifies you when it is out of the holster Choose from None Tone Vibrate and Vibrate Tone In Holster Set how your handheld notifies you when it is i...

Page 240: ...ed You cannot delete these profiles Loud profile The following table outlines the default Out of Holster notification settings for each field of the Loud profile Note For your Phone items your handheld provides continuous notification For these items the option that you set in the Number of Beeps field determines the number of times that the handheld sounds during notification Note If you are usin...

Page 241: ...ry 3 High 3 None Phone Vibrate Tone Ring 6 High 3 None In Holster Tune Volume Number of Beeps Repeat Notification Alarm Vibrate Tone BlackBerry 1 High 3 None Browser Vibrate Tone BlackBerry 4 High 3 None Calendar Vibrate Tone BlackBerry 2 High 3 None Level 1 Messages Vibrate Tone BlackBerry 3 High 3 None Messages Vibrate Tone BlackBerry 3 High 3 None Phone Vibrate Tone Ring 6 High 3 None Out of Ho...

Page 242: ...ion Alarm Tone BlackBerry 1 Low 3 None Browser Vibrate BlackBerry 4 Mute 3 None Calendar Vibrate BlackBerry 2 Mute 3 None Level 1 Messages Vibrate BlackBerry 3 Mute 3 None Messages Vibrate BlackBerry 3 Mute 3 None Phone Vibrate Ring 6 Mute 3 None In Holster Tune Volume Number of Beeps Repeat Notification Alarm Tone BlackBerry 1 Low 3 None Browser Vibrate BlackBerry 4 Mute 3 None Calendar Vibrate B...

Page 243: ...ps Repeat Notification Alarm None BlackBerry 1 Mute 1 None Browser None BlackBerry4 Mute 1 None Calendar None BlackBerry 2 Mute 1 None Level 1 Messages None BlackBerry 3 Mute 1 None Messages None BlackBerry 3 Mute 1 None Phone None Ring 6 Mute 1 None In Holster Tune Volume Number of Beeps Repeat Notification Alarm None BlackBerry 1 Mute 1 None Browser None BlackBerry4 Mute 1 None Calendar None Bla...

Page 244: ...ne BlackBerry 1 High 3 None Browser None BlackBerry4 Mute 1 LED Flashing Calendar None BlackBerry 2 Mute 1 LED Flashing Level 1 Messages None BlackBerry 3 Mute 1 LED Flashing Messages None BlackBerry 3 Mute 1 LED Flashing Phone Tone Ring 6 High 1 None In Holster Tune Volume Number of Beeps Repeat Notification Alarm Tone BlackBerry 1 High 3 None Browser Vibrate BlackBerry4 Mute 1 None Calendar Vibr...

Page 245: ...ter you set the fields for this item click the trackwheel to view the menu Click Save The list of items appears for which you can receive notification 6 Repeat steps 3 through 5 to edit the notification options for the other items 7 Click the trackwheel to view the menu and then click Close You return to the Profiles screen To delete a notification profile 1 On the Home screen click the Profiles i...

Page 246: ...n Configure the handheld to turn on automatically at a specific time on weekdays Weekday Off Configure the handheld to turn off automatically at a specific time on weekdays Weekend On Configure the handheld to turn on automatically at a specific time on the weekend Weekend Off Configure the handheld to turn off automatically at a specific time on the weekend Warning If you are in an area where wir...

Page 247: ... handheld to turn on again at the specified Auto On time Calendar reminders and Alarm notifications also turn on your handheld Power off Select this option if you want to turn the handheld off completely Calendar reminders and Alarm notifications do not turn on the handheld If you select Power Off you must press the Power button to turn the handheld on again Home Screen Turn Power Off options Usin...

Page 248: ...rs at the top of the screen 3 Click the trackwheel to view the menu and then click Disable Security The Enter PIN Code dialog box appears 4 Type your PIN code and then click the trackwheel A dialog box with the message Security Disabled appears briefly on the screen To change the SIM card PIN code 1 On the Home screen click the Options icon The Options screen appears 2 Click SIM Card The SIM Card ...

Page 249: ...n in some fields and choose options in other fields to customize features 1 On the Home screen click the Options icon The Options screen appears 2 Click the handheld option that you want to change Options screen 3 In the field that you want to set press the Space key until the preferred option appears 4 After you edit the fields click the trackwheel to view the menu and then click Save You return ...

Page 250: ...enu and then click Modules You cannot change the information on this screen To view additional information about applications and modules select an application or module for which you want to view more information Click the trackwheel to view the menu and then click Properties for applications or click Module Information for modules Auto On Off Use the automatic on off feature to maximize battery ...

Page 251: ...me This field displays the current time on the wireless network Note On the Browser screen the options vary depending on the Browser applications that are available on your handheld To use the W and B shortcut keys on the Home screen in the Phone application on the General Options screen the Dial from Home Screen field must be set to No Tip You can update the date and time automatically using the ...

Page 252: ...made complete the following steps 1 On the Home screen click the Options icon The Options screen appears 2 Click Firewall The Firewall screen appears 3 Click the trackwheel to view the menu and then click Reset Settings The settings are reset and you are prompted each time a third party application attempts to send or receive data from your handheld Host Routing Table This option contains no user ...

Page 253: ...ings on the Network screen the handheld scans for available networks and automatically selects the network with the best available wireless coverage In most cases this network is your home network If you are outside of your home network s wireless coverage area the network that is associated with your home network with the best available wireless coverage is selected Integration with new or ISP em...

Page 254: ...hould include your own or your company s contact information in the event that your handheld is lost You can type a maximum of 126 characters in this field Profiles The Profiles screen contains a list of notification profiles You can enable add edit and delete profiles at any time Refer to Customizing notification profiles on page 238 for more information on customizing notification profiles Scree...

Page 255: ...Security Timeout Set the duration of time in minutes that your handheld is idle before the Lock screen appears The default setting is 2 Min Lock Handheld Upon Holstering Select whether you want the handheld to lock when you insert it into the holster By default this option is set to No IT Policy This field displays the name of the IT Policy that is assigned to your handheld After you connect your ...

Page 256: ...ears and your new password is enabled To lock your handheld After you set a password you can lock your handheld with the password at any time On the Home screen click the Lock icon The Lock screen appears The Lock screen displays your contact information if on the Owner screen you have typed your contact information To unlock your handheld When the Lock screen is visible you must unlock your handh...

Page 257: ...ty screen or to connect your handheld to your desktop Note If you receive a phone call while your handheld is locked you can answer the phone call You can also unlock the handheld while connected to the call Refer to Answering phone calls when the handheld is locked on page 139 for more information Warning If you type your password incorrectly five times you are prompted to type blackberry before ...

Page 258: ...a dialog box appears on your screen to indicate that the tests were successful If the tests fail a dialog box appears on your screen to indicate which tests failed To perform the Security Self Tests manually complete the following steps 1 On the Home screen click the Options icon The Options screen appears 2 Click Security The Security screen appears 3 Click the trackwheel to view the menu and the...

Page 259: ...default number is provided by your service provider on your SIM card Network To Send Over Select the wireless network over which you want to send your SMS messages By default this option is set to GSM Status The Status screen provides information about your handheld and the wireless network You cannot change the information on this screen Note With this option set to Yes received SMS messages rema...

Page 260: ...des confidentiality data integrity and authentication for WAP services WTLS allows the client and server to achieve authenticated and encrypted communication so that wireless transactions remain secure WTLS is an optional security feature that you can load onto your handheld when you use the desktop software s Application Loader tool If your service provider or network operator requires WTLS for s...

Page 261: ...Chapter 14 Troubleshooting This chapter provides information on the following topics Frequently asked questions Handheld error messages ...

Page 262: ...ng a pdf file that is password protected verify that you typed the correct password How do I know if I need to enter a password to view my attachment The Attachment Service currently supports password protected pdf file attachments If you try to view a password protected pdf file attachment and you do not type a password the attachment request fails An error message appears informing you that it i...

Page 263: ...set the handheld Refer to Maintenance on page 264 for more information on resetting the handheld Calendar I am using wireless calendar synchronization and I deleted a meeting request from my handheld Now the appointment is not on my handheld or in my desktop Calendar Why are meeting requests being deleted from my handheld and desktop calendars If you do not respond to a meeting request either on y...

Page 264: ...use the trackwheel You can turn off the backlighting manually by pressing the Power button again The handheld backlighting turns on automatically when you receive an incoming phone call If your screen is faint all the time check the Screen Keyboard option on the Options screen Refer to Screen Keyboard on page 254 for more information on setting these fields Maintenance I accidentally dropped my ha...

Page 265: ...re information on changing your notification profile settings Why are email messages arriving at my handheld in an Unknown folder You must synchronize your email messages using the Intellisync tool to transfer folders to your handheld that you created on your desktop Refer to the Reconciling email topic of the Intellisync Online Help for more information After you perform the email reconciliation ...

Page 266: ...X icon appears beside the unsent message an error occurred during its transmission Open the message and scroll to the top of it The Message Status field indicates what Note To use wireless email reconciliation your handheld must meet one of the following conditions If your handheld is integrated with an enterprise email account your handheld must be enabled for wireless email reconciliation on Bla...

Page 267: ...ected If you are using the BlackBerry Enterprise Server to forward your email messages messages might not be forwarded to your handheld if they are read on your desktop before being processed by the server If you are in an area of insufficient wireless coverage and you read a message on your desktop before it is processed Microsoft Exchange Is your computer turned on If you are a Microsoft Exchang...

Page 268: ...d arrive indicating that the handheld is registered with the network Punctuation How do I type a period or other punctuation marks on the handheld The quickest way to type a period is to press the Space key twice at the end of a sentence The next letter is capitalized automatically Press the Alt key and an associated character at the same time to insert common punctuation marks The punctuation mar...

Page 269: ...ur stored addresses and messages are preserved while your handheld is turned off When you turn on your handheld a dialog box appears on your screen that prompts you to confirm the current date and time Click Edit to open the Date Time screen to set the date and time If you integrated your handheld with an enterprise email account and you put your handheld in storage mode you should generate a new ...

Page 270: ...ge appears an error exists with the Attachment Service Contact your system administrator for more information Document is empty or Spreadsheet is empty If this message appears there is no content available in the attachment Embedded sheet data not present on the device If this message appears the data for the table that you attempted to view is not available on the handheld Return to the Table of ...

Page 271: ...ed is sent to your handheld To view the rest of the document use the Table of Contents to view each chapter individually The document conversion failed If this message appears the attachment you attempted to view might contain invalid data Verify that the attachment is valid by opening it in its original application The password for this document is incorrect If this message appears the password t...

Page 272: ...Verify that your handheld has sufficient space to store the new bookmark In the Options application on the Status screen check the File Free field If the memory is full delete some saved messages or bookmarks and create the bookmark again The handheld might not have been able to secure the IP address of the page that you want to bookmark Click the trackwheel to view the menu and click Refresh to r...

Page 273: ...ur device does not currently have any Browser Configuration Service Book Entries If this message appears you might have to register your handheld with the wireless network Verify that you are in an area of sufficient wireless coverage for sending and receiving email messages You are in an area of sufficient wireless coverage if GPRS and one or more bars appear with the wireless coverage indicator ...

Page 274: ... network If you still encounter problems after you register with the network contact your service provider or network operator Fetch Request Failed because it requires authorization The web page that you are attempting to load requires authorization If a page requires authorization the Browser attempts three times to obtain a valid user name and password If you supply three incorrect user name and...

Page 275: ...page 172 for more information You are not currently in an area that can handle data communication If this message appears the Browser cannot retrieve any web pages because you might be in an insufficient wireless coverage area GPRS and one or more bars should appear with the wireless coverage indicator in the handheld status section of the screen If you are in an area of GPRS wireless coverage cli...

Page 276: ...urring Open the web page again later WML Page error Attempting to set a task outside a container If this message appears the page that you are attempting to view might not be available in WML format or it might contain incorrect WML tags or attributes Click the trackwheel to view the menu and click Refresh to reload the web page If you continue to receive this message when the handheld tries to lo...

Page 277: ...your handheld Click the trackwheel to view the menu and click Refresh to reload the web page If you continue to receive this error load a different web page The currently configured Browser profile with a CID of 0 does not have an associated protocol stack registered with the Browser If this message appears an error occurred while updating your Browser service books To update your service books re...

Page 278: ...er If this message appears your handheld has an encryption key that is different from the one on your computer You cannot send or receive messages until you connect your handheld to your computer open the desktop software and update the encryption key in the Redirector Settings tool on the Security tab Refer to the Redirector Settings Online Help for more information on generating encryption keys ...

Page 279: ...ion of the screen If that does not work save your message and reset your handheld by pressing the Alt key and the Right Shift key and the Backspace key Encryption failure please connect handheld to your computer If this message appears your handheld might have an encryption key that is different from the one on your computer You cannot send or receive messages until you connect your handheld to yo...

Page 280: ...figuration of the email system Verify that you have a mailbox on the Microsoft Exchange Server or Lotus Domino Server The connection between your handheld and your computer might not be working properly Connect your handheld to your computer and start the desktop software to update the settings Refer to the Getting Started Guide for more information on connecting your handheld to your computer Mes...

Page 281: ...ge indicates that a problem occurred when receiving the rest of the message Request More again If you are still unsuccessful contact your service provider or network operator for more information Network Settings Roaming option has changed please check it The network that you are using is invalid Your handheld resets the network to a default setting Refer to Network on page 253 for more informatio...

Page 282: ...age if GPRS and one or more bars appear with the wireless coverage indicator in the handheld status section of the screen Refer to the Getting Started Guide for more information on registering your handheld Registration request sent This message confirms that the registration request reached the network successfully but the network did not respond Request for More failed This error message usually...

Page 283: ...y and the Backspace key If this message continues to appear contact your service provider or network operator for more information Unlisted message error If this message appears there was a problem with sending your message Resend the message If this error continues to appear contact your service provider or network operator for more information Unlisted send error A problem has occurred while sen...

Page 284: ...are still unsuccessful contact your service provider or network operator for more information Cannot connect call in progress If this message appears your handheld cannot place an additional call when one is in progress Contact your service provider or network operator to determine whether your handheld is enabled for conference calls No more conference members allowed If this message appears you ...

Page 285: ...gency numbers such as 911 or 112 If you are in an area of wireless coverage that is not in the area of your home network you can place emergency calls only Return to an area of wireless coverage within your home network to place phone calls to regular phone numbers You can place calls if GSM gprs or GPRS and one or more bars appear with the wireless coverage indicator in the handheld status sectio...

Page 286: ...cator in the handheld status section of the screen Refer to your Getting Started Guide for more information on registering with the network If you continue to receive this error message contact your system administrator Bad Address If this message appears one of the addresses to which you are sending your message is incorrect Check the addresses correct any errors and resend the message Bad versio...

Page 287: ...mber correct the error and resend the message Message cancelled If this message appears your message was cancelled before it was sent Resend the message Message could not be sent If this message appears a problem occurred while sending the message Contact your service provider or network operator for more information Message expired by service If this message appears your SMS message expired befor...

Page 288: ... your contact Service Disabled If this message appears the ability to send and receive messages is disabled Insert your handheld into the cradle and connect to the desktop software If the message appears again contact your system administrator Transaction error If this message appears a general error occurred with your handheld Contact your system administrator Transaction error bad format If this...

Page 289: ...tion error unknown command If this message appears an error occurred with the handheld radio Register with the wireless network Verify that you are in an area of sufficient wireless coverage for sending and receiving messages You are in an area of sufficient wireless coverage if GPRS and one or more bars appear with the wireless coverage indicator in the handheld status section of the screen Refer...

Page 290: ...changing information Verify that the email address that is specified in the Redirector Settings tool on the Advanced tab is correct Verify that your handheld is registered on the network and that it is connected to the desktop software correctly Update the encryption key again Refer to the Redirector Settings Online Help for more information If you continue to receive this message contact your sys...

Page 291: ...to Address Book 131 special characters 52 symbols 51 tasks 201 Address Book adding addresses from attachments 69 adding addresses from links 119 adding addresses from messages 118 adding addresses from phone call logs 118 adding addresses from Phone screen 119 adding addresses from remote address lookup results 125 adding addresses manually 117 adding entries from SIM phone book 131 adding group a...

Page 292: ...sts 225 changing attendees 223 changing meeting request invitees 224 creating meeting requests 222 customizing notification profiles 238 deleting in Day Agenda or Week view 220 deleting in Month view 221 deleting meeting requests 225 editing in Day Agenda or Week view 218 editing in Month view 219 editing meeting requests 224 enabling wireless calendar synchronization 213 fields 217 managing 218 m...

Page 293: ...using in email and PIN messages 54 using in SMS messages 78 with macros 56 B Back key using 30 backlighting activating 32 and receiving phone calls 32 Backspace key using 31 battery FAQs 262 low 140 status icons 38 bookmarks adding 176 adding to subfolders 181 copying 179 creating subfolders 180 editing 177 making available offline 177 opening web pages using 169 organizing 169 removing 179 settin...

Page 294: ...eting requests 224 enabling wireless calendar synchronization 213 managing appointments 218 managing for someone else 224 Month view 210 navigating in Agenda view 211 navigating in Day view 211 navigating in Month view 212 navigating in Week view 211 navigating to a specific date 212 removing attendees 223 responding to meeting requests 223 setting options 206 setting recurring appointments 216 st...

Page 295: ... extensions 141 placing using links 144 placing using pauses and waits 158 placing using shortcuts 140 receive options 138 resetting call timers 161 restricting identity 152 setting general options for 151 setting volume 136 142 swapping 139 to voice mail 154 viewing call timers 160 cancelling meeting requests 225 capital letter lock 31 changing Address Book options 116 addresses 128 addresses in ...

Page 296: ...9 tips for using 71 85 creating Address Book entries 117 AutoText entries 55 AutoText entries for SMS messages 78 bookmark subfolders 180 email messages 42 meeting requests 222 memos 228 phone calls 135 PIN messages 45 SMS messages 75 tasks 201 customizing Address Book options 116 Alarm 236 auto signature 62 Calendar options 206 call forwarding 149 call logging 147 current email message options 48...

Page 297: ...search messages 35 tasks 36 trackwheel 28 turn power on off 37 turn radio on off 37 desktop software online Help 25 dial from Home screen 141 disabling Alarm 236 auto signature 63 call barring 149 call forwarding 150 call logging 147 SIM card security 248 disabling password security screen 257 document view attachments 186 tips 197 documentation other sources 25 E editing Address Book options 116 ...

Page 298: ...rching 99 searching by sender or recipient 105 searching by subject 106 sending 42 sending from specific service book 43 setting current message options 48 show address 66 show name 66 status icons 42 tips 71 using cut copy and paste 59 email reconciliation 88 wireless 90 emergency calls placing 162 enabling Alarm 236 auto on off 246 call barring 148 call forwarding 150 call logging 147 SIM card s...

Page 299: ...eneral phone options description 146 Getting Started Guide 25 H handheld Address Book icons 116 application icons 35 Browser icons 166 Calendar icons 206 changing the password 257 customizing options 235 keyboard 28 LCD screen 32 locking 256 locking keyboard 237 message status icons 42 74 navigational icons 39 network status icons 38 Phone icons 134 setting options 39 SMS compatible phone number 7...

Page 300: ...ees 225 special characters 52 symbols 51 J jumps in attachments 194 K key assignment chart 28 key rate 255 keyboard description 28 locking 237 shortcut keys 28 keys using Alt 29 using Back key 30 using Backspace 31 using Backspace key 31 using Enter 31 using Escape button 32 using Forward key 30 using Phone button 29 using Space key 32 L LCD screen application screens 33 backlighting 32 descriptio...

Page 301: ...emos 229 messages adding addresses from 118 attaching addresses to 61 deleting 108 deleting multiple by date 110 deleting saved 93 description of 35 inserting symbols 32 logging calls on Messages screen 147 managing 87 marking as opened 97 marking as unopened 98 opening saved web pages 183 placing calls 107 resending 96 saving 91 saving sent or received 91 saving web pages to Messages screen 182 s...

Page 302: ... unlocking 256 password changing for call barring 148 password typed incorrectly 257 pasting text in a message 59 tips for using 71 85 pauses adding 122 placing calls using 158 using 158 performing mathematical operations 232 measurement conversions 232 search by sender or recipient 105 search by subject 106 searches 100 personal folders 88 Phone adding addresses from 119 alpha dialing 141 and bac...

Page 303: ...ency calls with radio off 162 ending after connected 140 ending before connected 136 extensions 136 159 forwarding 149 forwarding call logs 157 holding 138 logging 147 placing 135 placing emergency 162 placing on Phone screen 145 placing one time in Phone application 140 143 placing using links 144 receive options 138 redialing 145 resetting call timers 161 setting volume 136 142 swapping 139 view...

Page 304: ...ng appointments adding 216 deleting in Day Agenda or Week view 220 deleting in Month view 221 viewing and editing in Day Agenda or Week view 218 remote address lookup adding addresses from results 125 using 125 removing addresses 129 appointments in Day Agenda or Week view 220 appointments in Month view 221 AutoText entries 58 bookmarks 179 email messages from handheld and desktop 111 history from...

Page 305: ...emote addresses 128 SMS messages 99 Tasks 204 security changing the password 257 disabling password protection 257 enabling password protection 256 locking the handheld 256 self test application 258 unlocking the handheld 256 security fields 255 sending email messages 42 email messages from specific service book 43 PIN messages 45 SMS messages 75 sent messages editing 94 saving 91 searching 105 se...

Page 306: ... compatible numbers 121 composing 75 customizing notification profiles 238 deleting 108 deleting from SIM card 259 deleting multiple by date 110 forwarding 83 leaving messages on SIM card 259 reading 81 received message options 82 receiving all points bulletin message 81 removing history 84 saving 91 searching 99 sending 75 setting options 259 show address 83 show name 83 status icons 74 tips 85 u...

Page 307: ...ging call logs 113 managing messages 113 MemoPad 230 Phone 162 sending and reading email messages 71 sending and reading SMS messages 85 spreadsheet view 197 Tasks 204 trackwheel description 28 scrolling and selecting 29 scrolling through special characters 29 use with ALT key 30 turn power on off description of 37 turn radio on off description of 37 turning on off auto off 247 power 247 U unlocki...

Page 308: ...93 SIM phone book 130 SMS messages 81 spreadsheet attachments 186 tables in attachments 194 Tasks 203 web addresses 175 voice mail calling 154 configuring 155 description 146 volume setting for Phone 136 142 W waits adding 122 placing calls using 158 using 158 web addresses viewing 175 web client online Help 25 web pages background requests 182 opening saved web pages from Messages screen 183 open...

Page 309: ...Index Handheld User Guide 309 ...

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