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Appendix A: FAQ

6c. Make sure the wireless stations have the correct KEY for encryption when the router is encrypted.

6d. If the wireless connection is ready, but you can’t access the router, check the IP Address of your wireless stations.

Summary of Contents for WRT750A

Page 1: ...NAT router and wireless AP in one box 802 11ac WiFi Dual Band Router WRT750A WRT750AE PS Order toll free in the U S or for FREE technical support Call 877 877 BBOX outside U S call 724 746 5500 www bl...

Page 2: ...upport at 877 877 2269 or go to blackbox com and click on Talk to Black Box You ll be live with one of our technical experts in less than 60 seconds Trademarks Used in this Manual Black Box and the Do...

Page 3: ...2 This device must accept any interference received including interference that may cause undesired operation Any changes or modifications not expressly approved by the party responsible for complianc...

Page 4: ...n el flujo de aire por los orificios de ventilaci n 10 El equipo el ctrico deber ser situado fuera del alcance de fuentes de calor como radiadores registros de calor estufas u otros aparatos incluyend...

Page 5: ...o 10 mW e i r p within the band 2454 2483 5 MHz Military Radiolocation use Reframing of the 2 4 GHz band has been ongoing in recent years to allow current relaxed regulation Full implementation planne...

Page 6: ...r 29 5 1 Login 29 5 2 Status 30 5 3 Quick Setup 31 5 4 Network 31 5 4 1 WAN 31 5 4 2 LAN 38 5 4 3 MAC Clone 39 5 5 Dual Band Selection 39 5 6 Wireless 2 4 GHz 40 5 6 1 Basic Settings 40 5 6 2 WPS 42 5...

Page 7: ...Advanced Routing 89 5 16 1 Static Route List 90 5 16 2 System Routing Table 91 5 17 Bandwidth Control 91 5 18 IP MAC Binding 92 5 18 1 Binding Settings 93 5 18 2 ARP List 94 5 19 Dynamic DNS 94 5 19 1...

Page 8: ...WPA2 PSK WPA PSK Performance Data Rate 11b 1 2 5 5 11 Mbps 11a g 6 9 12 18 24 36 48 54 Mbps 11n up to 300 Mbps 11ac up to 450 Mbps Physical Connectors Interfaces 4 10 100 1000 Mbps RJ 45 LAN ports 1...

Page 9: ...QAM for OFDM 11n g a QPSK BPSK 16 QAM 64 QAM for OFDM 11b CCK DQPSK DBPSK Sensitivity Per 5 G 11a 6 Mbps 91 dBm 11a 54 Mbps 74 dBm 11ac HT20 66 dBm 11ac HT40 64 dBm 11ac HT80 61 dBm Per 2 4 G 11g 54...

Page 10: ...restricted access policies for chil dren or staff It also supports Virtual Server and DMZ host for Port Triggering so network administrators can manage and moni tor the network in real time with the...

Page 11: ...te 1 Go to www blackbox com 2 Enter the part number in the search box 3 Click on the Support tab on the product page and select the document you wish to download If you have any trouble accessing the...

Page 12: ...net connection 5 USB LED Off No storage device is plugged into the USB port Flashing A plugged in storage device is being recognized On The storage device has been successfully recognized 6 WPS LED Sl...

Page 13: ...to quickly establish a connection between the router and client devices and automatically configure wireless security for your wireless network Pressing this button for more than 5 seconds enables th...

Page 14: ...ck panel components Number in Figure 2 2 Component Description 6 ON OFF switch Powers the switch ON or OFF 7 Barrel connector for Power Connect the power adapter here Use the power adapter provided wi...

Page 15: ...ting Humidity 10 90 relative humidity non condensing 3 3 Connecting the Router Before installing the router make sure your PC is connected to the Internet through the broadband service successfully If...

Page 16: ...9 blackbox com Page 16 Chapter 3 Installing the Router Figure 3 1 Hardware installation Figure 3 2 USB installation NOTE If you want to use the router to share files plug the USB storage device into t...

Page 17: ...following method Set up the TCP IP Protocol in Obtain an IP address automatically mode on your PC If you need instructions for how to do this refer to Appendix B Configuring the PC Then the built in...

Page 18: ...ation Steps With a Web based utility it is easy to configure and manage the Gigabit Dual Band Router 802 11ac Wi Fi The Web based utility can be used on any Windows Macintosh or UNIX OS with a Web bro...

Page 19: ...P Russian PPTP We recommend using the Auto Detect function If you are sure of what kind of connection type your ISP provides you can select the very type and click Next to continue configuring 4 If yo...

Page 20: ...then click Next Figure 4 7 Quick Setup MAC Clone 2 If the connection type detected is Static IP the next screen will appear Configure the following parameters and then click Next to continue Figure 4...

Page 21: ...is PPPoE Russia PPPoE the next screen will appear Configure the following parameters and then click Next to continue Figure 4 9 Quick Setup PPPoE Russia PPPoE User Name Password Enter the User Name an...

Page 22: ...with this process contact your ISP Select Static IP if the IP Address Subnet Mask Gateway and DNS server address have been provided by your ISP Then please enter server IP address or domain name prov...

Page 23: ...rameters and then click Next to continue Figure 4 13 Quick Setup PPTP Russia PPTP Username Password Enter the Username and Password provided by your ISP These fields are case sensitive If you have dif...

Page 24: ...Connection Type the Dual Band Selection page will appear Here we take 2 4 GHz and 5 GHz for example Click Next to continue Figure 4 16 Quick Setup Dual Band Selection 2 4 GHz You can use the 2 4 GHz...

Page 25: ...wireless function of the router can be used It may be illegal to use the wireless function of the router in a region other than one of those specified in this field If your country or region is not l...

Page 26: ...h for your clients automatically Channel This field determines which operating frequency will be used It is not necessary to change the wireless channel unless you notice interference problems with an...

Page 27: ...above settings are only for basic wireless parameters For advanced settings check More Advanced Wireless Settings and then you can set the following parameters Figure 4 20 More Advanced Wireless Sett...

Page 28: ...877 877 2269 blackbox com Page 28 Chapter 4 Quick Installation Guide Figure 4 21 Quick Setup Confirm 10 Click the Finish button to complete the Quick Setup Figure 4 22 Quick Setup Finish...

Page 29: ...ress http 192 168 1 1 in the address field of the browser After a moment a login window will appear Enter admin for the User Name and Password both in lower case letters Then click Login or press Ente...

Page 30: ...7 877 2269 blackbox com Page 30 Chapter 5 Configuring the Router 5 2 Status The Status page provides the current status information about the router All information is read only Figure 5 2 Status scre...

Page 31: ...ides DHCP service choose Dynamic IP type and the router will automatically get IP parameters from your ISP You can see the page as follows Figure 5 4 WAN Dynamic IP This page displays the WAN IP param...

Page 32: ...Host Name This option specifies the Host Name of the router Click the Save button to save your settings 2 If your ISP provides a static or fixed IP Address Subnet Mask Gateway and DNS setting select...

Page 33: ...E connection only This is recommended Dynamic IP You can check this radio button to use Dynamic IP as the secondary connection to connect to the local area network provided by your ISP Static IP You c...

Page 34: ...able IGMP Proxy IGMP Internet Group Management Protocol is used to manage multicasting on TCP IP networks Some ISPs use IGMP to perform remote configuration for client devices such as the modem router...

Page 35: ...n In this mode the Internet connection will be active all the time Connect on Demand In this mode the Internet connection can be terminated automatically after a specified inactivity period Max Idle T...

Page 36: ...can configure the router to disconnect from your Internet connection after a specified period of inactivity Max Idle Time If your Internet connection has been terminated due to inactivity Connect on D...

Page 37: ...er the ISP s IP address or the domain name If you choose static IP and enter the domain name you should also enter the DNS assigned by your ISP Then click the Save button Click the Connect button to c...

Page 38: ...ction cannot be disconnected although you specify a time to Max Idle Time because some applications are visiting the Internet continually in the background Click the Save button to save your settings...

Page 39: ...MAC address is required you can click the Clone MAC Address button and this MAC address will fill in the WAN MAC Address field Click Restore Factory MAC to restore the MAC address of WAN port to the...

Page 40: ...rvice Set Identification Enter a value of up to 32 characters The same name must be assigned to all wireless devices in your network Considering your wireless network security the default SSID is set...

Page 41: ...op down list The default setting can automatically adjust the channel width for your clients NOTE If 11bg mixed is selected in the Mode field the Channel Width field will turn gray and the value will...

Page 42: ...the router s PIN is displayed here The default PIN of the router can be found on the label Restore PIN Restore the PIN of the router to its default Generate New PIN Click this button then you can get...

Page 43: ...tton but has a Wi Fi Protected Setup PIN number Step 1 Keep the default WPS status as Enabled and click the Add device button in Figure 5 17 then Figure 5 20 will appear Figure 5 20 Add A New Device S...

Page 44: ...rk There are five wireless security modes supported by the router WPA Personal WPA2 Personal WPA Enterprise WPA2 Enterprise and WEP Figure 5 21 Wireless Security Disable Wireless Security If you do no...

Page 45: ...the WPA security on the drop down list The default setting is Automatic which can select WPA Wi Fi Protected Access or WPA2 WPA version 2 automatically based on the wireless station s capability and...

Page 46: ...ou create Make sure these values are identical on all wireless stations in your network Key Type You can select the WEP key length 64 bit or 128 bit or 152 bit for encryption Disabled means this WEP k...

Page 47: ...A 3 Select Enabled or Disabled for this entry on the Status drop down list 4 Click the Save button to save this entry To edit or delete an existing entry 1 Click Edit in the entry you want to modify I...

Page 48: ...is recommended Beacon Interval Enter a value between 20 1000 milliseconds for Beacon Interval here The beacons are the packets sent by the router to synchronize a wireless network Beacon Interval val...

Page 49: ...will be able to communicate with the router but not with each other To use this function check this box AP Isolation is disabled by default NOTE If you are not familiar with the setting items in this...

Page 50: ...Service Set Identification Enter a value of up to 32 characters The same name must be assigned to all wireless devices in your network Considering your wireless network security the default SSID is se...

Page 51: ...t need to change the wireless channel unless you notice interference problems with another nearby access point Enable SSID Broadcast When wireless clients survey the local area for wireless networks t...

Page 52: ...r disable the WPS function here Current PIN The current value of the router s PIN is displayed here The default PIN of the router is printed on the label Restore PIN Restore the PIN of the router to i...

Page 53: ...er Use this method if your client device does not have the WPS button but has a Wi Fi Protected Setup PIN number Step 1 Keep the default WPS status as Enabled and click the Add device button in Figure...

Page 54: ...PS 5 7 3 Wireless Security Choose Wireless 5GHz Wireless Security then you can configure the security settings of your wireless network There are five wireless security modes supported by the router W...

Page 55: ...sed on the Radius Server Authentication Type You can choose the version of the WPA security on the drop down list The default setting is Automatic which selects WPA Wi Fi Protected Access or WPA2 WPA...

Page 56: ...ues are identical on all wireless stations in your network Key Type You can select the WEP key length 64 bit or 128 bit or 152 bit for encryption Disabled means this WEP key entry is invalid 64 bit Yo...

Page 57: ...3 Select Enabled or Disabled for this entry on the Status drop down list 4 Select the Host for the entry 5 Click the Save button to save this entry To modify or delete an existing entry 1 Click Modif...

Page 58: ...ed should be similar to the following Figure 5 44 Filtering rules screen 5 7 5 Wireless Advanced Choose Wireless Wireless Advanced then you can configure the advanced settings of your wireless network...

Page 59: ...ly It is strongly recommended Enable Short GI We recommend this function because it will increase the data capacity by reducing the guard interval time Enabled AP Isolation This function isolates wire...

Page 60: ...69 blackbox com Page 60 Chapter 5 Configuring the Router 5 8 Guest Network Choose Guest Network then you can configure the Guest Network Wireless Settings on the page Figure 5 47 Guest Network Wireles...

Page 61: ...your Guest Network Max Guest number The maximum number of guests at the same time Security You can configure the security of the Guest Network here Access Time During this time the wireless stations...

Page 62: ...imary DNS Optional Input the DNS IP address provided by your ISP or consult your ISP Secondary DNS Optional Input the IP address of another DNS server if your ISP provides two DNS servers NOTE To use...

Page 63: ...ation screen will appear 2 Enter the MAC address in XX XX XX XX XX XX format and the IP address in dotted decimal notation of the computer for which you want to reserve an IP address 3 Click the Save...

Page 64: ...Storage The USB Mass Storage page provides basic information about the USB mass storage device Click the Refresh button to update this page Figure 5 54 USB Mass Storage screen 5 10 2 User Accounts Yo...

Page 65: ...mbols not exceeding 15 characters in length New Password Enter the password in the Password field The password must be composed of alphanumeric symbols not exceeding 15 characters in length For securi...

Page 66: ...tton to start the Storage Sharing service and click the Disable button to stop it Anonymous access to all volumes Check this box to allow users to access all volumes without username or password Share...

Page 67: ...has reached 10 you can delete an existing shared folder and then add a new one 2 If you want to change the FTP settings you need to restart FTP Server to make the changes take effect Click the Enable...

Page 68: ...USB flash drive into this router 2 Click the Enable Disable radio box to enable disable Internet access to the FTP from the WAN port 3 Specify a port for the FTP server to use The default port number...

Page 69: ...d 10 you can delete an existing shared folder and then add a new one 2 If you want to change the FTP settings you need to restart FTP Server to make the changes take effect 5 10 5 Media Server Choose...

Page 70: ...drive or USB flash drive into this router and then click the Enable button to start the media server The screen will appear as shown in Figure 5 61 Figure 5 61 Add New Folder 2 Click the Add New Folde...

Page 71: ...NAT function nor Forwarding configuration will take effect Enable Hardware NAT Control If enabled the Hardware NAT feature will take effect Disable Hardware NAT Control If disabled neither Hardware N...

Page 72: ...erver entry is enabled Common Service Port Some common services already exist in the drop down list Edit To edit or delete an existing entry To setup a virtual server entry 1 Click the Add New button...

Page 73: ...rted by the router Open Port The port or port range used by the remote system when it responds to the outgoing request A response using one of these ports will be forwarded to the PC that triggered th...

Page 74: ...associates them with the local host 3 When necessary the external host will be able to connect to the local host using one of the ports defined in the Open Ports field NOTES 1 When the trigger connec...

Page 75: ...5 70 UPnP Setting Current UPnP Status UPnP can be enabled or disabled by clicking the Enable or Disable button This feature is enabled by default Current UPnP Settings List This table displays the cur...

Page 76: ...dynamic packet filtering helps to prevent cyber attacks by tracking more state per session It validates that the traffic passing through the session conforms to the protocol SPI Firewall is enabled b...

Page 77: ...ing media servers across NAT click Enable Click the Save button to save your settings 5 13 2 Advanced Security Choose Security Advanced Security then you can protect the router from being attacked by...

Page 78: ...outer s Web Based Utility is checked If you want to allow PCs with specific MAC Addresses to access the Setup page of the router s Web Based Utility locally from inside the network check the radio but...

Page 79: ...valid IP address If set to 255 255 255 255 then all the hosts can access the router from the internet NOTES 1 To access the router type your router s WAN IP address into your browser s address in IE...

Page 80: ...gistered you can click the Copy To Above button to fill this address to the MAC Address of Parental PC field above Click the Save button to make your settings take effect To add a new entry follow the...

Page 81: ...with MAC address 00 11 22 33 44 BB is without any restriction follow the settings below 1 Click the Parent Control menu on the left to enter the Parent Control Settings page Check Enable and enter the...

Page 82: ...the Router Figure 5 77 Parent Control Settings 5 15 Access Control Figure 5 78 Access Control There are four submenus under the Access Control menu Rule Host Target and Schedule Click any of them and...

Page 83: ...c entry Edit Edit or delete an existing rule Add New Click the Add New button to add a new rule entry Enable Selected Click the Enable Selected button to enable selected rules in the list Disable Sele...

Page 84: ...the Host Description as Host_1 and MAC Address as 00 11 22 33 44 AA 4 Click the submenu Target of Access Control in the left to enter the Target List page Add a new entry with the Target Description a...

Page 85: ...elete Selected button to delete the selected entries in the table To add a new entry follow the steps below 1 Click the Add New button 2 In the Mode field select IP Address or MAC Address 2a If you se...

Page 86: ...22 33 44 AA 5 Click Save to complete the settings Then you will go back to the Host Settings page and see the following list Figure 5 85 Host list 5 15 3 Target Choose Access Control Target then you c...

Page 87: ...ress of the target III Specify the Target Port manually 2b If you select MAC Address the next screen appears Figure 5 88 Add or Modify an Access Target Entry I In Description field create a unique des...

Page 88: ...3 In Description field create a unique description for the target e g Target_1 4 In Add URL Address field enter www google com And then click Add to save the entry 5 Click Save to complete the settin...

Page 89: ...w button to enter the Advanced Schedule Settings page 2 In the Description field create a unique description for the schedule e g Schedule_1 3 In the Day list select Each Week from the drop down list...

Page 90: ...s is the address of the network or host that you want to assign to a static route Subnet Mask The Subnet Mask determines which portion of an IP Address is the network portion and which portion is the...

Page 91: ...ion Gateway This is the IP address of the gateway device that allows for contact between the router and the network or host Interface This interface tells you either the Destination IP Address is on t...

Page 92: ...efault is 0 Status This displays the status of the rule Edit Click Edit to edit the rule Click Delete to delete the rule To add modify a Bandwidth Control rule follow the steps below 1 Click Add New i...

Page 93: ...g entry When you want to add or modify an IP MAC Binding entry you can click the Add New button or Edit button and then you will go to the next page This page is used for adding or modifying an IP MAC...

Page 94: ...lete the selected items from the IP MAC Binding list Click the Refresh button to refresh all items NOTE An item cannot be loaded to the IP MAC Binding list if the IP address of the item has been loade...

Page 95: ...ou received from dynamic DNS service provider 2 Enter the Username for your DDNS account 3 Enter the Password for your DDNS account 4 Enable DDNS 5 Click the Login button to login to the DDNS service...

Page 96: ...dynamic DNS service provider gave you 2 Enter the Username for your DDNS account 3 Enter the Password for your DDNS account 4 Enable DDNS 5 Click the Login button to log in to the DDNS service Connec...

Page 97: ...Enable DDNS 5 Click the Login button to login to the DDNS service Connection Status The status of the DDNS service connection is displayed here Click Logout to log out from the DDNS service NOTE If yo...

Page 98: ...tus The status of the IPv6 connection IPv6 Address The WAN IPv6 address IPv6 Default Gateway The router s default gateway Primary IPv6 DNS The primary IPv6 DNS address Secondary IPv6 DNS The secondary...

Page 99: ...nnections that use dynamic IPv6 address assignment Static IPv6 Connections that use static IPv6 address assignment PPPoEv6 Connections that use PPPoEV6 that requires a user name and password Tunnel 6t...

Page 100: ...the DNS servers will be assigned from the ISP dynamically Enable MLD Proxy Enable the Multicast Listener Discovery MLD Proxy function if you need it IPv6 DNS Server Enter the DNS IPv6 address provide...

Page 101: ...eless address auto configuration and DHCPv6 Dynamic Host Configuration Protocol for IPv6 Server MTU Bytes The normal MTU Maximum Transmission Unit value for most Ethernet networks is 1500 Bytes For so...

Page 102: ...ress auto configuration type either RADVD or DHCPv6 Server Site Prefix Configuration Type Choose the site prefix configuration type either Delegated or Static 5 21 System Tools Figure 5 114 The System...

Page 103: ...P Servers so it can get time automatically once it connects to the Internet Enable Daylight Saving Check the box to enable the Daylight Saving function Start The time to start the Daylight Saving Sele...

Page 104: ...d for some time based functions such as firewall You must specify your time zone once you login to the router successfully otherwise these functions will not take effect 2 The time will be lost if the...

Page 105: ...Count Specifies the number of Echo Request messages sent The default is 4 Ping Packet Size Specifies the number of data bytes to be sent The default is 64 Ping Timeout Time to wait for a response in...

Page 106: ...ter or press the Reset button while the firmware is being upgraded Loss of power during the upgrade could damage the router 3 The firmware version must correspond to the hardware 4 The upgrade process...

Page 107: ...Reboot Choose System Tools Reboot then you can click the Reboot button to reboot the router via the next screen Figure 5 122 Reboot the router Some settings of the router will take effect only after...

Page 108: ...Log screen Log Type By selecting the log type only logs of this type will be shown Log Level By selecting the log level only logs of this level will be shown Refresh Refresh the page to show the lates...

Page 109: ...ber of bytes received and transmitted by the router Current Packets The total number of packets received and transmitted in the last Packets Statistic interval seconds Bytes The total number of bytes...

Page 110: ...877 877 2269 blackbox com Page 110 Chapter 5 Configuring the Router 5 22 Logout Choose Logout and you will be back to the login screen as shown in Figure 5 125 Figure 5 126 Login screen...

Page 111: ...mode Figure A 2 PPPoE Connection Mode NOTES Sometimes the connection cannot be disconnected even though you specify a time for Max Idle Time since some applications visit the Internet continually in t...

Page 112: ...gure Virtual Server Log in to the router click the Forwarding menu on the left of your browser and click the Virtual Servers submenu On the Virtual Servers page click Add New Then on the Add or Modify...

Page 113: ...xample remember to click the Save button Figure A 6 DMZ 5 How to enable H323 ALG Log in to the router click the Security menu on the left of your browser and click the Basic Security submenu On the Ba...

Page 114: ...Appendix A FAQ 6c Make sure the wireless stations have the correct KEY for encryption when the router is encrypted 6d If the wireless connection is ready but you can t access the router check the IP...

Page 115: ...low these steps to install the TCP IP component 1 On the Windows taskbar click the Start button point to Settings and then click Control Panel 2 Click the Network and Internet Connections icon and the...

Page 116: ...C 5 The following TCP IP Properties window will display and the IP Address tab is open on this window by default 6 Select Obtain an IP address automatically and Obtain DNS server automatically as show...

Page 117: ...or the all the PC s that are connected to a DHCP server DMZ Demilitarized Zone A Demilitarized Zone allows one local host to be exposed to the Internet for a special purpose ser vice such as Internet...

Page 118: ...877 877 2269 blackbox com Page 118 Appendix C Glossary...

Page 119: ...Page 119 877 877 2269 blackbox com NOTES...

Page 120: ...e 24 7 Tech support available in 60 seconds or less Copyright 2016 Black Box Corporation All rights reserved Black Box and the Double Diamond logo are registered trademarks of BB Technologies Inc Any...

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