81
APPENDIX A: Troubleshooting
Problem:
I forgot the master password.
Solution:
Reset the master password. Refer to
Section 4.4.4
.
Problem:
The mouse on the remote site does not work or is not synchronized.
Solution:
1. Make sure there is only one mouse driver installed in each computer.
2. Set the mouse acceleration to
None
in the host mouse driver properties.
3. Windows XP has a setting called
Enhance pointer precision
. Disable this
setting for correct mouse synchronization.
Problem:
The remote mouse and the local mouse don’t line up.
Solution:
Use the “mouse resync” command in the Main menu or press the
Resync
button on the bribar. If the mouse pointers still don’t line up, verify that mouse
acceleration has been disabled.
NOTE
The Windows login screen does not accept the mouse acceleration
option and always has the mouse accelerated regardless of your
configuration. Therefore, on this screen it is best to avoid using the
mouse.
Problem:
After Resync, the mouse on the remote site is synchronized, but there is
small constant offset between remote and local mouse cursors.
Solution:
This is a video-position error. Normally, a slight video-positioning error is
perceived as a mouse sync issue. A video-positioning error is visible as a black line
along the top or bottom (and right or left) edges of the remote screen. On the
Video Tuning menu (refer to
Section 6.6
), use the arrows under Picture
Positioning to move the screen until the two pointers line up exactly. Remember to
save your position changes.
Summary of Contents for KV9404A
Page 3: ......
