ExiPrep
TM
16 Pro
Fully Automated Nucleic Acid Extraction System
A4(210X297)
-43-
5. Request for After Service.
The System is running but there
is an error.
1. Check if wrong protocol has been used.
2. Check if there is an error in the motor while operating during the
movement of syringe block due to residues or accessories
being stuck.
3. Check if it is operating after rerunning the same program.
4. Request for After Service.
The system is working but it does
not do the elution.
1. Check if Elution rack and tubes are inserted appropriately.
2. Check if the tips are inserted completely.
3. Check if the end of the tip is clogged.
4. Check if sample is inserted into the cartridge.
5. Check if there is any leakage in the syringe block.
6. Request for After Service.
There is a leakage in the syringe
block.
1. Stop using the well that were being used and request of after
service.
The liquid is dripping in the
bottom of the system.
1. Check if the rack and the waste rack and other accessories are
inserted in the right position.
2. Check if there is a leakage in the syringe block.
3. Request for After Service.
The heater is not working.
1. Check if the rack and the waste rack and other accessories are
inserted in the right position.
2. Check if any solution is dripped in the base plate during the
usage.
3. Request for After Service.
There is a burning smell in the
system.
1. Disconnect the power and unplug the power connector
immediately.
2. Request for After Service.
UV Lamp does not work.
1. Check if the door is closed completely.
2. Request for After Service.
The Sample Block does not
maintain a cold temperature.
1. Inspect the power supply.
2. Verify the Sample Block status through the LCD screen or PC
software.
3. Request service from your dealer.
The cooling fan does not function.
1.
Inspect the power supply.
2.
Verify the Sample Block status through the LCD screen or PC
software.
3.
Request service from your dealer.
Protocol dose not update.
1. Check if the computer and the instrument are connected with LAN
