ExiPrep
TM
16 Pro
Fully Automated Nucleic Acid Extraction System
A4(210X297)
-41-
X. Troubleshooting
Error Solution
The Power is not on.
1. Make sure the power connector is connected.
2. Check if the system is connected to the adaptor.
3. Check if the system power is pushed.
4. If everything above has been followed but the power is not on,
contact After Service.
The Power is on but the system
cannot initiate.
1. Press the power button to block the power.
2. Check if the power was turned off abnormally.
3. When the system power was shut off abnormally, check if there
are any residues in tips and/or accessories in the system.
4. Remove any residues that may distract operating the system.
5. Manually move the syringe block of the interior desktop in the
center.
6. Turn the power on and check whether the system is initiating.
7. Request for After Service.
LCD Screen is not on.
1. It may be interior problem of the system, call for the After
Service.
The system does not operate
even RUN button is pressed.
1. Check if the bracket lock is removed.
2. Check if the system is initiating normally when the power is on.
3. Check if there are any residues or obstacles in the system that
may interrupt operating.
4. Check if all the accessories are inserted correctly.
5. Check if other buttons in the LCD are working.
6. Request for After Service.
The system is running but does
not operate correctly.
1. Check if the base plate is placed correctly.
2. Check if there is remaining residues or any obstacles that may
interrupt operating the system.
3. Check if all the accessories are inserted correctly.
4. Request for After Service.
The front door does not close.
1. Check if the base plate is placed correctly.
2. After holding the door to open and when releasing the door to
be closed, check if the door is closed automatically by the
spring.
3. Request for After Service.
The base plate does not slide in
completely.
1. Check if there are any obstacles or residues that may interrupt
moving the base plate.
