11. Warranty and Technical Issues
LB 925 Crocodile miniWorkstation
Page 66 of 68
84024BA2 Rev. 03, 04/2020
the product has not been returned properly packed in the
original Berthold Technologies packaging
This warranty does not apply to any third-party product involved in
the application.
11.3
Customer service
Customer service will be provided in the first instance by the network
of Berthold Technologies representatives. In the event of any
problem experienced with your instrument, the first recourse should
be your local Berthold Technologies representative. For further
problems requiring hardware or software expertise, contact the
Technical Support group at Berthold Technologies GmbH & Co KG
Here are the contact data:
Berthold Technologies GmbH & Co KG
Technical Support
Calmbacher Str. 22
75323 Bad Wildbad / Germany
Phone: +49 7081 177 114
Fax: +49 7081 177 301
Email:
Please have the following relevant information available:
serial numbers, part number, revision: see production label on
instrument
software and firmware versions
monitor and log files , if available
11.3.1
Return Shipment to Berthold Technologies
In case of an instrument return shipment please refer to our website
and follow the instructions:
https://www.berthold.com/en/company/service/form-rma-return-
material-authorization/
An RMA number is required to ship an instrument for repair and
identify your instrument when it arrives.
