10
Release Notes
Known Issues and Limitations
•
[Ref. #25666]
If you try upgrading a KMV-3901/3911 multi-viewer by using an operating
system (
.os
) file meant for a Kaleido-X multi-viewer model (or vice versa), then nothing
happens and no message appears at the bottom left corner of the monitor wall in the
area where upgrade progress would normally be displayed. Likewise, attempting to
upgrade a Kaleido-IP multi-viewer by using files meant for the other multi-viewer
models (or vice versa) will result in the same behavior.
Workaround:
Verify that you loaded your USB key with the correct operating system file
(of the form “
kxos-6.51-build_xxxx.os
” for a Kaleido-X multi-viewer, “
kmvos-6.51-
build_xxxx.os
” for a KMV-3901/3911, or a
.run
file for a Kaleido-IP), and then insert the
USB key again.
•
[Ref. #14861]
When performing a system upgrade from a USB key, there is a 30-second
countdown period during which you may expect that removing the USB key will cancel
the upgrade. However, if you do so, the system will still report that it is updating the
software, but the upgrade will fail after a minute or so.
Workaround:
Insert the USB key again to properly update your system.
•
[Ref. #22594]
Changing monitors during upgrade causes dashboard display issues:
Changing a monitor type during an update causes the upgrade dashboard to freeze,
and to be hidden or displaced. If a KMV-3901/3911, a Kaleido-X16 or either head on a
KXO card is set to
Use detected monitor resolution
, and if you change the monitor
connected to it while an upgrade is in progress, the dashboard may freeze and have its
position altered. If the new resolution is higher, the dashboard is repositioned on top of
other monitor wall elements. If the new resolution is lower, the dashboard is hidden off-
screen. Note that the upgrade process continues normally.
Workaround:
Restart the multi-viewer or reset the KXO card after the upgrade is
complete.
Kaleido-IP
•
[Ref. #32001]
Upgrade button missing after uploading RUN file to a Kaleido-IP with a
pre-6.20 version of the Kaleido-X software:
In the case of Kaleido-IP systems with a
Kaleido-X version earlier than 6.20, on rare occasions, after uploading the RUN package
you wish to install, the
Upgrade
button may be missing on the XAdmin’s Upgrade
page.
Workaround:
Clear your browser’s cache and cookies before uploading the RUN package
again. If this still does not resolve the issue, then using a different browser may help. See
also: Ref. #31094 on
•
[Ref. #33687]
Upgrade apparently incomplete:
When upgrading your Kaleido-IP system
to Kaleido-X version 6.20 or later,
from a version earlier than 6.20,
the
Reboot
button may
fail to appear on the XAdmin’s Upgrade page, at the end of the upgrade.
Workaround:
Restart the multi-viewer by clicking the Reset button in the Status and
Options page, and then refresh the page.
KMV-3901/3911
•
[Ref. #32394/33553]
Altered video on monitor wall after upgrade:
After upgrading a
KMV-3901/3911 multi-viewer, video windows on the monitor wall may appear to be
corrupted or lacking luminance.
Workaround:
Restart the multi-viewer
once more.
