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102
BD FACSCanto II Flow Cytometer Reference Manual
Loader Troubleshooting
Observation
Possible Causes
Recommended Solutions
Tube does not load
Tube not completely raised
Ensure the Loader drawer is
completely shut.
Ensure the tube is free of bulky
labels or tape.
Tube lifter hitting carousel
during ascent
Ensure the carousel is properly
engaged with the alignment guide
pin. If the problem persists,
contact BD Biosciences for
assistance.
Tube lifter failure
Contact BD Biosciences.
Tube missed, or missing
tube messages in
software
Salt crystal buildup on optical
sensors
Clean the tube optical sensor
(outer sensor), as described in
Cleaning External Surfaces on
page 43.
Condensation on tube
Wipe tube.
Tube label reflection
Turn tube.
Tube runs dry, Loader
not advancing to next
sample
Dilute sample or rare events
Set a stopping time in
BD FACSDiva software.
See BD FACSCanto II
Instructions for Use.
Bubble in flow cell diverts
stream
Degas flow cell. See Removing
Bubbles from the Flow Cell on
page 76.
Communication error
1
Restart the system.
2
Perform fluidics startup.
See BD FACSCanto II
Instructions for Use.
Summary of Contents for FACSCanto II
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