BD FACSCanto II, Reference Manual, Page: 98 / 158

98 BD FACSCanto II Flow Cytometer Reference Manual
Cytometer on, no
response to software
commands Bad keyboard or mouse
connection Check keyboard or mouse
connections to computer. Refer to
the documentation that came with
your workstation.
Communication failure
(Ethernet error) between
computer and instrument
1
Turn off the computer and the
instrument.
2
Reseat the Ethernet cable,
located next to the power cord
on the right side of the flow
cytometer.
3
Turn on the instrument, then
the computer.
Software does not
connect to cytometer BD FACSDiva software
running at same time as
BD FACSCanto clinical
software Quit the software you are not
using or put the cytometer in
standby: Cytometer (Instrument)
> Standby.
Cytometer power is off Turn power on.
Internal firmware error Cycle power on cytometer.
Cytometer and fluidics
cart will not turn on Power cord disconnected
from wall socket or cytometer Reconnect the power cord to the
wall socket or the cytometer.
Instrument circuit breaker
tripped Switch on the cytometer circuit
breaker, followed by the
instrument power (if off).
Blown fuse in cytometer
controller Turn off the instrument main
power and call BD Biosciences.
Instrument Troubleshooting (continued)
Observation Possible Causes Recommended Solutions