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Customer Service Menu
39
Customer Service Menu
The Customer Service Menu gives the opportunity to customise and optimise features in the product that normally require the aid from the dealer
or service centre.
It may also be used to give the Service Centre the basic information about the product directly on screen and not by reading a label on the back of
the product.
The Customer Service Menu provides the choices between different read outs, adjustment possibilities or settings.
Settings marked in
bold
writing are factory default values.
Information about the type, item and serial number as well as the current Option setting and IR-address are displayed at the bottom as greyed out
lines. These values cannot be changed via the menu.
An overview of the Customer Service Menu is seen on
page 38
.
Accessing Customer Service Menu
- Press the
MENU
button on the remote control, choose SETUP, and press the
Centre
button. Press
RED
button and within 3 seconds press the
Centre
button
.
How to exit Customer Service Menu
- Press
BACK
on Beo6/Beo4 (type 1710 or newer; set in Mode 1) to leave the Customer Service Menu (just like the ordinary menu operation), and
the product returns to its normal state.
SW VERSIONS
This submenu shows the SW version for the different processors in the system. These values are read-only and cannot be modified through the
menu.
The SVN REVISION and BBE REVISION values identify the SW build in the product.
The ABOUT menu is showing a text string describing the Open Source licenses.
PUC VERSIONS
This submenu shows the versions for the different decoder files (although only for those configured in the system). These values are read-only and
cannot be modified through the menu. If there are no PUC DEC files flashed in the product, the PUC VER item is not accessible (dimmed out).
Devices configured on an HDMI Matrix are shown in a separate section.
Note: Always ensure to update the PUC tables to the newest version!