Baldor NextMove ST, Installation Manual

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www.supportme.net
Troubleshooting 6-1 MN1929
6.1 Introduction
This section explains common problems and their solutions.
If you want to know the meaning of the LED indicators, see section 6.2.
6.1.1 Problem diagnosis
If you have followed all the instructions in this manual in sequence, you should have few
problems installing the NextMove ST. If you do have a problem, read this section first.
In WorkBench v5, use the Error Log tool to view recent errors and then check the help file.
If you cannot solve the problem or the problem persists, the SupportMe feature can be used.
6.1.2 SupportMe feature
The SupportMe feature is available from the Help menu or by clicking the button on the
motion toolbar. SupportMe can be used to gather information which can then be e-mailed,
saved as a text file, or copied to another application. The PC must have e-mail facilities to use
the e-mail feature. If you prefer to contact Baldor technical support by telephone or fax, contact
details are provided at the front of this manual. Please have the following information ready:
H
The serial number of your NextMove ST (if known).
H
Use the Help, SupportMe menu item in WorkBench v5 to view details about your system.
H
The type of motor that you are using.
H
A clear description of what you are trying to do.
H
A clear description of the symptoms that you can observe, for example error messages
displayed in WorkBench v5, or the current value of any of the Mint error keywords
AXISERROR , AXISSTATUS , INITERROR , and MISCERROR .
H
The type of motion generated in the motor shaft.
H
Give a list of any parameters that you have setup, for example the scale settings you have
entered.
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Troubleshooting
6