WARRANTY
|
OWNER’S MANUAL
57
www.bainultra.com
Printed in Canada. Copyright © May 2017 BainUltra Inc. All rights reserved. 45220001
Some products, specifications, and services mentioned in this manual are described in pending patent applications or are protected by patents.
W
ARRANTY
W
ARRANTY
W
ARRANTY
W
ARRANTY
THE BAINULTRA
®
LIMITED WARRANTY
BAINULTRA
®
THERMOMASSEUR
®
& THERMASENS
®
: 20 YEARS, VEDANA
®
: 5 YEARS
LIMITED WARRANTY
This limited warranty is extended only to the original purchaser of the unit who has
possession of his or her receipt of purchase, and is valid only when the unit has been
purchased through an authorized Bains Ultra Inc. (“BainUltra
®
”) retailer and has been
registered with BainUltra
®
(registration not required for consumer purchasers domiciled
in the Province of Québec). This warranty is not transferable under any circumstance.
Please note that you are responsible for inspecting the product and all parts prior
to installation. This warranty will not apply if a product with visible defects has been
installed without providing notice to BainUltra
®
of the defect.
Your BainUltra
®
ThermoMasseur
®
, ThermaSens
®
or soaking bath is covered by the best
warranty in the industry. BainUltra
®
guarantees the acrylic and motor turbine of your
bath for a twenty-(20) year period from the original purchase date against defects in
materials and workmanship.
In the case of the electronic components of the therapeutic baths parts of the Vedana
®
and the new technologies Geysair, AromaCloud
®
, WarmTouchShell and Chromatherapy.
BainUltra
®
guarantees against defects in materials and workmanship for a five-(5) year
period from the original purchase date.
Towel bars, grab bars and claw feet are guaranteed for a two-(2) year period.
The wastes and overflows are guaranteed for a one-(1) year period from the original
purchase date.
The Akasa Bath Pillow and Comfort Cushion are guaranteed for a two (2) year period.
For the wooden complementary product Akasa (Chair, footrest, legrest, espalier),
BainUltra
®
guarantees that, in their original manufacturing form, these parts are
free of any manufacturing, dimensional or strongly apparent natural defects for a
one-(1) year period from the original purchase date.
Tile flanges are guaranteed prior to installation only.
BainUltra
®
products are designed for residential use only. BainUltra
®
products used
for commercial or display applications will be limited to a two-(2) year warranty against
defects in materials and workmanship regardless of the specific nature of any potential
defects.
BainUltra
®
products sold outside of North America will be limited to a parts-only warranty
through the dealer of the sale. Our service department will help diagnose any problems
with your unit and will provide parts only for repairs or replacements covered by the
warranty. All parts will be shipped to the dealer in North America. BainUltra
®
will not be
responsible for cost of shipping or servicing outside of North America. Any part that
must be changed during the warranty period will be covered by the original warranty
or for a two-(2) year period following replacement, according to the first contingency.
EXCLUSIONS
The above-stated limited warranty applies as long as: i) the damage is not caused by an
accident, abuse, misuse, fire, insects, use of abrasive products, force majeure or an act
of God. The above-stated limited warranty does not apply to:
i) Transport, handling or installation damages; or ii) wood components that will, because
of their organic nature, expand when exposed to seasonal changes, normal heating
variations and normal exposure to sunlight which will slightly alter the wood tint.
Moreover, this warranty is void if: i) your BainUltra
®
ThermoMasseur
®
bath, ThermaSens
®
bath, your Vedana
®
, or any other BainUltra
®
product is installed by anyone other than
a licensed contractor; ii) your BainUltra
®
bath, your Vedana
®
, or any other BainUltra
®
product or part thereof has been modified or if any repairs have been attempted by
anyone other than BainUltra
®
, an authorized BainUltra
®
dealer, or other representative
of BainUltra
®
; or iii) the unit is installed outdoors, or has not been installed in accor-
dance with BainUltra
®
’s instructions, or in compliance with local codes and ordinances.
Because of their organic nature, wood components will expand and contract with
seasonal changes and normal heating variations. With time, normal exposure to
sunlight will slightly alter the wood tint. These changes are not covered by the warranty.
Any and all components that are not provided by BainUltra
®
, as well as any items attached
or installed on your BainUltra
®
ThermoMasseur
®
, ThermaSens
®
bath , your Vedana
®
,
or on any other BainUltra
®
product after the date of manufacture are expressly
excluded from this limited warranty.
This limited warranty does not cover any breakage and/or damage resulting from
improper (non-factory) installation of AromaCloud
®
technology. For further information,
refer to the AromaCloud
®
Localisation document.
PROCEDURE
Any defect involving BainUltra
®
’s potential liability under this limited warranty shall
be reported to BainUltra
®
within ten (10) days of its occurrence. To assist you with
your warranty, please contact BainUltra
®
’s customer service by email, telephone or fax
between 8 a.m. to 8 p.m.
Monday to Thursday (EST) or 8 a.m. to 5 p.m. on Friday (EST).
Email: [email protected]
Tel.: 1 800 463-2187 or 418 831-7701
Fax: 1 800 382-8587 or 418 831-6623
BainUltra Inc.
956, chemin Olivier
Lévis, Québec
Canada G7A 2N1
Proof of purchase and date of purchase will be required. Units claimed to be defective
shall be held until inspected by an authorized representative of BainUltra
®
, and upon
their specific instructions, units found to be defective will be repaired or replaced at
BainUltra
®
’s exclusive choice. The liability of BainUltra
®
with respect to the sale of this
unit shall be limited to repair or replacement by a similar product as provided above
and does not include any cost of removal, reinstallation, transport and shipping of
defective product, loss of time, salary or any other expenses as well as any consequential
damages of any kind.
BainUltra
®
and its representatives shall not be liable for any injury, loss, cost or other
damage, whether direct, consequential, incidental, or special, that arise from any defect
covered under this limited warranty, even if BainUltra
®
has been advised of the possibility
of such damage. Some states and provinces may not allow the exclusion or limitation
of incidental or consequential damages, so the above limitation or exclusion may not
apply to you, but these limitations or exclusions will be enforced to the maximum extent
of the law.
An adequate access way to mechanical and electrical parts of your BainUltra
®
ThermoMasseur
®
bath, ThermaSens
®
bath, your Vedana
®
, or any other BainUltra
®
product must be
anticipated and prepared before an authorized representative arrives on the premises
to carry out a repair. The costs incurred to provide access to the motor turbine, the
electronic module or the heating system will not be covered by this warranty.
LIMITATIONS
Except for consumer purchasers domiciled in the Province of Québec, and except to the
extent prohibited by applicable law, this limited warranty replaces all other warranties,
expressed or implied, in fact or at law, including implied warranties based on course
of dealing, usage of trade, and merchantability and fitness for a particular purpose.
(Inapplicable in Québec). The terms of this limited warranty cannot be modified or
extended in any way whatsoever by any agent, dealer, distributor, service company
or party other than BainUltra
®
.
BainUltra
®
excludes any statement in any advertisement or instruction, any picture, or
any guideline as an express warranty for our products. We recognize that some states
and provinces may not allow limitations on implied warranties, so the above limitations
and exclusions may not apply to you, but they will be enforced to the maximum extent
of the law.
LEGAL RIGHTS
This limited warranty gives specific legal rights and is not applicable if it interferes with
any law or regulation in any state, province or country.