B9Creations B9 Scan 500, Operating Manual

Page: 34 / 54

B9 Scan 500 Operating Manual Page34
Error description Possible causes Remedy
quality in the final model
(holes, pitted surfaces)
•
The model has some transparent
or reflective areas
•
Use scanning spray
•
The models is too dark
•
Use scanning spray
•
The model is fixed in the scanner
in the wrong position
•
Fix the model in the right posi-
tion or use the right spacer
•
The working plate is not in the
horizontal position when the ac-
quisition starts
•
Reset tray position before start-
ing the acquisition
•
The scanner has not been
properly calibrated
•
Calibrate the scanner
•
Close the B9 Scan application
and turn off the scanner, un-
plug it for at least 10 seconds.
Restat the scanner and restart
B9 Scan application.
•
If none of the above solves the
problem, contact E.G.S. srl cus-
tomer service
10 The B9 Scan application
runs correctly but nothing
is visible on the screen
during acquisition
•
The calibration process was not
correctly run
•
Calibrate the scanner
•
A USB Webcam or HUB is installed
•
Remove the Webcam or the
HUB
•
If none of the above solves the
problem, contact E.G.S. srl cus-
tomer service
11 The B9 Scan application
runs correctly but "SAC not
found!" error message is
returned
•
Electronic failure
•
Contact E.G.S. srl customer ser-
vice
12 The B9 Scan application
crashes during acquisition
•
AntiVirus application installed
•
Remove the antivirus
•
The calibration process was not
correctly run
•
Calibrate the scanner
•
If none of the above solves the
problem, contact E.G.S. srl cus-
tomer service
13 The B9 Scan applications
runs correctly but an error
message "An error oc-
curred in the calibration
process!" is returned dur-
ing a scanner calibration
•
Calibration plate in the wrong po-
sition
•
Fix the calibration in the right
position using the long spacer
•
Calibration procedure failed
•
Calibrate the scanner again
•
Close the B9 Scan application
and restart it running another
calibration procedure
•
Close the B9 Scan application
and turn off the scanner, un-
plug it for at least 10 seconds.