B9Creations B9 Scan 500, Operating Manual

Page: 33 / 54

B9 Scan 500 Operating Manual Page33
Error description Possible causes Remedy
message appears "Con-
tinue with the trial version
or insert dongle and re-
start"
5 The B9 Scan application
doesn't run and an error
message appears "Invalid
customization license. This
software requires license
from xxx"
•
Wrong license version
•
Contact E.G.S. srl customer ser-
vice
6 The B9 Scan application
runs but the circular icon
in the bottom right of the
application window is yel-
low.
The B9 Scan application doesn't link
properly the hardware
•
Close the B9 Scan application
and turn off the scanner, un-
plug it for at least 10 seconds.
Restat the scanner and restart
B9 Scan application.
•
Contact E.G.S. srl customer ser-
vice
7 The B9 Scan application
runs but the plate coupling
system is not horizontal
•
The scanner has been moved
from its position or shaken
•
Reset tray position
•
The acquisition process has
stopped
•
The B9 Scan application crashed
during acquisition
•
The scanner was turned off by us-
ing the front On\Off switch during
the acquisition process
•
Turn On the scanner and Reset
tray position
•
The main AC i was disconnected
or turned Off during acquisition
•
Connect or turn on the main AC
and
Reset tray position
•
If none of the above solves the
problem, contact E.G.S. srl cus-
tomer service
8 The B9 Scan application
runs correctly but the
model is not moved during
the acquisition process
or
The B9 Scan application
runs correctly but while re-
setting axes the working
plate, the base plate or
the plate coupling system
doesn't move in the zero
position. (horizontal)
•
Engine malfunction
•
Unplug the scanner and contact
E.G.S. srl customer service
9 The B9 Scan application
runs correctly but low
•
Wrong acquisition cycle
•
Sets the appropriate acquisition
cycle
•
The model is not clean or dry
•
Clean and dry the models