background image

B9 Scan 500 Operating Manual 

 

Page32 

 

9.

 

TROUBLESHOOTING 

9.1.

 

KNOWN ISSUES 

Hardware

 

 

 Web camera connected to the PC via USB 2.0 or USB 3.2 port could malfunction the sys-
tem.

 

 

Do not use USB 2.0 or USB 3.2 portable dongles for mobile Internet.

 

 

9.2.

 

ERRORS AND CAUSES 

 

Error description

 

Possible causes

 

Remedy

 

1

 

The scanner doesn't turn 
on by using the front 
On\Off switch

 

 

Main connecting cable discon-
nected

 

 

Connect the main cable

 

 

Rear AC On\Off switch off 

 

 

Turn On the rear AC switch

 

 

Fuses blow

 

 

Replace the fuses

 

 

 

If none of the above solves the 
problem, contact E.G.S. srl  cus-
tomer service

 

2

 

The scanner is On but 
nothing is visible on the 
monitor

 

 

DVI-I cable non properly con-
nected to the DVI-I port in the 
scanner

 

 

Use the right DVI-I port in the 
scanner 

 

 

DVI-I cable not working         

 

 

Change the cable or use the 
ones provided in accessory box

 

 

A DVI-I to VGA adapter is present 
in the DVI-I port

 

 

Remove the adapter and use 
the cable provided in accessory 
box

 

 

 

If none of the above solves the 
problem, unplug the scanner 
and contact the E.G.S. srl  cus-
tomer service

 

3

 

The scanner is On but 
warm up sequence gets 
stucks 

 

or 

 

The scanner is On but no 
warm up sequence

 

 

Projector failure

 

 

Contact E.G.S. srl customer ser-
vice

 

4

 

The 

B9 Scan

 application 

doesn't run, and an error 

 

The PenDrive is not connected

 

 

Connect the PenDrive in a scan-
ner USB 3.0 port

 

Summary of Contents for B9 Scan 500

Page 1: ...B9 Scan 500 Operating Manual...

Page 2: ...information 6 3 Use in accordance with specifications 9 3 1 Working rules 9 4 Scope of delivery consumables set 10 4 1 Scope of delivery 10 4 2 Basic equipment set 11 4 3 Additional accessories 11 5...

Page 3: ...9 3 System Configuration 36 10 B9 Scan User s Guide 37 11 Maintenance 38 11 1 Routine maintenance 38 11 1 1 Maintenance and care 38 11 1 2 Dust filter cleaning 39 11 2 Fuses replacing 41 11 3 Software...

Page 4: ...light technology It has an open casing configuration and it can handle big size models B9 Scan 500 has an integrated PC installed inside scanner casing It is completely PLUG PLAY requiring only a mon...

Page 5: ...n within the working instructions on the opti mum use of the unit WARNING This symbol warns of the dangers of electric voltage DISCONNECT FROM MAINS Danger of electric shock when unit is opened Unplug...

Page 6: ...TION Prior to operation read the B9 Scan 500 Operating Manual carefully adhere to the infor mation provided in order to avoid errors and damage in particular damage to the health In addition to the in...

Page 7: ...used The use of different parts holds un known risks and must be avoided at any rate Proper function and safety of the unit are only guaranteed if the required tests maintenance and repair work have b...

Page 8: ...power unit removing the scanner cover Works at the elec trical equipment of the unit must only be performed by the authorized E G S srl service agents and in the safe condition voltage cleared Please...

Page 9: ...re difficult to acquire Coating the surfaces with a thin opaque lacquer just for measuring purposes is a common practice Transparent or semi transparent surfaces raise difficulties too Also in these c...

Page 10: ...t all components are in perfect condition upon delivery of the machine If you wish to make a complaint contact your supplier 4 1 SCOPE OF DELIVERY Item Q ty Description 1 Accessories box 1 Additional...

Page 11: ...cessories box Item Q ty Description 1 Calibration plate 1 Short spacer 1 Power cord 1 DVI I cable 1 HDMI 90 adapter 2 Fuse T 5A 250V 1 2 5 mm hexagonal tool 4 3 ADDITIONAL ACCESSORIES Item Code Descri...

Page 12: ...B9 Scan 500 Operating Manual Page12 Item Code Description Leios 2 R10 Contact our service agents for any additional information See paragraph Service...

Page 13: ...ICATION The product plate is on the scanner rear panel Item B9 Scan 500 A Company Product Label Product type Serial Number Prod uct year Rating Weight NOTE In any request for technical assistance alwa...

Page 14: ...00 Operating Manual Page14 Item B9 Scan 500 A On Off switch B Long spacer C Coupling system D Main On Off AC switch E Fuses F AC Socket G USB 2 0 Ports H Ethernet Ports I USB 3 2 Ports J DVI I Port K...

Page 15: ...agraph Technical data 6 2 UNPACKING The B9 Scan 500 device is shipped inside a cardboard box 1 Open the upper side of the cardboard box at the position where the clamps are present 2 Open the protecti...

Page 16: ...500 Operating Manual Page16 Take care not to pinch your fingers when placing the scanner on the table NOTE It is suggested to keep the packaging in case you need to ship the scanner for technical ass...

Page 17: ...obstacle because it is en gaged by the mova ble tray during ac quisition CAUTION This symbol warns about the dangers of risk of trapping hands fingers 270 x 290 The scanner needs to be positioned with...

Page 18: ...er prior to acclimatization 7 1 HARDWARE SETUP To properly setup the hardware follow the below steps Item B9 Scan 500 Connect the mouse and the keyboard using USB 2 0 ports in the scanner back panel I...

Page 19: ...B9 Scan 500 Operating Manual Page19 Item B9 Scan 500 Connect the DVI I cable to the vertical scanner DVI I port and plug it into the monitor DVI I port The monitor is not included in the package...

Page 20: ...onitor mains cable is not provided in the package CAUTION 1 Mains 100 240 Vac 50 60 Hz 2 Do not use any type of extension cord 3 Do not connect the de vice to any type of backup generator Connect the...

Page 21: ...ational The license activation takes place at the end of the user registration operations to be performed at the first launch of the product 1 Double click on the B9 Scan icon in the desktop 2 Push RE...

Page 22: ...owed with the machine are Operations On Off Setting Acquisition Model1 Putting into operation Reset tray position Normal size Putting out of operation Coupling spacer High Calibration Very high 1 The...

Page 23: ...r will be in idle mode ready for the operations The PC monitor will show the standard Windows desktop page On the left side there is the icon belonging to B9 Scan application See B9 Scan User s Guide...

Page 24: ...Scan icon in the desktop 2 Click on Action menu Scanner Reset tray position or directly double click on icon 3 Wait until a dialog box confirms the end of the process In a few seconds the plate will...

Page 25: ...spacers a long one A mounted by default on the scanner and a short one B To execute some operations or using accessories the long spacer must be removed If re quired apply the following procedure 1 Re...

Page 26: ...acer always with the retention screw 8 2 3 CALIBRATION The B9 Scan 500 calibration procedure is a very simple task 1 Put the calibration plate directly on the long spacer 2 Double click on the B9 Scan...

Page 27: ...If the scanner is not moved and kept at a constant temperature it can be calibrated once every two weeks Calibration is always necessary when o The first time the scanner is unpacked o When the scanne...

Page 28: ...m the points into a mesh NOTE The scanning process can be interrupted any moment by clicking the button Stop the scanner immediately stops moving and all the the data are lost Use a Reset tray positio...

Page 29: ...90 No spacer In the following paragraph more detailed instruction 8 3 1 1 STANDARD MODEL PLACEMENT Properly placing a single model requires the use of the working plate included in the AP 0000015 Mode...

Page 30: ...Opera tions Coupling spacer 2 Use the short spacer coupling it directly to the coupling system 3 Secure the working plate on the short spacer 8 3 1 3 VERY HIGH MODEL PLACEMENT If the model is more th...

Page 31: ...B9 Scan 500 Operating Manual Page31...

Page 32: ...tomer service 2 The scanner is On but nothing is visible on the monitor DVI I cable non properly con nected to the DVI I port in the scanner Use the right DVI I port in the scanner DVI I cable not wo...

Page 33: ...een moved from its position or shaken Reset tray position The acquisition process has stopped The B9 Scan application crashed during acquisition The scanner was turned off by us ing the front On Off s...

Page 34: ...ibration process was not correctly run Calibrate the scanner A USB Webcam or HUB is installed Remove the Webcam or the HUB If none of the above solves the problem contact E G S srl cus tomer service 1...

Page 35: ...ration plate damaged or scratched Replace the calibration plate Wrong spacer used Use long spacer If none of the above solves the problem contact E G S srl cus tomer service 14 The B9 Scan application...

Page 36: ...and hardware settings If an error is detected the dialog box of the Configuration Control Panel will be shown Depending on the errors detected some items will be active EDIT button it opens a dialog b...

Page 37: ...B9 Scan 500 Operating Manual Page37 10 B9 SCAN USER S GUIDE See the B9 Scan User s Guide manual for further details Double click on the B9 Scan icon on the desktop select Main menu User Guide...

Page 38: ...ted there see paragraph Service 11 1 ROUTINE MAINTENANCE The B9 Scan 500 periodic maintenance operations are Maintenance Action D W M 3M 6M 12M Maintenance and Care Cleaning Cover Plate Cleaning Camer...

Page 39: ...ur liquids directly onto the scanner Do not use an excessively wet cloth or allow water getting inside the case Do not use any abrasive cleaners Do not use solvents such as acetone isopropyl alcohol h...

Page 40: ...direction 5 Use a blow of low pressure compressed air to clean it Direct the air blow as shown in the figure If necessary replace the entire filter DISCONNECT FROM MAINS Always disconnect the equipmen...

Page 41: ...erious injury WARNING Always replace a fuse with an identical type and never substitute a fuse with foil or an other object This could lead to electrocution and fires Do not keep replacing a fuse if i...

Page 42: ...pare parts must be used The use of different parts holds unknown risks and must be avoided at any rate NOTE The B9 Scan 500 is provided with all the software required for the operations If additional...

Page 43: ...arliament and the European Council of 2005 05 03 Its main purpose is to prevent waste from electrical and electronic equipment and to promote reuse recycling and other forms of recovery to reduce both...

Page 44: ...axis movement Rotation Tilting Max model size W x D x H 180 x 180 x 180 mm Max model weight 1 8 Kg 3D scanning volume W x D x H 90 x 60 x 55 mm Accuracy 0 010 mm Input data format STL ASC PLY OBJ Out...

Page 45: ...B9 Scan 500 Operating Manual Page45 Specifications B9 Scan 500 Package weight 24 Kg...

Page 46: ...X HDMI 1 X DVI D 2 X USB 3 2 2 X USB 2 0 1 X Ethernet 10 100 1000 Mbps OS Windows 10 Pro 64 bit 14 1 OPERATING CONDITIONS Specifications B9 Scan 500 Use only indoors Temperature range 10 C to 40 C Re...

Page 47: ...B9 Scan 500 Operating Manual Page47 Model Company Product Label B9 Scan 500 14 3 DIMENSIONS...

Page 48: ...B9 Scan 500 Operating Manual Page48 14 4 ELECTRICAL CIRCUIT DIAGRAM...

Page 49: ...B9 Scan 500 Operating Manual Page49 15 OPERATIONS CHECK LIST Putting into operations...

Page 50: ...ick Main menu Calibration 4 Click the OK button in the Calibration Mode dialogue box 5 Wait a few minutes until a dialogue box confirms the end of the process Acquisition 1 Place properly the model or...

Page 51: ...B9 Scan 500 Operating Manual Page51 2 Turn off the scanner bt using either the Shutdown button in the desktop Start menu or the front switch button...

Page 52: ...500 Operating Manual Page52 16 SERVICE Service Partners E G S srl Via del Tappezziere 4 40138 Bologna BO Italy Tel 39 0 5119930101 Fax 39 0 5119900892 Email egs info egsolutions com Web www egsolutio...

Page 53: ...ition Date Comments DC 0000171 0 27 11 2019 Emission DC 0000171 A 23 11 2020 Update due to LumenD minor fixes DC 0000171 B 05 02 2021 Updated technical data e minor bugs fixed DC 0000171 C 09 04 2021...

Page 54: ...B9 Scan 500 Operating Manual Page54 KEYWORD INDEX No index entries found...

Reviews: