Appendix A: Troubleshooting
AXIS StorPoint HD
78
User’s Manual
Errors when Accessing the StorPoint HD
If you get error messages when trying to access the StorPoint HD or
any inserted Jaz disk using TCP/IP, please make sure that you have
assigned a unique Internet address to the StorPoint HD. See also
“
Assign an Internet Address and a Host Name
You should also check the SCSI chain and ensure that all external Jaz
drives are switched on and that only the last unit is terminated. Make
sure the drives are switched on before the AXIS StorPoint HD is
powered up. See also “Step 2 - Connecting Jaz Drives to the StorPoint
HD” on page 15.
Please note that Microsoft Windows Network must be enabled to
access the StorPoint HD using SMB.
Consult the error table above to see if the front panel indicators can
help you identify the problem.
Jaz Disk Software will not run
If you have successfully inserted a Jaz disk, but the software on it
refuses to run or produces error messages, the software may expect the
Jaz data to be at root level. In the Microsoft and IBM network
operating system environments, you will then have to assign a drive
letter to that particular disc. See “Section 4 -
It may be necessary to restrict the number of simultaneous users to one
if the Jaz disk software is a single user version.
Some applications look for information on the Jaz disk using its
default name - if you have set an alias name it may not recognize the
disk and fail to run.
