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Axis StorPoint HD, User Manual

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Axis StorPoint HD User Manual Download Page 74

Appendix A: Troubleshooting

AXIS StorPoint HD

73

User’s Manual

  

Appendix A Troubleshooting

This appendix will help you to:

•

Understand the meaning of the front panel indicators . . . page 76

•

Run a diagnostic check. . . . . . . . . . . . . . . . . . . . . . . . . . . page 74

The remainder of this appendix deals with the following problems:

•

Errors when accessing the StorPoint HD . . . . . . . . . . . . . page 78

•

Problems when running Jaz Disk software . . . . . . . . . . . . page 78

Summary of Contents for StorPoint HD

Page 1: ......

Page 2: ...st efficient solution for sharing CD ROMs across the network The AXIS StorPoint CD is available as standalone and tower module in both Ethernet and Token Ring versions Additionally the tower module is...

Page 3: ...Basic Installation How to connect your AXIS StorPoint HD to the network and how to connect Iomega Jaz drives to your server 3 NetworkConfiguration HowtointegrateAXISStorPointHDinyournetworkenvironment...

Page 4: ...ill be required to take whatever measures may be required to correct the interference Shielded cables should be used with this unit to ensure compliance with the Class A limits Europe This digital equ...

Page 5: ...Preface AXIS StorPoint HD 4 User s Manual...

Page 6: ...Operating Systems 20 TCP IP 20 Section 4 Accessing Networked Jaz Drives 25 The StorPoint HD File System 26 Access Points 30 Microsoft and IBM Network Operating Systems SMB 31 Web browsers HTTP 43 Sec...

Page 7: ...ront Panel Indicators 76 Errors when Accessing the StorPoint HD 78 Jaz Disk Software will not run 78 Restoring Factory Default Settings 79 Appendix B The Config File 81 Appendix C Updating the Softwar...

Page 8: ...an Ethernet version Up to 7 Iomega Jaz drives can be connected via its SCSI connector HD Tower module versions The AXIS StorPoint HD T has the same functionality as the standalone version but the encl...

Page 9: ...and manage your StorPoint HDs it is available from the AXIS web site The StorPoint HD also supports the HTTP protocol which means that it can be reached on the Internet intranet using a Web browser e...

Page 10: ...NetBIOS NetBEUI and SMB over NetBIOS TCP IP It also supports HTTP over TCP IP which means that the server can be reached from any environment using a Web browser With the Microsoft and IBM network sys...

Page 11: ...ives and towers Web Server Functionality Being a Web server means that it can be accessed from any Web browser e g Netscape Navigator MS Internet Explorer etc The support includes configuration manage...

Page 12: ...art no 14412 AXIS User Group registration leaflet Part no 15119 Included with the standalone version StorPoint HD only Power supply 12V DC Included with the tower module StorPoint HD T 4 screws StorPo...

Page 13: ...on AXIS StorPoint HD To install follow step 2 to 3 outlined on the following pages The tower plug in module AXIS StorPoint HD T To install follow step 1 to 3 outlined on the following pages The tower...

Page 14: ...tem for the installation e g by removing the chassis 2 RecordtheserialnumberoftheStorPointHD T Youwillneedthis number during the network configuration described in Section 3 Network Configuration The...

Page 15: ...D T using the ribbon cable The external board includes both network connectors and the Push button as shown in the picture below Theboardisintendedtobemountedonthebackofthetower system The mounting pl...

Page 16: ...onnector on the StorPoint HD 2 Connect the SCSI cable to the Jaz drive s 3 Set the SCSI address of the Jaz drive s Each connected drive must have a unique SCSI address SCSI addresses 0 through 6 may b...

Page 17: ...terminated at both ends 5 Power up the StorPoint HD Standalone version only First connect power to all Jaz drives and switch them on Then connect the external power supply to the StorPoint HD HD towe...

Page 18: ...the Network Administrator Ethernet The standalone Ethernet version of the AXIS StorPoint HD is equipped with 10baseT and 10base2 connectors The HD tower module on the other hand is equipped with 10bas...

Page 19: ...e power supply 2 Connect the network cable to the appropriate connector 3 Power up the StorPoint HD Standalone version only First connect power to all Jaz drives and switch them on Then connect the ex...

Page 20: ...ing operating system environments Microsoft IBM Network Operating Systems page 20 TCP IP page 20 Note To use the StorPoint in the TCP IP environment you must first set its IP address This can be done...

Page 21: ...ial number found on the underside label of the StorPoint available Make sure the StorPoint is powered up and attached to the network Any network configuration should always involve the Network Adminis...

Page 22: ...t address when installing your AXIS StorPoint HD Always consult your Network Administrator before assigning an Internet address Note If the host name has not been included in the system host table as...

Page 23: ...p allows for the automatic but temporary assignment of Internet addresses from a central pool In the absence of either an active RARP or BOOTP daemon running on the host DHCP will when enabled cause t...

Page 24: ...he host will return Reply from 192 36 253 80 or similar indicating that the address has been set and that communication is established Notes When you execute the ping command for the first time you sh...

Page 25: ...NetBIOS over TCP IP scope ID Lease duration 2 Activate the scope 3 Set the DHCPEnable parameter to yes in the Config file of the StorPoint HD Using WINS with the StorPoint HD If you intend to use WINS...

Page 26: ...on to the file system and shows how to access the Jaz drives Following this introduction you can choose one or more of the descriptions on accessing the StorPoint HD via your operating system environm...

Page 27: ...rPoint HD directory structure is outlined below The purpose of each folder is more fully explained on the following pages jaz config volumes root sys hd0 hd1 hd6 index htm html public axis_hd mib conf...

Page 28: ...is also known as the SCSI alias name or SCSIAlias Why set alias names Often the volume name is not a good representation of the Jaz disk contents An alias name is a convenient way of setting a more si...

Page 29: ...d volumes txt control the access to the file system of the StorPoint HD itself Also the file default txt is available containing the default settings to be used when either a new Jaz disk is inserted...

Page 30: ...accessing the StorPoint HD from Web browsers The axis_hd mib file is used by SNMP The stat txt file contains StorPoint HD statistics The config ini file is used to set the StorPoint HD parameters as...

Page 31: ...ators who have to be able to configure and monitor the StorPoint HD jaz folder access The jaz folder is used as the access point The user can access all Jaz disks inserted into the drives connected to...

Page 32: ...TCP IP also designated NBT The StorPoint HD will automatically handle both protocols Notes The examples below assume that you have not changed the SMB server name on the StorPoint HD The default serv...

Page 33: ...Networked Jaz Drives AXIS StorPoint HD 32 User s Manual Windows 95 and Windows NT 4 x 1 Start the Windows Explorer from the Start Programs Menu 2 Expand the Network Neighborhood icon The available res...

Page 34: ...Network icon and then open the Workgroup folder If the Workgroup folder is not visible refer to Alternative Method of Connection on page 35 4 Double click the entry for your new StorPoint HD The defa...

Page 35: ...arameter ShowPseudoShares has been set to no see Section 6 the only files you will see are the Jaz disks 5 Select one of the StorPoint HD resources For access to all folders and files right click root...

Page 36: ...lder for each Jaz disk or Jaz drive if an alias name for the SCSI ID has been set used for mounting individual Jaz disks to drive letters Alternative Method of Connection If you have removed the defau...

Page 37: ...rPoint HD 36 User s Manual Windows for Workgroups 1 Start the File Manager 2 From the Disk menu select Connect Network Drive Double click Workgroup The following dialog is displayed You may have to cl...

Page 38: ...umber 4 From the bottom listing select one of the StorPoint HD resources For root level access select the root folder For Jaz folder access select the jaz folder For Jaz disk access select the Jaz dis...

Page 39: ...t digits of the StorPoint HD serial number in the Path box and click OK Windows NT 3 x 1 Start the File Manager 2 From the Disk menu select Connect Network Drive 3 In the listing double click the entr...

Page 40: ...ing a different user name enter the name in the Connect As box Otherwise leave the Connect As box empty 8 Click the OK button the StorPoint HD is now ready for use IBM Peer for OS 2 Make sure you have...

Page 41: ...D folder or inserted Jaz disk For root level access type root For Jaz folder access type jaz For Jaz disk access type the volume name of the Jaz disk for example hd_18881 6 IntheLocaldevicenamefield s...

Page 42: ...use commands DOS The StorPoint HD is mounted using the net use command provided that the appropriate network support is installed 1 Use the net use command to mount the StorPoint HD At the DOS prompt...

Page 43: ...you are using DOS within Windows 95 or Windows NT 4 x and you wish to access files or directory names longer than 8 characters you will need to precede these long names with a quote mark For example t...

Page 44: ...rs without passing the StorPoint HD Home Page If required the HTTP support can be switch on or off using the parameter HTTPEnable default setting is on as described in Section 5 StorPoint HD Configura...

Page 45: ...om here several links to all the functionality of the StorPoint HD as well as external links are available Jaz Access When you click the Jaz Access button you will see a list of the Jaz disks that are...

Page 46: ...ingthebookmark Youwillthenbeableto returntothatspecific Jaz disk You can continue this process by selecting any directory or file on a Jaz disk and then adding the bookmark so that you can return to t...

Page 47: ...Section 4 Accessing Networked Jaz Drives AXIS StorPoint HD 46 User s Manual...

Page 48: ...AXIS WinPoint page 53 AXIS unique software which automatically locates your StorPoints and allows you to setup the configuration with a Web browser as above or with WinPoint s Windows tool Using a tex...

Page 49: ...escribed in TCP IP on page 20 Also the HTTPEnable parameter must be set to yes which is the default setting Follow the steps below to enter the configuration from a Web browser The browser used in the...

Page 50: ...will bring you to the Home Page of your AXIS StorPoint HD as shown below 5 Click Configuration When entering for the first time during a session you will be prompted to enter the Username and Password...

Page 51: ...arameter group 9 RestarttheStorPointHDtomakethenewsettingstakeeffect Click Home and then Management In the Management page click Restart and then Restart again to confirm The indicators will flash dur...

Page 52: ...installing AXIS WinPoint it is recommended that you close all Explorer windows and other applications Installation The AXIS WinPoint software is available for downloading on the Axis Web site see App...

Page 53: ...t 1 Double click the AXIS WinPoint icon on the Windows Desktop WinPoint will display an Explorer screen with a StorPoint folder 2 Select the StorPoint folder and open its Properties from the File menu...

Page 54: ...ing on the AXIS web site see Appendix E How To Contact Axis on page 87 Please refer to AXIS WinPoint Installation on page 51 for instructions on installing and setting up AXIS WinPoint 1 Locate the AX...

Page 55: ...nfigurationcannowbecarriedoutthrough the Web browser or WinPoint s Windows configuration tool as detailed in Configuration using a Web Browser on page 48 Setting the StorPoint s Internet Address using...

Page 56: ...ng a text editor In the examples below the Windows Notepad editor on a Windows 95 workstation is used 1 Start the Windows Explorer from the Start Programs Menu 2 Locate the StorPoint HD 3 In the confi...

Page 57: ...n be done by setting the Restart parameter to yes the StorPoint will restart when you save the file 6 Save the file Saving the file is equivalent to submitting the new settingstotheStorPointHD Ifyouha...

Page 58: ...s files Web Browser page 62 This is the easiest way and supported by on line help instructions Requires the Internet address to be set AXIS WinPoint s Windows configuration tool page 66 AXIS unique so...

Page 59: ...r through such a protocol will be given full access rights even if a tight security scheme has been setup in other protocols To disable unused protocols you will need to set the appropriate StorPoint...

Page 60: ...s the disk SessionTimeout specifies how many seconds a user is considered to be active after the last access to the disk When the time has expired another user may access the disk and perhaps lock out...

Page 61: ...kes sense to the users of the Jaz drive The name must be a unique and valid volume name In SMB the share name must not exceed 12 characters if this is insufficient to give a meaningful name you should...

Page 62: ...drive But this only happens when an alias name is entered for the drive if there is no alias the drive access settings are not used If DriveAlias is set the following parameters will override those d...

Page 63: ...server s Home Page replacing steps 1 to 4 below The structure of the links on the Management Volume rights Web page are as follows The Volumes links contains all the access control files which are spl...

Page 64: ...browser used in the example is Netscape Navigator 1 Start the Web browser 2 From the File menu select Open Location The following dialog is displayed 3 Enter the URL of the server i e http Internet ad...

Page 65: ...you will be prompted to enter the Username and Password By default these are set to root and pass The Management page below will be shown Ifadditionalinformationonthefunctionalityisrequired clickHelp...

Page 66: ...ngs is discarded when a new Jaz disk is inserted The access settings for a Jaz drive will override the Jaz disk settings for disks that are inserted in that drive But this only happens when an alias n...

Page 67: ...nloading on the Axis Web site see Appendix E How To Contact Axis on page 87 Please refer to AXIS WinPoint Installation on page 51 for instructions on installing and setting up AXIS WinPoint 1 Locate t...

Page 68: ...orPoint s Home Page Alternatively if you have set AXIS WinPoint to operate with the WinPoint Windows configuration tool the window shown below will appear instead of the Web browser You can now set up...

Page 69: ...e Windows Notepad editor on a Windows 95 workstation is used 1 Start the Windows Explorer and locate the StorPoint HD 2 In the config folder locate the scsi txt file Open the file using Windows Notepa...

Page 70: ...at any time If the limit is reached the oldest settings is discarded when a new Jaz disk is inserted The access settings for a Jaz drive will override the Jaz disk settings for disks that are inserted...

Page 71: ...Security Management AXIS StorPoint HD 70 User s Manual Caution 0 When editing the files be sure that the equal sign and the parameter value is separated by a space Do not remove the END marker from t...

Page 72: ...hen trying to access the shared folder Access will then be granted to the folder and all subfolders The password is set using the SMBPassword entry in the access control files in the volumes folder Th...

Page 73: ...Section 6 Security Management AXIS StorPoint HD 72 User s Manual...

Page 74: ...ng This appendix will help you to Understand the meaning of the front panel indicators page 76 Run a diagnostic check page 74 The remainder of this appendix deals with the following problems Errors wh...

Page 75: ...HD will be interrupted during the diagnostic check The diagnostic check is only available for the first hour after switch on or restart Also you must restart the StorPoint HD before you can repeat th...

Page 76: ...the Web browser The test may take several minutes at the end of which you must once again reload the diagnostic page to see the results Any further reloading of the diagnostic page will simply show t...

Page 77: ...LED will flash Network Flashes to indicate the presence of network traffic Power Indicates that power is connected to the StorPoint HD This LED should remain lit and is only used to indicate power is...

Page 78: ...sure all connected drives have unique SCSI addresses and that only the last drive in the SCSI chain is terminated Disk Indicator Off If the Disk indicator remains off when inserting a Jaz disk into a...

Page 79: ...e note that Microsoft Windows Network must be enabled to access the StorPoint HD using SMB Consult the error table above to see if the front panel indicators can help you identify the problem Jaz Disk...

Page 80: ...igator and go to the Management page as outlined under Configuration using a Web Browser on page 48 2 On the Management page click Factory default 3 On the next page confirm by clicking Set defaults T...

Page 81: ...Keep the Push button pressed until the Network indicator flashes at regular two second intervals 3 Release the Push button and wait at least two seconds one flash of the Network indicator 4 Press and...

Page 82: ...0 indicates that no default router is set NetMask 0 0 0 0 Used to determine when the traffic should be sent via a router For example the normal class C mask is 255 255 255 0 The default 0 0 0 0 indica...

Page 83: ...corresponds to the writeCommunity SNMP object TrapDestination 0 0 0 0 Specifies the Internet Address which SNMP traps are sent to It corresponds to the trapAddress SNMP object Default is 0 0 0 0 i e a...

Page 84: ...e has been any new issues of the software You should have your present version numbers ready to compare against the latest software issues from Axis Alternatively go to the Axis Web site at http www a...

Page 85: ...low to upgrade the print server software 1 Log in to the Axis StorPoint HD with the command ftp host name where host name is the name assigned in your system host table 2 Youwillbepromptedforuseridand...

Page 86: ...e MIB Platform independent configuration and management via standard Web browser Security Microsoft Windows IBMOS 2 Share level access control WWW Password File Systems 16 bit VFAT Software Updates Fl...

Page 87: ...onnector 12V DC 0 5 A according to ANSI IEEE 802 3 1993 used for the AUI connector only and 5V DC 3 A Dimensions Height 1 7 in 4 3 cm Width 5 9 in 14 9 cm Depth 8 8 in 22 4 cm Weight 1 5 lbs 0 7 kg En...

Page 88: ...ide Web If you are connected to Internet have a look at the Axis Web site at http www axis com Here you can find information about the company and our products You can also download on line manuals to...

Page 89: ...isinc com URL http www axis com Europe Middle East Africa Australia Axis Communications AB Scheelev gen 16 S 223 70 Lund Sweden Phone 46 46 270 18 00 Fax 46 46 13 61 30 Email info axis com URL http ww...

Page 90: ...is Communications Pte Ltd 51 Thomson Road 187B Goldhill Centre Singapore 307630 Phone 65 250 8077 Fax 65 352 1655 Email info axis com sg Hong Kong Northeast Asia India Axis Communications Ltd Room 602...

Page 91: ...w To Contact Axis AXIS StorPoint HD 90 User s Manual Axis Communications Ltd Shanghai Office Room J 6 F World Trade Building NO 1590 Yan An West Road Shanghai 200052 China Phone 86 21 6280 8527 Fax 86...

Page 92: ...User Group 8 86 Axis Web site 87 AXIS WinPoint 66 AXIS WinPoint Installation 51 Axis_hd mib file 29 B bootp 22 C Config folder 29 55 Config ini file 29 D DHCP 22 24 Diagnostics 74 DOS 41 E Ethernet a...

Page 93: ...e 29 SCSIAlias 27 30 Security Management AXIS WinPoint 66 Text Editor 68 Web Browser 62 Server folder 59 Server name SMB 47 SessionTimeout 59 60 Share level access control 71 SMB 31 Over NetBIOS NetBE...

Page 94: ...Index AXIS StorPoint HD 93 User s Manual WinPoint 66 WinPoint Installation 51 WINS 24 World Wide Web 87 WWW 87...

Page 95: ...Index AXIS StorPoint HD 94 User s Manual...

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