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DSR Installer/User Guide

Managing Server Tasks Using the
OSCAR Interface

From the OSCAR interface Commands menu, you can manage your DSR

switching system and user connections, engage the scan and broadcast modes

and update your firmware.

Commands to Manage Routine Tasks for Your Servers

Feature Purpose

Broadcast Enable

Begin broadcasting to your servers. Confi gure a server list for
broadcasting under the Setup dialog box.

Scan Enable

Begin scanning your servers. Set up a server list for scanning in the
Setup dialog box.

User Status

View and disconnect users.

Reset PS/2

Re-establish operation of PS/2 keyboard and mouse.

Display Versions

View version information for the DSR1021 switch as well as view
and upgrade fi rmware for individual DSRIQ modules.

To access the Commands menu:

Press

Print Screen

to launch the OSCAR interface. The Main dialog

box appears.

2. Click

Commands

. The Commands dialog box appears.

Figure 3.13: Commands Dialog Box

Summary of Contents for DSR 1021

Page 1: ...Installer User Guide DSR 1021 ...

Page 2: ...ulated dangerous voltage within the product s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons POWER OFF This symbol indicates the principal on off switch is in the off position POWER ON This symbol indicates the principal on off switch is in the on position PROTECTIVE GROUNDING TERMINAL This symbol indicates a terminal which must be connected to eart...

Page 3: ...g There DSR DSView and OSCAR are trademarks or registered trademarks of Avocent Corporation or its affiliates All other marks are the property of their respective owners 2004 Avocent Corporation All rights reserved DSR 1021 Installer User Guide ...

Page 4: ...dio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Canadian Notification This Class A digital apparatus complies with Canadian...

Page 5: ...o Servers 31 Using Scan Mode 33 Setting Console Security 35 Setting the Keyboard Country Code 38 Managing Server Tasks Using the OSCAR Interface 40 Viewing and Disconnecting User Connections 41 Resetting Your PS 2 Keyboard and Mouse 42 Displaying Version Information 43 Chapter 4 Terminal Operations Accessing the Terminal Applications Menu 47 Appendices Appendix A FLASH Upgrades 57 Appendix B Using...

Page 6: ......

Page 7: ...Contents Features and Benefits 3 Safety Precautions 6 1 Product Overview ...

Page 8: ...port may be used to connect an SPC power control device to the DSR1021 switch An SPC device is an 8 or 16 outlet device that can be used to control the power state of any attached servers or serial devices using the DSView software residing on the user PC The LAN port is used to establish an Ethernet connection to the switch The MODEM port may be used by remote users to access the switch using a d...

Page 9: ...user has access permission When a user selects a server from the list the video of the selected server is displayed in a Video Viewer window Multiple servers can be accessed by one user Each additional computer s video will appear in a separate program window Create and manage user permissions with DES encrypted security An Administrator describes the configuration of computers attached to the DSR...

Page 10: ...Chapter 1 Product Overview 5 Figure 1 1 Example DSR1021 Switch Configuration DSR1021 Switch Ethernet Telephone Network Modem Analog User OSCAR graphical user interface Digital User DSView Software ...

Page 11: ... assembly the operation temperature of the rack environment may be greater than room ambient Use care not to exceed the rated maximum ambient temperature of the appliance Reduced Air Flow Installation of the equipment in a rack should be such that the amount of airflow required for safe operation of the equipment is not compromised Mechanical Loading Mounting of the equipment in the rack should be...

Page 12: ...Contents Getting Started 9 Installing the DSR Switch 11 2 Installation ...

Page 13: ... a modem connection If you are using an Ethernet networking infrastructure the TCP IP protocol is used for communications with the DSR1021 switch Although 10BaseT Ethernet may be used for an Ethernet connection Avocent recommends a dedicated switched 100BaseT network If communication with the DSR1021 switch will be made using a V 34 V 90 or V 92 modem the PPP protocol will be used You may specify ...

Page 14: ...you are communicating at the 100 Mb rate when using an Ethernet connection Additionally there are two LEDs above each port number on the front of your DSR1021 switch one green and one amber The green LED will illuminate when the attached system is powered The amber LED will illuminate when that port is selected DSRIQ modules PS 2 Sun and USB DSRIQ modules are available for attaching computers to y...

Page 15: ...switch appliances are connected to the network For additional information on how the DSR switch uses the TCP protocol see Appendix B of the DSView Installer User Guide Figure 2 1 shows the DSR1021 switch in a network configuration Figure 2 1 The DSR1021 Switch in a Network Configuration Installing the DSR Switch The following diagram illustrates one possible configuration for your DSR1021 switch F...

Page 16: ...t for updating firmware DSR1021 Switch KVM Connections Power Cord CAT 5 Cable Analog User Server DSRIQ Module PS 2 USB Sun and serial adaptors are available Server Server Server Ports 1 8 Internet Connection Ethernet and or Modem SPC Power Control Device Ethernet Telephone Network SPC Port Connection ...

Page 17: ...ack panel of the DSR1021 switch using the supplied null modem cable The terminal should be set to 9600 baud 8 bits 1 stop bit no parity and no flow control 3 Plug the supplied power cord into the back of the DSR1021 switch and then into an appropriate power source 4 When the power is switched on the Power indicator on the front of the appliance will blink for approximately 30 seconds while perform...

Page 18: ...lications menu in turn to finish configuring your DSR1021 switch for IP address netmask default gateway and ping response Once this is completed type a Ø and press Enter to return to the main menu Adjusting mouse settings on target machines NOTE We highly recommend that all Windows systems attached to the DSR1021 switch use the default Windows PS 2 mouse driver Before a PC running Windows NT 2000 ...

Page 19: ...eed to the default of 50 the sixth tick mark from the left 4 Uncheck the Enhance pointer precision checkbox 5 Click OK 6 Click Mouse Align in the DSView software remote session window s to resynchronize the mouse For IntelliPoint drivers 1 From the Desktop select Start Settings Control Panel Mouse The Mouse Properties dialog box will appear 2 Click on the Pointer Options tab 3 Set the speed settin...

Page 20: ...rom the Application Manager double click Desktop_Controls The Application Manager Desktop_Controls will appear 3 From the Application Manager Desktop_Controls double click Mouse Style Manager The Style Manager Mouse dialog box will appear 4 Set Acceleration to 1 0 for mouse sync 5 Click OK 6 In the DSView software remote session windows select Video Scaling Auto Scale 7 In the DSView software remo...

Page 21: ... supports VT100 terminal emulation 3 Connect the power supply to the power connector on your DSRIQ SRL module The cable expander can be used to power up to four DSRIQ SRL modules from a single power supply 4 Connect the DSRIQ SRL module power supply to an appropriate AC wall outlet Power up your serial device See Appendix C for more information on DSRIQ SRL modules To connect the local port keyboa...

Page 22: ...modem Plug a 9 pin serial cable into the MODEM connector on the back of your DSR1021 switch Plug the other end into the connector on the back of the modem NOTE Using a modem connection instead of a LAN connection will limit the performance capability of your DSR1021 switch 7 Optional Plug one end of the cable supplied with the SPC power control device into the SPC connector on the DSR1021 switch a...

Page 23: ...Changing the Display Behavior 28 Controlling the Status Flag 30 Broadcasting to Servers 31 Using Scan Mode 33 Setting Console Security 35 Setting the Keyboard Country Code 38 Managing Server Tasks Using the OSCAR Interface 40 Viewing and Disconnecting User Connections 41 Resetting Your PS 2 Keyboard and Mouse 42 Displaying Version Information 43 3 Local Port Operation ...

Page 24: ...be identified by name or number allowing you to customize server names Viewing and Selecting Ports and Servers Use the Main dialog box to view configure and control servers in the DSR switching system You may view your servers by name port or by the unique Electronic ID number EID embedded in each DSRIQ module You will see an OSCAR interface generated port list by default when you first launch the...

Page 25: ...g servers and serial devices Use the Main dialog box to select servers and serial devices When you select a server or serial device the DSR1021 switch reconfigures the keyboard and mouse to the settings for the selected server or serial device To select servers or serial devices Double click the server or serial device name EID or port number or If the display order of your list is by port Port bu...

Page 26: ...played after Print Screen is pressed 4 Click OK To soft switch to a server 1 To select a server press Print Screen If the display order of your server list is by port Port button is depressed type the port number and press Enter or If the display order of your server list is by name Name button is depressed type the first few letters of the name of the server to establish it as unique and press En...

Page 27: ...text box it selects the text for editing and enables the Left and Right Arrow keys to move the cursor Press Enter again to quit the edit mode Print Screen Backspace Toggles back to previous selection Print Screen Alt Ø Immediately disengages user from a server no server is selected Status flag displays Free This only applies to the Ø on the keyboard and not the keypad Print Screen Pause Immediatel...

Page 28: ...rical by port or EID number and alphabetical by name Change the Screen Delay Time before the OSCAR interface displays after pressing Print Screen Flag Change display timing color or location of the status flag Broadcast Simultaneously send mouse movements and keystrokes to multiple servers Scan Set up a custom scan pattern for up to eight servers Security Set passwords to protect or restrict serve...

Page 29: ... between displaying the name or the EID number of each DSRIQ module so even if you move the module server serial device to another port the name and configuration will be recognized by the appliance NOTE If a server is turned off its respective DSRIQ module will not appear in the Names list To access the Names dialog box 1 If the OSCAR interface is not open press Print Screen The Main dialog box a...

Page 30: ...lly updated The mouse cursor will change into an hourglass during the update No mouse or keyboard input will be accepted until the list update is complete To assign names to servers or serial devices 1 In the Names dialog box select a server or serial device name or port number and click Modify The Name Modify dialog box appears Figure 3 4 Name Modify Dialog Box ...

Page 31: ...he dialog box without saving changes NOTE If a DSRIQ module has not been assigned a name the EID is used as the default name To list servers alphabetically by name Press Alt N or click Name in the Main dialog box Changing the Display Behavior Use the Menu dialog box to change the display order of servers and set a Screen Delay Time for the OSCAR interface The display order setting alters how serve...

Page 32: ...ing on the display method selected the corresponding button will be depressed in the Main dialog box To set a Screen Delay Time for the OSCAR interface 1 Type in the number of seconds Ø 9 to delay the OSCAR interface display after you press Print Screen Entering Ø will instantly launch the OSCAR interface with no delay 2 Click OK Setting a Screen Delay Time allows you to complete a soft switch wit...

Page 33: ...ption Flag type by name Flag type by EID number Flag indicating that the user has been disconnected from all systems Flag indicating that broadcast mode is enabled To access the Flag dialog box 1 If the OSCAR interface is not open press Print Screen The Main dialog box will appear 2 Click Setup Flag The Flag dialog box appears Figure 3 6 Flag Dialog Box To determine how the status flag is displaye...

Page 34: ...ag to the desired location c Right click to return to the Flag dialog box NOTE Changes made to the flag position are not saved until you click OK in the Flag dialog box 6 Click OK to save settings or Click X to exit without saving changes Broadcasting to Servers The local user can simultaneously control multiple servers in a system to ensure that all selected servers receive identical input You ca...

Page 35: ...on all screens Because these conditions are extremely difficult to achieve broadcasting mouse movements to multiple systems may have unpredictable results To broadcast to selected servers 1 From the Broadcast dialog box select the mouse and or keyboard checkboxes for the servers that are to receive the broadcast commands or Press the Up or Down Arrow keys to move the cursor to the target server Th...

Page 36: ...own in scanning order You can however choose to display the server s name or EID number by pressing the appropriate button NOTE Scanning is only available to the local user To add servers to the scan list 1 If the OSCAR interface is not open press Print Screen The Main dialog box will appear 2 Click Setup Scan The Scan dialog box appears Figure 3 9 Scan Dialog Box 3 Determine the order within the ...

Page 37: ...rvers c Press Alt Home to move the cursor to the first server in the list d Press Alt End to move the cursor to the last server in the list 5 In the Time column type the number of seconds from 3 255 of desired time before the scan moves to the next server in the sequence 6 Move the cursor to the next line or press Down Arrow and repeat steps 2 5 for each of the remaining servers to be included in ...

Page 38: ... open Scanning will stop at the currently selected server or If the OSCAR interface is not open press Print Screen The Main dialog box will appear 2 Click Commands The Commands dialog box appears 3 Clear Scan Enable Setting Console Security Use the Security dialog box to set security on your local port console You can establish a screen saver mode that engages after your console remains unused for...

Page 39: ...re 3 11 Security Dialog Box To set or change the password 1 Single click and press Enter or double click in the New text box 2 Type the new password in the New text box and press Enter Passwords must contain both alpha and numeric characters are case sensitive and may be up to 12 characters long Legal characters are A Z a z Ø 9 space and hyphen 3 In the Repeat box type the password again and press...

Page 40: ...alog box appears Type your password and then click OK 3 The Main dialog box appears if the password was entered correctly To remove password protection from your console 1 From the Main dialog box click Setup Security the Password dialog box appears Type your password and then click OK 2 In the Security dialog box single click and press Enter or double click in the New box Leave the box blank Pres...

Page 41: ...will appear 2 In the Security dialog box clear Enable Screen Saver 3 Click OK To immediately turn on the screen saver Press Print Screen then press Pause This command only works when the user is connected to a server Setting the Keyboard Country Code NOTE Using a keyboard code that supports a language different from that of your DSR switch firmware will cause incorrect keyboard mapping Sun servers...

Page 42: ...rd and special considerations for Japanese and Korean Sun USB keyboards NOTE Only local users can view or change keyboard country code settings To set the keyboard country code for Sun servers 1 If the OSCAR interface is not open press Print Screen The Main dialog box will appear 2 Click Setup Keyboard The Keyboard dialog box appears Figure 3 12 Keyboard Dialog Box 3 Select a country code and clic...

Page 43: ...erver list for broadcasting under the Setup dialog box Scan Enable Begin scanning your servers Set up a server list for scanning in the Setup dialog box User Status View and disconnect users Reset PS 2 Re establish operation of PS 2 keyboard and mouse Display Versions View version information for the DSR1021 switch as well as view and upgrade firmware for individual DSRIQ modules To access the Com...

Page 44: ...d will be blank and the server field will display Free To view current user connections 1 If the OSCAR interface is not open press Print Screen The Main dialog box will appear 2 Click Commands User Status The User Status dialog box appears Figure 3 14 User Status Dialog Box To disconnect a user 1 If the OSCAR interface is not open press Print Screen The Main dialog box will appear 2 Click Commands...

Page 45: ...these peripherals by issuing a reset command The reset command sends a hot plug sequence to the server which causes the mouse and keyboard settings to be sent to the DSR1021 switch With communication re established between the server and the DSR1021 switch functionality is restored to the user NOTE This function is for Microsoft Windows based computers only Resetting the PS 2 on a server running a...

Page 46: ...pliance This information facilitates system troubleshooting and support For optimum performance keep your firmware current To display version information 1 If the OSCAR interface is not open press Print Screen The Main dialog box will appear 2 Click Commands Display Versions The Version dialog box appears The top half of the box lists the subsystem versions in the DSR1021 switch Figure 3 16 Versio...

Page 47: ...ion Dialog Box 4 Select a DSRIQ module to view and click the Version button The DSRIQ Version dialog box appears For more information on loading firmware see Appendix A Figure 3 18 DSRIQ Version Dialog Box 5 Click X to close the DSRIQ Version dialog box ...

Page 48: ...Contents Accessing the Terminal Applications Menu 47 4 Terminal Operations ...

Page 49: ...ration Firmware Management Enable Debug Messages Set Change Password Restore Factory Defaults Reset Appliance and Exit Each is discussed below Network Configuration The DSR1021 switch is configured for network access through this option When it is selected you will have access to the addressing that allows the DSR1021 switch to be positioned in your network PPP Configuration The DSR1021 switch con...

Page 50: ...will be prompted to re type the password Type the password again and press Enter 7 Enter Ø to exit To rename a user in the DSR1021 switch database 1 Select the PPP Configuration menu option 2 Select option 1 Authentication Database A list of users already within the database will appear 3 Enter E 4 You will be prompted to enter the number of the user you wish to rename Type the user s number then ...

Page 51: ...rity When it is selected you will be given two menu options Reset Authentication Tokens certificates of server running DSAuth Server and the connection status of the server running DSAuth Server The DSR switch operates in one of two modes All or Secure In the default All mode the DSR1021 switch allows any server running the DSAuth Server to initiate a session between the DSR switch and DSView soft...

Page 52: ...NMP and to specify parameters for SNMP operation The following SNMP parameters may be configured SNMP Enables or disables SNMP Read community name Specifies the community from which traps will be read Write community name Specifies the community to which traps will be written Trap community name Indicates the name of the community containing a trap Trap destination address 1 4 Indicates the addres...

Page 53: ...screen resolutions SPC Device Online Displays the SPC power control device location name and appliance port number for an SPC device that is detected to be online SPC Device Offline Displays the SPC device location name and appliance port number for an SPC device that is detected to be offline SPC Login Error Displays the user name SPC device location name and appliance port number for an SPC devi...

Page 54: ... to confirm and returned to the main SNMP Configuration menu NOTE The DSR1021 switch supports an SNMP MIB agent that provides read write access to the MIB II variables except for the External Gateway Protocol EGP group Firmware Management This menu contains the FLASH Download selection Use this selection to connect to Avocent and download the latest DSR1021 switch firmware For more information see...

Page 55: ... Set Change Password menu option 2 You will be prompted to type the old password and a new one 3 Re enter the new password to verify CAUTION This password places your DSR1021 switch terminal in a secure mode This password should be guarded like any network password and care should be taken to avoid forgetting or misplacing it There are no means for recovering a lost password Restore Factory Defaul...

Page 56: ...54 DSR Installer User Guide ...

Page 57: ...B Using the DSView Client Software Over a Modem Connection 61 Appendix C Using DSRIQ SRL Modules 64 Appendix D UTP Cabling 69 Appendix E Technical Specifications 71 Appendix F Sun Advanced Key Emulation 73 Appendix G Technical Support 75 Appendices ...

Page 58: ... server If you do not have a TFTP server there are several shareware and freeware programs that you can download CAUTION Disconnecting a DSRIQ module during a firmware update or cycling power to the server will render the module inoperable and require the DSRIQ module to be returned to the factory for repair To upgrade the DSR switch firmware using the Terminal Applications menu 1 Visit http www a...

Page 59: ... FLASH upgrade process On screen indicators will display the upgrade progress When the upload is complete the DSR1021 switch will reset and upgrade the internal subsystems 11 Once the upgrade is complete a verification message will appear on screen Upgrading the DSRIQ module firmware NOTE During an OSCAR interface initiated upgrade the DSRIQ module status indicator in the Main dialog box will be y...

Page 60: ...e DSRIQ Selection dialog box appears Figure A 3 DSRIQ Version Dialog Box 5 Click the Load Firmware button The DSRIQ Load dialog box appears Figure A 2 DSRIQ Selection Dialog Box 4 Select a DSRIQ module to upgrade and click the Version button The DSRIQ Version dialog box appears ...

Page 61: ...60 DSR Installer User Guide Figure A 4 DSRIQ Load Dialog Box 6 Click OK to initiate the upgrade ...

Page 62: ...n a remote operation is enabled the DSView Client software window will contain a topology tree with the single DSR1021 switch The following DSView software options are not available when using a modem connection Specification of an authentication server Enabling of port status polling Displaying server views Global macros Privacy mode connections to the Video Viewer window Viewing connected users ...

Page 63: ...lient software PC NOTE Windows displays a dialog box that prompts the DSR switch user for a username and password when a dial up connection is established It is not necessary to enter a username or password in the dialog box When this dialog box appears click OK to dismiss the dialog box 2 When a connection is established start the DSView software on the DSView Client software PC 3 Select Options ...

Page 64: ...ations menu See Chapter 4 for more information The DSR1021 switch will attempt to contact the DSAuth Server to authenticate the DSR switch user If the DSAuth Server is unavailable the DSR1021 switch will use its internal database to authenticate the DSR switch user 4 Type the username password and domain to which you wish to connect and then click OK If authentication is successful the DSR1021 swi...

Page 65: ...r specific actions and macros Configuring the DSRIQ SRL module NOTE The DSRIQ SRL module is a DCE device and only supports VT100 terminal emulation Pressing CTRL F8 will activate the Configuration Screen which contains menu items that allow you to configure your DSRIQ SRL module NOTE When the Configuration Screen is active pressing Enter saves changes and returns you to the previous screen Pressin...

Page 66: ... currently selected color displays in the option line as it is changed Available colors are Grey Light Grey Yellow Green Teal Cyan Blue Dark Blue Purple Pink Orange Red Maroon and Brown The default color is Grey This value cannot be identical to the Bold Text or Back ground value Bold Text This option changes the screen s bold text color The cur rently selected color displays in the option line as...

Page 67: ...value using the Left Arrow and Right Arrow keys 4 Repeat steps 2 and 3 to modify additional values 5 Press Enter to save your changes and exit the Configuration Screen or Press Esc to exit the Configuration Screen without saving the changes Creating a DSRIQ SRL module macro Pressing the Page Down key when the Configuration Screen is displayed will provide access to the Macro Configuration screen T...

Page 68: ...re the default values These key combinations can be changed using the Configuration Screen To use History mode 1 Press Ctrl F9 The mode will display as History 2 Press one of the following key combinations to perform the indicated action Home Move to the top of the buffer End Move to the bottom of the buffer Page Up Move up one buffer page Page Down Move down one buffer page Up Arrow Move up one b...

Page 69: ...n 1 DCD Data Carrier Detect Out of SRL DTR Data Terminal Ready 2 RXD Receive Data Out of SRL TXD Transmit Data 3 TXD Transmit Data In to SRL RXD Receive Data 4 DTR Data Terminal Ready In to SRL DSR Data Set Ready 5 GND Signal Ground N A GND Signal Ground 6 DSR Data Set Ready Out of SRL DTR Data Terminal Ready 7 RTS Request to Send In to SRL CTS Clear to Send 8 CTS Clear to Send Out of SRL RTS Requ...

Page 70: ... pairs gives this cable some immunity from the infiltration of unwanted inter ference CAT 5 cable is generally used for networks running at 10 or 100 Mbps CAT 5E enhanced cable has the same characteristics as CAT 5 but is manufactured to somewhat more stringent standards CAT 6 cable is manufactured to tighter requirements than CAT 5E cable CAT 6 has higher measured frequency ranges and significant...

Page 71: ...ted punch blocks patch panels and components Do not splice or bridge cable at any point Keep CAT 5 cable as far away as possible from potential sources of EMI such as electrical cables transformers and light fixtures Do not tie cables to electrical conduits or lay cables on electrical fixtures Always test every installed segment with a cable tester Toning alone is not an acceptable test Always ins...

Page 72: ...SRIQ module Supported Cabling 4 pair UTP CAT 5 or CAT 6 10 meters maximum length SETUP Port Number 1 Type Serial RS 232 Null Modem Cable Connector DB9 Male Network Connection Number 1 Type Ethernet IEEE 802 3 10BaseT Fast Ethernet IEEE 802 3U 100BaseT Connector RJ 45 Local Port Number 1 Type PS 2 and VGA Connectors PS 2 MiniDIN and 15 pin D Sub MODEM Port Number 1 Type Serial RS 232 Connector DB9 ...

Page 73: ...egrees Fahrenheit Ø 40 degrees Celsius operating 4 158 degrees Fahrenheit 20 70 degrees Celsius nonoperating Humidity 10 95 noncondensing Safety and EMC Standards Standards AS NZS CISPR22 CSA C22 2 No 950 EN61000 3 2 EN61000 3 3 EN55022 Class A EN55024 EN60950 FCC1 Part 15 Class A ICES 003 Class A IEC60950 VCCI V 3 Class A UL 1950 User Consoles Type PC running Windows NT or 2000 OS and DSR switchi...

Page 74: ...wing table as you would use the advanced keys on a Sun keyboard Sun Key Emulation Sun Key US PS 2 Key to Enable Sun Key Emulation Compose Application 1 Compose keypad Power F11 Open F7 Help Num Lock Props F3 Front F5 Stop F1 Again F2 Undo F4 Cut F10 Copy F6 Paste F8 Find F9 Mute keypad Vol keypad Vol keypad Command left 2 F12 Command left 2 Win GUI left 1 Command right 2 Win GUI right 1 1 Windows ...

Page 75: ... and Katakana Hiragana keys on Japanese Sun USB keyboards and Hangul and Hanja keys on Korean Sun USB keyboards must be accessed using alternate keystrokes Due to these keyboard specific differences keyboard mapping inconsistencies may be encountered when switching between servers using Sun DSRIQ VSN and DSRIQ WSN modules and servers using DSRIQ USB modules These keys function normally if your Sun...

Page 76: ...est possible service 1 Check the pertinent section of the manual to see if the issue can be resolved by following the procedures outlined 2 Check our web site at www avocent com support to search the knowledge base or use the on line service request 3 Call Avocent Technical Support for assistance at 888 793 8763 Visit the Avocent web site at http www avocent com support and click on Support Phone ...

Page 77: ...76 DSR Installer User Guide ...

Page 78: ...re made to product 3 If unreported damages occurred in any shipment of the product 4 If damages were due to or caused by equipment or software not provided by Avocent 5 If the unit is used with non grounded or incorrectly polarized AC power 6 If the product is used in contradiction to any instruction provided by any User Guide or Instruction Sheet provided to you or with the product 7 If the produ...

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