7.5 Refunds
79
XM and XT Operator Instructions
7
7.5 Refunds
If the refund function has been set up, you can refund the cost of goods
to the customer.
Refunds may be made as part of a sales transaction or as a separate
operation.
The scale shows the amount of cash refunded on the cash report and
updates the refund totals values and count.
If the customer has more than one identical item or pack, you can:
1. Enter the number of items.
2. Enter the value to be refunded for one item or pack.
The scale will calculate the total value to be refunded.
Where the refund is part of a sales transaction and the total receipt
value is negative, a refund slip will be printed after the sales receipt.
A security level may be assigned to this function. If your security level
is not high enough, you will see a warning message and the list of
authorised operators will be displayed.
Your scale must be in
receipt mode
and
PoS
must be enabled.
******** Refund Slip *********
xm-machine#227
29-06-10 10:05 Served by: Alan
Total
£10.35
Transactions
1
Customer...................................................
...................................................................
Figure 7.3 Example refund slip
Upon completion of a refund transaction, the scale automatically
returns to standard sale transaction mode.
7.5.1 Refund PLUs
Your scale may have refund PLUs set up to enable you to re-imburse a
customer for non-weighed items.
This enables refunds to be made on such items as bag re-use or bottle
refunds while maintaining totals integrity.
