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Avaya one-X 1603SW Administrator'S Manual Download Page 31

Issue 1 June 2010

31

 

Chapter 4: Avaya Aura Communication Manager 

Administration

Call Server Requirements

Avaya Communication Manager (CM) extends advanced telephony features to SIP telephones 
via Outboard Proxy SIP (OPS) support. This feature set offers enhanced calling features in 
advance of SIP protocol definitions and telephone implementations. 

Before you perform administration tasks, ensure that the proper hardware is in place, and your 
call server software is compatible with the 1603SW-I SIP IP Deskphones. Avaya recommends 
the latest CM software and the latest SIP IP deskphone firmware. 

Supported SIP Environments

1603SW-I SIP IP Deskphones can be deployed in non-survivability mode in the following 
enterprise environments:

●

Avaya Session Manager with Avaya Aura Communication Manager Release 6.0 

●

Avaya Midsize Business Template 5.2.1 with Avaya SES Release 5.2.1

Switch Compatibility 

You must administer 1603SW-I SIP IP Deskphones as 9620SIP telephones on Avaya 
Communication Manager Release 6.0.

For specific administration instructions about the 1603SW-I SIP IP Deskphones, see 

Administering Stations

on page 42.

Summary of Contents for one-X 1603SW

Page 1: ...Avaya one X Deskphone Value Edition SIP for 1603SW I IP Deskphones Administrator Guide Release 1 0 16 603608 Issue 1 June 2010 ...

Page 2: ...R INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com LicenseInfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a lice...

Page 3: ...abled Network 18 Step 3 Deskphone to DHCP Server 18 Step 4 Deskphone and File Server 18 Step 5 Deskphone and SIP Proxy Server 19 Error Conditions 19 Chapter 3 Network Requirements 21 Network Assessment 21 Hardware Requirements 21 Server Requirements 22 DHCP Server 23 HTTP HTTPS Server 23 Simple Network Time Protocol SNTP Server 23 Required Network Information 23 Other Network Considerations 24 SNM...

Page 4: ...34 NAT 35 DIFFSERV 35 Auto Hold 35 Call Transfer Considerations 35 Conferencing Call Considerations 36 Telephone Administration 36 CM SIP IP Deskphone Configuration Requirements 37 Administering Stations 42 Administering Features 42 Printing Button Labels 42 Chapter 5 Session Manager SM and SIP Enablement Services SES Administration 43 Introduction 43 Administering Avaya Session Manager 43 Adminis...

Page 5: ...g the Right Binary File and Upgrade File 64 Upgrade File 16xxupgrade txt 65 Settings File 65 Contents of the Settings File 67 The GROUP System Value 70 Chapter 8 Administering Telephone Options 73 Administering Options for the 1603SW I SIP IP Deskphones 73 VLAN Considerations 83 VLAN Tagging 84 VLAN Detection 84 VLAN Default Value and Priority Tagging 85 VLAN Separation 86 DNS Addressing 88 IEEE 8...

Page 6: ...110 Language Selection 111 Setting the Dial Plan on SIP IP Telephones 113 Setting the Date and Time on SIP IP Telephones 114 Failover Failback Behavior 114 Appendix A Glossary of Terms 115 Appendix B Related Documentation 117 IETF Documents 117 ITU Documents 117 ISO IEC ANSI IEEE Documents 117 Appendix C Countries With Specific Network Progress Tones 119 Overview 119 Country List 119 Index 121 ...

Page 7: ...ers SIP administration for 1603SW I SIP Deskphones only For administration for 1603SW I IP Deskphones using the H 323 protocol see the Avaya 1600 Series IP Deskphones Administrator Guide This document does not cover installation or administration for Avaya Aura Session Manager Find full documentation for Avaya Aura Session Manager on the Avaya support Web site www avaya com support specifically In...

Page 8: ...r 6 Server Administration Describes DHCP HTTP and HTTPS administration for the 1603SW I SIP Deskphones Chapter 7 Telephone Software and Binary Files Describes deskphone software covers software downloads and provides information about the configuration file Chapter 8 Administering Telephone Options Describes how to use file parameters and options to administer the 1603SW I SIP Deskphones Also desc...

Page 9: ...ite at http www avaya com support for 1603SW I IP Deskphone technical and end user documentation See Appendix B Related Documentation for a list of non Avaya documents such as those published by the Internet Engineering Task Force IETF and the International Telecommunication Union ITU ...

Page 10: ...Introduction 10 Avaya 1603SW I SIP Deskphones Administrator Guide ...

Page 11: ...l Time Control Protocol RTCP SIP was developed by the IETF Like H 323 SIP provides for real time audio video and data communications transmission over a packet network SIP uses various messages or methods to provide Registration REGISTER Call signaling INVITE BYE Control signaling SUBSCRIBE NOTIFY The 1603SW I SIP Deskphones use built in Avaya SIP Certificates for trust management The 1603SW I SIP...

Page 12: ...e as appropriate Administer the telephone to LAN interface using the PHY1 parameter described in Chapter 3 Network Requirements Administer the telephone to PC interface using the PHY2 parameter described in Interface Control in the Avaya one X Deskphone Value Edition SIP for 1603SW I IP Deskphones Installation and Maintenance Guide Application specific telephone administration if appropriate as de...

Page 13: ...overy Protocol LLDP on page 91 DHCP Server Administration on page 48 and Chapter 8 Administering Telephone Options Settings file DHCP and File Servers on page 47 and Chapter 8 Administering Telephone Options Manual administration at the telephone Static Addressing Installation in the Avaya one X Deskphone Value Edition SIP for 1603SW I IP Deskphones Installation and Maintenance Guide Network Time ...

Page 14: ...et to 1 Get IP Address automatically by DHCP or backup file data obtained through PPM For example if the SIP outbound proxy server address is defined to have the precedence information so that the value retrieved from DHCP server has a lower precedence than the value retrieved from the settings file and the value retrieved from the settings file is higher than the value retrieved from PPM then the...

Page 15: ...s and system you have in place 1 Avaya Communication Manager 6 0 or greater or Avaya Midsize Business Template 5 2 1 administered for 1603SW I IP Deskphones Administer 1603SW I SIP Deskphones aliased as the 9620SIP station type 2 Avaya Session Manager 6 0 or greater or Avaya SES 5 2 1 administered Note Note Avaya SES 5 2 1 is supported only with Avaya Midsize Business Template 5 2 1 3 LAN and appl...

Page 16: ...ephones are administered as desired on the CM station form s Chapter 4 Avaya Aura Communication Manager Administration Chapter 4 Avaya Aura Communication Manager Administration Administer the Proxy Server Administer for Avaya Aura Session Manager SM or Avaya SES Administering Avaya Aura Session Manager Document Number 03 603324 or Installing Administering Maintaining and Troubleshooting SIP Enable...

Page 17: ...inary Files Administer telephones locally as applicable As a Group The GROUP System Value on page 70 and the Avaya one X Deskphone Value Edition SIP for 1603SW I IP Deskphones Installation and Maintenance Guide Individually The applicable Local Procedures in the Avaya one X Deskphone Value Edition SIP for 1603SW I IP Deskphones Installation and Maintenance Guide Installation of telephones in the n...

Page 18: ...Protocol LLDP on page 91 Among other data passed to the telephone is the IP Address of the HTTP or HTTPS server Step 3 Deskphone to DHCP Server The DHCP server provides information to the telephone as described in DHCP and File Servers on page 47 Among other data passed to the telephone is the IP Address of the HTTP or HTTPS server Step 4 Deskphone and File Server The 1603SW I IP Deskphones can do...

Page 19: ...e telephone extension and the SM SES password For a restart of an existing installation this information is already stored on the deskphone The deskphone and SM SES and SM SES and CM exchange more messaging The expected result is that the telephone is appropriately registered and call server data such as dial plan and feature button assignments are downloaded For more information about the install...

Page 20: ...Administration Overview and Requirements 20 Avaya 1603SW I SIP Deskphones Administrator Guide ...

Page 21: ...t with a TN799C V3 or greater circuit pack or a TN2602 IP Media Processor circuit pack Sites with a TN2302 IP Media Processor circuit pack are strongly encouraged to install a TN2602 circuit pack to benefit from the increased capacity Important Important IP telephone firmware requires TN799C V3 or greater C LAN circuit pack s For more information see the Communication Manager Software and Firmware...

Page 22: ...ager or SES server Avaya Communication Manager is considered a feature server behind Session Manager or SES that provides Outboard Proxy SIP OPS features While the servers listed provide different functions that relate to the 1603SW I IP Deskphones they are not necessarily different boxes For example DHCP provides network information whereas HTTP provides configuration and application file managem...

Page 23: ...f you have more than one router HTTP TLS server and subnetwork mask in your configuration complete Table 3 for each DHCP server The 1603SW I SIP IP Deskphones support specifying a list of IP Addresses for a gateway router and the HTTP HTTPS server Each list can contain up to 255 total ASCII characters with IP Addresses separated by commas with no intervening spaces Depending on the specific DHCP a...

Page 24: ...y compatible means that the deskphones respond to queries directed either at the MIB II or the read only Custom MIB Read only means that the values therein cannot be changed externally by means of network management tools You can restrict which IP Addresses the telephone accepts SNMP queries from You can also customize your community string with system values SNMPADD and SNMPSTRING respectively Fo...

Page 25: ...ment documentation See QoS on page 34 about QoS implications for the 1603SW I SIP IP Deskphones IEEE 802 1P and 802 1Q For more information about IEEE 802 1P and IEEE 802 1Q and the 1603SW I SIP IP Deskphones see IEEE 802 1D and 802 1Q on page 34 Three bits of the 802 1Q tag are reserved for identifying packet priority to allow any one of eight priorities to be assigned to a specific packet 7 Netw...

Page 26: ...M server TCP UDP Port Utilization The 1603SW I SIP IP Deskphones use a variety of protocols particularly TCP Transmission Control Protocol UDP User Datagram Protocol and TLS Transport Layer Security to communicate with other equipment in the network Part of this communication identifies which TCP or UDP ports each piece of equipment uses to support each protocol and each task within the protocol F...

Page 27: ...urce Port field of the TLS SSL packets sent by the deskphone s HTTP client Any TLS SSL packets received by the deskphone s HTTP client TCP 68 Any Received DHCP messages UDP The number used in the Source Port field of the SNTP query sent by the deskphone Any Received SNTP messages UDP 161 Any Received SNMP messages UDP PORTAUD or the port number reserved for RTP tests Any Received RTP packets UDP I...

Page 28: ...ed SNTP messages UDP The number used in the Source Port field of the SNMP query packet received by the deskphone 161 Transmitted SNMP messages UDP 443 unless explicitly specified otherwise i e in a URL Any unused port number TLS SSL packets transmitted by the deskphone s HTTP client TCP 514 Any unused port number Transmitted Syslog messages UDP System specific Any unused port number Transmitted si...

Page 29: ...s described in VLAN Detection on page 84 is followed If tagging is off or if tagging is on and L2QVLAN is 0 and if REUSETIME 0 and if REUSE_IPADD is not 0 0 0 0 If VLANTEST expires the value of VLAN_IN_USE is added to VLANLIST if it is not already on VLANLIST If a DHCPOFFER is not received within REUSETIME seconds or if a DHCPOFFER is received that contains a value of L2QVLAN that is on VLANLIST R...

Page 30: ...pter 6 Server Administration and include Depending on the protocol indicated by the SIP_CONTROLLER_LIST parameter supporting signaling channel encryption while registering and when registered with appropriately administered Avaya Communication Manager Restricting the response of the 1603SW I SIP IP Deskphones to SNMP queries to only IP Addresses on a list you specify Specifying an SNMP community s...

Page 31: ...e is compatible with the 1603SW I SIP IP Deskphones Avaya recommends the latest CM software and the latest SIP IP deskphone firmware Supported SIP Environments 1603SW I SIP IP Deskphones can be deployed in non survivability mode in the following enterprise environments Avaya Session Manager with Avaya Aura Communication Manager Release 6 0 Avaya Midsize Business Template 5 2 1 with Avaya SES Relea...

Page 32: ...stem level preparation SIP trunk administration and call routing administration System Level Preparation Tasks The system level preparation tasks include Setting the SIP Trunk capacity on the System Capacity screen Verifying that the IP Trunks field is set to y on the System Parameters Customer Options screen page 4 Verifying that the Maximum Administered SIP Trunks are set correctly on the System...

Page 33: ...e ARS Digit Analysis Table on the ARS Digit Analysis Table screen Administering the Route Pattern on the Route Pattern screen Adding the Route Pattern to the Numbering Public Unknown Numbering screen Administering the Proxy Selection Route Pattern on the Locations screen Allowing the system to identify the location of a caller who dials a 911 emergency call from a SIP endpoint on the IP Network Ma...

Page 34: ...he telephones cannot be administered from the Avaya Communication Manager Network Region form to support UDP port selection RSVP and RTCP SRTCP Avaya 1603SW I SIP IP Deskphones support the RTP Control Protocol The 1603SW I SIP IP Deskphones do not support SRTP and RSVP Resource ReSerVation Protocol QoS The 1603SW I SIP IP Deskphones support both IEEE 802 1D Q and DiffServ Other network based QoS i...

Page 35: ...specific signaling packets Zero for all other transmitted packets e g DHCP DNS HTTP SNMP etc Received DSCP information will be ignored Auto Hold 1603SW I SIP IP Deskphones always provide auto hold regardless of whether or not the Auto Hold parameter is administered on the Avaya Communication Manager IP Network System Parameters form Call Transfer Considerations Unlike 1603SW I H 323 IP Deskphones ...

Page 36: ...ctly or by selecting a CM provisioned feature button Communication Manager automatically handles many other standard calling features such as call coverage trunk selection using Automatic Alternate Routing AAR or Automatic Route Selection ARS Class Of Service Class Of Restriction COS COR and voice messaging Details on feature operation and administration can be found in the Feature Description and...

Page 37: ...cuments all available on the Avaya support site Redial Yes Transfer attended Yes Transfer unattended No Table 6 Avaya SIP Feature Support continued Feature Normal Operation with CM SM 2 of 2 Table 7 CM SIP Configuration Requirements Task Form Command Field s Value s IP Network Region RTCP Report Period secs SIP telephones have a fixed reporting period Note that this parameter is only displayed if ...

Page 38: ...ensions and OPS Feature Name Extensions FNEs To define the FNEs for the OPS features listed in Table a FAC must also be specified for the corresponding feature In a sample configuration telephone extensions are five digits in length and begin with 3 or 4 FNEs are five digits beginning with 7 and the access codes have various formats as indicated with the Call Type of fac Define the access codes co...

Page 39: ...ign the same extension as the CM call server extension administered in Session Manager or SES See Chapter 5 Session Manager SM and SIP Enablement Services SES Administration Station Type Use 9620SIP Port System populated Coverage Path For voice messaging or other hunt group if available COS and COR Same values as administered in the previous COS COR section s Name The person associated with the te...

Page 40: ... making or receiving calls AUDIX Name Enter the name of the voice messaging system administered for this system Coverage After Forwarding This field with a default of s for system governs whether an unanswered forwarded call is given CM coverage treatment Per Station CPN Send Calling Number If CM is configured to always send Caller ID you can individually block certain stations by setting this fie...

Page 41: ...l server extension The Application is OPS Enter the other appropriate field values for example the Trunk Selection value indicates the SIP trunk group The Configuration Set value can reference a set that has the default settings in Communication Manager Stations With Off PBX Telephone Integration form page 2 change off pbx telephone station mapping xxxxxx where xxxxxx represents the extension numb...

Page 42: ...dial feature for a 1603SW I SIP IP Deskphone For additional information about administering Avaya Communication Manager for 1603SW I SIP IP Deskphones see the following Avaya documents available on the Avaya Support Web site Administrator Guide for Avaya Communication Manager Document 03 300509 Feature Description and Implementation for Avaya Communication Manager Document 555 245 205 Administerin...

Page 43: ...Business Template 5 2 1 Administering Avaya Session Manager For an administrative overview of Session Manager and details for administrative requirements and procedures see the following documents available on the Avaya support Web site www avaya com support Avaya Aura Session Manager Overview Document Number 03 603323 Installing and Upgrading Avaya Aura Session Manager Document Number 03 603473 A...

Page 44: ...u The Add User screen displays 3 Complete all required fields indicated by asterisks 4 Enter a handle in the Primary Handle field The Primary Handle must be all numeric 5 Set the Host field to the DNS host name of the Avaya SIP Enablement Services Home or Home Edge server to which the telephone will register 6 Check the Add Media Server Extension checkbox and click Add The confirmation screen disp...

Page 45: ... 12 When you finish configuring all applicable telephones click Update on the left side menu This link appears on the current page whenever updates are outstanding and can be selected at any time to save the administration performed to that point ...

Page 46: ...Session Manager SM and SIP Enablement Services SES Administration 46 Avaya 1603SW I SIP Deskphones Administator Guide ...

Page 47: ... and File Servers Dynamic Host Configuration Protocol DHCP minimizes maintenance for a 1603SW I SIP IP Deskphone network by removing the need to individually assign and maintain IP addresses and other parameters for each IP telephone on the network The DHCP server provides the following information to the 1603SW I SIP IP Deskphones IP address of the 1603SW I SIP IP Deskphone s IP address of the HT...

Page 48: ...ted binary software See Step 4 Deskphone and File Server on page 18 In addition you can edit the settings file 46xxupgrade txt to customize deskphone parameters for your specific environment For more information see Chapter 7 Telephone Software and Binary Files DHCP Server Administration This section concentrates on the simplest case of a single LAN segment Information provided here can be used fo...

Page 49: ...e during startup The files are digitally signed so TLS is not required for security ICMPDU Controls the extent to which ICMP Destination Unreachable messages are sent in response to messages sent to closed ports so as not to reveal information to potential hackers The default is 1 sends Destination Unreachable messages for closed ports used by traceroute ICMPRED Controls whether ICMP Redirect mess...

Page 50: ...otal list can contain up to 127 total ASCII characters You must separate IP Addresses with commas with no intervening spaces Option 6 DNS server s address list If using more than one address the total list can contain up to 255 total ASCII characters You must separate IP Addresses with commas with no intervening spaces At least one address in Option 6 must be a valid non zero dotted decimal addres...

Page 51: ...r an IP telephone does not change if it is briefly taken offline Note Note Regarding Option 51 The DHCP standard states that when a DHCP lease expires the device should immediately cease using its assigned IP Address If the network has problems and the only DHCP server is centralized the server is not accessible to the given telephone In this case the telephone is not usable until the server can b...

Page 52: ...ase renew time If not received or if this value is greater than that for Option 51 the default value of T1 renewal timer is used as per IETF RFC 2131 Section 4 5 listed in Appendix B Related Documentation Option 59 DHCP lease rebind time If not received or if this value is greater than that for Option 51 the default value of T2 rebinding timer is used as per RFC 2131 Section 4 5 The 1603SW I SIP I...

Page 53: ...e first two telephones expires the third telephone cannot get a lease until the reservation period expires Even if the other two telephones are removed from the network the third telephone remains without a lease until the reservation period expires In Table 9 the 1603SW I SIP IP Deskphone sets the system values to the DHCPACK message field values shown Table 9 DHCPACK Setting of System Values Sys...

Page 54: ...cking it until the sign changes to a sign 3 Select Scope Create 4 Using information recorded in Table 3 Required Network Information Before Installation Per DHCP Server Define the Telephone IP Address Range Set the Subnet Mask To exclude any IP Addresses you do not want assigned to IP telephones within the Start and End addresses range a In the Exclusion Range Start Address field enter the first I...

Page 55: ...ion name for example 16xxOPTION 5 Change the Data Type Byte value to String 6 Enter 242 in the Identifier field 7 Click the OK button The DHCP Options menu displays 8 Select the Option Name for 242 and set the value string 9 Click the OK button 10 For the Option Name field select 003 Router from the drop down list 11 Click Edit Array 12 Enter the Gateway IP Address recorded in Table 3 Required Net...

Page 56: ...ify that the 16XXOPTIONs are correctly configured for the Windows NT 4 0 DHCP server Verify the Default Option 242 16XXOPTION 1 Select Start Programs Admin Tools DHCP Manager 2 Expand Local Machine in the DHCP servers window by double clicking until the sign changes to a sign 3 In the DHCP servers frame click the scope for the IP telephone 4 Select Defaults from the DHCP_Options menu 5 In the Opti...

Page 57: ...P Scope for instructions on server configuration Creating and Configuring a DHCP Scope Use the following procedure to create and configure a DHCP scope 1 Select Start Programs Administrative Tools DHCP 2 In the console tree click the DHCP server to which you want to add the DHCP scope for the IP telephones This is usually the name of your DHCP server machine 3 Select Action New Scope from the menu...

Page 58: ...ote Note You can add additional exclusion ranges later by right clicking the Address Pool under the newly created scope and selecting the New Exclusion Range option Click the Next button after you enter all the exclusions The Lease Duration dialog box displays 10 For all telephones that obtain their IP Addresses from the server enter 30 days in the Lease Duration field This is the duration after w...

Page 59: ...nter any appropriate name for example Avaya IP Telephones 5 Change the Data Type to String 6 In the Code field enter 242 then click the OK button twice The Predefined Options and Values dialog box closes leaving the DHCP dialog box enabled 7 Expand the newly created scope to reveal its Scope Options 8 Click Scope Options and select Action Configure Options from the menu 9 In the General tab page u...

Page 60: ...grade and settings files to older Avaya IP telephones note that 1603SW I IP Deskphones do not support TFTP you must use HTTP or HTTPS instead Important Important The files defined by HTTP server configuration must be accessible from all IP telephones that might request those files Ensure that the file names match the names in the upgrade script including case since UNIX systems are case sensitive ...

Page 61: ...y as well as the names and values of the data within the file If you choose to enhance the security of your HTTP environment by using Transport Layer Security TLS you also need to Install the TLS server application Administer the system parameter TLSSRVR to the address es of the Avaya HTTP server Note Note The HTTPS server s certificate must be an Avaya signed certificate ...

Page 62: ...Server Administration 62 Avaya 1603SW I SIP Deskphones Administrator Guide ...

Page 63: ...n the version on the phone For subsequent software upgrades the call server provides the capability to remotely reset the telephone which then initiates the same process for contacting a file server The telephone queries the file server which transmits a 16xxupgrade txt file to the deskphone The 16xxupgrade txt file tells the telephone which binary file the deskphone must use The binary file is th...

Page 64: ... Avaya Support Web site The SIP bundle contains a unique version of the 16xxupgrade txt file that assumes SIP is the default protocol for your 1603SW I IP Deskphones and that H 323 is the exception For more information on SIP centric environments see Converting Software on 1603SW I IP Deskphones in the Avaya one X Deskphone Value Edition SIP for 1603SW I IP Deskphones Installation and Maintenance ...

Page 65: ...rade its software The 1603SW I SIP IP Deskphones attempt to read this file on the file server whenever they reset This file allows the telephone to use default settings for customer definable options The 16xxupgrade txt file also points to the Settings File where you can set provide values to override the default values for any settings you want to customize for your specific environment The 16xxu...

Page 66: ...in double quotes GET statements of the form GET filename which cause the phone to get the named file from the same file server and directory from which it got the current file If the file is not available the phone continues to execute the current file GOTO statements of the form GOTO tag GOTO statements cause the telephone to continue interpreting the configuration file after a line that begins w...

Page 67: ...ade txt file If Avaya changes the 16xxupgrade txt file in the future any changes you have made will be lost Avaya recommends that you use the 46xxsettings file to customize your settings instead However you can change the settings file name if desired as long as you also edit the corresponding GET command in the 16xxupgrade txt file For more information on customizing your settings file see Conten...

Page 68: ...ty to configure SIP Proxy Registrar list The format is host port transport xxx A comma seperated list in this format can be provided Host can be DNS name or IP address Port is optional If port is not specified then default value of 5060 for TCP and UDP and 5061 for TLS will be used Transport type is optional It can be tcp or udp or tls Default value of tls will be used if it is not provided SET SI...

Page 69: ...e phone should use The default is 5 00 see the 1603SW I SIP Telephone LAN Admin Guide for format and setting alternatives SET GMTOFFSET 6 00 DSTOFFSET sets the daylight savings time adjustment value The default is 1 but valid values are 0 1 or 2 SET DSTOFFSET 1 DSTSTART sets the beginning day for daylight savings time See the 1603SW I SIP Telephone LAN Admin Guide for format and setting alternativ...

Page 70: ...ernet port on the phone to be yyy SET PHY2VLAN yyy Define the priority of the data traffic to be z SET PHY2PRIO z Note Note When the configuration parameter VLANSEP is set to 1 you should configure the network switch so that 802 1Q tags are not removed from frames forwarded to the telephone The GROUP System Value You might have different communities of users all of which have the same telephone mo...

Page 71: ... if this phone is in group 1 If it is jump to the tag GROUP1 IF GROUP SEQ 1 goto GROUP1 Now check if this phone is in group 2 If it is jump to the tag GROUP2 IF GROUP SEQ 2 goto GROUP2 The phone is not in either GROUP 1 or 2 so it is in GROUP 0 specify settings unique to Group 0 goto END GROUP1 GROUP 1 only settings go here specify settings unique to Group 1 goto END GROUP2 GROUP 2 only settings g...

Page 72: ...Telephone Software and Binary Files 72 Avaya 1603SW I SIP Deskphones Administrator Guide ...

Page 73: ... values as discussed in DHCP and File Servers on page 47 For HTTP the parameters in Table 11 are set to desired values in the script 46xxsettings file For more information on working with the settings files see Contents of the Settings File on page 67 Avaya recommends that you administer options on the 1603SW I SIP IP Deskphones using script files This is because some DHCP applications have limits...

Page 74: ...System Parameters Parameter Name Default Value Description and Value Range AGCHAND 1 Automatic Gain Control status for handset Values are 0 disabled 1 enabled AGCSPKR 1 Automatic Gain Control status for speaker Values are 0 disabled 1 enabled AUTH 0 Authentication flag for settings file download Values are 0 secure setting file download is not required 1 secure setting file download is required BA...

Page 75: ...ues are resolved into IP Addresses Valid values are 0 255 ASCII characters DOT1X 0 Defines the telephone s operational mode for IEEE 802 1X Valid values are 0 Unicast Supplicant operation only with PAE multicast pass through but without proxy Logoff 1 Unicast Supplicant operation only with PAE multicast pass through and proxy Logoff 2 Unicast or multicast Supplicant operation without PAE multicast...

Page 76: ...ult string length with a format of either odddmmmht or Dmmmht where o one character representing an ordinal adjective of 1 first 2 second 3 third 4 fourth or L last ddd 3 characters containing the English abbreviation for the day of the week mmm 3 characters containing the English abbreviation for the month h one numeric digit representing the time to make the adjustment exactly on the hour at hAM...

Page 77: ...aracters no spaces Null is a valid value Leading or trailing slashes are not required The command syntax is GET HTTPDIR myhttpdir where myhttpdir is your HTTP server path HTTPDIR is the path for all HTTP operations HTTPPORT 80 Destination TCP port used for requests to the HTTP server during initialization Range is 0 65535 HTTPSRVR 0 0 0 0 List of IP Address es or DNS Name s of HTTP file server s u...

Page 78: ...and the value cannot contain spaces This parameter is preserved in RAM which survives reset and stored to flash as L2QVLAN_INIT only upon successful registration This value is initialized from L2QVLAN_INIT after power up This value will not be initialized from L2QVLAN_INIT after reset but can be modified using the ADDR craft procedure LANG0STAT 1 This flag defines whether or not the built in Engli...

Page 79: ... suggested duration value of the telephone which might be lowered by the server depending on the server configuration Range is 60 31536000 Note that the default value is equal to one day and the maximum value represents one year PHNEMERGNUM Null Emergency Number 0 to 30 dialable characters 0 9 and or This number is dialed when the Emergency softkey is pressed or when a pop up screen for making an ...

Page 80: ...dures even when command sequences are known Password is viewable not hidden PROCSTAT 0 Controls access to Craft local dialpad administrative procedures Values are 0 Full access to craft local procedures 1 restricted access to craft local procedures RDS_INITIAL_RETRY_ ATTEMPTS 15 Indicates how many times the PPM adaptor should try to download from PPM before giving up on connecting to the PPM serve...

Page 81: ...e used by RTP RTCP or SRTP SRTCP connections for example to adapt to firewall traversal policies Values 1024 65503 RTP_PORT_RANGE 40 Specifies the width of the port range to be used by RTP RTCP or SRTP SRTCP connections for example to adapt to firewall traversal policies The upper limit is calculated by the value of RTP_PORT_LOW plus the value of RTP_PORT_RANGE taking into consideration the overal...

Page 82: ...ter if applicable has the highest precedence within the parameter This parameter can have 0 to 255 characters indicating zero or more IP addresses in dotted decimal or DNS name format separated by commas without any intervening spaces SIPDOMAIN Null SIP domain name for registration 0 to 255 characters string representing domain name SNMPADD Null Text string containing zero or more allowable source...

Page 83: ...AT 0 Display time according to defined format in the top line and in the call log Values are 0 am pm format 1 24h format TLSDIR Null Path name for https downloads Character string of 0 to 127 characters representing a directory name or path to directory VLANSEP 1 Enables or disables VLAN separation Controls whether frames to from the secondary Ethernet interface receive IEEE 802 1Q tagging treatme...

Page 84: ... tagging setting a 1603SW I SIP IP Deskphone will always transmit packets from the deskphone at absolute priority over packets from secondary Ethernet The priority settings are useful only if the downstream equipment is administered to give the voice LAN priority Important Important VLAN tags are always removed from frames that egress go out of the secondary Ethernet interface VLAN Detection The A...

Page 85: ...gged frames to the port native VLAN of the ingress port of the switch But some switches do not understand a VLAN ID of zero and require frames tagged with a non zero VLAN ID If you do not want the default VLAN to be used for voice traffic Ensure that the switch configuration lets frames tagged by the 1603SW I SIP IP Deskphone through without overwriting or removing them Set the system value L2QVLA...

Page 86: ... is available to control access to the voice VLAN from the secondary Ethernet interface and to control whether broadcast traffic from the data VLAN is forwarded to the deskphone The following system parameters control VLAN separation VLANSEP enables 1 or disables 0 VLAN separation PHY2VLAN specifies the VLAN ID to be used for frames forwarded to the network from the secondary Ethernet interface PH...

Page 87: ... will only be forwarded to the deskphone if the VLAN ID equals the VLAN ID used by the deskphone Untagged frames are not changed and will continue to be forwarded or not forwarded as determined by the Ethernet switch forwarding logic Tagged frames with a VLAN ID of zero priority tagged frames will either be forwarded to the secondary Ethernet interface or to the deskphone as determined by the forw...

Page 88: ...15 appropriately with DNS servers and Domain names respectively IEEE 802 1X 1603SW I SIP IP Deskphones support the IEEE 802 1X standard for pass through and Supplicant operation but only if the value of the configuration parameter DOT1XSTAT is 1 the default meaning supplicant operation is enabled and the telephone responds only to received unicast EAPOL messages or 2 supplicant operation enabled a...

Page 89: ...nd a protocol type of 88 8E hex received on the Ethernet line interface if the value of DOT1XSTAT is 1 or 2 but will only respond to EAPOL frames that have the PAE group multicast address as the destination MAC address if the value of DOT1XSTAT is 2 If the value of DOT1XSTAT is changed to 0 from any other value after the Supplicant has been authenticated an EAPOL Logoff will be transmitted before ...

Page 90: ...ntity ID and password of no more than 12 numeric characters are stored in reprogrammable non volatile memory The ID and password are not overwritten by deskphone software downloads The default ID is the MAC address of the telephone converted to ASCII format without colon separators and the default password is null Both the ID and password are set to defaults at manufacture EAP Response Identity fr...

Page 91: ...unicast 802 1X packets to authenticating devices These switches support the following two scenarios Standalone deskphone Deskphone Only Authenticates When the deskphone is configured for Supplicant Mode DOT1XSTAT 2 the deskphone can support authentication from the switch When DOT1X is 0 or 1 the deskphone is unable to authenticate with the switch Deskphone and PC Dual Authentication Both the deskp...

Page 92: ...r in DHCP option 12 Basic Optional System Capabilities Bit 2 Bridge will be set in the System Capabilities if the telephone has an internal Ethernet switch If Bit 2 is set in Enabled Capabilities then the secondary port is enabled Bit 5 Telephone will be set in the System Capabilities If Bit 5 is set in the Enabled Capabilities than the telephone is registered Basic Optional Management Address Mgm...

Page 93: ...LLDP MED Inventory Model Name MODEL with the final Dxxx characters removed Avaya Proprietary PoE Conservation Level Support Provides Power Conservation abilities settings Typical and Maximum Power values OUI 00 40 0D hex Subtype 1 Avaya Proprietary Call Server IP Address Call Server IP Address Subtype 3 Avaya Proprietary IP Phone Addresses Phone IP Address Phone Address Mask Gateway IP Address Sub...

Page 94: ... with VOICE case does not matter The VLAN is not zero DHCP Client is activated The telephone is registered but is not tagging layer 2 frames with a non zero VLAN ID If VLAN Name causes the telephone to change VLAN and the telephone already has an IP Address the telephone will release the IP Address and reset If the TLV VLAN ID matches the VLAN ID the telephone is using the VLAN ID is marked as set...

Page 95: ...t to the value of this TLV No change is made to the current L2 tagging but the new default value is used on the next reboot If TLV 1 L2Q set to 1 On If TLV 2 L2Q set to 2 Off If TLV 3 L2Q set to 0 Auto Proprietary PoE Conservation TLV This proprietary TLV can initiate a power conservation mode The telephones that support this will turn on off the telephone backlight and the backlight of an attache...

Page 96: ... want to return a telephone to its initial clean slate or out of the box condition This is usually done when passing a telephone to a new dedicated user when the user s L O G O F F option is not sufficient For example a new user is assigned the same extension but requires different permissions than the previous user The C L E A R option erases all administered data static programming file server a...

Page 97: ... the values Press the button to clear all values to their initial default values A confirmation tone sounds and the following text displays left justified at the top of the display The telephone is cleared to its out of the box state Group Identifier Use the following procedure to set or change the Group Identifier Note Note Perform this procedure only if the LAN Administrator instructs you to do ...

Page 98: ...f you press the button the following text displays The new value is saved and the user interface is restored to its previous state Reset System Values Use the following procedure to reset all system values and system initialization values except AUTH NVAUTH registration extension and password to the default values Also resets the 802 1X identity and password to the default values CAUTION CAUTION T...

Page 99: ...r defaults All telephones display the following text left justified at the top of the display while the system values are reset to defaults The telephone resets from the beginning of registration which takes a few minutes Restart the Telephone Use the following procedure to restart the telephone 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the ...

Page 100: ...the status of the boot and application files Interface Control Use the following procedure to set or change the interface control value 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 4 6 8 Mute I N T Note Note Press the Mute button momentarily Do not press this button while pressing other keys buttons 2 After entry of the comma...

Page 101: ...ple if the current value is 10Mbps HDX 2 pressing changes the value to 3 10Mbps FDX 4 Press the button to terminate the procedure or the button to save the new value If you press the button the following text displays where status is the value of PHY2STAT defined as Status is disabled when PHY2STAT 0 Status is auto when PHY2STAT 1 Status is 10Mbps HDX when PHY2STAT 2 Status is 10Mbps FDX when PHY2...

Page 102: ...ccurs automatically The user interface is restored to its previous state The View Administrative Option If you are using static addressing and encounter problems use the following procedure to verify the current values of system parameters and file versions Note Note Unless otherwise prevented using administration the user can view but not change most of the parameters associated with Local Admini...

Page 103: ... during viewing to terminate the procedure and restore the user interface to its previous state The names and values display in the following order View settings next exit Table 15 Parameter Values Name System Value Format Model 16ccDccc Up to 8 ASCII characters MODEL value Phone SN cccccccccccccccccc Telephone Serial Number up to 18 ASCII characters PWB SN cccccccccccccccccc Printed Wiring Board ...

Page 104: ...o 15 ASCII characters NETMASK value Router nnn nnn nnn nnn Up to 15 ASCII characters the IP address of the router in use File server nnn nnn nnn nnn nnnnn Up to 21 ASCII characters IP address and port of last file server used successfully during initialization or 0 0 0 0 if no file server was used successfully Call server nnn nnn nnn nnn nnnnn Up to 21 ASCII characters IP address and port of the c...

Page 105: ... programming by performing one of the following steps a During normal DHCP processing press the key while to program displays during the DHCP process or b While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 2 3 3 7 Mute A D D R Protocol cccccccc filename ext cccccccc Ethernet bootcodename Up to 8 ASCII characters 4 to 32 ASCII charact...

Page 106: ...rent system value of the media server gatekeeper IP address 3 Enter the call controller IP address followed by the button Note Note The default transport and port settings when locally configuring the call controller are TLS and 5061 The telephone displays where nnn nnn nnn nnn is the current system value of the gateway router IP address 4 Enter the Gateway router IP address followed by the button...

Page 107: ... if the current value is 2 off pressing changes it to 0 auto The display is updated to show the current status of 802 1Q 8 Press the button to continue the procedure without changing the displayed status of 802 1Q The telephone displays the following text where dddd is the current system value of the 802 1 VLAN ID 9 Enter a valid value between 0 and 4094 for the new value of the 802 1 VLAN ID The ...

Page 108: ...system events Note Note To use event logging you must configure a syslog server via a settings file 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 5 6 4 Mute L O G Note Note Press the Mute button momentarily Do not press this button while pressing other keys buttons 2 After entry of the command sequence the telephone displays t...

Page 109: ...from the current NVLOGSTAT value is entered the following text displays left justified at the top of the display 4 Press the button to terminate the procedure or the button to save the new value If you press the button the telephone displays the following text The telephone saves the new value Logoff Use the following procedure to log off a telephone CAUTION CAUTION Once a telephone is logged off ...

Page 110: ...ame self test procedures press the following sequence of keys on the faceplate of the telephone Mute 8 3 7 8 Mute T E S T Note Note Press the Mute button momentarily Do not press this button while pressing other keys buttons All telephones show the following text left justified at the top of the display for 1 second after self test is invoked A block character with all pixels on then displays in a...

Page 111: ...guages an indication of the preferred character input method as shown in Table 16 text string replacements for the built in English text strings for example entry prompts and error messaged an indication of the font corresponding to the language Note Note The 1603SW I SIP IP Deskphones also require a font file lzma that must be paired with the language file Both the language file and corresponding...

Page 112: ...For example to use Arabic the setting is SET LANG1FILE mlf_arabic_b004i txt LANG0STAT Allows the user to select the built in English language when other languages are downloaded If LANG0STAT is 0 and at least one language is downloaded the user cannot select the built in English language If LANG0STAT is 1 the user can select the built in English language text strings LANGSYS The file name of the s...

Page 113: ...parameter the call is initiated In an SM environment PPM retrieves the equivalent dial plan information in another format thus the dial plan information from CM Valid characters in a format string and their meanings are as follows digits 0 through 9 inclusive Specific dialpad digits the dialpad character the dialpad character but only if it is the first character in the dialed string see below x a...

Page 114: ...etwork Time Protocol SNTP The deskphones use several administrative parameters for this functionality The parameter SNTPSRVR defines the server s IP Address es GMTOFFSET defines the offset from Greenwich Mean Time GMT DSTSTART and DSTSTOP define the start and end of Daylight Savings Time respectively DSTOFFSET defines the Daylight Savings Time offset from Standard Time Finally DATETIMEFORMAT defin...

Page 115: ...ervices an IP based QoS mechanism DNS Domain Name System an IETF standard for ASCII strings to represent IP addresses The Domain Name System DNS is a distributed Internet directory service DNS is used mostly to translate between domain names and IP addresses Avaya 1600 Series IP Telephones can use DNS to resolve names into IP addresses In DHCP TFTP and HTTP files DNS names can be used wherever IP ...

Page 116: ...timedia session Signaling Channel Encryption Encryption of the signaling protocol exchanged between the IP telephone and the call server Signaling channel encryption provides additional security to the security provided by media channel encryption SIP Session Initiation Protocol An alternative to H 323 for VoIP signaling This protocol is not applicable to 1600 Series IP Telephones SNTP Simple Netw...

Page 117: ...he IETF Web site http www ietf org rfc html ITU Documents Access the ITU Web site for more information about ITU guidelines and documents available for a fee from the ITU Web site http www itu int ISO IEC ANSI IEEE Documents Access the ISO IEC standards Web site for more information about IP Telephony standards guidelines and published documents http www iec ch ...

Page 118: ...Related Documentation 118 Avaya 1603SW I SIP Deskphones Administrator Guide ...

Page 119: ...ch Network Progress Tone has six components as follows Dialtone Ringback Busy Congestion Intercept Public Dialtone All countries listed in this appendix are applicable to the 1603SW I SIP IP Deskphones Some of the dialtone entries have changed from previous releases to be distinctively different than the Public dialtone entries Country List The 1603SW I SIP IP Deskphones support the following coun...

Page 120: ...Countries With Specific Network Progress Tones 120 1603SW I SIP IP Deskphones Administrator Guide India Mexico South Africa ...

Page 121: ...f Network 21 B Binary and Upgrade Files for 1603SW I SIP IP Deskphones 64 Binary File and Upgrade File Choosing 64 Binary Files 64 button labels 42 C Call Server Requirements 31 Call Transfer Considerations 35 Checklist Administrative 16 Clear Procedure 96 CM SIP Configuration Requirements 37 Communication Manager Administration 31 Communication Manager Administrative Requirements 32 Communication...

Page 122: ...ed 92 Local Administrative Options 96 LOG Procedure 108 Logoff Procedure 109 N Network Assessment 21 Network Considerations Other 24 Network Information Required 23 Network Progress Tones Country List 119 Network Requirements 21 Network Time Protocol Server 23 Network Time Server 13 O Options Administering 73 Options entering using the Telephone Dialpad 96 Options for 1603SW I SIP IP Deskphones Ad...

Page 123: ... Initialization Process 18 Telephone Options Administering 73 Telephone Software and Application Files 63 Telephone to Network initialization 18 Terms Glossary of 115 TEST Procedure 110 Time and Date Setting on SIP IP Telephones 114 Time Setting on SIP IP Telephones 114 TLS 26 61 TLVs Received Impact on System Parameter Values 94 Troubleshooting Parameter Values 103 VIEW Administrative Option 102 ...

Page 124: ...124 Avaya 1603SW I SIP Deskphones Administrator Guide Index ...

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