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Release Notes for Avaya Scopia® XT Series
Known Issues | 75
Known Issues
Avaya performs effective testing of each software version. Patch software may be available to fix
known issues of this software version. Please contact Avaya’s Customer Support Service for further
information.
This section details the list of known issues for this version. Issues are common to Avaya XT Series.
Table 10:
List of known issues in this version
Category
Case Number/
Ticket ID
Description of issue
Solution/Workaround
System Setup
Echo cancellation issue
when audio out of HD2 is
enabled (HD2 is connected
to a track of the XT audio
mixer) and HD2 audio
output is heard in the room
through loudspeakers or a
monitor.
In Configure > Advanced > I/O Connections >
Audio – Outputs > Tracks > Outputs from
tracks: Set HD2 to Off.
Echo cancellation issue
when using HD2 as single
monitor
Connect the single monitor to HD1. HD2
should be used only as additional monitor.
Some HD monitors crop the
output.
If the borders of the graphical menus are not
fully visible, select Configure > Quick Setup
from the Main menu. Select Next in the Quick
Setup to adjust how the menu is displayed in
the monitor. You can also resize the local and
received presentation on the additional
monitor from the web interface. Select
Administrator Settings > I/O Connections >
Monitor > Graphical Adjustments.
Additional monitor/Cloned
monitor may become black
during the call
It is strongly suggested to use two monitors of
the same Vendor/Brand/Model, with the
same settings. In particular, do not mix
1080p/720p monitors-. During a call, do not
change monitor resolutions and do not
connect/disconnect monitors
QC#12897
Placing the camera on top of
the system may cause the
system to overheat and
reset.
Place the camera near the system.
QC#20476
SI #161693: [Executive]
During the XT Control app
installation (using Internet
Explorer) appears a security
warning about an 'unknown'
publisher.
The warning appears because the XT Control
application is not signed: continue with the
installation since the content is not harmful
for the PC.
Recovery Mode
In Recovery Mode, only
lower slot can be used to
plug an USB key for software
upgrade
Sometimes the system
displays black video when
forced to start in recovery
mode
Disconnect and reconnect XT power supply
