Enhancements in H.323 Release 6.2 Service Pack 3
H.323 Release 6.2 Service Pack 3 included the following enhancements:
• Agent ID query feature that the deskphone uses to send a query to the CM for the agent
ID and use the response from CM accordingly.
• A feature for muting the deskphone when used in shared control configuration with one-
X Communicator.
Enhancements in H.323 Release 6.2 Service Pack 2
This release included the following features and enhancements:
• Bi-directional headset feature configurable by user
In Release 6.2, only the administrator could switch on the bi-directional feature for the
user's headset through the settings file parameter HEADSETBIDIR. In this release
onwards, the user can activate or de-activate this feature through the deskphone.
• Phone-based conditional auto-answer
Using this feature, you can configure the deskphone to automatically answer incoming
calls, or a subset of incoming calls, independently of the auto-answer setting on the
Communication Manager.
• The AGTIDVUSTAT parameter, introduced in Release 6.2, is renamed in Service Pack
2 to AGTVUSTATID.
Features introduced in H.323 Release 6.2 Service Pack 1
• A feature to enable ringing on wireless headsets from Jabra and Plantronics and the ability
to activate and deactivate the wireless headset from the headset button.
• A new parameter AGTACTIVESK that you can use in the Call center environment to
control the softkeys that are available to the agents.
• A new parameter AGTGREETLOGOUTDEL that you can use to keep or remove agent
greeting upon agent logout.
• The HEADSYS parameter that you can use to specify whether the deskphone will go on-
hook if the headset is active when a
Disconnect
message is received. This feature has
been reintroduced.
Overview
10 Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G
August 2013