Avaya 4620SW, User Manual

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Telephone Management and Troubleshooting
88 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide
Troubleshooting 4620SW/4621SW Applications
A feature does not work as
indicated in this guide. For
example, the Redial button
does not operate as described
Verify the procedure and retry. For certain
features, you must lift the handset first or place
the telephone off-hook.
Contact your System Administrator if this action
does not produce the desired result. Your
telephone system might be specially
programmed for certain features applicable only
to your installation.
All other telephone problems Contact your System Administrator.
Problem/Symptom Suggested Solution (continued)
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Problem/Symptom Suggested Resolution
GENERAL:
A feature does not work as
indicated in this guide, or does
not work as it had previously
worked
Verify the procedure and retry.
Check troubleshooting for the specific application
with which you are working.
Ensure that any options have not been changed.
Contact your System Administrator if these
actions do not produce the desired result.
You are logging on to a new
telephone and that telephone
does not display your old data
and settings
Your new telephone is not retrieving data from
the same location as your original telephone, or
you need to provide a user name and password.
Follow the procedure in Setting the Automatic
Backup Option to administer your current
telephone with the necessary parameters. If this
procedure does not solve the problem, contact
your System Administrator.
PHONE APPLICATION: Review the previous section, Basic
Troubleshooting Chart .
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