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Avaya 4620SW, User Manual

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Avaya 4620SW User Manual Download Page 1

 

4620SW/4621SW 
SIP IP Telephone 

Release 2.2 
User Guide

 

16-300474

Issue 2.2

August 2005

Summary of Contents for 4620SW

Page 1: ...4620SW 4621SW SIP IP Telephone Release 2 2 User Guide 16 300474 Issue 2 2 August 2005...

Page 2: ......

Page 3: ...result in a variety of losses to your company including but not limited to human data privacy intellectual property material assets financial resources labor costs and or legal costs Responsibility fo...

Page 4: ...47 CFR Part 68 and the Administrative Council on Terminal Attachments ACTA adopted technical criteria Avaya further asserts that Avaya handset equipped terminal equipment described in this document co...

Page 5: ...Telephone Applications 20 Phone Application 20 Speed Dial Application 20 Call Log Application 21 Web Access Application Optional 21 4620SW 4621SW Telephone Options 21 Additional 4620SW 4621SW Function...

Page 6: ...try 37 Name Entry Example 38 URI Entry Example 39 Adding a Speed Dial Button 39 Updating Speed Dial Button Labels 41 Deleting a Speed Dial Button Label 43 Chapter 4 Using the Call Log Application 45 I...

Page 7: ...ling Disabling the Call Log 64 Personal Ringing Options 65 Status Screen Viewing Options 66 Viewing IP Address Status 66 Viewing Quality of Service QoS Status 66 Viewing Interface Status 67 Viewing Mi...

Page 8: ...82 Chapter 8 Telephone Management and Troubleshooting 83 Introduction 83 Interpreting Ringer Tones 83 Interpreting Display Icons 85 Testing Your Telephone 85 Testing the Telephone Lights and Display...

Page 9: ...ers geared to how you actually use the telephone each of which is described in the section titled Document Organization Intended Audience This document is intended for telephone users with a 4620SW 46...

Page 10: ...e telephone Chapter 3 Using the Speed Dial Application Describes how to add update and remove Speed Dial buttons to facilitate quick dialing of frequently called numbers Chapter 4 Using the Call Log A...

Page 11: ...00 Series IP Telephone Installation Guide Document Number 555 233 128 For information on desk wall mounting the telephone see the 4620 4620SW 4621SW 4622SW 4625SW IP Telephone Stand Instructions Docum...

Page 12: ...About This Guide 12 4620SW 4621SW SIP IP Telephone Release 2 2 User Guide...

Page 13: ...ebrew as covered in Selecting a Display Language in Chapter 6 4620SW 4621SW SIP IP Telephone Options The 4620SW 4621SW SIP IP Telephone The 4620SW 4621SW SIP IP Telephone is an innovative telephone th...

Page 14: ...ne operation and call handling a built in two way Speaker and an infrared interface which is applicable only to the 4620SW The telephone has an adjustable stand that moves to optimize your viewing pos...

Page 15: ...The 4620SW 4621SW SIP IP Telephone Issue 2 2 August 2005 15 Figure 1 4620SW 4621SW SIP IP Telephone 1 2 11 12 13 14 15 10 8 9 3 5 4 7 18 20 19 21 17 16 6 4 3...

Page 16: ...bels for the current application and one line shows Help and other procedural messages The telephone uses four grayscale colors to indicate activity 3 Line Feature buttons Twelve Line Feature buttons...

Page 17: ...sounds Key clicks sound when you press fixed buttons on the telephone such as the dialpad or softkeys 15 Headset Jack Provides a port for connecting a headset on the underside of the telephone 16 Hol...

Page 18: ...to another These paging buttons work in conjunction with the paging indicators you might see on an application screen Paging indicators show that a screen has more than one page and help you navigate...

Page 19: ...atures on the 4620SW 4621SW Icon Description Condition Feature Button Display Background Color None Feature is on active White None Feature is off inactive Light Gray None Feature denied Broken Flutte...

Page 20: ...ry application Use this application to make and receive calls Also use this application to perform call handling operations like conference calls or transferring calls to another telephone Chapter 2 U...

Page 21: ...cted pages This application is optional Your System Administrator must specifically administer the Web Access Application for your business environment Depending on the Home page links available you c...

Page 22: ...and preferences When you log in to another 4620SW 4621SW SIP IP Telephone that telephone attempts to retrieve your data from that server Assuming both telephones are properly administered the second...

Page 23: ...ture buttons take up half the display width When a session appearance is full width use the Line Feature buttons on either side of that row to select that session appearance Select any associated mess...

Page 24: ...ion see Application Options in Chapter 6 4620SW 4621SW SIP IP Telephone Options Manual Dialing Dial a call manually by picking up the handset activating your headset or pressing the Speaker button pre...

Page 25: ...ered and the telephone starts the call 3 To end the call hang up the handset deactivate the headset press the Speaker button or Drop button Automatic Dialing Automatic dialing includes redialing a pre...

Page 26: ...on of the number to be dialed Chapter 6 4620SW 4621SW SIP IP Telephone Options covers setting the Redial feature Both redial procedures follow Note Note Your Telephone Administrator can turn off the R...

Page 27: ...ant You can also press the Page Left button to see the preceding page of entries 3 Press the Line Feature button associated with the name and number URI of the person you want to call The number of th...

Page 28: ...Log entry is created for this call Note Note If your administrator has set up the Enhanced Dialing feature selecting Call causes the telephone to add any appropriate digits to the selected telephone n...

Page 29: ...mp when the telephone rings For information see Application Options in Chapter 6 4620SW 4621SW SIP IP Telephone Options Call Handling Features The features described in this section are available whil...

Page 30: ...ing a call on hold Press the Hold button That line changes to white text with a dark gray background and shows the Hold icon Retrieving the held call Press the Line Feature button on which the call is...

Page 31: ...the Volume Control button until you reach the desired volume level As you press the Volume Control button the top display area shows the volume level Changing from the Speaker to the handset or headse...

Page 32: ...e The following procedures describe each transfer type in detail To verify or change your Transfer Type option setting see Chapter 6 4620SW 4621SW SIP IP Telephone Options Sending a call to another te...

Page 33: ...number you dialed A two second display message indicates the transfer is complete 3 Hang up your handset Retrieving a Voice Mail Message When someone leaves a message in your voice mailbox the Message...

Page 34: ...uest to unregister the telephone is sent to the server The telephone is now in a logged off state and displays Ext Logging On to the Telephone To log on to the telephone after a logoff 1 Using the dia...

Page 35: ...ey This character is shown to the right of the current cursor position in uppercase The cursor does not move A subsequent press of the same key replaces the character shown with the next alphabetic ch...

Page 36: ...ase Use the Case Line Feature button to change the case if necessary When you enter a URI the Line Feature buttons below the URI field display several common characters symbols and text strings These...

Page 37: ...cters in lowercase letters When you enter a URI all characters are in lowercase Backspace Deletes the character to the immediate left of the cursor Apostrophe Inserts an apostrophe at the cursor posit...

Page 38: ...fter you enter this sequence the display shows Janeohara By incorporating the editing Line Feature buttons and softkeys during entry you format the name as Jane O Hara Your actual key press sequence m...

Page 39: ...ine Feature Button 5 if the symbol is not shown press the More softkey as applicable to locate this symbol 9 w 33 e 22 b Line Feature Button 10 com If you do not see a com Line Feature Button press th...

Page 40: ...se the Left Arrow softkey or the Right Arrow softkey to move the cursor to the right of the character s to be changed Press the Backspace button to remove that character and reenter that character Alt...

Page 41: ...Dial softkey The telephone displays the Speed Dial Main screen 2 Use the Page Left or Page Right button as appropriate until the screen displays the entry you want to update Note Note Your Telephone A...

Page 42: ...acter s and reenter the character s The Name field allows up to 13 characters For more information see Entering a Name on page 35 Change the telephone number Press the Line Feature button next to the...

Page 43: ...y you want to delete Note Note Your Telephone Administrator can turn off the ability to make changes to the Speed Dial buttons If this is the case you are not shown softkeys labeled Add Edit or Delete...

Page 44: ...Using the Speed Dial Application 44 4620SW 4621SW SIP IP Telephone Release 2 2 User Guide...

Page 45: ...or tracking who called while you were away from the telephone redialing the number or URI of a previous call you made or obtaining telephone numbers or URIs from previous calls You can also set up a S...

Page 46: ...numbers URIs as they are received from the call server The Call Log displays outgoing telephone numbers URIs as you dial them or as they are stored in the Speed Dial application If you want to Then R...

Page 47: ...og The telephone displays the Outgoing or Incoming Answered Call Log Main screen as applicable 3 Press the Line Feature button to the left of the party for which you want to create a Speed Dial button...

Page 48: ...tton to remove the character s and reenter the character s The Name field allows up to 13 characters For more information see Entering a Name on page 35 Change the telephone number Press the Line Feat...

Page 49: ...entry to be deleted displayed press the Line Feature button that corresponds to that entry The telephone displays the Detail screen for the selected entry 4 Press the Delete softkey The prompt Press...

Page 50: ...e telephone displays the prompt Press Delete again to confirm 4 Visually verify that you want to delete all entries for the Call Log then choose one of the following options 5 To exit the Call Log App...

Page 51: ...ypes nor is it intended to replace your PC browser Like a Personal Data Assistant PDA or cellular telephone Web functions are geared towards use on a small six line display screen This chapter describ...

Page 52: ...re button to the left of the Password field and enter your password 3 Choose one of the following options Navigating Web Pages The Web Access Application browser performs similarly to those on your PD...

Page 53: ...ing processing stops and the telephone displays the Home page Refresh the current display to redisplay the current Web page Press Line Feature button 10 Any Web page loading processing stops and the t...

Page 54: ...current field text line take one of the following actions press the Line Feature button to the left of the next text line you want to enter or press one of the Line Feature buttons on the right side...

Page 55: ...a space respectively When the Mode softkey displays Num the telephone recognizes a key press as a number or a typographic character like or The cursor then advances one position to the right When the...

Page 56: ...oSD softkey 2 Choose one of the following options If you want to Then Change the name Press the Line Feature button next to the Name field The Speed Dial Name Entry screen displays the prompt Use dial...

Page 57: ...Main screen redisplays 5 To exit the Speed Dial Application press the Phone Exit button or select another application as applicable Change the URI Press the Line Feature button next to the URI field...

Page 58: ...Using the Web Access Application 58 4620SW 4621SW SIP IP Telephone Release 2 2 User Guide...

Page 59: ...alizing Feature button labels Selecting a different language for the 4620SW 4621SW user interface Changing the width of displayed call appearances Allowing the Voice message light to flash when the te...

Page 60: ...s quality of service audio and signaling status interfaces status and miscellaneous telephone status data Contrast Control provides access to the Contrast Option screen on which you adjust the 4620SW...

Page 61: ...n the second screen you can set visual alerting and enable disable the Call Log Use the paging indicators to move between the two Application Options screens To change or set any option press the Line...

Page 62: ...sing the Save softkey To restore the previous setting without making a change press the Cancel softkey The telephone displays the first Options Main screen Setting the Phone Screen on Calling Option W...

Page 63: ...ay Call Timers option is set to No the telephone displays neither the Call Timer nor the Hold Timer The telephone still maintains call time data for Call Log purposes 1 To change this option press the...

Page 64: ...by pressing the Save softkey To restore the previous setting without making a change press the Cancel softkey The telephone displays the first Options Main screen Setting Visual Alerting When this op...

Page 65: ...logged Personal Ringing Options Your telephone has eight ringing pattern options You can hear the patterns and select the one you prefer using the Personal Ringing option You select this option from...

Page 66: ...from one screen to another as applicable 3 To return to the first Options Main screen from any status screen press the Return softkey Note Note Each option is described in the following subsections V...

Page 67: ...l to adjacent settings which is normal 1 Select the Contrast Control option from the Options Main screen accessed by pressing the Options button 2 Press the Line Feature button on either side of the d...

Page 68: ...orized use during an absence or for privacy purposes Locate the Log Off option on the first Options Main screen CAUTION CAUTION Logging off deletes all Call Log entries and unless automatic backup res...

Page 69: ...ttings or buttons Automatic backup protects this data against system failure by providing a way to restore your backup file of active settings and button labels Restore options settings Speed Dial but...

Page 70: ...you cannot enable them yourself Settings Saved During a Backup When the Backup Restore Option is properly administered Backup Restore saves the following settings and preferences Speed Dial settings P...

Page 71: ...3 To save your selection select Save To exit without making a change select Cancel The telephone displays the second Options Main screen If Then The telephone displays the message Options SD entries...

Page 72: ...utomatic Backup setting is Enabled on the Backup Restore Main screen In Progress The telephone is currently backing up your data Failed Backup could not be performed for example the server could not b...

Page 73: ...elled and any partially retrieved data is discarded The Backup Restore Main screen redisplays If Then Following server connection the backup file is retrieved with data in the proper format The top li...

Page 74: ...backup restore and other network related functions If your telephone was repaired this value was set to zero and must be reestablished Directory Path the server location to which your telephone data...

Page 75: ...23 Enter the path provided by your System Administrator The path must be 22 or fewer characters For data entry information see Using the Dialpad to Enter Characters and Editing During or After Entry i...

Page 76: ...eature buttons might be labeled CFwd for Call Forwarding but you want it to read just Fwd Alternatively if you have relabeled several Feature buttons you can view the original default label values and...

Page 77: ...u want to Then Relabel one or more Feature buttons Select Relabel feature buttons The telephone displays the Feature Button Relabeling screen Proceed to Step 3 View the default labels for your Feature...

Page 78: ...oftware As part of a software upgrade such standard Feature button labels can be overwritten with a new standard label In this event any relabeling you performed on those standard Feature buttons is e...

Page 79: ...configuration applies to your 4620SW 4621SW Telephone 1 Select Select display language on the second Options Main screen The telephone displays the Language Selection screen 2 Select the Line Feature...

Page 80: ...change the current setting press the Line Feature button that corresponds to the desired Transfer Type 3 Save this setting by pressing the Save softkey To restore the previous setting without making...

Page 81: ...dset adapters for 4600 Series SIP IP Telephones The MIP 1 provides remote call answering and call initialization features with the Avaya Cordless Headset The Modular base amplifier M12LUCM which is a...

Page 82: ...ries SIP IP Telephones Specialized handsets are available for noisy environments hearing impaired users and other special purposes The following table describes specialized handsets and replacement ha...

Page 83: ...621SW SIP IP Telephone Options describes several status screens to use to troubleshoot certain problems as requested by your System Administrator For all other IP telephone questions or problems conta...

Page 84: ...alled is busy and the called party was given a call waiting tone Call waiting ringback tone generation depends on the type of telephone being called Confirmation Three short tone bursts indicate a fea...

Page 85: ...he Telephone Lights and Display Area 1 With the telephone idle on hook press and release the Mute button Then press the following numbers on the dialpad which stand for TEST 8 3 7 8 The display indica...

Page 86: ...operational software an IP address and any special features programmed by your System Administrator Report any delay of more than 10 minutes to your System Administrator Telephone does not activate a...

Page 87: ...strator Audio quality is poor specifically you hear an echo while using a handset static sudden silences or gaps in speech clipped or garbled speech and so on Various potential network problems might...

Page 88: ...Suggested Resolution GENERAL A feature does not work as indicated in this guide or does not work as it had previously worked Verify the procedure and retry Check troubleshooting for the specific appl...

Page 89: ...rmat Contact your System Administrator if you have questions on editing the file yourself Then retrieve the file from the telephone as explained in Retrieving and Restoring Data from a Backup File CAL...

Page 90: ...network problems Dialing from this application does not go through Your administrator must administer settings for the Enhanced Dialing feature beyond the defaults You cannot add an entry to the Speed...

Page 91: ...button 2 Using the dial pad press the following keys in sequence 7 3 7 3 8 The display shows the message Reset values no yes 3 Choose one of the following options 4 Press to restart the telephone or t...

Page 92: ...re cannot be performed or does not correct the problem 1 Unplug the telephone and plug it back in The telephone connection is reestablished 2 If power cycling does not correct the problem your System...

Page 93: ...Call Appearance Width Setting the 64 Call Handling Features 29 Call Log About the 45 Calling a Party from the 27 Deleting a Single Entry 49 Deleting All Entries 50 Disabling the 50 Enabling Disabling...

Page 94: ...Feature buttons 16 18 Logging Off the Telephone 33 68 Logging On to the Telephone 34 69 M Making Calls 24 Manual Dialing 24 Message Display Rate Setting the 63 Miscellaneous Status Viewing 67 Mute bu...

Page 95: ...een on Calling Option 62 Setting the Redial Option 61 Setting Visual Alerting 64 Softkeys 16 19 Speaker Changing from the handset or headset to the Speaker 31 Changing from the Speaker to the handset...

Page 96: ...tus 72 Viewing a Call Log 46 Viewing the Network Audio Quality 68 Visual Alerting Setting 64 Voice Mail Message Retrieving a 33 Voice Message Light 16 Volume Control buttons 17 W Web Access Applicatio...

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