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Avaya 1040E, User Manual

The Avaya 1040E is a reliable and user-friendly phone with advanced features. Ensure you make the most of its capabilities by downloading the free User Manual from our website. Easily access all the information you need to optimize your phone's performance and functionalities.

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Receiving a call

157

Managing Call Decline Reasons

You can create Call Decline Reasons that you can access when you want 
to decline an incoming call. Also, you can edit and delete Call Decline 
Reasons from the list of Call Decline Reasons you create. 

To create a Call Decline Reason:

Prefs

1. Press the 

Prefs

 context-sensitive soft 

key, select 

Feature Options

, and then 

choose 

Call Decline Reasons

 from the 

menu. 

Add

2. Press the 

Add 

context-sensitive soft key 

to add a new Call Decline Reason to the 
list of available Call Decline Reasons.

3. Use the dialpad to enter the new Call 

Decline Reason for the contact.

Save

Back

4. Choose one of the following:

— Press the 

Save

 context-sensitive 

soft key to save the new Call Decline 
Reason.

— Press the 

Back

 context-sensitive 

soft key to return to the previous 
menu without saving the new Call 
Decline Reason.

Note: 

The IP Deskphone saves the new 

Call Decline Reason to the list of Call 
Decline Reasons for later use.

Summary of Contents for 1040E

Page 1: ...Avaya 1140E IP Deskphone with SIP Software User Guide SIP Software Release 4 0 Document Status Standard Document Version 07 03 Part Code NN43113 101 Date November 2010...

Page 2: ...IZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE...

Page 3: ...mber 2010 Standard 06 02 This document is up issued to include information about the Multi Level Precedence and Preemption service August 2010 Standard 06 01 This document is up issued to support SIP...

Page 4: ...d 03 08 This document is up issued to support SIP Firmware for IP Phone 1140E Release 2 0 July 2007 Standard 02 03 This document is up issued to support SIP Firmware for IP Phone 1140E Maintenance Rel...

Page 5: ...ion keys 43 Using a USB Mouse 45 Available Avaya 1140E IP Deskphone call features 46 Security features 46 Secure connection 47 Regulatory and safety information 49 Other 52 DenAn regulatory notice for...

Page 6: ...rotection for domains 74 Selecting a language 75 Logging on to your Avaya 1140E IP Deskphone 76 Configuring the duration of the login 80 Logging on multiple user accounts 81 Timed logoff 81 Timed logo...

Page 7: ...format selection 112 Generic USB headset 113 Avaya USB headset adapter with HID 114 Third party USB headsets with HID 118 Analog Terminator Adapter for analog 500 2500 type telephone or fax machine 1...

Page 8: ...iting a contact in your Address Book 166 Copying information to the Address Book 170 Searching for a contact in the Address Book 172 Using the Search feature in the Address Book 173 Using the Search f...

Page 9: ...p ups 201 Configuring IM audible alert 201 Composing an Instant Message 202 Instant Message Inbox Outbox 204 Accessing Instant Messages 204 Viewing the content of an Instant Message 206 Replying to an...

Page 10: ...programming 259 Creating a feature key using the Copy key 264 Using Call Forward 266 Configuring Do Not Disturb 270 Configuring a Presence state 271 Adding a new Presence state message 274 Configuring...

Page 11: ...ng a call 293 Being in a call 293 Instant Messages 294 Menu features 295 Modifying settings 295 Per account call notification options 295 IM Settings 295 Voice Mail settings 296 Remembering settings a...

Page 12: ...ck 322 Background image 329 Selecting an image screen 330 Service Package Group Support 331 Speed Dial List 340 Speed Dial List screen 341 Auto retrieve flag 342 USB Flash memory device support 343 No...

Page 13: ...Call Origination Busy 375 Re authorization 378 Feature interactions with MLPP 378 Quick reference 381 Fixed keys 381 Commonly used functions 383 Context sensitive soft keys 386 Display screen icons 3...

Page 14: ...Contents 14...

Page 15: ...eys and context sensitive soft keys labels appear directly above the keys Figure 1 shows the user defined feature keys and context sensitive soft keys Figure 1 User defined feature keys and context se...

Page 16: ...essage Log Headset Hold gigabit Ethernet ports built in gigabit Ethernet switch for shared PC access headset jack with an On Off key USB port to support a keyboard or mouse Note Powered downstream 1 1...

Page 17: ...hen accessing voice mail during a call logging off the IP Deskphone without entering a password dialing a call from the Inbox the capacity to attach up to three Expansion Modules for IP Deskphones 110...

Page 18: ...Welcome 18 IP Deskphone controls Figure 2 shows the Avaya 1140E IP Deskphone Figure 2 Avaya 1140E IP Deskphone...

Page 19: ...rward Note The key on the lower right is reserved as your default line key Context sensitive soft keys are located below the display area The LCD label above each key changes based on the active featu...

Page 20: ...s for up down left and right movements For more information see Navigation keys on page 43 Use the Enter key at the center of the Navigation Key Cluster to select menu items or to confirm changes Note...

Page 21: ...in a hold state Use the Dialpad to enter numbers and text To navigate to an item in a menu press the corresponding number on the dialpad to activate the item or continue navigate the list of items Whe...

Page 22: ...skphone Retrieve Parked Call This feature is not available on all call servers 5 Reset Phone reset your IP Deskphone 6 File Manager manage the IP Deskphone file system and USB Devices attached to the...

Page 23: ...his key does not function to send Instant Messages Press the Outbox key to view a record of all outgoing calls Note This key does not function as a shift key Press the Directory key to access the Addr...

Page 24: ...mber caller name menu items feature prompt strings user entered digits date and time information and phone information The lower display area provides context sensitive soft key label information Figu...

Page 25: ...y screen To clean the LCD display screen gently wipe with a soft dry cloth CAUTION Do not use any liquids or powders on the IP Deskphone Using anything other than a soft dry cloth can contaminate IP D...

Page 26: ...in the idle state Figure 4 Context sensitive soft keys when the IP Deskphone is in the idle state Table 1 on page 26 lists the context sensitive soft keys that you can use to access menu items Table 1...

Page 27: ...e soft key to display the 123 context sensitive soft key on the menu list Msgs Press the Msgs context sensitive soft key to access the following features 1 Voice Mail use to call your Voice Mail numbe...

Page 28: ...Fwd DND Retrve More If you press the More context sensitive soft key from the first menu list twice you access the following context sensitive soft keys ScrnSvr Presnce Prefs More If you press the Mor...

Page 29: ...key to select a new menu list of context sensitive soft keys The next available menu list contains the following context sensitive soft keys ScrnSvr Presnce Prefs More When you press the More context...

Page 30: ...e following 1 Display use to adjust the display settings of the LCD screen 2 Audio use to adjust tones and volume settings access the Codecs menu to configure a USB headset 3 Feature Options use to co...

Page 31: ...ing Privacy Ends Dialing Hold Mode Private Time 6 Network use to access the following Server Settings Device Settings Diagnostics Disable screensaver Licensing Lock 7 USB Locks use to lock or unlock t...

Page 32: ...5 Idle display screen after dial pad input Prefs 8 User Settings use to modify the following Call Settings IM Settings Voice Mail Settings Change Location More Press the More context sensitive soft ke...

Page 33: ...t using the primary login of the IP Deskphone User input is run against the dialing plan abc or 123 Press the abc or 123 context sensitive soft key to toggle between alpha and numeric input mode Subje...

Page 34: ...sion through context sensitive soft keys Part 1 of 10 Item Function Conf Press the Conf context sensitive soft key to obtain a dial tone to place another call during an active call or to make a confer...

Page 35: ...ve soft key to access the following features Tones Ring Pattern Select test patterns from 1 to 8 Alerting Volume Set Desired volume Table 3 Menu items accessed during an in call session through contex...

Page 36: ...CMU standard u law G729 729 codec PCMA standard a law Headset Selection Select the active headset device Wired USB if wired then select type 1 2 or 3 Enable HID Commands enable or disable MHA Headset...

Page 37: ...air with a found device select Pair To unpair Device select UnPair Note You can change the audio settings to improve audio quality based on the available band width If the Internet bandwidth is low yo...

Page 38: ...e context sensitive soft key never appears at the same time as the Audio context sensitive soft key More Press the More context sensitive soft key to select a new menu list of context sensitive soft k...

Page 39: ...mes you return to the first menu list with the following context sensitive soft keys Conf Trnsfer Audio More When you press the More context sensitive soft key for the first time the following context...

Page 40: ...ensitive soft keys The next available menu list contains the following context sensitive soft keys Prefs More When you press the More context sensitive soft key for the second time the following conte...

Page 41: ...Action Call Subjects Call Fwd Notification Answer Mode Settings appear when the Auto Answer Mode is enabled on the IP Deskphone 4 Language use to change the interface language 5 Misc Options use to ac...

Page 42: ...7 USB Locks use to lock or unlock the following USB devices USB Mouse USB Keyboard USB Headset USB flash drive 8 User Settings use to modify the following Call Settings IM Settings Voice Mail Settings...

Page 43: ...he menu to highlight the item you want to select and then press the Select soft key More Press the More context sensitive soft key to return to the first menu list of context sensitive soft keys The n...

Page 44: ...our Call Inbox When your Search Method is set to Index Search you can increase the speed of the scrolling by repeatedly pressing the right navigation key or decrease the scrolling speed by repeatedly...

Page 45: ...e left when you enter and edit text Leave the detail view of the Inbox or Outbox and return to the main Inbox or Outbox Operates like the Back context sensitive soft key Press the up or down arrows on...

Page 46: ...atures must be assigned to your IP Deskphone and must be supported by call server software Note 1 Not all feature are available To determine which features are available or to activate features contac...

Page 47: ...rity icon when the IP Deskphone is idle you are on an active call Figure 7 on page 66 is an example of a secure connection when the IP Deskphone is idle The security icon is visible on the IP Deskphon...

Page 48: ...Welcome 48 Figure 8 Example of a secure connection during an active call...

Page 49: ...lowing measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the...

Page 50: ...t radio interference to the licensed service this device must be operated indoors only and should be kept away from windows to provide maximum shielding Table 5 lists EMC compliance for various jurisd...

Page 51: ...Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current 16 A Japan VCCI Regulations for voluntary control measures Table 6 Safety compliance Juri...

Page 52: ...uirements EU Countries This device complies with the essential requirements and other relevant provisions of Directive 1999 5 EC A copy of the Declaration may be obtained from http support avaya com c...

Page 53: ...ection provides information about how to use the IP Deskphone Carefully read each section before you operate the new IP Deskphone The following sections describe details about the IP Deskphone Before...

Page 54: ...nto a regular telephone jack This can result in severe damage to the IP Deskphone Consult your system administrator to ensure that you plug your IP Deskphone into a 10 100 1000 BaseT Ethernet jack CAU...

Page 55: ...et optional on page 59 Connecting the LAN ethernet cable on page 60 Installing additional cables on page 61 WARNING Ensure that the protective rubber cap on the Expansion Module port is in place when...

Page 56: ...ward on the center catch as indicated in the following figure and remove the stand cover The cable routing tracks are now accessible WARNING Your Avaya 1140E IP Deskphone is shipped with the base lock...

Page 57: ...net PoE options including IEEE 802 3af standard power For AC power use the Avaya AC adapter only You can order the optional Avaya AC adapter N0023000 separately To connect the AC adapter to the AC ada...

Page 58: ...dure to connect the handset to the IP Deskphone 1 Connect the end of the handset cable with a short straight section to the handset 2 Connect the end of the handset cable with the long straight sectio...

Page 59: ...Monaural and Binaural headset Monaural headset Plantronics Model number H251N Part number 64338 01 with cable Model Number A10 Part Number 66268 02 Binaural headset Plantronics Model number H261N Par...

Page 60: ...e If your network is equipped with PoE you can power your IP Deskphone through the LAN port To connect your IP Deskphone to your LAN use the following procedure 1 Connect one end of the supplied Ether...

Page 61: ...ure 12 Cable routing tracks and mounting holes Wall mounting the IP Deskphone optional You can mount your Avaya 1140E IP Deskphone on a wall either by method A using the mounting holes on the bottom o...

Page 62: ...all the IP Deskphone Four small pins on the bottom of the stand cover make marks on the wall 3 Use the marks as a guideline for installing the wall mount screws not provided Install the screws so that...

Page 63: ...e stand cover Ensure that all cables are neatly routed and press the stand cover into place until you hear a click 4 Put the IP Deskphone in the wall mount position optional If you wall mount your IP...

Page 64: ...eate Address Book entries and to designate feature key labels To make a call you can dial an alphanumeric SIP address for example jdoe2 domain com You can enter and edit text on your IP Deskphone usin...

Page 65: ...s abc you can enter alphabetic text When the context sensitive soft key label is 123 you can enter numbers Figure 14 Context sensitive soft key abc 123 For example if you want to enter the lower case...

Page 66: ...nter a special character press the dialpad number 1 to cycle through the characters until you reach the one you need For example to enter a question mark press the number 1 key eight times Table 7 Alp...

Page 67: ...on tilde equal plus 1 numeral 1 Prefs 1 Press the Prefs context sensitive soft key and then select Misc Options Highlight Ends Dialing and press the Change context sensitive soft key 2 Choose one of t...

Page 68: ...e soft key and then select Misc Options Highlight Ends Dialing and press the Change context sensitive soft key 2 Choose one of the following Press the Off context sensitive soft key to turn off Ends D...

Page 69: ...default Prefs 1 Press the Prefs context sensitive soft key and then select Misc Options Highlight Alpha Dialing and then press the Change context sensitive soft key 2 Choose one of the following Press...

Page 70: ...n use the alphabetic keys to enter text Table 8 on page 70 describes the associations between the USB keyboard function keys and the IP Deskphone fixed keys 2 Choose one of the following Press the Off...

Page 71: ...kspace Left arrow of Navigation Cluster Arrow Left Left arrow of Navigation Cluster Arrow Right Right arrow of Navigation Cluster Arrow Up Up arrow of Navigation Cluster Arrow Down Down arrow of Navig...

Page 72: ...r logon ID enter your password select the duration of this session Release 2 2 supports admin password protection for login prompt that appears when you power up the IP Deskphone or after you log off...

Page 73: ...can configure your IP Deskphone with your user logon and password If this is the case after you plug in the IP Deskphone you can use it without further configuration Note If the IP Deskphone is config...

Page 74: ...key to change the current domain Note You must enter an admin password before you can edit the domain in which the IP Deskphone connects 2 Press the Up Down navigation key to highlight the new domain...

Page 75: ...u do not enter the correct password the message incorrect password appears with a prompt to retry Password request in server settings mode When you edit the domain from the server settings under the N...

Page 76: ...of the following Press the Change context sensitive soft key to change the current language Press the Back context sensitive soft key to keep existing language and return to the User Login screen 2 Pr...

Page 77: ...you can enter your authentication ID independent of your user ID The authentication ID is used when the server challenges the IP Deskphone To logon to the Avaya 1140E IP Deskphone abc 1 Press the abc...

Page 78: ...D is autofilled with your user ID If Authentication is not enabled a new screen appears and prompts you for your password a Press the abc 123 context sensitive soft key to toggle between alphanumeric...

Page 79: ...ver all previous characters are hidden Note 2 When you enter your password and you use the navigation key to backspace you erase all the characters and must completely reenter your password again 5 Pr...

Page 80: ...the Next context sensitive soft key to set the logon duration to Permanent A login confirmation screen appears Press the Timed context sensitive soft key to open a screen to set a maximum time to rem...

Page 81: ...prompt Press the Yes context sensitive soft key to log off immediately Press the No context sensitive soft key to switch to Permanent logon Press the Quit or Release Goodbye key to logout immediately...

Page 82: ...e Enhanced Emergency Service uses the location you select or the Directory Number DN on the call server when handling emergency calls The configuration of the call server determines how emergency serv...

Page 83: ...s Independent volume adjustments for handset headset and handsfree Alerting Volume adjustment Idle Screen display text Display Contrast and Backlight Screen Saver settings Voice Mail settings number a...

Page 84: ...t address book Confirmation logon screen When you complete the logon process the logon confirmation screen appears as shown in Figure 16 on page 85 Press the OK context sensitive soft key to complete...

Page 85: ...firmation screen Logging off from the IP Deskphone To log off from the IP Deskphone 1 Press the Services fixed key and then select Logout from the menu abc 2 Press the abc 123 context sensitive soft k...

Page 86: ...le screen without logging on When you pick up the handset press the handsfree button or headset button without logging on a message Emergency calls only appears and the IP Deskphone can only be used t...

Page 87: ...user to log on or it is blocked by a screen saver you can still make an emergency call If you pick up the handset a message Emergency calls only appears and the IP Deskphone can be used for making onl...

Page 88: ...e receives the location information when the IP Deskphone is first plugged in to the network and then stores it To view your location press the Services hard key choose Phone Information and then pres...

Page 89: ...Accessing the IP Deskphone 89 Figure 18 Phone location display You can obtain location information only if it has been configured on your system...

Page 90: ...y on page 91 Configuring the Backlight Screensaver on page 92 Configuring Menu Auto back out on page 93 Selecting a ring pattern on page 95 Adjusting the volume on page 96 Selecting a language on page...

Page 91: ...Apply context sensitive soft key to save the changes and return to the Display menu Press the Cancel context sensitive soft key to keep the existing configurations and return to the Display menu Pref...

Page 92: ...Prefs 1 Press the Prefs context sensitive soft key select Display Display Settings and then select Backlight Screensaver from the menu 2 Press the Left Right navigation key to increase or decrease th...

Page 93: ...Deskphone to go back to the idle screen when the IP Deskphone is left inactive To configure Menu Auto back out Prefs 1 Press the Prefs context sensitive soft key choose Display and then Menu Auto bac...

Page 94: ...o back outs from that point forward 3 Press the Up Down navigation key to scroll through the screen and choose the required time interval Choose one of the following values Never 10 min 5 min 2 min 1...

Page 95: ...select Ring Pattern 2 Press the Up Down navigation key to scroll through and highlight the different ring patterns displayed on the LCD screen Select Test Back 3 Choose one of the following Press the...

Page 96: ...liding scale appears on the LCD screen display when you adjust the volume Figure 19 on page 96 shows how to adjust the volume Figure 19 Adjusting the volume Adjusting the ring volume You can adjust th...

Page 97: ...ght navigation key Press the Volume fixed keys to increase or decrease the volume 3 Choose one of the following Press the Set context sensitive soft key to configure the selected volume and return to...

Page 98: ...e use one of the following methods Press the Left Right navigation key to increase or decrease the volume of the handset Press the Volume fixed key to increase the handset volume or press the Volume f...

Page 99: ...ethods Press the Left Right navigation key to increase or decrease the volume of the handset Press the Volume fixed key to increase the handset volume or press the Volume fixed key to decrease the han...

Page 100: ...ase or decrease the volume of the handset Press the Volume fixed key to increase the handset volume or press the Volume fixed key to decrease the handset volume Note To adjust the volume during a call...

Page 101: ...sensitive soft key and then select Language The current language displays Change 2 Press the Change context sensitive soft key to change the language 3 Press the Up Down navigation key to scroll and h...

Page 102: ...s 1 Press the Prefs context sensitive soft key select Misc Options and then select Time Change 2 Press the Change context sensitive soft key 3 Press the Up Down navigation key to highlight Date Format...

Page 103: ...Format menu Press the Back context sensitive soft key to keep the existing configurations and return to the Time Format menu Prefs 1 Press the Prefs context sensitive soft key select Misc Options and...

Page 104: ...or example GMT 11 00 Samoa GMT 10 00 Hawaii 6 Choose one of the following Press the Select context sensitive soft key to save the time zone selection and return to the Time Format menu Press the Back...

Page 105: ...es of USB headsets that work with the IP Deskphone 3 Press the Up Down navigation key to highlight Time Format in the menu Change 4 Press the Change context sensitive soft key change the date format 5...

Page 106: ...context sensitive soft key and then choosing Audio The Audio option allows you to select and configure the preferred headset Figure 20 on page 107 displays the Audio menu with the Headset Selection m...

Page 107: ...nces menu with headset menu item On the IP Deskphone after you select the Prefs Audio and Headset Selection menu items use the headset screen to select the desired headset and corresponding functional...

Page 108: ...Configuring the Avaya 1140E IP Deskphone 108 Figure 21 Headset screen...

Page 109: ...ce either USB Wired or Bluetooth Note The headset can be selected before it is paired Bluetooth or attached wired or USB Items below the Active Headset Device field are dimmed if either USB headset is...

Page 110: ...nfiguration is ignored for non supported USB headsets MHA Headset Type Choose an MHS Headset Type only if Avaya headset adapter is detected This list contains the different wired headset types that ca...

Page 111: ...USB to verify the presence of the USB headset attached to the IP Deskphone When you select the USB menu the attached USB headset is displayed along with other USB devices The name of the USB device di...

Page 112: ...mmand to the device to select the corresponding endpoints for audio transfers The IP Deskphone supports both 8KHz and 16KHz audio You can select the 16KHz audio if the headset supports it The IP Deskp...

Page 113: ...udio to 16KHz audio Likewise if the audio negotiated between the two parties is set to 16KHz audio and the headset supports only 8KHz audio the IP Deskphone performs the transcoding between 16KHz audi...

Page 114: ...headset adapter with HID support Feature Description Key Event Key press on the adapter generates events only with a state maintained and actions taken by the IP Deskphone There is a one to one mappin...

Page 115: ...rter is kept synchronized with the Message Waiting LED Attached Indicator When a Avaya USB Mobile or Enhanced headset is connected to the IP Deskphone after enumeration the IP Deskphone flashes the LE...

Page 116: ...key on the IP Deskphone or the Off Hook Green key on the adapter After a call is answered audio data flows between the IP Deskphone and the headset adapter through the USB Outgoing Call You can make a...

Page 117: ...Mute LED on the IP Deskphone and the LED on the adapter are lit to indicate the call is muted When unmuted the voice path resumes and both LEDs go off Volume Up Down Pressing the Volume Up Down key o...

Page 118: ...of third party USB headsets are as follows Plantronics CS50 CS60 Wireless USB headsets GN Netcom 9300 series wired and wireless USB headsets The HID support of third party USB headsets performs diffe...

Page 119: ...ynchronize call processing operations When the IP Deskphone receives these commands the IP Deskphone maps them to the corresponding key events except the Volume Up Down keys as if the keys on the IP D...

Page 120: ...bottom of the base station flash The enumeration process is complete only when there is a blink at the headset piece and the base LEDs become solid Back Light Not applicable Message Waiting Not applic...

Page 121: ...call is answered audio data flows between the IP Deskphone and the headset through the USB Outgoing Call You can make an outgoing call by either pressing the headset key on the IP Deskphone or the Of...

Page 122: ...Deskphone to synchronize IP Deskphone status Mute status indication on the headset is also independent When muted the headset streams blank audio to the IP Deskphone and the IP Deskphone also mutes t...

Page 123: ...ok and dial pad key events for HID support to allow the attached device to make outgoing calls directly without using the key pad on the IP Deskphone If Calling Line ID CLID of the far end is availabl...

Page 124: ...events it maps them to the corresponding key events as if the keys on the IP Deskphone are pressed LEDs Not applicable Attached Indicator Not applicable Back Light Not applicable Message Waiting Not...

Page 125: ...telephone number can be dialed using the key pad of the IP Deskphone or the key pad of the analog device After a call is answered the adapter converts the digital voice data to analog and sends it to...

Page 126: ...e you can use a Bluetooth wireless technology headset with your IP Deskphone the system administrator must activate the feature Contact your administrator to inquire if Bluetooth wireless technology f...

Page 127: ...uble press the Headset key the Bluetooth wireless technology feature is not enabled on your IP Deskphone Contact your administrator 2 Press the Enter key to activate the Bluetooth wireless technology...

Page 128: ...e Search Completed Found Device s appears and a list of devices that support Bluetooth wireless technology appears in the Found list 7 If the search is successful proceed to step 9 8 If the search is...

Page 129: ...d box select your headset from the list 11 Press the Right navigation key one or more times to highlight the Found box Press the Enter key to start the edit mode 12 Press the Down navigation key to op...

Page 130: ...ul ensure that the headset appears in the list next to the Paired item If pairing is successful the message Pair completed also appears at the bottom of the screen If the headset is not successfully p...

Page 131: ...red box navigate to the one you want as follows Press the Right navigation key one or more times to highlight the Paired box Press the Enter key to start the edit mode Press the Up Down navigation key...

Page 132: ...eadset is connected to the IP Deskphone 18 If only one headset is paired proceed to step 18 If more than one wireless headset is paired the first headset paired is automatically made the active device...

Page 133: ...rks as normal If the Use BT headset checkbox is selected the wireless headset is used as the IP Deskphone headset The Bluetooth wireless technology headset can work only if it is within range of the I...

Page 134: ...n key to select the Use BT Headset item 3 Press the Enter key to toggle this option on or off A check mark indicates that the wireless headset is used Clear the check mark to use a wired headset This...

Page 135: ...Paired box 5 Press the Enter key to open edit mode 6 Press the Up Down navigation key to open the list 7 Press the Up Down navigation key to scroll through the list and highlight your headset 8 Press...

Page 136: ...set is no longer paired with your IP Deskphone and you can use the wired headset To use the wireless headset again you must perform the pairing and activation procedure 11 Press the Enter key Your Blu...

Page 137: ...dialing on page 140 You can also initiate a call while using one of the following features The Address Book on page 162 Call Inbox on page 180 Call Outbox on page 192 Instant Messaging on page 199 Wh...

Page 138: ...ethods Press the Line feature key Lift the handset Press the Headset fixed key Press the Handsfree fixed key The IP Deskphone produces a dial tone abc 2 You can make a call using one of the following...

Page 139: ...u to access your voice mail Press the Speed dial feature key that you programed to call with a commonly used or important phone number or SIP address Note You can program a feature key to use as a sho...

Page 140: ...ic input To make a call using on hook dialing Using handsfree calling While on an active call you can switch between the handset and handsfree mode 1 Dial the number or SIP address Chad 2 Continue the...

Page 141: ...ode To switch from the handset mode to handsfree mode Press the Goodbye key 1 Press the Mute key The LED indicator lights 2 Press the Mute key again to return to a two way handsfree conversation Lift...

Page 142: ...6 or you can create a new subject Note The Call Subject feature is not available for all call servers Contact your system administrator or service provider to determine if this feature is available to...

Page 143: ...lowing Press the Up Down navigation key to highlight the Call Subject you want to use and press the Select context sensitive soft key The IP Deskphone sends the Call Subject to the contact you are cal...

Page 144: ...s on the screen before you send the call If you want to change that subject press the Subject context sensitive soft key to return to the Call Subject menu You now have the option to select No to a Ca...

Page 145: ...save the new Call Subject and use it with the call Press the Clear context sensitive key to clear the text Press the Back context sensitive soft key to return to the previous menu without sending the...

Page 146: ...Deskphone is idle To add a Call Subject while the IP Deskphone is idle Prefs 1 Press the Prefs context sensitive soft key select Feature Options and then select Call Subject from the menu Add 2 Press...

Page 147: ...context sensitive soft key to return to the previous menu without adding a new Call Subject Prefs 1 Press the Prefs context sensitive soft key select Feature Options and then select Call Subject from...

Page 148: ...t sensitive soft key to not delete the Call Subject and return to the previous menu Prefs 1 Press the Prefs context sensitive soft key select Feature Options and then select Call Subject from the menu...

Page 149: ...o edit the Call Subject 6 Choose one of the following Press the Save context sensitive soft key to confirm the changes Press the Back context sensitive soft key to return to the previous menu without...

Page 150: ...e caller information appears as it is in the Address Book See Figure 23 on page 151 You can restrict the information displayed for incoming calls or for calls you make For more information see Configu...

Page 151: ...you can answer an incoming call you can choose one of four methods To answer an incoming call Answer 1 Choose one of the following Press the Answer context sensitive soft key that activates a Handsfr...

Page 152: ...methods Enter the SIP address or phone number by using the dialpad Select a contact from the Address Book Call Inbox or Call Outbox To redirect an incoming call by using the dialpad Redrct 1 Press th...

Page 153: ...Press the Back context sensitive soft key to return to the Incoming Call screen without redirecting the call Redrct 1 Press the Redrct context sensitive soft key to redirect an incoming call 2 To sel...

Page 154: ...to determine if this feature is available to you The treatment that an incoming call receives when Call Decline is invoked depends upon the call server In a SIP environment the caller receives a call...

Page 155: ...a Decline Call Reason Press the New context sensitive soft key to create a new decline reason to send For more information see Creating a new Call Decline Reason on page 155 Note Highlight None to use...

Page 156: ...he abc 123 context sensitive soft key to toggle between alphabetic and numeric characters 4 Use the Dialpad to enter a new Call Decline Reason Send Back 5 Choose one of the following Press the Send co...

Page 157: ...all Decline Reasons from the menu Add 2 Press the Add context sensitive soft key to add a new Call Decline Reason to the list of available Call Decline Reasons 3 Use the dialpad to enter the new Call...

Page 158: ...on screen appears with the question Delete Decline Reason 3 Choose one of the following Press the Ok context sensitive soft key to confirm the deletion of the Call Decline Reason Press the Back contex...

Page 159: ...ntext sensitive soft key the IP Deskphone stops ringing and a message is sent to the network indicating that you are busy at all SIP IP Deskphones you are logged on to and that server should stop tryi...

Page 160: ...ter you receive a call from the intercom group the following occurs You receive a call notification and the IP Deskphone rings the display is similar to the display of a normal call Prefs 1 Press the...

Page 161: ...eskphone establishes a one way speech path between the IP Deskphone and the caller that is you can only hear the call you cannot respond The IP Deskphone does not display context sensitive soft keys T...

Page 162: ...k on page 165 Editing a contact in your Address Book on page 166 Copying information to the Address Book on page 170 Searching for a contact in the Address Book on page 172 Viewing the Address Book To...

Page 163: ...eskphone Address Book Note If your service provider requires that a Directory Number DN be used to initiate a call the Address Book entry must have the DN to initiate a call First go off hook by using...

Page 164: ...ook to call 2 Press the Up Down navigation key to highlight a contact on the list VIew 3 Press the View context sensitive soft key to make a call to the contact 4 Choose one of the following Press the...

Page 165: ...ess Book from the menu and then press the New context sensitive soft key abc 2 Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters Next Back 3 Choose one o...

Page 166: ...ive soft key to add the contact to a group and then select the group for the contact to be added Press the No context sensitive soft key if you do not want to add the contact to a group and return to...

Page 167: ...context sensitive soft key to toggle between alphabetic and numeric characters 5 Use the dialpad to enter the new name for the contact Next Back 6 Choose one of the following Press the Next context se...

Page 168: ...ive soft key to designate the contact as a friend and return to the address menu screen Press the No context sensitive soft key if you do not want a contact designated as a friend and return to the ad...

Page 169: ...sensitive soft key Edit 2 Press the Edit context sensitive soft key to access the contact information Delete 3 Press the Delete context sensitive soft key to completely delete the contact from the Ad...

Page 170: ...not appear when an IM pop up appears To copy a contact to the Address Book 1 Press the Up Down navigation key to highlight the contact in the Call Inbox or Call Outbox that you want to add to your Ad...

Page 171: ...sitive soft key to return to the previous menu Note If you do not need to change the name for the contact press the Next context sensitive soft key 6 Use the dialpad to enter a new phone number or new...

Page 172: ...lect the group for the contact to be added Press the No context sensitive soft key if you do not want a contact designated as a friend and return to the address menu screen Press the Back context sens...

Page 173: ...an index number larger than 9 you must enter the next digit quickly to move to that item on the list For example if the address you need is item 28 on the list you must enter the digit 8 quickly afte...

Page 174: ...e Address Book Local Search or for a contact in a directory that is stored on the call server Global Search You can save a contact name and SIP address found on the call server to your personal Addres...

Page 175: ...oft key to return to the previous menu Note When the search is unsuccessful the following message appears No entries found for search criteria Call Search Exit 6 When a search result is successful you...

Page 176: ...hen a search result is not successful you can do one of the following Press the Search context sensitive soft key to return to the search menu and begin a new search Press the Exit context sensitive s...

Page 177: ...lect Global Search from the menu Select 2 Press the Up Down navigation key and then press the Select context sensitive soft key to choose a search criteria 1 User Name 2 Name 3 First Name 4 Last Name...

Page 178: ...avigation key to highlight a contact from the search result and press the Call context sensitive soft key to initiate a call Press the Save context sensitive soft key to save the caller information to...

Page 179: ...h Press the Back context sensitive soft key to return to the previous screen New Back 8 When a search result is not successful you can do one of the following Press the New context sensitive soft key...

Page 180: ...e of the call Number of consecutive calls each caller made to you Call Subject if the caller sends a Call Subject You can set the filter on your Call Inbox to display all incoming calls or missed call...

Page 181: ...Call Inbox during a call on page 190 Managing calls in the Call Inbox while not on a call You can manage calls in the Call Inbox while you are not on a call To manage calls in the Call Inbox while not...

Page 182: ...Left navigation key Press the Missed context sensitive soft key to toggle the view filter from the All context sensitive soft key to the Missed context sensitive soft key See Managing missed calls on...

Page 183: ...address using the primary login of the IP Deskphone The Enter key has the same behavior as the Call context sensitive soft key Use the Dial pad to select an item by index To place a call to the addres...

Page 184: ...the details of a call in the Call Inbox you can do the following Initiate a call to the caller displayed on the screen For more information see Initiating a call from the Call Inbox on page 188 Press...

Page 185: ...l the same as any call that is in your Call Inbox For more information see Viewing the details of a call in the Call Inbox on page 183 and Initiating a call from the Call Inbox on page 188 All 4 To vi...

Page 186: ...issed call Figure 27 on page 186 displays the Message options screen Figure 27 Messages screen Changing the Missed Calls Notification behavior Exit 6 To exit the Inbox and return to the idle IP Deskph...

Page 187: ...de Press Auto to change Missed Call Notification Message clearing mode Auto Manual 4 Choose one of the following Press the Auto context sensitive soft key to change the clearing mode for the xx new ca...

Page 188: ...1 If your service provider requires that a Directory Number DN be used to initiate a call the Call Inbox entry must have the DN to initiate a call Note 2 While you are on a call you can initiate a ne...

Page 189: ...place a call to the selected address do one of the following Lift the handset Press the Headset fixed key Press the Handsfree fixed key or Press the Edit context sensitive soft key Then press the Sen...

Page 190: ...e you are in an active call 1 Press the Up Down navigation key to highlight a call from the list of calls in your Call Inbox Delete 2 Press the Delete context sensitive soft key Yes AllUsr All No 3 Se...

Page 191: ...ll from the list of calls in your Call Inbox Select Back 2 Choose one of the following Press the Select context sensitive soft key to initiate a call to the highlighted caller Note This places the cur...

Page 192: ...t details of the calls in your outbox to your Address Book You can access the following details about the outgoing calls Name Address Time of the call Number of Calls Call Subject when used for a call...

Page 193: ...while not on a call You can manage calls in the Call Outbox while you are not in an active call To manage calls in the Call Outbox while not on a call 1 Press the Outbox fixed key 2 Press the Up Down...

Page 194: ...ontext sensitive soft key to delete the highlighted call For more information see Deleting calls from your Call Outbox on page 195 Exit 5 Press the Exit context sensitive soft key to return to the idl...

Page 195: ...ted call of the Call Outbox list or from the details of a caller screen by doing one of the following Lift the handset Press the Headset fixed key Press the Handsfree fixed key Call 5 Press the Call c...

Page 196: ...he following context sensitive soft keys Press the Yes context sensitive soft key to delete the highlighted call Press the AllUsr context sensitive soft key to delete all the calls from the selected c...

Page 197: ...l in the Call Outbox you can do one of the following Initiate a call to the caller displayed on the screen See To initiate a call from the Call Outbox on page 194 View a previous caller in the Call Ou...

Page 198: ...in your Call Outbox Select Back 3 Choose one of the following Press the Select context sensitive soft key to initiate a call to the highlighted caller Note This places the current call on hold if it i...

Page 199: ...IM Enable or disable the automatic pop up of a new IM Enable or disable an audible alert on a new IM Configuring IM automatic pop up You can configure the IP Deskphone to automatically display an inc...

Page 200: ...ress the Prev context sensitive soft key to skip to a previous IM if applicable Press the Next context sensitive soft key to skip to the next IM if applicable Press the Exit context sensitive soft key...

Page 201: ...also choose to disable the audible alert of the IM feature Prefs 1 Press the Prefs context sensitive soft key select User Settings IM Settings IM Display On Off from the menu 2 Press the Up Down navi...

Page 202: ...ou can also send an IM directly from the Address Book For more information see Viewing the Address Book on page 162 Prefs Press the Prefs context sensitive soft key select Message Options select IM Se...

Page 203: ...an IM from the IP Deskphone Address Book select an address and press the Send IM context sensitive soft key abc 2 Press the abc 123 context sensitive soft key to toggle between numeric and alphabetic...

Page 204: ...a new IM An icon indicates the status of the IMs in your Instant Message Inbox Outbox as follows Accessing Instant Messages You can access and view the contents of the Instant Message Inbox Outbox Sen...

Page 205: ...ecific contact press the User context sensitive soft key to filter all IMs based on the lM that you highlight The LCD screen shows the list of all IMs from that contact View New IM Back 3 Choose one o...

Page 206: ...call from an Instant Message on page 207 Delete the Instant Message See Deleting an Instant Message on page 208 Replying to an Instant Message You can reply to an Instant Message To reply to an Insta...

Page 207: ...iate a call from an Instant Message To initiate a call from an Instant Message Send Back 4 Choose one of the following Press the Send context sensitive soft key to send the IM when it is complete Pres...

Page 208: ...View context sensitive soft key to access the IM Call 4 To initiate a call to the contact who sent you an IM press the Call context sensitive soft key The IP Deskphone goes off hook and initiates the...

Page 209: ...te Back 3 Select one of the following context sensitive soft keys Press the Delete context sensitive soft key to clear all IMs from the IM Inbox Outbox Press the Back context sensitive soft key to ret...

Page 210: ...phone number or SIP address 4 Park Call to park a call on the call server or to a specific user You can access the call from any IP Deskphone and to keep your phone line clear Not available for all se...

Page 211: ...tifying beep Answering the new call places the active call on hold you Conf More NewCall 1 Choose one of the following Press the Conf context sensitive soft key while on a call While on a call press t...

Page 212: ...e Hold feature when you are talking to one contact and want to perform another action such as answer a new incoming call transfer a call or initiate a new call You can have a number of calls on hold a...

Page 213: ...e context sensitive soft keys displayed vary depending on the type of call that is currently selected For example a held call has the Activate context sensitive soft key instead of the Audio context s...

Page 214: ...context sensitive soft key menu list The Join context sensitive soft key appears when there are multiple calls on the IP Deskphone that can be joined for a conference call or 3 way calling Context sen...

Page 215: ...pears when the highlighted call is not the selected call Press the Actvate context sensitive soft key to place the current call on hold and activate the call you want to connect to This context sensit...

Page 216: ...sensitive soft key from the first menu list twice you access the following context sensitive soft keys Retrve Conf Prefs more If you press the more context sensitive soft key from the first menu list...

Page 217: ...ve Conf Prefs more When you press the more context sensitive soft key for the second time the following context sensitive soft keys appear on the menu list Retrve Press the Retrve context sensitive so...

Page 218: ...dset and to access the Bluetooth wireless technology setup 3 Feature Options use to configure the following Feature keys Call Decline Reasons Call Ignore Action Call Subjects Call Fwd Notification Ans...

Page 219: ...llowing USB devices USB Mouse USB Keyboard USB Headset USB flash drive 8 User Settings use to modify the following Call Settings IM Settings Voice Mail Settings Change Location more Press the more con...

Page 220: ...ighted call on hold do one of the following Press the Line feature key beside the flashing LCD indicator Press the Hold fixed key to retrieve a call on hold 1 Press the Up Down navigation key to highl...

Page 221: ...call You and the other two callers can speak together When you join more than two calls into one call you must use the conference call feature Your IP Deskphone manages the 3 way call and the server...

Page 222: ...you want to join the new caller to a 3 way call you must initiate a conference call with the server and join all callers to the conference call Note 2 If the host of a 3 way call presses the hold butt...

Page 223: ...call with more than one other caller When you receive a new call while on a conference call you can answer ignore decline or forward the call as you would any call You can also initiate a new call whi...

Page 224: ...Your system administrator must enable ad hoc conferencing before you connect to the Call Server Press Server settings and then Domain settings to open the Domain screen Figure 33 on page 225 shows th...

Page 225: ...s Domains Allows you to select the domain Edit Allows you to edit the conference details PgDwn Allows you to move to the next screen containing conference parameters Done Allows you to confirm the det...

Page 226: ...Edit Domain page that allows you to edit the conference details Pgup Allows you to return to the previous page Done Allows you to confirm the details Edit Domain page The Edit Domain page displays the...

Page 227: ...of ports press the Edit context sensitive soft key to display the Domain Conference Edit screen Figure 36 on page 227 provides an example of the Domain Conference Edit screen Figure 36 Domain Conferen...

Page 228: ...e the active call For more information see To make a call on hold the active call on page 220 Note 2 The IP Deskphone does not automatically place the call you want to transfer on hold To prevent the...

Page 229: ...box by pressing the corresponding fixed key Highlight a contact from the list and then press the Select context sensitive soft key Transfr Clear Back 5 Choose one of the following Press the Transfr co...

Page 230: ...ll before completing the transfer Press the No context sensitive soft key to transfer the call without consulting the contact to whom you want to transfer the call Press the Back context sensitive sof...

Page 231: ...he secure digits feature is enabled and you connect to Voice Mail during an active call the screen displays the last pressed key only and the remaining digits appear as You can press Hide or Unhide to...

Page 232: ...The behavior of the Park Call feature varies depending on the call server This can affect the information appearing on the IP Deskphone Note 3 When you park a call to the server the server returns a...

Page 233: ...toggle between alphabetic and numeric characters 3 Use the Dialpad to enter the user name to whom you are parking the call Park Clear Back 4 You can do one of the following Press the Park context sens...

Page 234: ...parked call Retrve Clear Back 3 You can do one of the following Press the Retrve context sensitive soft key to retrieve the parked call Press the Clear context sensitive soft key to erase the input f...

Page 235: ...g the Friends feature You can designate a contact you have frequent interaction with as a friend Access your friends list in the Address Book to Check the presence status of a friend See To check the...

Page 236: ...ssing your Friends list To check the online status of a friend on your list Filter Select 1 Choose one of the following Press the Directory fixed key Press the Filter context sensitive soft key and se...

Page 237: ...ds and regular contacts Press the Edit context sensitive soft key to make changes to the information entered for a friend or to delete the contact from the friends list Exit 3 Press the Exit context s...

Page 238: ...ss the Directory fixed key Press the Filter context sensitive soft key and select Friends from the menu Press the Select context sensitive key Status 2 Press the Status context sensitive soft key to v...

Page 239: ...of the message Send Back 6 Choose one of the following Press the Send context sensitive soft key to send the IM Press the Back context sensitive soft key to return to the previous menu Filter Select 1...

Page 240: ...alphabetic and numeric characters 4 Use the dialpad to enter the new name for the contact Next Back 5 Choose one of the following Press the Next context sensitive soft key to continue Press the Back...

Page 241: ...the previous menu Yes No Back 8 Choose one of the following Press the Yes context sensitive soft key select the group and press the Select context sensitive soft key to add contact to the group Press...

Page 242: ...ct context sensitive key Edit 2 Press the Up Down navigation key to highlight the friend you want to delete and press the Edit context sensitive soft key Delete 3 Press the Delete context sensitive ke...

Page 243: ...user can maintain a list of programmed feature keys You can designate a feature key to act as a short cut for any of the following features Speed Dial Call Forward Do Not Disturb Send IM Presence The...

Page 244: ...oprogramming on page 259 Figure 39 on page 244 shows the feature key numbering for 3 Expansion Modules for Avaya 1100 Series IP Deskphones Figure 39 Feature key numbering Feature key programming You c...

Page 245: ...age 246 shows the feature key details 1 To select a feature key to view do one of the following Press the Up Down navigation key to highlight the feature key to view and press the View context sensiti...

Page 246: ...key number Label label used for the feature key Service services programmed to the feature key such as Speed Dial Call Forward Do Not Disturb Send IM Presence User current user to whom the programmed...

Page 247: ...ure key screen 1 To select a feature key to edit do one of the following Press the Up Down navigation key to scroll through the feature keys to highlight the one you want to edit and then press the Ed...

Page 248: ...een To modify a feature key Modify 1 Press the Modify context sensitive soft The Select Service screen opens 2 Press the Up Down navigation key to highlight one of the following feature key services S...

Page 249: ...ive soft key to choose a service The next screen in the process opens Press the Back context sensitive soft key to return to the previous menu abc 4 Press the abc 123 context sensitive soft key to tog...

Page 250: ...eed Dial feature key on page 250 Call Forward See The following procedure continues from Step 6 on page 250 on page 252 Do not Disturb See To program a Call Forward feature key on page 252 Send IM See...

Page 251: ...text sensitive soft key to continue 8 Use the dial pad to enter a Call Subject associated with the Speed Dial contact You can leave this blank if you do not want to include a Call Subject Ok Cancel 9...

Page 252: ...sitive soft key to activate auto retrieve of held call on hang up of speed dial Press the No context sensitive soft key to return to the previous step 1 Select Call Forward 2 Use the dial pad to enter...

Page 253: ...ext sensitive soft key to confirm the entry and complete the procedure Press the Clear context sensitive soft key to erase the entry Press the Back context sensitive soft key to return to the previous...

Page 254: ...ss the Finish context sensitive soft key to confirm the entry and complete the procedure Press the Back context sensitive soft key to return to the previous menu 1 Select Send IM Select 2 Press the Se...

Page 255: ...Press the Finish context sensitive soft key to continue 1 Press the Up Down navigation key to highlight one of the following Connected Unavailable Select Back 2 Choose one of the following Press the S...

Page 256: ...y to highlight one of the following details None Away Out to Lunch Be Right Back If you chose Unavailable in step 1 press the Up Down navigation key to highlight one of the following details None Busy...

Page 257: ...he Edit context sensitive soft key on page 258 Bulk context sensitive soft keys See To remove all programmed feature keys by using the Bulk context sensitive soft key on page 261 Finish Back 5 Choose...

Page 258: ...keys to highlight one to remove and press the Edit context sensitive soft key Press the feature key that you want to remove and then press the Edit context sensitive soft key The Program Key screen op...

Page 259: ...programmed and when the IP Deskphone detects if a feature key is already configured with Speed Dial Send IM or Call Forward for contact it does not create a new instance Note The autoprogramming featu...

Page 260: ...sensitive soft key Press the Back context sensitive soft key to return to the previous step 3 Select Feature key creation Select 4 Press the Up Down navigation key to highlight one of the following se...

Page 261: ...Up Down navigation key to highlight 2 Feature key removal and press the Select context sensitive soft The Program Key screen opens listing all the feature keys All 8 Press the All context sensitive so...

Page 262: ...ve and press the Remove context sensitive soft key Press the Feature key that you want to remove and press the Remove context sensitive soft key Use the dialpad to select the Feature key that you want...

Page 263: ...een opens listing all the feature keys All 13 Press the All context sensitive soft key to remove all the programmed feature keys Yes Or No 14 Choose one of the following Press the Yes context sensitiv...

Page 264: ...move do one of the following Press the Up Down navigation key to scroll through the feature keys to highlight one and press the Remove context sensitive soft key Press the Feature key that you want to...

Page 265: ...t programmable by using the Copy key Select 3 Press the Select context sensitive soft key Set 4 Choose one of the following Press the Up Down navigation key to highlight the feature key to which to co...

Page 266: ...s that the user who receives the forwarded call knows that the call is forwarded from you who the call is from and any subject message that is included Note Not all service providers display forwarded...

Page 267: ...long you can scroll by using the left and right navigation keys Table 17 on page 267 describes the Privacy setting and the display for a forwarded call on the IP Deskphone Table 17 Privacy setting an...

Page 268: ...ess From Robert To Alice alice companya com Subject Calling to discuss budget Name From robert companyb com To Alice alice companya com Subject Calling to discuss budget Prefs 1 Press the Prefs contex...

Page 269: ...Fwd context sensitive soft key 2 Enter the phone number or SIP address where you want to forward your calls Forwrd Clear Back 3 Choose one of the following Press the Forwrd context sensitive soft key...

Page 270: ...e soft key to deactivate Call Forward and return to the Home screen Press the Back context sensitive soft key to cancel deactivating the Call Forward and return to the Home screen DND 1 Press the DND...

Page 271: ...a Presence state Ok 3 Press the Ok context sensitive soft key to return to the Services menu Disable Back 1 Choose one of the following Press the Disable context sensitive soft key to configure the p...

Page 272: ...tate Press the Back context sensitive soft key to return to the Home screen 3 Press the Up Down navigation key to highlight either Connected Unavailable Select Back 4 Choose one of the following Press...

Page 273: ...ep 2 press the Up Down navigation key to highlight one of the following details None Away Out to Lunch Be Right Back If you chose Unavailable in step 2 press the Up Down navigation key to highlight on...

Page 274: ...dd context sensitive soft key to enter a custom note For more information see Adding a new Presence state message on page 274 Press the Back context sensitive soft key to return to the previous step O...

Page 275: ...for incoming calls to your IP Deskphone by configuring the Incoming Call Privacy setting Add 4 Press the Add context sensitive soft key abc 5 Press the abc 123 context sensitive soft key to toggle bet...

Page 276: ...ng Press the Change context sensitive soft key to change the Incoming Privacy restriction to the highlighted restriction Press the Back context sensitive soft key to return to the previous menu withou...

Page 277: ...the IP Deskphones with an active MADN feature can initiate or answer a call Prefs 1 Press the Prefs context sensitive soft key select Misc Options and then Outgoing Privacy from the menu Change Back 2...

Page 278: ...e Code that is provided by your system administrator or service provider Note The MADN feature is only available when you connect to a call server that supports it Your system administrator manages th...

Page 279: ...Additional features 279 Figure 43 MADN SCA shared line not active Figure 44 MADN SCA shared line active...

Page 280: ...k to view the Audio Codec Selection screen Back to return to the previous screen Audio Codec Selection The Audio Codec Selection allows you to select a codec to use during inbound and outbound calls T...

Page 281: ...the Answer context sensitive soft key on the IP Deskphone This feature allows you to control a call coming to the IP Deskphone using a softphone client on the PC The call data is actually sent and re...

Page 282: ...oft keys are available for the Allow mode settings page Select to enable the current selection Back to return to the previous screen Allow Domain setting The Allow Addresses screen allows you to preau...

Page 283: ...ates If this feature is configured the IP Deskphone displays when a firmware update is scheduled to occur and Yes and No context sensitive soft keys are displayed If the IP Deskphone is idle and no ke...

Page 284: ...ersonal account active at the same time on the same IP Deskphone You can use the following features during a call Initial login on page 285 Logging out on page 287 Server failover on page 288 Upgrade...

Page 285: ...ge the language used at the login screen Figure 45 on page 285 shows the primary login screen Figure 45 Primary Login screen After you are logged in the IP Deskphone displays the Idle screen You can c...

Page 286: ...complete No profile selection prompt is displayed for the secondary account and no profile is created Automatic login If you were logged in when the IP Deskphone was switched off the IP Deskphone aut...

Page 287: ...counts are logged back in automatically when a new primary account is registered or the same primary account is re registered If the IP Deskphone is restarted after logging out of the primary account...

Page 288: ...are logged in on automatic login If more than one account loses connection the IP Deskphone attempts to reconnect to account in sequence The first account to lose connection retries until it re regist...

Page 289: ...as the following user accounts logged in and logged out user1 domain1 com user2 domain1 com user1 domain2 com A user profile is created for the first account and is reused for the second account The t...

Page 290: ...information for that account The primary account is always associated to the first bottom right line key of the IP Deskphone If you are a secondary user the order of the next available line key is fr...

Page 291: ...ings screen pressing a line key highlights the corresponding account Each line key reflects the state of its account If there is a call for the account a phone icon shows the state of the call whether...

Page 292: ...s the handsfree key The same applies if you initiate a call from the inbox outbox or Instant Messages screen Similarly the primary account is used when a dial prompt is first obtained after you lift t...

Page 293: ...he IP Deskphone receives multiple calls at the same time a list sorted by the most recent incoming call first of all active and incoming calls appears After you select a specific call in the list you...

Page 294: ...han one ad hoc conference at a time Three way calls can join any two calls regardless of the account The service package of the account to which a call is associated determines which operations for ex...

Page 295: ...address input screen Modifying settings A number of preferences in particular Voice Mail and IM settings are per account The main Preferences menu includes an User Settings entry Selecting this entry...

Page 296: ...ther a primary or secondary account When an account is logged in without settings saved in the profile a new set of default settings is created for it If there are already 24 sets of per account setti...

Page 297: ...ndicates the local account associated to each entry that is the source of outgoing calls and the target of received calls Figure 50 on page 297 shows the Inbox in call details view Figure 50 Inbox cal...

Page 298: ...it is available otherwise the local address book is used The network based address book of secondary users can only be accessed in selection mode You cannot modify an address book of a secondary acco...

Page 299: ...her than asked if you want to enable DND If you select a single account and the account has Call Forwarding active then an error message appears indicating that DND cannot be activated If you select t...

Page 300: ...ssage indicating Call Forward cannot be activated displays If Call Forward mode is already active then you are prompted whether to deactivate it If you select the forward all option then all accounts...

Page 301: ...ccount is displayed and you are prompted whether it should be changed You are then prompted to enter the new presence state The new presence state is applied after it is confirmed If the option is sel...

Page 302: ...e therefore it is more effective to program a separate Presence key to configure all accounts to the Connected state Events that update presence states automatically occur on a per account basis For e...

Page 303: ...pts where exactly one account must be selected 2 Prompts where an all or none option is available In the first case if you have logged in only one account then the prompt is not displayed The single a...

Page 304: ...een on page 321 Screensaver screen lock on page 322 Selecting an image to be viewed as a slideshow on page 329 Service Package Group Support on page 331 Speed Dial List on page 340 USB Flash memory de...

Page 305: ...t sensitive soft key after you access the Phone Information screen To view information about E911 press the E911 context sensitive soft key after you access the Phone Information screen Accessing the...

Page 306: ...nformation see Resetting the IP Deskphone on page 310 6 File Manager For more information see Erasing the user data on page 311 7 Logging System use to enable disable SIP logging 8 Phone Information u...

Page 307: ...atest firmware update for your IP Deskphone Press the No context sensitive soft key to return to the previous menu without checking for an update Note While the IP Deskphone checks for an update it ac...

Page 308: ...to the previous menu Yes No The IP Deskphone prompts you with Switch to alternate proxy server 7 Choose one of the following Press the Yes context sensitive soft key to proceed Press the No context se...

Page 309: ...u want to use Select Back 11 Choose one of the following Press the Select context sensitive soft key to change the domain to the highlighted domain from the list The IP Deskphone returns to the Curren...

Page 310: ...xed key and then select Reset Phone Select 2 Press the Select context sensitive soft key abc 3 Press the abc 123 context sensitive soft key to toggle between alphabetic or numeric input 4 Use the dial...

Page 311: ...e to the factory default configuration settings You can delete some or all of these files The deletion of files is often necessary when the IP Deskphone is redeployed to a different user To delete use...

Page 312: ...nput 4 Use the dialpad to enter your password Ok Back 5 Choose one of the following Press the Ok context sensitive soft key Press the Back context sensitive soft key to return to the previous menu 6 P...

Page 313: ...If you are at the root folder of the flash disk press the Exit context sensitive soft key to return to the previous menu If you are already inside the folder press the Back context sensitive soft key...

Page 314: ...vigation key to highlight the sound file you want to delete Delete Back 2 Choose one of the following Press the Delete context sensitive soft key to delete the highlighted sound file from the list Pre...

Page 315: ...the list Press the Back context sensitive soft key to return to the previous menu 1 Press the Up Down navigation key to highlight the log file you want to delete Delete Back 2 Choose one of the follow...

Page 316: ...00 Series IP Deskphones Administration NN43170 600 Next Back 1 Choose one of the following Press the Next context sensitive soft key to delete the system file Press the Back context sensitive soft key...

Page 317: ...Statistics IP Network Statistics USB Devices Advanced Diag Tools Test Key Lock Menu to access to the Network Menu To access the Network menu USB flash drive A standard USB flash drive can be used for...

Page 318: ...re supported A file browsing facility is available Most USB flash drives have an LED to indicate file operation in progress After you attach the USB flash drive to the IP Deskphone the IP Deskphone re...

Page 319: ...attached to the IP Deskphone To ensure you know about the USB lock status the USB device information is followed by status information about supported USB devices If the USB configurations do not mat...

Page 320: ...the banner text on the screen as the user logs on Changing the IP Deskphone configured language does not change the banner text language The banner appears only for the primary user of an IP Deskphon...

Page 321: ...address of the IP Deskphone The contents of this screen include user and IP Deskphone identifiable information that may need to be protected per US Federal DoD requirements guidelines Attention To hi...

Page 322: ...press the Back context sensitive soft key Screensaver screen lock You can lock the display of the IP Deskphone using a timed Screensaver Lock When the screensaver is active it clears the programmed ke...

Page 323: ...Display Screensaver menu item to display the screensaver settings screen The screensaver settings screen allows you to enable or disable your screensaver lock You can also configure various settings s...

Page 324: ...following are the options available for the screensaver settings menu Select to select the currently highlighted setting Back to dismiss the screensaver setting Selecting the screensaver setting scree...

Page 325: ...ly highlighted setting Back to dismiss the screensaver mode menu Note Some options may not appear depending on configuration Disabling the Screensaver displays a message confirming your selection Figu...

Page 326: ...eensaver in password protected mode prompts you to enter the password before logging in The screen lets you launch the user defined password definition screen if it is enabled in the configuration The...

Page 327: ...een to configure the password is accessed through the Set context sensitive soft key on that screen If a user defined password is not allowed then the Set context sensitive soft key is not visible and...

Page 328: ...saver setting remains enabled but not active after you log back into the IP Deskphone manually If you enable the screensaver with a password protected mode User interaction key presses and mouse movem...

Page 329: ...not enabled then the screensaver setting remains enabled but not active after you log back into the IP Deskphone manually Selecting an image to be viewed as a slideshow You can display all of the scr...

Page 330: ...ystem of the device 1 To select background image press the Prefs context sensitive soft key choose Display and then Background Image Figure 64 on page 330 displays the filenames of all image files cur...

Page 331: ...selected image as background image Cancel to cancel the selection Also the selected image is disregarded and returns to Images list screen if the screen time outs after 15 seconds Service Package Gro...

Page 332: ...on page 334 to add a new contact to your Address Book See To add a new contact to your Address Book on page 337 To bulk create feature keys based on an existing directory Address book group Prefs 1 Fr...

Page 333: ...al Send IM Call Forward Select Back 7 Choose one of the following Press the Select context sensitive soft key If you press the Select context sensitive soft key the Select Source screen appears Press...

Page 334: ...ntext sensitive soft key If you choose Friends the bulk key creation process begins If you choose Address Book the bulk key creation process begins If you choose Groups the Select Group screen appears...

Page 335: ...Back context sensitive soft key to dismiss the screen and return to the screen where you can select the source data for bulk key creation 1 When the IP Deskphone is in the idle mode press the Directo...

Page 336: ...to return to the dismiss the screen and return to the main address book screen 5 Press the Up Down navigation key to highlight the required entry View All Edit Back 6 Choose one of the following optio...

Page 337: ...key to modify the displayed address book entry Press the Back context sensitive soft key to dismiss the screen and return to the main address book screen 1 When the IP Deskphone is in the idle mode pr...

Page 338: ...wing to complete the entry Press the Yes context sensitive soft key to add the new entry to an address book group Press the No context sensitive soft key to add the entry to the address book without a...

Page 339: ...t sensitive soft key to add a new group invokes the add group screen Press the Back context sensitive soft key to dismiss the screen and return to the previous screen Add 1 From the Select Group scree...

Page 340: ...ne and the type of speed dial list entry configured Note Only entries in the Speed Dial List can be context sensitive and not all speed dial keys individual feature keys A Speed Dial key or one includ...

Page 341: ...ies from the speed dial list screen Figure 67 on page 341 displays the speed dial list screen with the list entries Figure 67 Speed dial list screen The Speed Dial List screen displays all the speed d...

Page 342: ...ure the auto retrieve behavior for the Speed Dial The following are the options available for the Auto Retrieve enable screen Yes to enable Speed Dial with Auto Retrieve behavior No to disable Speed D...

Page 343: ...A simple file browser allows you to select an image file or other type of file and upload onto the IP Deskphone file system The file manager also allows you to browse and copy certain files from the...

Page 344: ...a File manager and if the USB drives are plugged into the IP Deskphone the screen that appears next is the Select Device screen This screen lists the IP Deskphone and USB drives that are available Aft...

Page 345: ...Advanced features 345 Figure 71 File manager device browsing screen...

Page 346: ...USB device and press Send you can send or copy the selected file to the IP Deskphone Based on the file extension the destination folder gets selected automatically for example PNG files are sent dire...

Page 347: ...destination The following are the options available for the Select Destination screen OK to enter in to the selected folder Back to return to the previous screen After you have confirmed to send a fi...

Page 348: ...creen Note The context sensitive soft keys change based on the selected item on the screen Select to enter the selected folder Done to configure the current location as the destination for the send an...

Page 349: ...tion routines runs to verify the file size the free space available on the FFS including restrictions that can be defined for safe usage example limit of XX images or ring tones on the IP Deskphone ba...

Page 350: ...Note After a file is selected there can be multiple reasons why the handling cannot complete The file size may exceed allowed limits there may not be enough space on disk a file with the same name may...

Page 351: ...lder on the plugged in USB drive Navigate to the folder MyRings and press the Done context sensitive soft key to start the operation The file is then validated some files are not allowed to copy and s...

Page 352: ...he current call state the status of Inbox calls and Instant Messages IMs and the Presence state of contacts designated as Friend Display screen icons Table 18 on page 352 lists the display icons of th...

Page 353: ...rs 353 Do Not Disturb Call Forward Speed Dial list Send IM Instant Messaging New Unread Read Replied to Inbox Incoming Call Answered Incoming Call Missed New Table 18 Display screen icons Part 2 of 3...

Page 354: ...e mail The blue LED light at the top left of the IP Deskphone lights to indicate when you receive a new Instant Message or when unread Instant Messages are present in your Instant Message Inbox Incomi...

Page 355: ...eviewed Incoming call phone ringing Fast blinking red light Blue LED New Instant Message received Steady blue light until message is reviewed New Instant Message received when other unread Instant Mes...

Page 356: ...Visual indicators 356...

Page 357: ...orized precedence level that is configured for you Any call you make automatically defaults to Routine unless you choose a higher precedence During call processing this precedence level is used to ass...

Page 358: ...le you are logged in to your IP Deskphone Previously you would have had no indication that your password had been changed and would have constantly seen error messages when trying to place a call The...

Page 359: ...en call the party back using the Redial key the precedence is not applied unless you select a precedence from the Redial menu If a precedence level is not specified when dialing the call is a Routine...

Page 360: ...e of the call by pressing the Prec soft key Note You can press the Good bye key at any time to disconnect from the call 1 Go off hook and press the Options soft key See Figure 76 Figure 76 Options sof...

Page 361: ...61 Figure 77 Options menu 2 Use the up and down navigation keys to select Precedence Level and then press the Select soft key The Precedence Level screen is displayed An example is shown in Figure 78...

Page 362: ...soft key See Figure 79 Figure 79 Off hook screen with dialed destination and precedence Alternatively press the Redial soft key to call the last dialed destination Note The Redial soft key only appear...

Page 363: ...access your Address Book or Friends list to choose from a list of previously stored numbers 2 Once in the application specific menu select the desired entry using the navigational up and down keys 3...

Page 364: ...itive soft key then select Instant Messaging from the menu Alternatively press the Expand fixed key 2 Press the navigational up and down keys to highlight an IM from the list of Instant Messages in yo...

Page 365: ...emption 365 Figure 82 IM display 4 Press the Call soft key The IP Deskphone displays the off hook screen containing the address in the idle screen and the precedence option See Figure 83 Figure 83 IM...

Page 366: ...call by using a programmed speed dial key 1 Press the pre programmed speed dial key 2 Go off hook The IP Deskphone displays the off hook screen containing the address assigned to the speed dial key S...

Page 367: ...sfree speaker This tone is played if there is no active call or if a call is on hold Precedence Call Waiting tone When a call with a precedence level higher than Routine is received and you are busy w...

Page 368: ...The third line displays the original person who was being called original callee If the incoming call has a subject the third line displays the subject alternating with the original person who was be...

Page 369: ...transferred call is the higher level of the initial call and the consultative call For example Person A calls Person B with a precedence level of Immediate During the call Person B performs a consulta...

Page 370: ...then the call from Caller B is displayed since it is the most recent if Call A has ended If not Caller B hears a Busy signal since call appearances are limited to two 4 If Caller B s call is answered...

Page 371: ...escribes the IP Deskphone behaviors that occur when receiving a call of higher precedence than the presented current calls and no call appearances are available Table 20 When a preemption call is rece...

Page 372: ...cedence call screen is displayed An outgoing call is ringing 1 The preemption tone plays continuously in the Handsfree speaker for few seconds 2 The outgoing call is removed 3 The preemption acknowled...

Page 373: ...Multi Level Precedence and Preemption 373 Figure 86 Preemption acknowledgement screen External preemption The IP Deskphone supports preemption from external sources...

Page 374: ...ugh the handsfree speaker 2 The active call is removed 3 The preemption acknowledgment screen is displayed See Figure 86 Preemption acknowledgement screen on page 373 4 When the preemption call is ack...

Page 375: ...place an outbound call and that outbound call rings or receives a busy signal any incoming call that was not presented is then presented Note The outgoing call cannot be preempted by any call until th...

Page 376: ...ialling by pressing Goodbye or hanging up The incoming call is presented if the incoming call has not hung up You can decide to answer the call Incoming call while dialing outbound number held call wi...

Page 377: ...u press the OK soft key on the preemption screen you are then taken back to the previous screen where you were entering the address for your outgoing call Your previously entered digits are not discar...

Page 378: ...strator then you can enter your new password when prompted without having to log out of your IP Deskphone If you enter the new password correctly the call is placed and your password is updated on the...

Page 379: ...to the IP Deskphone If an MLPP user is logged on to the IP Deskphone other user logons are blocked If a non MLPP user is logged on and a MLPP user attempts to log on then when the IP Deskphone detects...

Page 380: ...Multi Level Precedence and Preemption 380...

Page 381: ...1140E IP Deskphone is available with either icon fixed keys or English text fixed keys Both types are presented below Short cut and navigation function keys Copy information from the Address Book Inbo...

Page 382: ...s the function of the phone and select context sensitive soft keys Telephone feature keys Use to increase the volume of the handset headphones phone speaker handsfree and alerting volume phone ringing...

Page 383: ...elow Use to release a call hang up and to exit a menu when not on an active call Access Instant Message log to view and send IMs Activates your IP Deskphone headset when connected The red LED of the H...

Page 384: ...e Address Book and then press the Call key Lift the Handset or press the Headset key Handsfree key or the Line feature key and dial from the Address Book or Inbox Outbox as follows 1 Press the Address...

Page 385: ...emergency call logging on is not required Choose one of the following options Lift the Handset and dial the emergency number Press the Handsfree key and dial the emergency number Press the Headset key...

Page 386: ...s the Join key select Conference and press the OK key to create a conference call You can continue to add more callers to the conference call by repeating the above steps Sending an Instant Message IM...

Page 387: ...ears and has the same effect as pressing the primary user line key dial prompt abc or 123 Toggle between alpha and numeric input modes To type letters abc must be displayed To type numbers press abc t...

Page 388: ...reasons call ignore actions and call subjects call fwd notification 4 Language Change language 5 Misc Options Set alpha dialing search method privacy settings Ends dialing location and time 6 Network...

Page 389: ...soft key menu first NewCall Park Retrve More More context sensitive soft key menu second Prefs More Conf Obtain a dial tone to place another call during an active call Use to make a conference call B...

Page 390: ...you designate as Friend Obtain a dial tone to place another call during an active call Use to make a conference call Behaves like the Conf Context sensitive soft key Park Park the current call to the...

Page 391: ...Quick reference 391 On hook On the phone On hold Call Forward Do Not Disturb Outgoing call Incoming call ringing Missed call Instant messaging Icon New unread Read Replied to Send IM Inbox Icon...

Page 392: ...ming Call Missed Reviewed Presence Icon Terminated Connected Inactive only available if auto presence is activated Unavailable Busy or Offline Active Available only available if auto presence is activ...

Page 393: ...ge for a charge no more than our cost of physically performing source distribution To get access to the source code you may contact Avaya at 408 577 7666 The Open Source Components are provided AS IS...

Page 394: ...t warrant the performance or results that may be obtained by using this software or data The NLM and the U S Government disclaim all warranties express or implied including warranties of performance m...

Page 395: ...all the rights that you have You must make sure that they too receive or can get the source code And you must show them these terms so they know their rights We protect your rights with two steps 1 co...

Page 396: ...ll of these conditions a You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change b You must cause any work that you distribute or pub...

Page 397: ...ed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer in accord with Subsection b above The source code for a work means the...

Page 398: ...t license would not permit royalty free redistribution of the Program by all those who receive copies directly or indirectly through you then the only way you could satisfy both it and this License wo...

Page 399: ...tatus of all derivatives of our free software and of promoting the sharing and reuse of software generally NO WARRANTY 11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE THERE IS NO WARRANTY FOR THE PR...

Page 400: ...Suite 330 Boston MA 02111 1307 USA Also add information on how to contact you by electronic and paper mail If the program is interactive make it output a short notice like this when it starts in an i...

Page 401: ...The origin of this software must not be misrepresented you must not claim that you wrote the original software If you use this software in a product an acknowledgment in the product documentation wou...

Page 402: ...ng additions to the disclaimer There is no warranty against interference with your enjoyment of the library or against infringement There is no warranty that our efforts or the library will fulfill an...

Page 403: ...possibility of such damage Permission is hereby granted to use copy modify and distribute this source code or portions hereof for any purpose without fee subject to the following restrictions 1 The or...

Page 404: ...ice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this softw...

Page 405: ...above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaime...

Page 406: ...E file must be included with this copyright and no warranty notice unaltered and any additions deletions or changes to the original files must be clearly indicated in accompanying documentation 2 If o...

Page 407: ...ges arising from the use of this software Permission is granted to anyone to use this software for any purpose including commercial applications and to alter it and redistribute it freely subject to t...

Page 408: ...Third party terms 408...

Page 409: ...n for declining the call Call Forward This is a feature that you can use to transfer incoming calls to a predefined telephone number or SIP address Call Server This is the equipment operated by your s...

Page 410: ...aseT 100BaseT4 and 100BaseTX installations Normally this cable normally has four pairs of copper wire Copy Key This is a fixed key used to copy entries to your Address Book Speed Dial Key Send IM Key...

Page 411: ...Deskphone can have up to 54 additional line feature keys with three Expansion Modules Feature Status Indicator This refer to an LCD or an LED signal that indicates a data message contact or feature s...

Page 412: ...s a fixed key used to listen to a call without transmitting Navigation keys These are keys used to scroll through menus and lists that appear on the LCD display screen Off Hook The term off hook is ap...

Page 413: ...s This is an IP address that is assigned to a user such as bob ABC123 com that is used to send IMs and to initiate calls Context sensitive soft keys This is a set of four programmed keys directly bene...

Page 414: ...Terms you should know 414 Visual Alerter Message Waiting indicator This is an LCD or an LED signal that flashes to indicate that a message is waiting or when the ringer is on...

Page 415: ...ultative with MLPP 378 Call Transfer Direct with MLPP 378 Call transfer with precedence 368 Call Waiting Disabled with MLPP 379 Caller identification 150 Conference call Ad hoc confer ence with MLPP 3...

Page 416: ...g call privacy 275 Incoming calls with precedence 367 Instant Message composing 202 Instant Message Inbox Outbox 204 L Language display 101 Language selection 75 Local Search 174 Logging in 72 Logging...

Page 417: ...nce feature key program ming 255 Priority 357 Privacy settings 275 Proxy Domain 307 Q Quit key 22 R Re authorization 358 378 Redirecting a call 152 Release key 20 Resetting the phone 310 Ring patterns...

Page 418: ...Index 418 V Visual Alerter 21 354 Visual indicators 352 Voice Mail 27 230 Volume adjustment 96 Volume control 19...

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