Appendix
After-sales service
■
When asking for repair
For repair, contact Repair and Delivery Service Center.
During the
warranty
period*
Repairs will be done based on our terms
for free-of-charge repairs.
Outside the
warranty
period
We shall repair the product for a charge
as requested by the customer if repair
renders it usable.
* The warranty period is for 1 year from the day the customer makes a new
purchase of the product.
◎
Before handing in the product for repair, make a backup of
the contents of memory since they may disappear during
repair. Note that the Company shall not be liable for any
damages and loss of income should the contents of
memory be altered or lost.
◎
Recycled parts that meet the Company's quality standards
are sometimes used for repair.
◎
Collected au cell phones by Replacement cell phone
delivery service which you used before are recycled to cell
phones for replacement after repairs. Also replaced parts
by au after-sales service are collected and recycled by
KDDI. They are not returned to customers.
◎
Instances where the product has been changed, modified,
or analyzed (including software modification or analysis
(including rooting, etc.) reverse-engineered, reverse-
compiled, or reverse-assembled) or has been repaired at a
location other than an authorized repair location designated
by the company may not be covered by warranty or may
prevent the product from being accepted for repairs.
◎
The battery built into the main unit is exempt from
free-of-charge repair except for issues occurring due to
material or construction defects.
◎
Bundled items other than the main unit are exempt from
free-of-charge repair.
■
Performance parts for repair
The Company retains performance parts for repair of the
product main unit and its peripherals for four years after
discontinuation of production. "Performance parts for
repair" refers to parts required for maintaining the functions
of the product.
97