
Appendix
■
Troubleshooting
•
If the product seems to be malfunctioning, check the
following and also complete the "
トラブル診断
(Troubleshooting)" with the "
故障受付
(Repair Receipt
App)" application.
Home screen
→
[au Supports]
→
[
故障受付
(Repair
Receipt App)]
→
[
トラブル診断
(Troubleshooting)]
Symptoms
What you should check
Page
Cannot turn
on power
Is the internal battery charged?
P. 48
Is
F
pressed and held until
the incoming light comes on?
P. 50
Cannot
charge the
battery pack
Is the charger connected
correctly?
P. 48
Is the temperature of the product
or battery pack high or low?
Charging may stop due to the
temperature of the product or
battery pack.
-
Are the specified accessories
(adapter, etc.) used to charge?
P. 49
Cannot
operate/the
screen is
frozen/cannot
turn the power
off
You can press and hold
F
and
r
(Volume UP button) at
the same time for at least 11
seconds to force shutdown and
restart the product.
P. 51
The power
goes off
Is the internal battery fully
charged?
P. 48
Symptoms
What you should check
Page
The power is
going off while
the activation
logo is
displaying
Is the internal battery fully
charged?
P. 48
Cannot make
calls
Is the power turned on?
P. 50
Is the correct au IC Card
inserted?
P. 43
Was the number entered
correctly? (Was the area code
entered?)
P. 82
After entering the number, was
"
" tapped?
P. 82
Is "Airplane mode" set?
P. 80
Are contacts restricted for calling
or mailing?
P. 61
Is call time restricted?
P. 60
Cannot
receive calls
Is signal strong enough?
P. 79
Is the product out of the service
area?
P. 79
Is the power turned on?
P. 50
Is the correct au IC Card
inserted?
P. 43
Is "Airplane mode" set?
P. 80
Are contacts restricted for calling
or mailing?
P. 61
Is call time restricted?
P. 60
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