Appendix
■
Charges list of "Replacement Cell Phone Delivery
Service" (membership)
Applied condition
First use
Second use
General
5,000 yen/
Benefit for
longtime au
user
*1
3,000 yen
8,000 yen/
Benefit for
longtime au
user
*1
6,000 yen
Both "Discount for Web
Application"
*2
/"Discount
for Nonuse of
Substitute"
*3
are applied
4,000 yen/
Benefit for
longtime au
user
*1
2,000 yen
7,000 yen/
Benefit for
longtime au
user
*1
5,000 yen
Only "Discount for
Nonuse of
Substitute"
*3
is
applied
4,500 yen/
Benefit for
longtime au
user
*1
2,500 yen
7,500 yen/
Benefit for
longtime au
user
*1
5,500 yen
* Charge amounts are all tax excluded.
*1 This discount applies to customers who have used au for 3 years (25
months) or more, and all the lines within that customer's Family Discount.
For customers using a data communication device or tablet, this discount
applies to customers who are subscribed to a set discount (WIN Single
Set Discount or Smartphone Set Discount) and have been under the
contract of the line eligible for the set discount for 3 years or more.
*2 Discount for Web Application: If you apply for the "Replacement Cell
Phone Delivery Service" through the au homepage, you get a discount of
500 yen on the fee.
"Discount for Nonuse of Substitute" can be applied automatically at the
same time since a substitute cell phone is not borrowed if you apply for
"Discount for Web Application".
*3 Discount for Nonuse of Substitute: When using the "Replacement Cell
Phone Delivery Service" and you do not borrow a substitute cell phone,
you get a discount of 500 yen on the fee.
For details, check on the au homepage.
■
Online request for replacement (24 hours)
* Only accepted from PC or smartphone
https://cs.kddi.com/support/n_login.html
Replacement cell phone delivery service
◎
When you have trouble with your au cell phone,
replacement cell phone (same model, same color*) is
delivered by calling to. Return your damaged cell phone
within 14 days after the replacement cell phone is
delivered.
* If a same-model, same-color replacement cannot be provided, a
replacement in the model/color as specified separately by the
Company will be provided instead.
◎
Available up to twice in a year from the day you use this
service as a start day. If you do not use this service in the
past year for the subscription to this service, it will be 1st
and if you use, it will be the 2nd.
* For details, refer to au homepage.
Holding over and repair
◎
Damages and malfunctions intentionally caused by the
customer as well as those due to modification (e.g.
disassembly, change of parts, painting, etc.) by the
customer are not covered by this service.
◎
You cannot receive a refund for replacement of the outer
casing due to stains, scratches, paint removal, etc. on the
outer casing.
100