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SW5502C
Wireless Serial Server

User Manual

VCOM installation

and troubleshooting



If the status reports with a check with a message

“

Raw TCP Connection Detected

”

and an exclamation

mark with a

message

“

Client not licensed for this server

”

as shown in

Figure 6.11

Please enable the

Virtual COM

option in the serial device server

Figure 6.11

Error of Client not licensed for this server



If the status reports with a check with

a message

“

Telnet Protocol Detected

”

and an exclamation mark

with a

message

“

Client not licensed for this server

”

as shown in below

This means that there is a licensing

issue between the serial device server

(

SW550X

)

and the Serial

Utility Software

Please contact Atop

technical support to obtain the correct VCOM software

Figure 6.12

Licensing Issue of Serial

IP Utility Software

Summary of Contents for SW5501C

Page 1: ...SW5502C Wireless Serial Server User Manual V 1 2 SW5501C SW5502C Wireless Serial Server User Manual V1 2 April 20th 2017 Atop Technologies Inc...

Page 2: ...ase of navigation For example click on any item listed in the Table of Contents to go to that page Published by Atop Technologies Inc 2F No 146 Sec 1 Tung Hsing Rd 30261 Chupei City Hsinchu County Tai...

Page 3: ...prosecution All rights including rights created by patent grant or registration of a utility model or design are reserved Disclaimer We have checked the contents of this manual for agreement with the...

Page 4: ...Sub9 DB9 18 3 5 2 Terminal Block TB5 18 3 6 First time installation 18 3 7 Factory Default Settings 20 4 Configuration and setup 21 4 1 Change basic settings with Device Management Utility 21 4 2 Adv...

Page 5: ...ave 76 5 2 7 TCP Server Application Enable Reverse Telnet 76 5 2 8 UDP Application Multi Point Pair Connection 77 5 2 9 TCP Server Application Multiple TCP Connections 79 5 2 10TCP Server Application...

Page 6: ...reless client mode 21 Figure 4 2 Administrator Login 22 Figure 4 3 Notification in case that the SW550XC device is in different subnetwork from your PC 22 Figure 4 4 Pop up window indicates a successf...

Page 7: ...g Settings Page 53 Figure 4 40 COM Log Settings Page 54 Figure 4 41 Event Log Page 55 Figure 4 42 COM Datalog Page 56 Figure 4 43 Date Time Settings Page 57 Figure 4 44 Admin Settings Page 58 Figure 4...

Page 8: ...e 6 15 VCOM Authentication failed due to disabled VCOM Authentication on SW550X 101 Figure 6 16 Activity Panel of Serial IP Port Monitor 102 Figure 6 17 Trace Panel of Serial IP Port Monitor 103 Figur...

Page 9: ...rface under IEEE 802 11 Standards 109 Table 7 10 Maximum Output Power of Wireless Interface under IEEE 802 11Standards 110 Table 7 11 Receiver Sensitivity of Wireless Interface under IEEE 802 11 Stand...

Page 10: ...signed for the SW550XC Industrial Wireless Serial Device Server Series and that model only 1 4 Warranty Period We provide a 5 year limited warranty for SW550XC Industrial Wireless Serial Device Server...

Page 11: ...diation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with a minimum distance...

Page 12: ...less Telecommunications Systems with basic restrictions or reference levels related to Human Exposure to Radio Frequency Electromagnetic Fields from 300 MHz to 40 GHz The minimum separation distance f...

Page 13: ...y and delivers an industry wide peer to peer solution based on broadly deployed Wi Fi technologies The SW550xC series acts as a server for serial devices that are connected to its ports to transparent...

Page 14: ...re Support Wi Fi Direct technology that makes Wi Fi usage to be an ease to use connectivity and delivers an industry wide peer to peer solution based on broadly deployed Wi Fi technologies The antenna...

Page 15: ...e device CD Utilities 1 Inside you will find User s Manual Installation Guide Device Management Utility and its user manual VirtualCOM Utility for Windows V Note Please notify your sales representativ...

Page 16: ...al Device Server DB9 SW5502C TB 1P1SW5502CTB01G 2 port Industrial Wireless Serial Device Server TB5 3 4 Appearance front power side panels The front panels of different models of SW550XC series are sh...

Page 17: ...tting the DIP switch to termination off Otherwise it may be necessary to insert termination resistors by setting the DIP switch to termination on at both ends of RS 485 network to improve signal quali...

Page 18: ...edures described below Atop will not be held liable for any damages to property or personal injuries resulting from the installation or overall use of the device Do not attempt to manipulate the produ...

Page 19: ...STATUS LEDs will also start running too from bottom LED to the top LED 4 Note that although internal grounding has been done inside in order to ensure overall maximum performance and protection of yo...

Page 20: ...68 1 254 Other relevant factory default settings are summarized as shown below Table 3 5 SW550XC Series Factory Default Settings Parameter Default Values Security User Name Admin Password default Seri...

Page 21: ...see your SW550XC device on your network press Rescan icon first icon on the icon bar A list of devices including your SW550XC device currently connected to the network will be shown in the window of D...

Page 22: ...ndow In this case please change the IP address of your PC so that it has the same subnet as the SW550XC Then re select and double click on the device in order to login to the SW550XC device again as d...

Page 23: ...ting the SW550XC device and then choosing the Config by browser icon from the forth icon on the icon bar or select Config by browser option from under the pull down menu Configuration Please see detai...

Page 24: ...edential to authorize the changes That is it will ask you for the Username and the Password as shown in Figure 4 9 A pop up window as shown in Figure 4 10 will prompt the user to wait for the change o...

Page 25: ...lly assign the IP address the Subnet Mask and the Gateway your network gateway of the LAN interface of SW550XC device You can simply check DHCP Obtain an IP Automatically box in the Network Setting di...

Page 26: ...red by using any web browser An authentication request will appear as shown below when the user uses a web browser to configure the SW550XC Series If this is the first login please enter the default U...

Page 27: ...t this manual Figure 4 13 Menu tree of All Available Modes and Options of SW550XC Series There are three common buttons presented in almost every web configuration menu or section as shown below Table...

Page 28: ...e versa In the AP Client mode the LAN and the WLAN interfaces are bridged together to create one single bridged interface using one IP address Traffic from either side of the network will be passed on...

Page 29: ...dow as in above and after a few second another pop up window will appear as shown below Then you will be redirected back to the Operation Mode page Figure 4 16 Completion of the settings and counting...

Page 30: ...SW5502C Wireless Serial Server User Manual Configuration and setup Figure 4 17 AP Client Operation Mode Setting...

Page 31: ...l information on the SW550XC device s status and settings An example of SW5502C s Overview page is shown below Figure 4 18 Overview Information Page of an SW550XC Device Information under the Device I...

Page 32: ...s zero 0 it means that the port link is connecting or listening 4 2 3 Wireless Status The SW550XC s current wireless network status is displayed in this section called Wireless Status submenu under th...

Page 33: ...dio Channel number the Authentication mode such as Open WPA PSK WPA2 PSK WPA2 PEAP WPA2 EAP TLS WPA2 EAP TTLS the Encryption standards such as None WEP AES or TKIP or a combination of TKIP AES the dat...

Page 34: ...The first configurable option under the Network Settings is Gratuitous ARP Address Resolution Protocol This option enables SW550XC device to periodically send out an ARP response automatically to noti...

Page 35: ...o be configured into different subnets The user must choose which interface that should be the Default Gateway by selecting the corresponding radio buttons between WLAN and LAN as shown in the screens...

Page 36: ...X each wireless profile can be directly set from the profile webpage Users no longer need to set wireless profile through the Basic Setting see next subsection When the Wireless Profile is enabled by...

Page 37: ...the SSID or profile on the list When the color of the Name is green the profile is connected When the color of the Name is orange the profile is connecting When the color of the Name is grey the prof...

Page 38: ...SW5502C Wireless Serial Server User Manual Configuration and setup Figure 4 26 Wireless Profile Page...

Page 39: ...n Wireless Profile is disabled the Basic Settings webpage can be used The default settings in Basic Settings page can be in two Topology modes Infrastructure Mode or Ad Hoc Mode The user will have bot...

Page 40: ...want to discard any changes on the configuration please click Cancel button Then the page will be reloaded Attention In order to avoid disconnection issue using LAN interface to setup Wireless Config...

Page 41: ...option to Auto for SW550XC to sense for the best available mode automatically by checking the Auto box Channel This option allows the user to specify the radio channel number for SW550XC to operate on...

Page 42: ...nd its settings would be loaded automatically to the device s user interface UI If you would like the scanning process to run again just click on the Refresh button Otherwise click on the Close button...

Page 43: ...rial Wireless Serial Device Servers in addition to Fast Roaming next option Enable this option to allow AW5500C to share its neighboring AW5500C information to SW550XC to further reduce its roaming ti...

Page 44: ...below Figure 4 32 Wireless Advanced Settings Page when Wireless Profile is Enabled After finish configuring the Advanced Settings please click on Save Apply button to keep the change that you have mad...

Page 45: ...are given in the Link Modes and Applications in Chapter 5 this section will only focus on the Serial Settings only Figure below shows an example of the COM 1 Port Settings where the upper part is dedi...

Page 46: ...of Stop Bits can be either 1 bit or 2 bits Flow Control The user can choose among None No Flow Control RTS CTS Hardware Flow Control or Xon Xoff Software Flow Control If Xon Xoff is selected the Xon a...

Page 47: ...ion is explained as follows Figure 4 35 Advanced COM Port Settings Page TCP APP level Receive Timeout This option specifies the value of Application Level Timeout to force SW550XC to actively close a...

Page 48: ...It is designed to keep packets in track SW550XC provides three types of delimiter Time Delimiter Maximum Bytes and Character Delimiter Note that the following delimiters Interval Max Byte and Characte...

Page 49: ...is 1000 milliseconds or 1 second This option is disabled by default Response Interval Timeout This option only affects the Request Response Mode and has no effect on the Transparent Mode Please see th...

Page 50: ...sed to specify the device s contact information in case of emergency default value is contact System Name usually used to identify this device default value is the MAC Address of SW550XC and System Lo...

Page 51: ...1 of SW550XC disassociates from an Access Point Wireless Associated This event occurs when wireless interface IEEE 802 11 of SW550XC associates with an Access Point Authentication Failure This event o...

Page 52: ...option After enabling this option you can fill in the Username and the Password below Please consult your local network administrator for the IP address of you Mail Server and the required Username an...

Page 53: ...rnal Syslog server if necessary Figure below shows the System Log Settings page under the Log Settings menu Description of each option is as follows Figure 4 39 System Log Settings Page Enable Log Eve...

Page 54: ...mum number of files is 5 while each file contains 15K bytes Log Data Contents if this option is enabled the COM logging function will log the content s data that is being transmitted and received in r...

Page 55: ...ail When the Enabled box is checked for this option a COM log will be sent out by E mail every specific time interval the next field Note that the user must set up an E mail information correctly to b...

Page 56: ...m the COM x Log drop down list in Figure 3 43 which allows it to display logs from different COM ports An example of COM 1 Log is shown in Figure 3 43 The first three lines were set to log length of d...

Page 57: ...below NTP Server Settings part Then proceed to enter the IP address or host name for the NTP Server Note that if a host name is entered the DNS server must be configured properly see detail in Section...

Page 58: ...ccess SW550XC s Web User Interface Web UI The first one is via Hypertext Transfer Protocol HTTP and the other is via Hypertext Transfer Protocol Secure HTTPS For enhanced security it is recommended to...

Page 59: ...amount of time varies depending on the equipment used Finally the SW550XC device will then proceed to restart itself In some cases you might require to re configure your SW550XC device To restore your...

Page 60: ...this process may vary on the equipment used Figure 4 46 Backup Restore Setting Page 4 9 5 Management List The Management List is used to filter the MAC addresses that can have access to the Web manage...

Page 61: ...inal values just click the Cancel button 4 9 6 Ping The Web UI of SW550XC has an interface to call Ping which is a network diagnostic utility for testing reachability You can use the Ping function to...

Page 62: ...evice click on the Reboot button at the end of the Reboot page The device will then restart A pop up window with a message Please wait for a while will be displayed with a countdown number in seconds...

Page 63: ...SW5502C Wireless Serial Server User Manual Configuration and setup Figure 4 50 Reboot Page Figure 4 51 Pop up Windows while Rebooting SW550XC with Reloading Countdown in Seconds...

Page 64: ...in the following sections Figure below show the Link Mode options for COM 1 port which can be found on COM 1 page under Serial menu of Web UI See details on Serial Settings in Chapter 4 5 above Figur...

Page 65: ...under the COM 1 page There are additional connection settings that can be configured as shown in Figure below By selecting the TCP Server Link Mode a TCP Client program on a remote host computer shoul...

Page 66: ...ink Mode for COM port of SW550XC Under the TCP Server section you will find the following options 1 Application There are 4 different communication applications to choose from here RAW There is no pro...

Page 67: ...emote devices clients with maximum of 4 clients that can be connected to the serial device on this COM port 5 Response Behavior This option specifies how SW550XC will proceed or behave when it receive...

Page 68: ...the connection is established data can be transmitted between a serial device connected to the COM port of SW550X and a remote host computer in both directions This also applies to Virtual COM applic...

Page 69: ...vailable here RAW Virtual COM and Pair Connection Slave in which their definitions are the same as described in Section 5 1 1 above 2 Destination IP 1 Please specify the preferred Destination IP addre...

Page 70: ...o save all the changes that you have made 5 1 3 Link Mode Configure SW550XC in UDP Since User Datagram Protocol UDP is a faster transport protocol than TCP but it is a connectionless transport protoco...

Page 71: ...s not guarantee data delivery It is recommended to utilize UDP only with cyclic polling protocols where each request is repeated and independent such as Modbus Protocol Please follow the following ste...

Page 72: ...baud rate of 9600 bps request interval of 100ms and data length of 30 bytes For other Serial Settings on the same configuration page please go to Section 4 5 2 and for Advanced Settings please go to...

Page 73: ...ogies 5 2 2 TCP Server Application Enable RFC 2217 through Virtual COM The underlying protocol of Virtual COM is based on RFC 2217 which is the Telnet COM Control Option Therefore it is possible to us...

Page 74: ...through Virtual COM The underlying protocol of Virtual COM is based on RFC 2217 which is the Telnet COM Control Option Therefore it is possible to use RFC 2217 with SW550XC in the TCP Client mode Note...

Page 75: ...e properly Click on the drop down list of the Application option under TCP Server section and switch to Pair Connection Master to enabled Pair Connection application in SW550XC Scroll down to the bott...

Page 76: ...Destination IP address and the Destination Port number for Destination 1 and optionally Destination 2 that match to the settings of Pair Connection Master another SW550XC device s IP and port number t...

Page 77: ...ode while four other SW550XCs are serially connected to one or two Modbus Slaves and configured as Pair Connection Slaves in UDP Link Mode Note that all SW550XC devices are communicated over the same...

Page 78: ...Port Destination IP Destination Port SW5501C Master COM1 10 0 50 100 UDP 5000 10 0 50 200 10 0 50 203 5000 10 0 50 200 10 0 50 201 5001 SW5502C Slave 1 COM1 10 0 50 200 UDP 5000 10 0 50 100 5000 SW55...

Page 79: ...s of these devices are connected without SW550XC However the TCP Server is limited to a maximum of four connections If there are four serial devices and they don t use flow control pins with RS 232 or...

Page 80: ...ireless client In Infrastructure mode each wireless node cannot communicate directly with each other They must communicate via the access point only We can configure SW550XC as a wireless ad hoc peer...

Page 81: ...th WEP Security Topology Adhoc Band Mode 802 11b it provides better wireless sensitivity with lower maximum rate at 11Mbps Tx Rate Auto Channel 1 we recommend using 1 6 or 11 for 2 4 GHz Authenticatio...

Page 82: ...configure SW550XC as a Wireless Client in infrastructure mode with WPA2 PSK authentication mode and AES encryption please click on Basic Settings page under the Wireless menu and follow steps in Para...

Page 83: ...SW5502C Wireless Serial Server User Manual Link modes and Applications Table 5 4 Figure 5 20 Wireless Client with WPA2 PSK Security Settings for SW550XC...

Page 84: ...d by the Access Point Encryption As defined by the Access Point WPA2 PSK passphrase 8 63 characters Attention We recommend using WPA2 PSK authentication with AES encryption as it is the most secure pa...

Page 85: ...eps in Paragraph 4 2 1 above Figure below shows an example of a wireless client in infrastructure mode with this authentication mode enabled as summarized in Table 5 5 Figure 5 21 Wireless Client with...

Page 86: ...without troublesome on the user s side Select this P2P Button option inside Wireless Advanced Settings to enable it This option is enabled by default Figure 5 22 P2P Button in Wireless Advanced Settin...

Page 87: ...the WIFI direct Setting of the AP mode is different from the client mode In AP mode user modify only LINK mode Application and Local Port In Client mode user modify only LINK mode Application Destinat...

Page 88: ...ailure When pairing two COM ports of the same SW550XC the device A s COM1 is paired to the device B s COM1 while the device A s COM2 is paired to the device B s COM2 The AP mode is enabled by the soft...

Page 89: ...er device wants to join the Wi Fi group do the followings a Press and hold Wi Fi Direct Group Owner s WPS button or P2P Button on the side of the housing 1 second to trigger WPS PBC b Or click the sta...

Page 90: ...tual COM VCOM Application is enabled This will allow the Virtual COM port in the Windows Linux system to access SW550XC s COM ports Please note that Virtual COM Application can only be enabled in TCP...

Page 91: ...l computer PC while there can be several Virtual COM ports such as COM 3 4 5 and so on In SW550XC case the TCP IP network can be either wired network such as Ethernet or wireless network such as Wi Fi...

Page 92: ...iver allows up to 256 Virtual COM ports in a single PC Selection of COM port number can be allowed in the range from COM1 to COM4096 Note that COM ports that are already occupied by the system or othe...

Page 93: ...COM in TCP Server Link Mode in SW550XC For a detail of Link Mode configuration with Virtual COM please refer to the previous chapter starting from Section 5 1 above on Link Mode configurations Figure...

Page 94: ...ystem The user may want to select a range of multiple COM ports to be used as Virtual COM ports by entering the range of COM port in the text box below the list After selecting the virtual COM ports p...

Page 95: ...erver i e SW550X is running in TCP Server Link Mode recommended the Serial IP utility on the host computer should be configured as the TCP Client connecting to the serial device server Enable Connect...

Page 96: ...COM to automatically restore failed connections with the serial device server in case of unstable network connections 5 To test the Virtual COM connection you can click the Configuration Wizard button...

Page 97: ...SW5502C Wireless Serial Server User Manual VCOM installation and troubleshooting Figure 6 9 Configuration Wizard Window for COM 1...

Page 98: ...with the connection there will be error s or warning s reported in the Status and Log text boxes The possible correction or trouble shooting hint for each exception is given in each case If the status...

Page 99: ...serial device server Figure 6 11 Error of Client not licensed for this server If the status reports with a check with a message Telnet Protocol Detected and an exclamation mark with a message Client...

Page 100: ...ial IP utility software is not enabled Please follow the step in Paragraph 6 2 3 above for enabling the user credentials option and entering the username and the password Figure 6 13 VCOM Authenticati...

Page 101: ...server i e SW550X is not enabled Please enable the VCOM Authentication option on the SW550XC by setting a new and non blank administrator s Username and Password for SW550XC as described in Paragraph...

Page 102: ...n area right click on the Serial IP tray icon and click on Port Monitor to open the Port Monitor Click on the Port Monitor button in the Serial IP Control Panel s window 6 4 2 Activity Panel The Activ...

Page 103: ...evice server Notes The line signal indicators appear only when the virtual COM port is currently opened by an application The TR DR and CD indicators appear only if the COM Port Control protocol is be...

Page 104: ...umber of ports that appear in the display to a subset of the ports being captured For large applications this feature provides a way to focus on ports of interest among all those being captured o Buff...

Page 105: ...vided as follows Extend Server Connection When enabled this option maintains the TCP connection for specified amount of time after COM port is closed The default time value is 8000 milliseconds Attemp...

Page 106: ...twork connections made through a proxy server which may be controlling access to external networks such as the Internet from a private network that lacks transparent IP based routing such as Network A...

Page 107: ...ount optional kit 7 1 3 LED Indicators Table 7 3 Descriptions of LED Status Indicators Name Color Status Description COM Green Blinking Data is transmitting on the serial port Off Data is not transmit...

Page 108: ...20 40 Poor Signal Strength 40 60 Fair Signal Strength 60 80 Good Signal Strength 80 94 Excellent Signal Strength 95 100 7 1 5 Dip Switch SW5501 Table 7 5 Dip Switch Functions of SW5501C COM Dip Functi...

Page 109: ...ange Table 7 8 Operating Frequencies in Different Regions at 2 4GHz 2 4Ghz United States FCC 2412 2462 20Mhz 2422 2452 40Mhz Europe ETSI 2412 2472 20Mhz 2422 2462 40Mhz Taiwan NCC 2412 2462 20Mhz 2422...

Page 110: ...802 11n 5GHz HT20 15dBm MCS 0 8 15dBm MCS 1 9 15dBm MCS 2 10 15dBm MCS 3 11 15dBm MCS 4 12 11 14dBm MCS 5 13 9 12dBm MCS 6 14 7 10dBm MCS 7 15 802 11n 5GHz HT40 14dBm MCS 0 8 14dBm MCS 1 9 14dBm MCS 2...

Page 111: ...ication AES and TKIP WPA WPA2 7 1 13 Regulatory Requirements Table 7 12 Conformed Radio Frequency and Electromagnetic Standards EMC EN 301 489 1 V1 9 2 2011 09 EN 301 489 17 V2 2 1 2012 09 Radio 47 CF...

Page 112: ...ted Enclosure 10 V rms 3 IEC61000 4 8 PFMF Enclosure 10 A m 3 IEC61000 4 11 DIP AC Power Port AC Ports are tested through an authorized power adaptor 7 1 14 Environmental Limits Operating Temperature...

Page 113: ...13 Telnet Device Management Atop s Windows utility Protocol ICMP TCP UDP DHCP DNS SNMP NTP SMTP HTTP Telnet IPv4 802 1x RADIUS Syslog Alert Events E mail SNMP Trap Radio OFF option Yes Other Import Ex...

Page 114: ...solutions Obtain and setup a TFTP server on your PC Make sure that the PC s network settings are set properly according to the default setting in the above table Rename the firmware image that you ob...

Page 115: ...imbursement Customers must always obtain an authorized RMA number from us before shipping the goods to be repaired When in normal use a sold product shall be replaced with a new one within 3 months up...

Page 116: ...ngton Terrace Kensington Rd Bangalore 560008 India Tel 91 80 4920 6363 E mail Abhishek S atop in ATOP INDONESIA BRANCH Jopson Li Branch Director Wisma Lampung Jl No 40 Tomang Raya Jakarta Barat 11430...

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