AREMDE NEXUS User Manual Download Page 66

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11.0 TECHNICIAN GUIDES

11.2 Computer Error Codes And Troubleshooting

ERROR CODE

CAUSE

SOLUTION

Diagnosis Of Error

Delivery limit reached 120
seconds - alarm sounds.

Press reset button or one of the arrow keys.

Dose Error

Alarm sounds if the signal is
not found in 3 seconds.

Press reset button or one of the arrow keys.

Level Error

If the water level is not
established in 90 seconds.

Turn machine off and on. All functions will be
reactivated when the machine fills.

Pressure Error

Steam temperature on Nexus/
Stylus is higher than 130
degress.

The system will re-establish heating once the
temperature is below 130 degrees Celcius.

Overcurrent Error

Incorrect electrical input
causes a malfunction in the
machine charges.

Switch Nexus/Stylus off and send for qualified
technician.

Dead Battery

Defective mainboard battery.

Replace the battery on the board.

Summary of Contents for NEXUS

Page 1: ...Nexus Stylus USER MANUAL NEXUS STYLUS USER MANUAL 2 GROUP 3 GROUP ENGLISH ...

Page 2: ...Aremdeco Pty Ltd Unit 4 20 Rivergate Place Murarrie Queensland Australia 4172 PHONE 61 07 3890 4683 EMAIL info aremde com au ABN 766 290 546 55 ACN 629 054 655 DEALER Address Phone Email MANUFACTURER 2 ...

Page 3: ... COMPONENTS 14 4 1 Nexus Stylus 14 4 2 Accessories Pack 15 4 3 Connection Pack 16 4 4 Accessories Pack Items 17 4 5 Connection Pack Items 18 5 0 SETTING UP Nexus Stylus 19 5 1 Recommendations And Precautions 19 5 2 Compliance With Local Regulations 19 5 3 Installation Notes 20 5 4 Installation Requirements 21 5 5 Installation Precautions 22 5 6 Connecting Nexus Stylus 23 5 7 Initial Start Up 28 6 ...

Page 4: ...OPERATING WEXUS 50 8 1 Overview 50 8 2 Modes 50 8 3 Start Up And Synchronisation 53 8 4 Wexus Settings 54 8 5 Cleaning Wexus 57 8 6 Charging Wexus 57 9 0 CLEANING Nexus Stylus 58 9 1 Operator Surfaces 58 9 2 Warnings 60 10 0 SCHEDULED PREVENTATIVE MAINTENANCE 61 10 1 Routine Maintenance 61 10 2 Warnings 62 10 3 Service Information 63 11 0 TECHNICIAN GUIDES 64 11 1 Common Error Codes And Troublesho...

Page 5: ... 0 TROUBLESHOOTING 67 12 1 Operator Troubleshooting 67 13 0 COMMERCIAL WARRANTY 71 13 1 Important Warranty Information 71 13 2 Commercial And Consumer Warranty 72 13 3 Conditions of Warranty 75 13 4 Claiming Under Warranty 76 14 0 WARRANTY REQUEST FORM 78 ...

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Page 7: ... commercial coffee equipment Do not store any flammable liquids or allow flammable vapours to form within the operational area of this machine Aremde requests that after removing the packaging inspect that the machinery has arrived intact and free from damage If in doubt please do not use Contact a qualified technical person to check the machine The elements of the packaging must be kept out of ch...

Page 8: ...ed assembled and ready to install Any installation un installation servicing maintenance access or removal of any parts panels or safety barriers that is not in accordance with this documentation or is not performed by trained and authorised personnel will result in the immediate loss of the warranty The manufacturer cannot be held responsible or liable for any unauthorised modifications All modif...

Page 9: ...CS PID controlled heating Micro computer PCB programmable DOSAGE SYSTEM Volumetric or Extraction Weight Based Wexus model POWER 5700W 7300W Steam 3000W 4500W Groups 2600W Pump 180W 9300W 10100W Steam 5200W 6020W Groups 3900W Pump 180W VOLTAGE 220 240VAC 50 60Hz 25 32 AMP 220 240VAC 50 60Hz 40 42 AMP DIMENSIONS CTU UCU H UCU E L 925mm 36 7 16 D 230mm 9 H 405mm 15 15 16 L 710mm 27 15 16 D 346mm 16 9...

Page 10: ...WARMER Optional accessory stand alone ELECTRONICS PID controlled heating Micro computer PCB programmable DOSAGE SYSTEM Volumetric POWER 5200w 7300w Steam 4500w Coffee 1300w per group Pump 180w 10100w 9700w Steam 5200w Coffee 1300w per group Pump 180w VOLTAGE 220 240VAC 50 60Hz 240VAC 32AMP 220 240VAC 50 60Hz 40 42 AMP DIMENSIONS CTU UCU H UCU E L 925 36 7 16 D 230 9 H 405 15 15 16 L 710 27 15 16 D...

Page 11: ... in good condition prior to removing In case of doubt please contact your freight carrier and distributor dealer immediately with notice of receipt Each component CTU UCU H UCU E UCU T UCU P will be unpacked and installed during the installation process UCU E UCU H and UCU T are all shipped as once piece on wheels Before handling the crate please note weight and size of crate will require a manual...

Page 12: ... in a specific manner to allow ease of access 3 The top front and back of the crate should be removed first using a screwdriver to remove screws 4 Remove CTU by unscrewing the two inner locking panels and carefully removing CTU can now slide out on its plinth Take care when opening crate not to damage CTU Under NO circumstances should a crowbar be used to open the crate NEVER place CTU upside down...

Page 13: ...e CTU on a hard surface during installation microfibre towels are provided in the accessories kit accompanying Nexus Stylus Remove all jewellry on hands and wear gloves watch for belt buckles and buttons when lifting CTU For additional instructions please refer to official AREMDE installation videos These can be requested at info aremde com au ...

Page 14: ...14 4 0 IDENTIFYING COMPONENTS 4 1 Nexus Stylus ...

Page 15: ...15 4 0 IDENTIFYING COMPONENTS 4 2 Accessories Pack NX 00371 NX 00678 NX 00032 NX 00111 NX 00670 NX 00339 NX 00307 NX 00608 NX 00309 NX 00039 NX 00373 NX 00053 NX 00052 ...

Page 16: ...16 4 0 IDENTIFYING COMPONENTS 4 3 Connection Pack NX 00415 NX 00414 NX 00413 NX 00060 NX 00351 NX 00061 NX 01258 NX 01542 NX 01404 NX 00810 NX 00974 WEXUS MODELS ONLY ...

Page 17: ...pout 2 3 NX 00307 Pullman BigStep Tamp and Spacers 1 1 NX 00111 1 5mm Steam Nozzle 2 2 NX 00110 1 2mm Steam Nozzle comes pre assembled on Nexus Stylus 2 2 NX 00339 TEVO Mini Tablets 60g Jar 1 1 NX 00678 Aremde CTU Touch Up Paint Nexus Models Only 1 1 NX 00371 Aremde Microfibre Polish Cloth 400GSM 2 2 NX 00670 Aremde CTU Polish 125ml 1 1 NX 00768 Nexus Stylus Cutting Template 2 Group 1 0 NX 00767 N...

Page 18: ...up Tray 2 3 WEXUS MODELS ONLY NX 00415 Wexus Weighing Plate 2 3 NX 00414 Wexus Scale 2 3 NX 00413 Wexus Scale Base 2 3 NX 00974 Wexus to Volumetric Plug 1 1 NX 00810 Wexus Scale Slide Tray 2 3 HYDRAULIC KIT not pictured NX 00621 Insulation Foam for Coffee and Steam Tubes 1 1 NX 00528 FEP Tube 6mm 1 2 meters each 3 4 NX 01021 FEP Tube 12mm 1 2 meters each 2 2 4 5 Connection Pack Items 4 0 IDENTIFYI...

Page 19: ...ese are not seen so can still be present All care should be taken to avoid sliding pushing hitting or grasping these surfaces A verbal warning should be given to all persons installing operating or working on this equipment prior to commencing Please ensure all power cables electrical wiring and their housing are not damaged If the power cable is damaged it must be replaced before further use If t...

Page 20: ...equired For this reason we recommend the plumbing connections to be carried out by a qualified technical person Aremde strongly recommends that water quality suitable to preserve the integrity and longevity of the machine be used Failure to do so will invalidate warranty on the equipment Water quality must be of a standard acceptable for human consumption The installing technical person MUST ensur...

Page 21: ...ation Requirements The below should be set within 1 5 metres from centralized position of Nexus Stylus Under Counter components 1 Fresh water supply 350kPa pressure limiting valve 2 Filtration required pH 6 9 7 1 Hardness 80 120PPM at 24 degrees Celsius not included and 3 Waste water point required 5 0 SETTING UP NEXUS STYLUS Water must comply to suitable conditions to fulfill warranty requirement...

Page 22: ...from the supply source Do not leave the machine exposed to atmospheric agents rain sun etc Do not allow the machine to be operated by children or by non authorised personnel During installation the mains power system must be equipped with a disconnector switch to cut off each phase Before installation the installer must ensure the power supply cable is free from defect uncoiled and safe for instal...

Page 23: ...exciting part remove the Counter Top Unit from the packing box 2 Check required holes in bench match the supplied installation template 3 Remove the strainer from the CTU driptray 4 Mount CTU into bench guide the hydraulic hose and wiring looms into the access holes ...

Page 24: ...0 SETTING UP NEXUS STYLUS 5 Secure CTU into bench with fixing nuts and washers 6 Attach waste hose to CTU under the counter secure with supplied clamp install other end into the buildings waste water outlet ...

Page 25: ...he buildings waste pipe Note The silicon tube should be fixed into position securely to prevent possible leaks from occuring 9 Connect steam IN group 1 2 and 3 hot water steam OUT hydraulic Teflon lines from CTU to UCU H using corresponding labels on tubes 10 Connect water supply line from PUMP UCU P to UCU H through the 3 8 BSP connection fitting located on rear of UCU H remove transit blanking p...

Page 26: ...LUS 11 Connect pump to mains supply inlet Check mains water does not exceed 500KPA or less than 350KPA 12 Check connections and turn on water gauge will read water pressure 13 If not already in position slide UCU E under UCU H E ...

Page 27: ... UCUH into position 4 UCUE 5 4P from PUMP into position 5 UCUE 6 14P from CTU into position 6 UCUE Wexus Attention check manufacture guide to connect the bonnet plugs do not force line up the key way before turning the bonnet locking nut Ensure the plug is in tight to form a water tight connection Forcing the plug into the incorrect position will cause damage to the internal pins 6 5 1 2 3 4 ...

Page 28: ...P AUTO FILL If manual fill can not be accessed an alternative is to turn on machine and allow machine to fill using auto fill cycle this process is automated and will occur when machine is on Starting a machine using the auto fill process will require 2 3 sessions to fill to start the next session turn off and back on the machine when the fill error occurs Manually fill for 60 seconds maximum Ensu...

Page 29: ...button should be held until the machine turns on The start up function will initiate upon start up please refer to section 6 0 PROGRAMMING AND SET UP for location of buttons 4 Turn on switch B and C machine lights will turn on and machine will start heating 5 Wait until rated operating conditions set at factory pressure 1 2 bar group temperature 93 4 C are reached and machine is ready for operatio...

Page 30: ...d by holding down the button for four seconds and AUTO CLEAN CYCLE appears on the screen and keys can be used to scroll through the sub menu 1 Auto Clean Cycle 2 Doses 3 Delivery Count 4 Total 5 Machine Total 6 Cleaning Counter The button is used to go back a step in the menu mode or push until the home screen appears to exit menu 6 1 Programming Modes Up Down Enter Reset On Off ...

Page 31: ...d out by QUALIFIED personnel 1 Auto Clean Cycle 2 Program Doses 3 Delivery Count 4 Active Groups 5 On Off Program 6 Energy Saving 7 Set Temp Coffee 8 Cup Warmer Program 9 Date Hour 2 Technical Mode Technical mode can be accessed by holding down the button for 10 seconds and PROGRAM DOSES is displayed on the screen and keys can be used to scroll through the sub menu The button is used to go back a ...

Page 32: ...d 1W 2W 3W 3 group models only Remove any residue from TEVO Cleaning Tablets from blind filter then press group head button twice to initiate rince cycle 1R 2R 3R 3 group models only Once rinsing cycle of selected units has been completed screen will display a blank screen Note It is possible to carry out cleaning cycles in all group heads at a time Please note that group heads will need to have c...

Page 33: ... one or twice to show dose two Press the key to return to previous menu Press the key to return to previous menu 3 Delivery Count Press to activate DELIVERY COUNT menu Pressing any of the group head or hot water buttons will show the corresponding counter on the display Note Press group button once to show dose one or twice to show dose two Press the key to return to previous menu Press the key to...

Page 34: ...s Press the key to return to previous menu 5 Machine Total Screen will display total count delivered from all groups Press the or key to view other functions Press the key to return to previous menu 6 Cleaning Counter Pressing any of the group head buttons will display the total wash cycles carried out for that particular group Press the or key to view other functions Press the key to return to pr...

Page 35: ...read 1W 2W 3W 3 group models only Remove any residue from TEVO Cleaning Tablets from blind filter then press group head button twice to initiate rinse cycle 1R 2R 3R 3 group models only Once rinsing cycle of selected units has been completed screen will display a blank screen Note It is possible to carry out cleaning cycles in all group heads at a time Please note that group heads will need to hav...

Page 36: ... using the or keys Method 2 Press to activate PROGRAM DOSES SELECT menu Press the group button you wish to program Note Press group button once to program dose one or twice to program dose two Display will read VOLUME CC XX Once dose button singe or double press has been selected push same group button once and machine will deliver water to the group Once required dose has been delivered push grou...

Page 37: ... flash ERROR 2 2 HOT WATER Press to activate PROGRAM DOSES SELECT menu Press Hot Water button Display will read PROGRAM DOSES SECONDS X X Dose can be adjusted by using the or keys Press to confirm the programmed dose Press the key to cancel programming and programmed key will switch off Press the the key followed by the key to return to standby mode 2 3 TRANSFERRING DOSES Note Doses can only be tr...

Page 38: ...up button you wish to restore back to factory settings for 1 second until it flashes Press to confirm reset of dose Press the key to view next functions or return to standby mode 3 Delivery Count Press to display SELECTION TOTAL SELECT Pressing any of the group head or hot water buttons will show the corresponding counter on the display Note Press group button once to show dose one or twice to sho...

Page 39: ... ready for use Press to activate ACTIVE GROUPS function Individual units can be activated and deactivated by pressing the or keys Press to confirm group and pass on to the next group Once last group is confirmed the function returns to the technical menu Press the key to return to standby mode Any changes will not be saved 5 On Off Program Press to activate on off standby mode for machine On off v...

Page 40: ...tive STANDBY status where it is possible to choose whether to switch off the machine completely or keep it at a set pressure i e lower than working pressure while not in use for a period of time Press to activate ENERGY SAVING XXX menu From here it is possible to select the XXX mode using the or keys The four operating modes are 1 OFF During standby the machine is switched off and the display read...

Page 41: ... using the ON OFF programming function If the key is pressed while the machine is in one of the standby conditions 0 10 bar 0 50 bar 0 80 bar the machine switches to OFF If the key is pressed again the machine enters the ON mode 7 Setpoint Temperature Groups Press to access set point temperature adjustment Use the or keys to adjust the temperatures of the boilers and the groups SETP G1 Group 1 tem...

Page 42: ...tivated in Nexus Stylus One 9 Date Hour Press to access date time settings The time settings will flash on and off these can be adjusted by using the or keys Press the key to confirm adjustment and pass to the next value Press the key to return to the previous menu without confirming 10 Display Settings On the display screen it is possible to show the temperature and delivery display of each group...

Page 43: ...d pass to the next step Press key to return to the previous page without confirming Note If temperature has been activated to show on the main display it will display the following information a The current unit temperature b LOW the temperature of the unit is below 70 C c N C the temperature probe is not connected d C C the temperature probe has short circuted 11 Delivery In Wash This function en...

Page 44: ...hile wash cycle is delivered 12 Setpoint Temperature Steam The setpoint temperature allows you to choose the pressure temperature of the steam boiler when machine is switched on and in standby ready for use Press to activate menu screen will display SETPOINT PRESS XX XX BAR Use or keys to adjust the working pressure steam point Press key to confirm and pass to the next step Press key to return to ...

Page 45: ...ys to set values Press key to confirm Once the set delivery limit or the set maintenance date have been reached the display will read MAINTENANCE Press key to return to the previous page without confirming Note To remove the MAINTENANCE message move the date forward or increase the number of coffees Note Date Hour function must be programmed to correct time to ensure accurate maintenance settings ...

Page 46: ...ge Press to activate menu set language will be displayed on screen Use or keys to select desired language Press key to confirm and pass to the next step Press key to return to the previous menu without confirming 17 Temperature Press to activate menu set temperature will be displayed as CELSIUS or FAHRENHEIT Use or keys to change unit measure displayed Press key to confirm and pass to the next ste...

Page 47: ...witches on If the program on off mode is active screen says OFF this is in SLEEP mode Hold down reset button on function screen to turn on 7 2 Operator Buttons Group Heads Dose One Single press to start push and hold to stop Dose Two Double press to start push and hold to stop Free pour Push and hold for 1 second Single press or press and hold to stop Purge Hold 2 seconds ...

Page 48: ...urn off Note Hot water can be programmed to dispense water out and stop at a set time Please see Section 6 3 2 2 PROGRAMMING DOSES HOT WATER Steam Single press to turn on single press to turn off Purge function on steam button can also be activated by pressing button only halfway in ...

Page 49: ...ted underneath the outer CTU see Fig 1 Place finger through the empty tab space and apply light pressure to push out the removable vertical panels When reinstalling panels ensure alignment pins line up with the correct corresponding pin hole see Fig 2 Please note barista side and front side facing panels are different sizes Fig 1 Fig 2 ...

Page 50: ... Scale 3 will only communicate with group 3 on 3 Group models Wexus is designed to provide real time weighing information Weight will be displayed on Wexus scales Time will be displayed on Nexus display screen and Wexus scales 8 2 Modes Wexus operates in two modes Brew Mode Weight is programmed inside Nexus to automatically stop at desired set point Scale will be tared once group button is pushed ...

Page 51: ...51 8 0 OPERATING WEXUS NEXUS MODELS ONLY 8 2 1 Brewing Mode ...

Page 52: ...52 8 0 OPERATING WEXUS NEXUS MODELS ONLY 8 2 2 Target Set Mode ...

Page 53: ... Once illuminated place scale under correct group Note The scale number must align with the correct group Group 1 is always the first head on the left Corresponding scale numbers are on the base of each scale 5 Ensure Wexus scale is in correct mode by touch and hold of the key to toggle through modes Note Nexus will not tare automatically unless Wexus scale is in Square mode Aremde recommends to o...

Page 54: ...ollowing functions by pressing the tare button Sleep Timer Setting SLEEP 1 This number indicates the amount of time before the scale automatically powers off Zero Tracking Setting trAcE 1 Zero Tracking is a function for maintaining the zero indication within certain limits automatically 2 0 5 d 3 d For example for standard resolution each division is 0 1 g 3 d 0 3 g When Zero Tracking is set to be...

Page 55: ...s Therefore instead of Tare operation zero operation would be executed in this setting whenever tare button is pressed Weighing Filter Setting Filt 1 The Weighing Filter Setting determines the speed that the load receptor responds to weight and determines the weighing value The larger the number the more stable but slower the weighing result will be The number shown on LED display indicates the cu...

Page 56: ... OFFSET 1 Set the offset parameter for setpoint offset The larger the offset the earlier Nexus will stop before reaching the actual target weight 2 Available parameters 2 3 4 and 5 Tare Delay Setting tArE d 1 Set the delay between starting an Espresso shot and the tare command sent to the Acaia Lunar 2 Available parameters 0 1 2 3 4 and 5 Pre Infusion Time Out PrE_inFu 1 Determines when the scale ...

Page 57: ... occur Aremde recommends catching the water in a small vessel to reduce wear and damage to the Wexus Beware not to hold the power button down while plugging into charging cable as it may cause the device to reset or lock out user For further support please contact your service provider or email info aremde com au A Micro USB cable is supplied with each Wexus scale Please keep scales charged when n...

Page 58: ...r Cafetto cleaner supplied in accessories kit Rinse with clean fresh water to remove soapy residue Screw back into the group Take care to not over tighten as the screw could break off inside group head It is imperative that ONLY approved cleaning TABLETS be used in the Nexus Stylus These can be ordered through info aremde com au Item NX00339 Please take care when removing the group showers HOT SUR...

Page 59: ...OCEDURES DO NOT use cleaning detergents and abrasives on aluminium handle or submerge handle in water If soaking portafilter head do not let water sit above black seal and keep portafilter handle above water Drip Tray Remove strainer from drip tray Wipe strainer with soapy water and wash cloth Remove the dirt and build up each day from inside the drip tray with a wash cloth Large particles should ...

Page 60: ...hing Nexus Stylus Nexus Stylus is coated in a premium paint Please use the supplied polish and microfibre cloth to polish counter top unit of Nexus Stylus When polishing under counter unit please use polishing oil to keep panelling in prime condition 9 2 Warnings Do not clean the machine using water jets Do not stand the machine in water for cleaning or other operations Do not use solvents chlorin...

Page 61: ... 24 degrees Celsius filtration not included All maintenance should be performed by a qualified technical person following Aremde Nexus Stylus maintenance schedule in section 10 3 SERVICE INFORMATION All parts must be replaced using genuine Aremde components If the electrical wiring or hydraulic pipework is seen to be deteriorating fatigued or damaged a qualified service technician must perform the...

Page 62: ...d service person Failure to follow this instruction can lead to injury or death If water damage occurs the unit must NOT be switched on Please engage a qualified service person to attend and confirm the unit is safe to operate If mechanical failure occurs please contact a qualified service person failure to comply with this can lead to potential injury or death Whilst all care has been taken in ma...

Page 63: ...ted 01 2021 Above 30kgs per week denotes 3M service intervals The above service assumptions are based on standard operating parameters outlined in the Nexus user manual Above 50kgs per week denotes change at 6M service intervals 10 3 Service Information ...

Page 64: ...is properly connected to position 4 UCU E C C Please ensure Wexus is plugged into back of UCU E correctly This error will only occur if Wexus is plugged into port of UCU H NEG PRESSURE Steam boiler is overfilled with caution release water from boiler Valve is located internally on the left hand side front of UCU H box Hexadecimal characters character anomalies Please reset Nexus Stylus using switc...

Page 65: ...se excess water can cause H2O error on scale If this happens please dry scale DOSER ERROR 1 Check sync light is illuminated on scales front left hand corner of scale This checks connection between scales and machine is correct 2 Check scale 1 is under group head 1 scale 2 under group 2 etc 3 Check mode on scale is in SQUARE mode hold down on off button to scroll through modes 4 Please contact info...

Page 66: ... Error If the water level is not established in 90 seconds Turn machine off and on All functions will be reactivated when the machine fills Pressure Error Steam temperature on Nexus Stylus is higher than 130 degress The system will re establish heating once the temperature is below 130 degrees Celcius Overcurrent Error Incorrect electrical input causes a malfunction in the machine charges Switch N...

Page 67: ...tween pushing group button and water starting Because there are multiple functions programmed into each button the programming is momentarily waiting to see if there will be any additional commands e g waiting for double press on dose two before water flow commences How do I program a function on each group button Please refer to section 6 2 PROGRAMMING DOSES for more information How do I operate ...

Page 68: ...Nexus Stylus 1 Barista menu 2 Scroll to AUTO CLEAN then enter 3 Double press group button to activate clean cycle This function will be activated for two minutes 4 Remove blind filters 5 Double press group button to activate rinse cycle This function will be activated for 2 minutes 6 Once all groups have stopped cleaning press UP and RESET Why is my machine leaking in automatic cleaning mode Pleas...

Page 69: ... then press to exit into normal standby mode 3 At end of cleaning cycle please press button then to exit into standby mode 4 Delivery In Wash mode is not activated Please refer to section 6 2 DELIVERY IN WASH to activate this function How do I turn the Nexus Stylus on and off Switch A is on off Switch B is heat Switch C is lights and steam To use the machine please turn all three switches on If th...

Page 70: ...the STANDBY screen The screen says ERROR SERIAL PORT Please check that switch B is turned on Why is one group head not working heating starting 1 Please check all group heads are activated in technical menu Push and hold for 10 seconds Enter Technical Menu Scroll to ACTIVE GROUPS then press Make sure all groups are ON 2 Please refer to section 6 2 ACTIVE GROUPS for more information Why do I see FL...

Page 71: ...mmercial coffee equipment unless they have been given specific supervision and or instruction concerning the use of equipment by a person responsible for their safety If the electrical supply cord is damaged in any way it should NOT be used and must be replaced before connecting to an electricity supply Please contact your closest Aremde representative or email info aremde com au for assistance Au...

Page 72: ...oney refunded 1 2 Aremde will not be liable for any associated loss damage or compensation claim resulting from any defect in workmanship or material and such liability is expressly excluded from the operation clause 1 1 13 2 2 Consumer Warranty 2 1 Subject to clause 3 equipment supplied by Aremde to customer comes with guarantees that cannot be excluded under the Australia Consumer Law The custom...

Page 73: ...pment c Certain components have finite expected life especially in a commercial or high use environment For example components such as refrigeration compressors pumps electro valves elements thermostats simmer stats switches fans and temperature controllers can be expected to last up to 12 months when used in accordance with the instructions d In a commercial environment components such as lamps f...

Page 74: ... to the equipment for inspection and service i Aremde will comply with its warranty liabilities contained in these Terms in a timely manner j Aremde has the right to request video or photo evidence and inspect or request the water conditions anytime a warranty claim is made 13 2 4 General Maintenance And Repairs 4 1 The equipment must be repaired and maintained by a qualified technician Aremde aut...

Page 75: ...ainst ingress of water 13 0 COMMERCIAL WARRANTY Warranty will be deemed void by the following actions a Modifications tampering and or customisations to the equipment without prior approval directly from Aremde b Filtration not installed at time of installing machine under warranty period c Any use of non genuine Aremde parts without prior approval directly from Aremde d Non adherence to the insta...

Page 76: ... of the equipment Aremde will not arrange a warranty call out until it receives the above information in the prescribed manner 3 Upon receipt of a completed Aremde Warranty Request Form Aremde will confirm if the equipment is eligible for warranty repair If warranty repair is required Aremde will issue an OFFICAL AUTHORISATION NUMBER and details of the work to be carried out by an Aremde authorise...

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Page 78: ...mber And Description Failure Date Machine Fault I hereby declare that the information provided in this form is true and correct and to the best of my knowledge and I have complied with all the conditions of the warranty Name Signed Date Office Use Only Please note that incomplete forms will not be processed Completion of this form does not constitue an admission of liability by Aremde ...

Page 79: ...idence of warranty claim here 14 0 WARRANTY REQUEST FORM Aremdeco Pty Ltd Unit 4 20 Rivergate Place Murarrie Queensland Australia 4172 PHONE 61 07 3890 4683 EMAIL info aremde com au Please send completed forms to the following ...

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