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USER MANUAL

11.3

Troubleshooting

Picturall Commander installation failure

Make sure to install the latest version of Picturall Commander as it corrects all known issues

Layer control > Advanced: Dropdown menus are not visible

Make sure to use the latest version of Picturall Commander as it corrects all known issues

Unable to Connect to the Server

Verify that the server and the computer running Picturall Commander are using the same
netmask.

Verify that the server IP-address is correct.

Verify that the network is running correctly with a ping command.

Verify that there is no more than one DHCP server in the network.

Verify that the firewall is not blocking the connection.

Video Playback is not smooth

Disable unused displays.

Verify there are no playing back of layers that are not visible: select all layers in the Layer list,
right-click on them and select

Stop

. Then click

Play

on the desired layers only.

Too many layers or too high resolutions are in use. Playback performance is 4-16 layers of FullHD
depending on the display setup, codecs and bitrates.

Simultaneous use of displays with different refresh rates. Force resolution and refresh rate in the

Configurator

Video output has poor resolution

Disable unused outputs.

Position displays using the same graphic card closer to each other and optimize the pixel space
in the

GPUs

tab.

“Cable disconnected” error message keeps displaying

Stop all playbacks.

Output not displayed due to cable disconnection or image processor reboot

In Picturall Commander, go to GPU menu and click

Refresh displays

Sync error when connecting an external clock while the media server is running (Picturall Pro with Genlock)

In Picturall Commander, go to Genlock menu and click

Resync genlock

Summary of Contents for MSP16-R2

Page 1: ...1 www analogway com USER MANUAL Picturall Series Media Servers V3 1 References MST02 R1 MST02 R2 MSTC02 R1 MSTC02 R2 MSQ04 R1 MSQ04 R2 MSQC04 R1 MSQC04 R2 MSP16 R1 MSP16 R2 USER MANUAL...

Page 2: ...by copyrights and other intellectual property rights 2018 Analog Way all rights reserved 01 2021 Consequently any representation and or reproduction in part or in full is prohibited and would be consi...

Page 3: ...ware 14 2 4 7 External Audio support optional 14 3 Getting Started 15 3 1 Precautions when Mounting Picturall Series Media Server 15 3 2 Start the Picturall Series Media Server 15 4 Configuration 16 4...

Page 4: ...FTP 36 6 2 5 Reuse imported media files Add server files to a media collection 37 6 2 6 Encode a media file present on the server 37 6 2 7 Encoding media to AWX format without a Picturall Series Media...

Page 5: ...tion 51 8 2 1 Playback control 51 8 2 2 End action Layer 51 8 2 3 Layer fading settings 51 8 3 Composition 52 8 3 1 Draw modes 53 8 3 2 Graph 54 8 3 3 Composition Advanced settings 54 8 4 Color correc...

Page 6: ...C 76 9 7 Scheduling cues and playback 77 9 8 Show example 79 9 9 Live show recommendations 80 9 10 Cue macro 81 9 10 1 Cue macro and Cue stack macro 81 9 10 2 Cue macro actions 82 9 10 3 Edit or remov...

Page 7: ...7 www analogway com USER MANUAL 11 3 Troubleshooting 90 APPENDICES 91 CONTACT INFORMATION 111...

Page 8: ...ntents of the software Analog Way will warrant the hardware for three years from the date of purchase The method of warranty is Return to Base transport costs from and to us are the owner s responsibi...

Page 9: ...U counterparts 2 1 Picturall Series Media Servers The Picturall Series Media Servers product range includes 3 models Twin Quad and Pro The following table illustrates the differences between the units...

Page 10: ...lly goes off after 3 minutes of inactivity 2 3 2 Power off Tip The following procedure is the recommended method to safely turn off the Media Server To turn off the media server press the Power button...

Page 11: ...S232 plug optional 4 Ethernet plug 5 USB plug 6 Two DisplayPort 1 2 outputs 4K 60Hz 10 bit 4 4 4 7 Two slots for additional input cards 2 4 2 Picturall Twin Compact rear panel Fig 3 Picturall Twin Com...

Page 12: ...232 plug optional 4 Ethernet plug 5 USB plug 6 Four DisplayPort 1 2 outputs 4K 60Hz 10 bit 4 4 4 7 Two slots for additional input cards 2 4 4 Picturall Quad Compact rear panel Fig 5 Picturall Quad Com...

Page 13: ...upplies 2 Two channel audio interface with balanced XLR outputs optional 3 RS232 plug optional 4 Primary Ethernet plug left secondary Ethernet plug right 5 Two USB plugs 6 Four DisplayPort 1 2 outputs...

Page 14: ...ver 10GB Network card Add a 10GB RJ45 port to the Media Server option available for Picturall Pro only option available for Picturall Twin Quad and Pro Table 2 Picturall Series Media Servers optional...

Page 15: ...and rear of the unit is recommended Do not block the ventilation Do not place any fluid above or near the server Do not apply any pressure against the chassis or the connectors 3 2 Start the Pictural...

Page 16: ...re To access the web configurator launch a web browser and enter the server IP address in the address bar Fig 7 Web configurator connection All devices default IP addresses are 192 168 2 140 Note The...

Page 17: ...essed by the media server Caution Media with a larger resolution than the max layer size might not be displayed correctly This does not apply to medias encoded in AWX and PRKL Triplebuffering check to...

Page 18: ...ent audio channels can be defined for different incoming Timecodes The system does not recognize automatically the incoming LTC format FPS Frames per second The incoming timecode FPS needs to be defin...

Page 19: ...ignal HDMI to force the HDMI signal on any DisplayPort output adapter needed 4 1 4 2 Set Manual mode per output plug In Manual mode set each output plug manually 1 In Setup select Manual 2 Per output...

Page 20: ...rtual displays when multiple logical displays are connected to one physical output but the split is not even For example multiple physical LED screens connected to one LED processor driven by one outp...

Page 21: ...for layer 1 7 DMX profile Set the preferred DMX fixture profile 1 1 1 0 or mini 8 Number of DMX displays Enter the number of the displays controlled with DMX DMX control for the Picturall Series Medi...

Page 22: ...ck 337 Layer 16 393 Layer 17 449 Layer 18 Table 3 Example patch of 32 layers using 56ch DMX profile 4 1 6 Network configuration Fig 15 Network configuration Tip Click Identify to make the selected eth...

Page 23: ...ro The 10GB network option can be set either to secure or non secure network 4 1 7 Time Settings The system time and date can be set manually or the server can be configured to acquire time and date f...

Page 24: ...ss in the address bar 2 Go to Configurator or Configure Server 3 Go to Export configuration 4 Choose the configuration parameters to be saved 5 Click Export configuration The Configuration is saved in...

Page 25: ...formatting method In the following example a Picturall Series Media Server has two hard drives of 1TB capacity RAID 0 striped 2TB of storage with fastest writing speed Media drive failure loses all me...

Page 26: ...d go to Tools User management 2 Enter a Username and passwords 3 Click Add account The admin user account is created 4 If needed repeat steps 1 to 3 to create more admin user accounts After creating a...

Page 27: ...synchronized Media collections and Server files are avaible in both pages with same fading parameters playback order and folder structure 4 3 1 Adding media files Adding media to a media collection ca...

Page 28: ...terrupted media transfer files 4 3 3 Contextual menus Right click a media file on the Server files side to open a contextual menu with larger media thumbnail and options to move cut copy paste encode...

Page 29: ...re a USB Keyboard is connected to the media server 2 Start the server and press any key when the startup screen displays 3 Use the arrow keys in the start menu to select Configuration mode The Configu...

Page 30: ...r only runs on Windows On a computer 1 Connect an empty FAT32 formatted USB stick with at least 2GB of free space 2 Go to www analogway com and download the Picturall installer 3 Run the installer 4 I...

Page 31: ...ware is on the USB stick delivered with the server The latest version of Commander is automatically downloaded during the installation process If needed the latest version of Picturall Commander can a...

Page 32: ...for Text protocol port and Data protocol port if needed 7 If needed uncheck Connect immediately 8 Click Finish to Create the Connection A message confirms the connection to the Picturall Series Media...

Page 33: ...Arrange windows Once a panel is opened drag and drop a tab to customize the layout All tabs can be placed anywhere in the layout top bottom left or right Fig 25 Windows arrangement 5 4 2 Reset window...

Page 34: ...y column name and select which columns to display or hide Tip Media manager can also be found from the web configurator see chapter 6 9 6 1 Media types Picturall Series Media Servers support the follo...

Page 35: ...o select multiple files 2 Drag and drop it on the media collection slot to use Fig 27 Importing a media file 3 The Local files to be transferred window opens with a list of the importing files If need...

Page 36: ...ng in 000 001 002 etc to be detected as a sequence To import an image sequence follow these steps 1 Select the images files in the Local path list or computer file browser Hold Ctrl or Shift to select...

Page 37: ...p For optimal performance encode 4K and higher files to AWX format and AWX Alpha if alpha channel Note Encoding is only applicable for original video files no image and no PRKL or AWX file 1 Right cli...

Page 38: ...html or refer to Adobe website 6 2 7 1 Install AWX plugin Download the installer for Windows or MAC and install the plugin to your system The applicable Adobe products must be installed before instal...

Page 39: ...path list Hold Ctrl or Shift to select multiple inputs 2 Drag and drop it on the media collection slot to use 6 5 Add web pages and video streams 6 5 1 Add a web page to a media collection Picturall...

Page 40: ...ossible to change its URL 6 5 4 Add a URL video stream to the server Picturall Media Servers connected to the internet support video stream playback URL RTSP rtsp RTMP rtmp SRT srt UDP udp To add a vi...

Page 41: ...lection using the Rename button To delete a media from a collection right click it and select Delete To delete all medias from all collections click the Reset button 6 8 Default Media transition Defin...

Page 42: ...elect a transition between the available Crossfades styles Duration Set the crossfade duration in seconds Smoothing Set the smoothness of the fade from 0 to 1 0 is sharper and 1 is smoother Note If th...

Page 43: ...onfigure the displays of the show Fig 34 Picturall Commander Display Menu 1 Select a display from the Display list 2 At the right of the Display list there are control panels to adjust the display Cli...

Page 44: ...ate as a default adjustments become relative to this state 7 2 Display adjustment tabs Adjustment tab Description Positioning Place transform and enable disable displays Projection Flip and mirror Edg...

Page 45: ...displays and make sure they are properly connected Selected Display grid Show grid and middle point of selected display Use when adjusting angle and curved surface corrections Control points Show sele...

Page 46: ...ed in groups to allow control of multiple displays at once The Display wizard helps creating screens made with multiple displays Fig 36 Display wizard 1 Click the Display Wizard button in the Edge ble...

Page 47: ...tion manually Open the GPUs menu and click Optimize Note For more information about GPU optimization see Optimize GPU resolution and drawing performance page 100 7 6 Edge Blending Edge blending is a f...

Page 48: ...he GPUs menu click Optimize for best performance Fig 38 Edge blending panel Tip If blend area is brighter or dimmer than rest of the picture use the Gamma setting to correct the image The color correc...

Page 49: ...Color Correction panel to set the Gamma Saturation Contrast and Brightness levels for each display 3 Red R Green G and Blue B values can be adjusted for contrast and brightness separately 7 8 2 Alpha...

Page 50: ...rity The layers a listed from 1 to 32 By default the layer number defines its priority If layers overlap on the composition the layer with the highest number is displayed on the overlap area It is pos...

Page 51: ...and Out points on the playback bar by dragging the points or right clicking on the bar Go 10 20 or 30 Set the current playback position to X seconds before the end 8 2 2 End action Layer Select what...

Page 52: ...he layer position scale and rotation on the display Click then drag or scroll to adjust the values hold Shift for precise adjustments 1 Go to Layers and select the layer to control in the Layer list 2...

Page 53: ...le except alpha channel Additive Equation L1 L2 Add the pixel values of the drawn layer to layers below it brighter image White areas in either layer stay white Subtract Equation L1 L2 Subtract the pi...

Page 54: ...e layer Draw priority Deinterlacing and Scaling algorithm Draw priority Set a number to override the layer number priority system see Layer Priority page 50 By default all layers have a Draw priority...

Page 55: ...isabled and media is not a stream video or input Modified frame rate or FPS can be defined or relative to original frame rate Adjustment Description Effective FPS Current effective FPS of the playback...

Page 56: ...d vice versa if Fx1 3D Cube and Fx2 Pixelize Fig 41 Effects To apply an effect select one effect in the dropdown list and adjust the effect specific parameters to see the result Click the Reset button...

Page 57: ...Fill page 63 Alpha Key Uses this layer as the Alpha Key layer for the previous layer see Alpha Fill and Alpha Key Cut Fill page 63 Blur Add blur to the layer by comparing surrounding pixels making ou...

Page 58: ...key effect Comic Reduce the number of colors and hues used in the layer creating a comic book like effect Directional blur Smear the pixels of the layer into a given direction Drop shadow Create a bac...

Page 59: ...ce add Detect edges in the layer by adding blur and subtracts the result from the original layer image Gaussian blur Add blur to the layer using the Gaussian function The result is a very smooth blur...

Page 60: ...st dots size background color and alpha channel Heavy blur Add a large amount of blur by comparing surrounding pixels with a large radius Inverse Invert the color values of the layer Kaleidoscope Crea...

Page 61: ...parent Lumakey inverse Create a luminance key compositing function with inverse values to the Lumakey effect Mask Mask out or crop the layer so only part of it is displayed Pencil sketch Color the out...

Page 62: ...re parameters Radial blur Blur the layer by smearing pixels around the center point Radial blur advanced Blur the layer by smearing pixels around the center point and adjust the position of the center...

Page 63: ...is always the Alpha Key layer Tip To use Cut Fill prepare medias to be the Cut media Cut medias are preferably black and white with the black area being the displayed part 1 Select a Layer in the Laye...

Page 64: ...clear configuration Right click the macro and click Rename to label the macro Use only alphanumeric characters 8 8 2 Load a layer macro 1 Select one or more layers in the Layer list 2 Click a macro sl...

Page 65: ...ged or default values into a programmer manually When the desired parameters are recorded in the programmer the programmer content can be saved to a new cue or added to an existing cue When running a...

Page 66: ...all parameters and custom wait and fade times for specific parameters In case of conflict the custom timings prevail Otherwise a cue is complete when the cue hold time is finished Note Cues can run f...

Page 67: ...desired parameters on the layer controls Values turn green to indicate the change has been recorded to the Programmer 6 Hold Alt and click a parameter to manually select or deselect it from the Record...

Page 68: ...cue The CSE is removed but the cue is still present in the Cue List 9 3 3 Change trigger type Right click a cue in the stack to change trigger type Choose between Manual and Automatic depending on whe...

Page 69: ...list or the cue list Note If a show is exported with cue stacks in one of the Playback areas rebooting the server will automatically start playing the cues in the stack 9 5 Cue tracking By default ju...

Page 70: ...eters of Cue 2 Cue 3 and Cue 4 are added to the result The playback jumps to Cue 4 as if all cues were run in a sequence Fig 49 Jump from Cue 1 to Cue 4 with cue tracking 9 5 3 Forward tracking By def...

Page 71: ...ll tracking jump hold the Shift key and click the Go or Go To buttons Same example with full tracking 1 Load Cue 1 2 Manually rotate the layer 3 Jump to Cue 4 with full cue tracking Fig 51 Full tracki...

Page 72: ...ecode provider can be connected selected to many timecode targets Most timecode providers can also be used as a provider for another provider This allows constructing more complex shows and for exampl...

Page 73: ...9 6 2 Set trigger timecoded with System Wallclock The Wallclock timecode provider emits the server time and date It can be used to run cues at set times or even more complex scheduling patterns Select...

Page 74: ...ply the same timecode the playback receives adjusted by optional output and input offsets Fig 56 Selecting a Layer or a Playback as timecode provider When using media layer as a timecode provider the...

Page 75: ...rovider Timecode generator supports basic controls and actions such as Play Pause Stop Seek To and End Action Inpoint and outpoint can also be adjusted Up to eight simultaneous timecode generators are...

Page 76: ...inputs can be set as timecode provider from the Picturall Commander timecode menu Different audio channels from one or more audio cards can be configured to receive different LTC signals with differen...

Page 77: ...e of calendar repeat Supported scheduling conditions for repeat within day Enabled Every X hours minutes seconds Stop time Common scheduling conditions Start date Start time mirrors timecode Schedulin...

Page 78: ...xact day number when the playback is repeated every month in the Day of the month field Set the stop time for the scheduled event from the calendar repeat menu Enable the Repeat within day selection i...

Page 79: ...ears in the Cue list 5 In Layers select the logo image in the Media selection panel of Layer 2 play it and use the position controls to place it on the left side of the composition 6 Make sure that me...

Page 80: ...s when jumping back to start of the show Use separate playbacks to play different sequences of media on different displays Set the User Interface so that the Cues Layers and Performance panels are vis...

Page 81: ...the Cue List or a CSE in a Cue stack then click Edit macro 9 10 1 2 Empty cue It is possible to create a cue macro on an empty cue a cue with no layer change To create an empty cue Right click a cue i...

Page 82: ...er cue macro This executes a cue when a macro is executed 1 Click Trigger cue 2 Click the dropdown list and select a cue 3 Click OK 9 10 2 2 Trigger playback This executes a playback when a macro is e...

Page 83: ...mand list is available in a document enclosed to this User Manual To create a custom cue macro 1 If needed click any action to load the content 2 Click Custom macro 3 Edit the content to create a cust...

Page 84: ...tack which is needed to run immediately after a system has booted up without separately triggering a cue in Commander 1 Right click on cue stack 2 Select Edit entry macro 3 Select Trigger cue or Trigg...

Page 85: ...0Hz 60Hz 100Hz 120Hz and 200Hz 10 2 1 Genlock menu In the Genlock menu check the sync status If needed click Resync genlock to reset synchronization If needed use Framelock pulse delay to adjust the s...

Page 86: ...smoothness of the playback The average workload can get high without affecting playback quality CPU_TEMP CPU temperature in Celsius degrees GPU GPU refresh rate The server unit s performance is fine i...

Page 87: ...fresh the graphs 10 3 3 Color In the Color column in the table click the buttons on every row to set the color scheme of the graph view 10 4 Timecode out In the Timecode menu set the timecode format a...

Page 88: ...and Properties tab 2 Click in the tree structure to view control specific information and view the information on the Properties tab 10 6 Commander Log Commander log can be used to inspect diagnostic...

Page 89: ...panel until it is aligned 9 Gently push the front panel back in place on a straight axis 10 Set the screws back in place The air filter is cleaned and the media server is ready for use 11 1 2 Air filt...

Page 90: ...laying back of layers that are not visible select all layers in the Layer list right click on them and select Stop Then click Play on the desired layers only Too many layers or too high resolutions ar...

Page 91: ...ue 1 Intensity 0 255 2 3 X Layer X position 0 65535 Coordinate ranges from 5 to 5 32768 32768 4 5 Y Layer Y position 0 65535 Coordinate ranges from 5 to 5 32768 32768 6 7 Rotation 0 65535 32768 32768...

Page 92: ...1 63 fps fixed playback 64 160 0 200 relative playback speed 112 Media default fps 161 255 Reserved frame blending 17 18 Seek Seek to position 0 65535 No value No value 0 Beginning of the media 65535...

Page 93: ...X Assignment sheet 0 0 34 FX1 Index FX1 Index 0 255 Select FX No value No value 35 FX1 Param1 FX1 Param1 0 255 No value No value 36 FX1 Param2 FX1 Param2 0 255 No value No value 37 FX1 Param3 FX1 Para...

Page 94: ...per layer from lower layers 3 Darken Select darker parts of upper and lower layers 4 Lighten Select lighter parts of upper and lower layers 5 Multiply Multiply layer intensities 6 Linear burn Linear b...

Page 95: ...Inside blur Border color red Border color green Border color blue Edge Blur 4 2 Blur amount Mask 4 3 Mask left Mask right Mask top Mask bottom Keystone 4 4 On Off Left side Right side Top side Bottom...

Page 96: ...mber of columns in a display grid 1 1 2 Grid height Number of displays in a display grid vertically 0 255 Number of rows in a display grid 1 1 3 Blend size Amount of blend overlap in percentage 0 255...

Page 97: ...degrees diagonal 16 DN Canvas lines horizontal and vertical 17 DN Canvas lines horizontal and 45 degrees diagonal 18 DN Canvas lines horizontal and 135 degrees diagonal 19 DN Canvas lines vertical and...

Page 98: ...nits towards the center 0 0 8 9 Keystone TR Y Keystone top right Y 0 65535 Moves coordinate 0 0 5 units towards the center 0 0 10 11 Keystone BR X Keystone bottom right X 0 65535 Moves coordinate 0 0...

Page 99: ...anced Onboard devices configuration Azalia HD Audio Disabled Advanced Onboard devices configuration Intel LAN1 Controller Disabled Advanced Onboard devices configuration Intel LAN2 PXE OPROM Enabled A...

Page 100: ...ay setup If the displays are not side by side horizontally in the show composition using the automatic canvas optimization gives the best results C c Canvas and coordinates Canvas is the drawing area...

Page 101: ...p between them or they have different sizes then scaling will be performed and native resolution might not be archived To know actual pixels representing single display first calculate the total area...

Page 102: ...everything Note If the control monitor is connected to a GPU that has other displays connected resolution in those display is going to be bad This also affects performance C e Performance All layer t...

Page 103: ...me char version 32 null terminated server version string __attribute__ packed Clients can then connect to a given IP address and use the version field for detecting compatible versions D b Connecting...

Page 104: ...or source1 Control object 0 Object controls Parameter name String Object name 0 source1 Parameter description String Description of the object 0 Control info 0 Media information r Parameter play_state...

Page 105: ...ct s current parameter values Both ctrl_status and ctrl_info commands send their output normally as human readable text but also as a message that is easier to parse by computers D d Parameter descrip...

Page 106: ...content Content of message depends on message type 13 CTRL_STATUS Control status result of ctrl_status 14 CTRL_INFO Control info result of ctrl_info 15 ENUM_OBJECTS Object list result of enum_objects...

Page 107: ...ns for object Example message linefeeds added for better readability MSG 100002 176 14 Control object 0 Object controls nParameter name String Object name 0 source1 n Parameter description String Desc...

Page 108: ...layer11 n256 source11 n260 audio11 n261 fx_l11_fx1 n262 fx_l11_fx2 n263 layer12 n264 source12 n 268 audio12 n269 fx_l12_fx1 n270 fx_l12_fx2 n271 layer13 n 272 source13 n276 audio13 n277 fx_l13_fx1 n2...

Page 109: ...parameter is name of the parameter belonging to selected object and value is a valid value for that parameter Multiple parameter value pairs can be given by separating them with comma Examples set la...

Page 110: ...stem_bg calls error Error description in case of bad system call success yes no depending on whether the call succeeded None of the fields are mandatory except for success and that either error or exi...

Page 111: ...Buford GA 30518 USA Analog Way Ltd Tel 852 2967 0428 Unit 2705 06 27 F Tung Seng Commercial Building 69 Jervois Street Sheung Wan Hong Kong Sales General information saleseuro analogway com Sales Gen...

Page 112: ...112 www analogway com USER MANUAL...

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