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Appendix A – System Error Codes

33

CP-15 Instruction Manual

Appendix A – System Error Codes

This appendix provides an overview of common error codes that can appear on a CP-15 Control Panel. 
The table below lists the error code, the name of the code, the meaning of the code, and some basic 
troubleshooting strategies (additional troubleshooting strategies are included on page 34). The codes in 
the table are not intended to be comprehensive. If an error code appears that is not listed, note the 
specific number and contact technical support, (for contact information, see page 34).

The first letter of the error code indicates the following:

E = Error 
W = Warning
A = Alarm* (requires immediate attention)
I = Information*

* Because these codes very rarely appear, they are not included in the table.

Error 

Code

Name

Meaning

Troubleshooting Strategies

E01000A

Enclosure
timeout error

One or more of the enclosures in a 
multi-enclosure system did not 
acknowledge a control operation 
command.

• Resend the command.
• Check the Status LED on the rear of each 

enclosure. If any are red, contact tech 
support.

• Check the power indicators. 
• Check the link connections between 

enclosures.

EFF8002

Enclosure
timeout error

The operation was not completed 
before the timer expired.

• Resend the command.
• Check the power indicators. 
• Check the link connections in 

multi-enclosure systems. 

• Check that the virtual matrix used in the 

command was valid.

E01DFFF

Audio request 
error

A volume or gain request was 
made on a virtual matrix that does 
not switch audio.

• Resend the command on a virtual matrix 

that includes audio.

W010005

Sync timeout 
warning

The system did not receive the 
vertical interval sync signal. Note 
that the switch occurred, but not at 
the sync interval.

• Resend the command.
• Check the sync cable connections.
• Check the HyperTerminal splash screen to 

verify that sync is enabled (see the 
Vertical Interval Sync Board supplement). 

• Check that the sync signal from the 

generator is being received by the vertical 
interval sync board.

• Power the system down and check sync 

board alignment and seating.

Summary of Contents for AutoPatch CP-15

Page 1: ...Instruction Manual AutoPatch Control Panel CP 15 Control Panel Release 2 14 2008 ...

Page 2: ...ng Audio 17 Adjusting Output Volume 17 Muting Un Muting Outputs 19 Adjusting Digital Input Gain 20 Locking Unlocking 22 Locking the Control Panel 22 Unlocking the Control Panel 23 Setting the Password 23 Setup Options 24 Checking the Software Version 24 Choosing the Default Virtual Matrix 25 Reloading the Configuration File 26 Installing a CP 15 Remote Control Panel 27 Connecting to an AMX AutoPat...

Page 3: ...Contents ii CP 15 Instruction Manual ...

Page 4: ... Systems The CP 15 can be ordered as an option for Optima 2 RU and 3 RU custom systems Remote Control Panel The CP 15 Remote Control Panel can be ordered as a separate unit to control an Optima Precis 500 MHz Modula or 8Y 3000 system Control Panels for Custom Systems Configuration Size Control Panel Sales 2 RU 3 RU 8x8 FG1046 261 FG1046 240 16x16 FG1046 258 FG1046 237 16x24 FG1046 255 FG1046 234 2...

Page 5: ... Output Keys and a Power Indicator The Control Dial and Select Key work together for scrolling through the menus displayed on the LCD to place the system into various modes the types of operations e g Change Mode or to access lists for control operations Once in the desired mode use the Input and Output Keys to select values and the Take Key to execute the operations some modes require using the C...

Page 6: ... disconnect a switch Prior to pressing the Take Key the individual operation component s are selected by pressing the appropriate key s Input Output Keys Input and Output Keys correspond to the input and output connections on the rear of the enclosure These keys are used to select the inputs and outputs for routing source signals to destination devices as well as for status and audio operations In...

Page 7: ...display label information on the LCD when pressed Non illuminated key is not available for the current operation e g Input Keys are unavailable when the panel is in Output Volume Mode FIG 4 shows various keys states while in Change Mode Input 9 is flashing white indicating that it was selected first Outputs 3 and 13 are white indicating that they have also been selected and can be unselected The s...

Page 8: ...t are defined for the system This list is used for changing the virtual matrix on which operations will be performed see page 9 Status Selecting Status places the system in Status Mode While in Status Mode signal status can be verified to confirm correct routing or routing to multiple outputs without risk of accidently executing a switch see page 12 FIG 5 Function menu structure Disconnect Selecti...

Page 9: ...operations combine the following four basic tasks To choose a mode submenu or list Press the Function Key to access the Function menu Use the Control Dial and Select Key to choose the desired mode submenu or list To select inputs or outputs Press the corresponding Input or Output Key Selected keys will change color or flash depending on the routing state To select values for fields such as virtual...

Page 10: ...play the name longer FIG 6 The default channel name e g O_Ch 0003 for Output 3 appears unless the name has been modified in the configuration file using XNConnect see the Help file While XNConnect allows for the creation of channel names up to 24 characters long the CP 15 displays only the first 20 characters You can return to the Function menu at any time by pressing the Function Key Note When yo...

Page 11: ...ystem is in Change Mode the available Input and Output Keys turn blue 3 Press Input Key 2 Input Key 2 flashes indicating that it is ready to switch Any outputs currently connected to Input 2 will turn white 4 Press Output Key 1 Output Key 1 illuminates indicating that it is ready to accept the switch 5 Press the Take Key Input 2 switches to Output 1 and the keys turn blue The panel remains in Chan...

Page 12: ...en the power is cycled For information on changing the default virtual matrix see page 25 The directions below give the steps for changing from routing signals on Virtual Matrix 0 Audio Video to routing on Virtual Matrix 2 Audio Stereo To change the virtual matrix 1 Press the Function Key The Function menu appears 2 Locate Virtual Matrix by scrolling with the Control Dial 3 Press the Select Key Th...

Page 13: ...rtual matrix see Changing the Virtual Matrix on page 9 You can return to the Function menu at any time by pressing the Function Key Note When you put the panel in Disconnect Mode available keys will be blue and any unavailable ones will not be illuminated When you select a blue key it turns white You can toggle the keys between the selected white and unselected blue state before pressing the Take ...

Page 14: ... 4 Press Input Keys 1 and 3 and Output Key 9 The keys turn white indicating that they are selected 5 Press the Take Key Inputs 1 and 3 and all outputs connected to them and Output 9 are disconnected as soon as the Take Key is pressed and the keys turn blue 6 Execute additional disconnects Or Press the Function Key to return to the Function menu Current VM ...

Page 15: ... selected by pressing the corresponding Input and Output Keys without changing the routing state The CP 15 stays in Status Mode until the Function Key is pressed If you need to change the virtual matrix see Changing the Virtual Matrix on page 9 You can return to the Function menu at any time by pressing the Function Key To verify the status of a signal 1 Press the Function Key The Function menu ap...

Page 16: ...s that system state to be replicated at a later time The system state includes all current signal routings regardless of the number of virtual matrices involved and any digital gain and or volume settings Before defining a Global Preset route the system to the desired state including audio settings if applicable A global preset number is assigned to a system state during runtime using the CP 15 Co...

Page 17: ...stem routings that are not part of the preset The example below executes Local Preset 3 Discon Conf Rm B on VM 0 To execute a local preset 1 Press the Function Key The Function menu appears 2 Locate Local Preset by scrolling with the Control Dial 3 Press the Select Key The Local Preset list appears 4 Scroll to Local Preset 3 Discon Conf Rm B 5 Press either the Select Key or the Take Key Local Pres...

Page 18: ... Press the Function Key The Function menu appears 3 Locate Global Preset by scrolling with the Control Dial 4 Press the Select Key The Global Preset submenu appears 5 Press the Select Key again to choose Define Global The Define Global list appears 6 Scroll to Global Preset 3 7 Press either the Select Key or the Take Key 8 Wait approximately ten seconds for the system to store the global preset se...

Page 19: ...Dial 3 Press the Select Key The Global Preset submenu appears 4 Scroll to Execute Global Press the Select Key The Execute Global Preset list appears 5 Scroll to Global Preset 3 6 Press either the Select Key or the Take Key Global Preset 3 is executed The system returns to the Global Preset submenu 7 Press the Function Key to return to the Function menu Note Status is not invalidated by global pres...

Page 20: ...put gain plus the amount of output gain specified for any input output routing path cannot exceed 10 dBr If you enter a volume gain command that exceeds 10 dBr when it is combined with the gain of an input the command will be accepted and will be indicated in status results but will not result in an audible difference of more than 10 dBr When the panel is placed in any of the Audio Modes available...

Page 21: ...dio board and the current volume setting for the selected output 6 Adjust the volume by turning the Control Dial The volume audibly adjusts as you turn the Control Dial 7 Select another output to adjust Or Press the Cancel Key to return to the Adjust Audio submenu Or Press the Function Key to return to the Function menu Note If the selected output is muted Muted displays as the current setting Tur...

Page 22: ... Adjust Audio submenu appears 4 Scroll to Mute Unmute 5 Press the Select Key The system is in Mute Mode all Input Keys are turned off and the available Output Keys turn blue and any muted Output Keys turn white 6 Press the Output Key that corresponds to the output to be muted The output is muted and the Output Key turns white 7 Select another output to mute Or Press the Cancel Key to return to the...

Page 23: ...ed Equalizing source levels provides a consistent reference for volume adjustments and eliminates jumps when routing a new source to a destination Typical uses for input gain adjustment include switching consumer and professional grade audio equipment whose levels can vary noticeably in the same matrix switcher Input gain adjustment is also used for equalizing amplitudes between balanced and unbal...

Page 24: ...turning the Control Dial The gain audibly adjusts as you turn the Control Dial 9 If adjusting input gain to equalize input levels Repeat Steps 7 and 8 for all sources that will be routed to the same destination Or If adjusting input gain for a single input Repeat Steps 7 and 8 for the desired input 10 Press the Cancel Key to return to the Adjust Audio submenu Or Press the Function Key to return to...

Page 25: ...for contact information see page 34 Locking the Control Panel The following example uses the default password of 1 2 3 4 5 entered using the first five Input Keys If you enter the wrong password while attempting to lock the control panel an invalid password message appears and the Cancel Key flashes Press the Cancel Key to clear the error and enter the correct password Note For security purposes t...

Page 26: ...nter the password within ten 10 seconds 2 Press the Input Keys in the following order 1 2 3 4 5 The panel unlocks and returns to the Function menu Setting the Password The password can be set in the configuration file using XNConnect The password can be any combination of the first eight Input Keys keys can be used multiple times To set the password and load it to the CP 15 1 Connect the enclosure...

Page 27: ...lt Host software version of the initial operating system IOS for the control panel XNet ID control panel s XNNet device number FP Link baud 115200 indicates a front control panel and the baud rate Or Bridge indicates a remote control panel and the version of its communication link to the enclosure s CPU Use the following steps to check the software version information for the CP 15 Control Panel T...

Page 28: ...before the default virtual matrix changes are implemented If you want to immediately switch on the default matrix either change the current virtual matrix see page 9 or cycle the power If changes are made to the configuration file check to be sure that the system is using the correct default virtual matrix The example below selects Virtual Matrix 2 Audio Stereo as the default virtual matrix To cho...

Page 29: ...mes or creating presets the modified configuration file must be loaded to the system s CPU using one of the Configure menu options see the XNConnect Help file If the configuration file was loaded to the system s CPU using any of following options the CP 15 will need to reload the file Configure Configure Special Virtual Matrix any of the three choices Configure Configure Special Hardware Configure...

Page 30: ... Communication Cable Requirements Two conductor 20 AWG 7 28 strand cable with a drain wire or shield such as Alpha 2412C customer supplied Maximum length of cable 1 000 ft 304 m total including linked panels Parameter Value Cable for XNNet Communications Two conductor 20 AWG 7 28 strand cable with a drain wire or shield such as Alpha 2412C customer supplied Distance 1000 ft 304 8 m total including...

Page 31: ...en both screws and plug the connector back into the Comm Link 5 On the router s CPU unplug the XNNet connector for XNNet connector location see the matrix switcher documentation 6 Loosen the two outer screws on the connector 7 Insert the two wires from the CP 15 Remote into the two outer slots of the connector from the CPU leaving the center slot empty FIG 10 Note that either wire can be inserted ...

Page 32: ...cific to that power source The instructions below are for using an AMX AutoPatch wall transformer To apply power to the CP 15 Remote using the wall transformer 1 Insert the power plug from the transformer into the power jack on the CP 15 Remote FIG 11 2 Place the CP 15 Remote in a rack or other permanent installation location before plugging the transformer into the power source FIG 11 Insert the ...

Page 33: ...rmly in place FIG 12 repeating for each panel in a multi panel system Tip You may find it easier to install the top panel first and move down from there 3 Apply power to the panel s 4 Wait briefly for the system to establish communication with the remote panel Perform a test switch to make sure the system is working properly see Completing the Installation on page 32 If the system is not working p...

Page 34: ...ower source The instructions below are for linking CP 15 Remote Panels using individual AMX AutoPatch wall transformers for power If using a different transformer or a centralized power source note the acceptable power requirements see above and see the transformer or power source documentation for wiring information For assistance with other wiring contact technical support for contact informatio...

Page 35: ...tighten the screws If problems persist contact technical support see page 34 Completing the Installation We recommend completing the installation by executing a test switch routing Input 1 to Output 2 on the level designated by the enclosure s Connector Guide To execute a test switch 1 Press the Function Key The Function menu appears 2 Press the Select Key to choose Change 3 Press Input Key 2 Inpu...

Page 36: ... acknowledge a control operation command Resend the command Check the Status LED on the rear of each enclosure If any are red contact tech support Check the power indicators Check the link connections between enclosures EFF8002 Enclosure timeout error The operation was not completed before the timer expired Resend the command Check the power indicators Check the link connections in multi enclosure...

Page 37: ... has specified a value that is not valid e g entering a decibel value in an adjust volume command that is outside the volume range for the audio board Technical Support Before contacting technical support with a question please consult this manual If you still have questions contact your AMX representative or technical support Have your system s serial number ready The system s serial number is no...

Page 38: ...registered trademarks of AMX AMX reserves the right to alter specifications without notice at any time It s Your World Take Control 3000 RESEARCH DRIVE RICHARDSON TX 75082 USA 800 222 0193 469 624 8000 469 624 7153 fax 800 932 6993 technical support www amx com ...

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