User manual
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4.22
Contacting your administrator (Technical support)
If necessary you may need to contact your administrator.
Before contacting your administrator, make sure you have information such as your phone's codes and
software version to hand.
4.22.1
Date code / Technical code
The codes are located on the foot of the phone. This label is an example and does not represent the one
placed on your phone.
PN
Product number / Technical code.
SN
Serial number / Date code.
4.22.2
Software version
The software version can be viewed on the phone by following this path:
•
Use one of the following:
o
About Software
o
Reach the 'Menu' page
Settings
Options
Version
4.22.3
Hardware model
The hardware model can be viewed on the phone:
•
About Hardware
(If available on your phone).
4.22.4
Documentation
Display a QR code to directly access documentation for your desk phone. Scan the QR code and open the
URL in your favorite web browser.
4.22.5
Rainbow
Display a QR code to directly access the Rainbow™ homepage.
Rainbow is the cloud-based collaboration
application that connects you with your business community.
4.22.6
Send your desk phone or your add-on module to support
Please remove customization kit before sending back your desk phone or your add-on module to
hardware support as hardware support will send back a generic phone. Please refer to the accessories
section to see how to remove the customization kit.
