User manual
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2.61.8
Close the agent session (logout)
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Agent set
•
Logout
2.61.9
Supervisor station
•
A supervisor can consult the messages left in the voicemail inboxes of the call center groups
(maximum 8 groups) using the function keys.
A supervisor can also perform the agent function from the same set
2.61.10
Supervising group mailboxes
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Supervisor station
2.61.10.1
Consulting the messages
When a message is left in a group mailbox, the voice mail present indicator associated with the
supervision key flashes.
•
Press the supervision key.
•
Follow the instructions of the voice guide.
When a mailbox is consulted by a supervisor, the other supervisors cannot access it
2.61.10.2
Supervision keys for group mailboxes and positioning on the sets
•
Access the Perso page to display the positioning of the supervision keys on the sets.
