Alcatel-Lucent Enterprise OXO CONNECT ALE-300 Enterprise DeskPhone User Manual Download Page 1

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OXO Connect

ALE-500  Enterprise DeskPhone
ALE-400  Enterprise DeskPhone
ALE-300  Enterprise DeskPhone

User manual

8AL91434ENABed01

w2213

Summary of Contents for OXO CONNECT ALE-300 Enterprise DeskPhone

Page 1: ...OXO Connect ALE 500 Enterprise DeskPhone ALE 400 Enterprise DeskPhone ALE 300 Enterprise DeskPhone User manual 8AL91434ENABed01 w2213...

Page 2: ...acy and future voice oriented feature to provide a new evolutive user experience A wide choice is possible for professional end users with Corded Handset Cordless Handset or No Handset wired or wirele...

Page 3: ...eploying new binaries and opening the desk phone to other systems To find out the availability of some features contact your administrator who has access to the latest release notes The labels and ico...

Page 4: ...voice mailbox 37 2 12 Redialing 37 2 13 Requesting automatic callback if internal number is busy 37 2 14 Receiving interphony calls 38 2 15 Sending DTMF signals 38 2 16 Mute so that your contact cann...

Page 5: ...3 1 Configure your phone for remote working 59 3 2 Connect your phone to the Wi Fi 64 3 3 Beacon using your desk phone for geo localization in the enterprise 69 3 4 Customize your desk phone with you...

Page 6: ...alphabetic keyboard ALE 100 keyboard USB 96 5 6 ALE 120 Key Expansion Module 98 5 7 ALE 108 Wireless Module 103 5 8 ALE 110 Wall Mounting Kit 104 5 9 Third parties headset certified in Developer and...

Page 7: ...ne improves your experience with its Bluetooth handset Your phone is Bluetooth Smart Ready 1 1 1 Phone description 1 Smart Pad 2 Color touch display with auto brightness adjustment which enhances user...

Page 8: ...creens by swiping left or right 1 1 3 Ordering options and supported accessories There are three commercial variants of the ALE 500 The desk phone with cordless handset ALE 500 ALE 160 ALE 108 The des...

Page 9: ...1 2 1 Phone description 1 Smart Pad 2 Color touch display with auto brightness adjustment which enhances user experience and saves power ambient light sensor 3 Depending on the model of your phone it...

Page 10: ...al variants of the ALE 400 The desk phone with cordless handset ALE 400 ALE 160 ALE 108 The desk phone with corded handset ALE 400 ALE 150 Some options can complete your order such as the addition of...

Page 11: ...ffice or in Home working 1 3 1 Phone description 1 Smart Pad 2 Color display with auto brightness adjustment which enhances user experience and saves power ambient light sensor 3 10 dedicated function...

Page 12: ...ault the abc key lets you switch between alphabetic and numeric keyboards alphanumeric key If a keyboard ALE 100 for example is already connected to the phone the abc key can be programmed F1 and F2 k...

Page 13: ...ere using this key Keep the old keys if necessary 1 5 Compatible accessories The following accessories are compatible with your desk phone and can be ordered separately ALE 100 Keyboard ALE 108 Wirele...

Page 14: ...3ML27500 3ML27420 3ML27410 3ML27310 Safety and regulatory instructions x x x x x x Desk phone base x x x x x x Corded handset x x x Cordless Bluetooth handset x x Not supported Wireless cartridge 1 x...

Page 15: ...Use this key to go back to the homepage long press Use this key to delete one number or character at a time Audiohub Future use To know the latest news contact your administrator who has access to th...

Page 16: ...of the leds The ring around the Smart Pad and the keys can light up depending on the event The ring can light up completely or partially depending on the case 1 7 3 1 Smart Pad ring Smart Pad ring is...

Page 17: ...ds free mode During settings Settings 1 7 3 4 Use cases Incoming calls The Smart Pad ring is blinking blue The hands free loudspeaker key is blinking blue to show hands free hook off capacity During c...

Page 18: ...purple until the update is finished 1 8 Change the theme skin of your phone You can change the theme of your phone among the 5 proposed the following images are from ALE 400 Horizon Fusion Spring Plei...

Page 19: ...fault page displayed configure voice mail and access telephone functions such as calling back one of the last numbers or intercepting calls Perso page Perso Contains call line keys allowing supervisio...

Page 20: ...ices and options while programming or configuring or Back Exit key Use this key to go back to the previous step Use this key to go back to the homepage long press This key is only available on ALE 500...

Page 21: ...directly related to the status of the call consulted For example the transfer function will not be available between a call in progress or on hold and an incoming call or Back Exit key Use to switch...

Page 22: ...ifferent audio ambience for your convenience Neutral Bass Boost Clarity Legacy Hearing Aid Check this option if you are using a hearing aid Display Use this menu to adjust the display of your set Auto...

Page 23: ...menu to find information about the software and hardware releases of your desk phone Use this menu to obtain the link to the user manual of your desk phone or the link to the Rainbow home page Softwa...

Page 24: ...r Bluetooth enabled without any paired devices Dark color Bluetooth accessory paired Light color a Bluetooth mobile phone has been paired but it is not connected Dark color Bluetooth mobile phone conn...

Page 25: ...1 and F2 keys Lit when the function associated with the key is activated A service or a direct call can be associated to these keys Alphanumeric key Switch between the alphabetic and numeric dialpad P...

Page 26: ...d separately In this case the alphanumeric key is disabled and can be programmed Enter alphabetic characters The number pad keys have letters that you can display by successive presses The number is t...

Page 27: ...duplex It is able to transmit data or power 1 14 2 Plug in the phone The phone can be powered either via a power adapter 5V 3A sold separately or via Power over Ethernet PoE The power adapter can be...

Page 28: ...naling are encrypted In idle state the following icon is displayed in the status bar to indicate that the signal is encrypted Depending on the icon priority see chapter Status icons Your phone support...

Page 29: ...is retained for a few seconds so that if you quit the messaging portal you can access it again after a few seconds without having to re enter your password The length of this time out depends on your...

Page 30: ...nfirm 2 2 5 Deleting When consulting an event call log instant message or voice message you can delete the event once you have consulted it However you can choose to delete all events in one go Access...

Page 31: ...ss the associated softkey Missed call Press to confirm All missed calls are acknowledged 2 3 3 Delete all missed calls Press the associated softkey Press the associated softkey Press to confirm All mi...

Page 32: ...e call and switch on the audio on the headset Press the line key om the Bluetooth device Bluetooth Wireless handset Dial the destination number Hands free Dial the destination number Programmed line k...

Page 33: ...aller still hears the ringback tone You can still answer the call after you have ignored it 2 7 Switching between audio modes During conversation you can switch between different audio modes handset l...

Page 34: ...e 8 for handset and headset 10 for hands free and loudspeaker The selected volume for each audio mode will be saved for future conversations During a conversation Adjust the volume by using the Smart...

Page 35: ...Unified the unified directory mode is enabled o OK stay in the current mode 2 9 1 Calling a contact using the unified directory Enter the first letter of your contact s surname When entering the name...

Page 36: ...tact company phone number o or Modify the search o readmore display other information about the selected contact o list display the result as a list Use the navigation keys to select the contact and p...

Page 37: ...mber to redial from the last 10 dialed numbers Start the call You can also access this feature through the menu Reach the Menu page Redial list Select the number to redial from the last 10 dialed numb...

Page 38: ...t buttons on a keyboard and allows communication with interactive voice servers During a conversation you sometimes have to send DTMF signals such as with a voice server an automated attendant or a re...

Page 39: ...so displayed in the Info page Access the messaging portal Select the voice message feature depending on your phone use touchscreen or the associated softkey Enter your password if required and apply S...

Page 40: ...me When entering the name you can extend the search by adding the first letters of the first name after entering the symbol or pressing 1stname Start the search A list of matching names is displayed o...

Page 41: ...er your password if required Select one of the following tabs new messages received messages sent messages or all messages Use left and right navigation key or press directly on the tab if your phone...

Page 42: ...to a colleague connected to the same telephone system generally a colleague in your enterprise If your set is not equipped with a magnetic keyboard use the alphanumeric keyboard to enter letters Use...

Page 43: ...e use touchscreen or the associated softkey Enter your password if required Select one of the following tabs missed calls or all calls Use left and right navigation key or press directly on the tab if...

Page 44: ...ll during a conversation Use one of the following Dial directly the number for your call depending on the system configuration or 1 Dial directly the number for your call depending on the system confi...

Page 45: ...hold icon from the conversation screen Your first call is placed on hold Other method Answer Press the Back Exit key to display the Perso page Select the call on hold Your first call is placed on hol...

Page 46: ...ts conference During a conversation a second call is on hold Use one of the following o Conference o 1 You are in conference mode 1 Depend on system configuration for specific countries as United Stat...

Page 47: ...This number must have been defined previously by the system administrator 2 31 2 Join a Meet me conference Once set up by the conference master the participants can join the Meet me conference 5 parti...

Page 48: ...r the name of your contact Apply 2 34 Selecting calls to be forwarded When a forward is applied you can select the types of call to be forwarded outside internal all Select the forward icon Ext Int Se...

Page 49: ...each the Menu page settings assistant menu you can then choose where to route the calls o internal Nr dial number of a colleague or your assistant o externalNr dial an outside line number o mobile Nr...

Page 50: ...p calls You can forward all your group calls to another internal number Group calls forwarding programmed key The programmed key has to be configured by the system Enter the number of the phone you wa...

Page 51: ...ned message Fixed Msg Select the message to be sent Select the language of the message that will be displayed Language Notice that you can select the message to send by its number by selecting the opt...

Page 52: ...e o sendTxtMsg sending a written message to an internal caller o save to rep save the sender s number in your directory o terminate consultation 2 47 Send a voice message copy Access the messaging por...

Page 53: ...left in your mailbox but you are not at your desk You can configure your telephone so that you receive notification of the message on another telephone Reach the Menu page Settings Notification Press...

Page 54: ...ephone ringing in an office where no one can answer If authorised you can answer the call on your own telephone If the telephone ringing is in your own pick up group Group call pick up programmed key...

Page 55: ...rvised contact is in a conversation Steady blue You are in a conversation with the supervised contact Steady blue The supervised contact puts the call on hold Blinking blue Unread message on supervise...

Page 56: ...s free function 2 60 Broadcasting a message on the loudspeakers of a station group A message not requiring an answer can be broadcasted on the loudspeakers within your broadcast group Off hook Number...

Page 57: ...gent has taken a break and is not taking calls The agent can change the operating status directly by entering codes pressing the function keys or using the Agent Assistant agent software on PC if avai...

Page 58: ...2 61 10 Supervising group mailboxes Supervisor station 2 61 10 1 Consulting the messages When a message is left in a group mailbox the voice mail present indicator associated with the supervision key...

Page 59: ...t In this section we describe how to manually configure your desk phone for remote use Alcatel Lucent Enterprise also offers remote desk phones deployment solutions Alcatel Lucent Enterprise Easy Depl...

Page 60: ...fig o Enable VPN you have to activate this option to use your desk phone for remote working o VPN Server enter the address of the VPN server o Validate o VPN PSK enter the pre shared key to establish...

Page 61: ...s icon to exit the configuration menu The desk phone restarts Enter the PIN code if you have selected the option Request Pincode on Boot Validate Your desk phone is ready for remote working If an erro...

Page 62: ...o The PIN code is requested o Select this icon to go back o The phone restarts in normal mode The VPN is temporary disabled until the next reboot If the option is not enabled o Access to the administr...

Page 63: ...code o Validate o Enable VPN enable the teleworker o Select this icon to save parameters o The VPN configuration is saved and the main menu is displayed o Select this icon to exit the configuration me...

Page 64: ...load of the WiFi configuration file Auto WLAN configuration enables automatic deployment within a company Auto configuration via URL to download the Wi Fi configuration file Auto configuration from an...

Page 65: ...an ignore the wizard by pressing the coresponding key or by connecting the desk phone to Ethernet Ignore wizard Follow the instructions of the wizard Localization define the country where the desk pho...

Page 66: ...er only o Validate o Wifi scanning Sort order sort the result by power or name Filter apply a filter to the results None all scanned SSIDs are listed Register only SSIDs that are still registered are...

Page 67: ...the desk phone Network Wireless Network Settings Enable IEEE 802 11d uncheck the option Enter the two character country code Validate Select this icon until you see the exit icon Exit the administrati...

Page 68: ...he connection 3 2 5 Enable the WLAN Disable the WLAN You can simply enable disable the WLAN by connecting disconnecting the desk phone to Ethernet You can also manually disable the WLAN as follows Acc...

Page 69: ...smartphone can detect a beacon once it s in range There are many applications for localization with beacon For example isolated worker protection is becoming more and more a concern for companies But...

Page 70: ...background Add your own screensaver The new skin contains Logo Background Screensaver Ring tones Boot screen If a customization file is available on the system this will override all skins and will be...

Page 71: ...Reach the Menu page Settings Mailbox You can listen to the greeting customize the greeting and set the default greeting Listen Record name You can replace the greeting message by a personal message Pe...

Page 72: ...your choice 32 tunes End or To adjust other audio features One ringing is louder than the others and can be used in noisy environments 4 4 2 Adjusting the ringer volume Level Volume Select the volume...

Page 73: ...bience can be changed when the desk phone is in idle state or during a conversation except if you are in conversation via the USB audiohub Audio Ambiences Select the desired ambience o Neutral no filt...

Page 74: ...Auto Brightness Activate or deactivate the feature 4 7 1 2 Auto adjusting of the LED brightness and the busy light logo on back shell if present Display Advanced LED Auto Brightness Activate or deacti...

Page 75: ...d F2 keys Add on module If your set is not equipped with a magnetic keyboard use the alphanumeric keyboard to enter letters Use the alphanumeric keyboard key to switch between the numeric and alphabet...

Page 76: ...ed depend on the system configuration Some keys must be programmed by your administrator Led behavior may differ depending on the system configuration For more information contact your installer or ad...

Page 77: ...efix is followed by a number between 1 and 10 which defines the color B bold The numbers for each color are as follows Use the color number 0 to go back to the default color As a reminder if you are u...

Page 78: ...l your reminder request Reach the Menu page Appointment Temporary Permanent Select the type of appointment temporary or permanent Clear The Appointment programmed icon disappears from the welcome page...

Page 79: ...u Bluetooth Add device Searching for Bluetooth equipment Wait for the detected equipment type and address to be displayed Select the relevant equipment Add Confirm Acknowledgement message and display...

Page 80: ...elect your preferred accessory to be used as the default accessory The most visible icon is the default device In the following example a USB headset and a Bluetooth headset are connected The default...

Page 81: ...c This feature is only available when your desk phone is equipped with ALE 108 wireless module Otherwise the corresponding menu is not displayed or is inactive Bluetooth Devices Display of the differe...

Page 82: ...About Software o Reach the Menu page Settings Options Version 4 22 3 Hardware model The hardware model can be viewed on the phone About Hardware If available on your phone 4 22 4 Documentation Displa...

Page 83: ...VPN configuration VPN o Security Security o Software information version run mode Software infos o Hardware information MAC CPU Hardware infos o Beacon activation Hardware infos Bluetooth infos BT Be...

Page 84: ...to be formated in FAT32 mode Create a directory on the USB key upgrade Copy binary files into the new directory img Insert the USB key into the right side USB C slot 3 of the add on module see chapter...

Page 85: ...luetooth accessories ALE 108 Wireless Module cartridge ALE 160 Cordless Handset ALE 161 Cordless Handset Battery Pack 5 1 3 Other headsets Compatible headsets are validated by the Developer and Soluti...

Page 86: ...ct from hearing you 3 Volume up and down boutons Increase the volume during conversation by pressing this key in quick succession Decrease the volume during conversation by pressing this key in quick...

Page 87: ...the handset Handset not paired Steady purple Pairing mode waiting for connection Fast blinking red and blue Idle state not charging Switched off Incoming call the phone is ringing Blinking blue In con...

Page 88: ...5 6 Disconnect the old battery and replace it with the new one by joining the 2 connectors 7 Place the piece by respecting the notches 8 Slide the piece to the top of the hands a few millimeters with...

Page 89: ...ch devices 3 Connect the handset with the desk phone Searching for Bluetooth equipment Wait for the detected equipment type and address to be displayed Select the Bluetooth wireless handset displayed...

Page 90: ...press simultaneously on Mute and Volume keys Previous language press simultaneously on Mute and Volume keys 5 2 8 2 Activate deactivate voice prompts The handset is connected Bluetooth Devices Select...

Page 91: ...age is displayed on the screen Device removed 5 2 12 Upgrade the handset The paired Bluetooth handset will be updated automatically if the desk phone installs a newer firmware release for the handset...

Page 92: ...number in the picture 4 Pay attention to the cable direction the long side is on the back of the desk phone 2 Put the cable in the notch under the handset s base of the desk phone as described in the...

Page 93: ...phone and you can purchase the other kits separately There are 4 colors ALE 140 Azur Customization Kit light blue ALE 140 Factory Customization Kit gray ALE 140 Ruby Customization Kit Red ALE 140 Nept...

Page 94: ...User manual 8AL91434ENABed01 94 113...

Page 95: ...ht side 4 Gently lift the piece by pushing forward you will hear a small click when the piece is removed 5 Remove the piece by rotating it as shown in the drawing 5 4 3 2 Install the custization kit A...

Page 96: ...magnetic keyboard is automatically fixed on the base of the set It is connected to the corresponding connector behind the phone Country variants AZERTY QWERTY QWERTZ 5 5 2 Unboxing ALE 100 keyboard Sa...

Page 97: ...mple Cursor moving key left right Allows you to navigate edited boxes Move the cursor to the right Move the cursor to the left Enter key to validate edited text Backspace key to delete one character i...

Page 98: ...egulatory instructions 5 6 3 Connectors 1 Universal Serial Bus USB C connector Use this connector to connect an additional add on to another add on that is already connected to the desk phone If free...

Page 99: ...er on the foot of the desk phone on the side where you want to attach the add on module o First place the provided foot clip on the add on module and clip the second side to the foot of the desk phone...

Page 100: ...esk phone For examples depending on the model of your desk phone Depending on the phone model the number of add on modules and the power supply it may be necessary to connect an additional power suppl...

Page 101: ...lace the provided foot clip on the add on module and clip the second side to the desk phone foot or installed add on module o Place the cover previously removed on the outside of the add on module Plu...

Page 102: ...pages 1 1 2 A segment is flashing blue a contact programmed on this page is trying to call you incoming call Touch the segment to open the page A segment is illuminated in blue the page corresponding...

Page 103: ...dset To connect a Bluetooth headset To connect the desk phone to the wireless LAN To use Beacon feature Depending on the option your desk phone can be equipped with the wireless module In any other ca...

Page 104: ...User manual 8AL91434ENABed01 104 113 5 8 ALE 110 Wall Mounting Kit 5 8 1 Wall mount installation...

Page 105: ...d wall plate that you can easily find on the market Follow the manufacturer s instructions to install the wall plate on the wall When the wall plate is fixed you can prepare your phone and mount it on...

Page 106: ...stand range 25 60 25 60 0 60 0 60 Color Neptune Blue Neptune Blue Neptune Blue Neptune Blue Display 5 5 inch color touch LCD 720 x 1280 16 9 5 5 inch color touch LCD 720 x 1280 16 9 4 3 inch color to...

Page 107: ...L27140AB ALE 140 Azur Customization Kit 3ML27140AC ALE 140 Ruby Customization Kit 3ML27140AD ALE 140 Neptune Customization Kit 3ML27140AH ALE 150 SWB Corded Handset 3ML27150AA ALE 160 WB Cordless Hand...

Page 108: ...d Telephone Network PSTN connection This can result in severe damage to the phone Never allow your telephone to come into contact with water When external power supply is used it shall be connected to...

Page 109: ...5 EC ErP 2011 65 EU RoHS and its amendment 2015 863 EU Non Radio equipment 2014 30 EU EMC 2014 35 EU LVD Radio equipment 2014 53 EU RED ALE 160 ALE 108 these devices offer a Bluetooth radio interface...

Page 110: ...ou to chemicals including Lead and Lead Compounds which are known to the State of California to cause cancer and birth defects or other reproductive harm For more information go to www P65Warnings ca...

Page 111: ...quipment must be returned to a collection point for electronic equipment waste disposal Defective batteries must be returned to a collection point for chemical waste disposal Related Documentation Oth...

Page 112: ...launch vocal assistant depending on the software version Hands free Loudspeaker key Pressing this key answers an incoming call in hands free mode when activated the key is lit blue When a call is in p...

Page 113: ...Transfer 1 Conference Call the first contact Call the second contact Conference 1 Make calls via your programmed call keys Press the desired programmed call key Perso Programming direct call keys Sele...

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