Air Techniques, Inc.
Page 50
Troubleshooting
Problem
Probable cause
Solution
Imaging software fails to
recognize the unit
Unit not switched on
• Switch the device on.
Connecting cable between unit
and computer not correctly
connected
• Check the connecting cable
Computer does not detect any
connection to the unit
• Check the connecting cable.
• Check the network settings (IP address and
subnet mask).
Hardware error
• Contact technician.
The IP address of the unit is being
used by another unit
• Check the network settings (IP address and
subnet mask) and assign a unique IP address to
each unit.
• Inform a service technician, if the problem persists.
The unit does not appear
in the VistaConfig selection
list
Unit is connected downstream of
a router
•
Configure the IP address without an intermediate
router on the unit.
• Reconnect the router.
•
Manually enter the IP address in VistaConfig and
register the unit.
The IP address of the unit is be-
ing used by another unit
• Check the network settings (IP address and subnet
mask) and assign a unique IP address to each unit.
• Inform a service technician, if the problem persists.
The unit appears in the Vista-
Config selection list, but con
-
nection is not possible
Subnet masks of the computer
and the unit do not match
• Check subnet masks, adjust if necessary.
Error message “E2490
The connection to the unit was
interrupted while the software
was still attempting to communi-
cate with the unit
• Restore the connection to the unit.
• Repeat the process.
Error during data transmission
between unit and computer.
Error message “CRC error
timeout”
Connecting cable used is incor-
rect or too long
• Only use original cables.
Summary of Contents for J1100
Page 2: ......
Page 62: ...Air Techniques Inc Page 62 NOTES...
