Contacting Agilent Technologies
Maintenance
E1852B Operating Guide
183
Contacting Agilent Technologies
This section details what to do if you have a problem with your test set.
If you have a problem with your test set, first refer to the section. This
chapter contains a checklist that will help identify some of the most
common problems.
If you wish to contact Agilent Technologies about any aspect of the test
set, from service problems to ordering information, refer to see Sales
and Service Offices on page 185.
If you wish to return the test set to Agilent Technologies refer to
see Returning Your Bluetooth Test Set for Service on page 186.
Before calling Agilent Technologies
Before calling Agilent Technologies or returning the test set for service,
please make the checks listed in see Check the Basics on page 183. If
you still have a problem, please read the warranty printed at the front
of this guide. If your test set is covered by a separate maintenance
agreement, please be familiar with the terms.
Agilent Technologies offers several maintenance plans to service your
test set after warranty expiration. Call your Agilent Technologies Sales
and Service Center for full details.
If the test set becomes faulty and you wish to return the faulty
instrument, follow the description on how to return the faulty
instrument in the section see Sales and Service Offices on page 185.
Check the Basics
Problems can be solved by repeating what was being performed when
the problem occurred. A few minutes spent in performing these simple
checks may eliminate time spent waiting for instrument repair. Before
calling Agilent Technologies or returning the test set for service, please
make the following checks:
• Check that the line socket has power.
E1852-90007.book Page 183 Monday, February 4, 2002 2:09 PM
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