Agilent Technologies 11896A, User'S And Service Manual

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V erication and Service Information
Service Information
Direct mail-order system Within the US A, Agilent T echnologies can supply parts through a direct
mail-order system. A dvantages of using the system are as follows:
Direct ordering and shipment from Agilent T echnologies .
No maximum or minimum on any mail order . (There is a minimum order
amount for parts ordered through a local Agilent oce when the orders
require billing and invoicing.)
Prepaid transportation. (There is a small handling charge for each order .)
No invoices .
T o provide these advantages , a check or money order must accompany
each order . Mail-order forms and specic ordering information are available
through your local Agilent T echnologies oce .
Direct phone-order system Within the US A, a phone order system is available for regular and hotline
replacement parts service . A toll-free phone number is available , and
Mastercard and Visa are accepted.
Regular orders The toll-free phone number , (800) 227-8164, is available Monday through
Friday , 6 am to 5 pm (P acic time). Regular orders have a 4-day delivery
time .
Hotline orders Hotline service is available 24 hours a day , 365 days a year , for emergency
parts ordering. The toll-free phone number , (800) 227-8164, is available
Monday through Friday , 6 am to 5 pm (P acic time). After-hours and on
holidays , call (415) 968-2347.
T o cover the cost of freight and special handing, there is an additional hotline
charge on each order (three line items maximum per order). Hotline orders
are normally delivered the next business day after they are ordered.
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