Agilent Technologies 11896A, User'S And Service Manual

Page: 108 / 140

How to Return the Agilent 11896A for Service
When an instrument is returned to an Agilent T echnologies service oce for
servicing, it must be adequately packaged and have a complete description of
the failure symptoms attached.
When describing the failure , please be as specic as possible about the nature
of the problem. Include copies of additional failure information (such as
instrument failure settings , data related to instrument failure , and error
messages) along with the instrument being returned.
Please notify the service oce before returning your instrument for service .
Any special arrangements for the instrument can be discussed at this time .
This will help the Agilent T echnologies service oce repair and return your
instrument as quickly as possible .
P ackaging
The original shipping containers should be used. If the original materials
were not retained, identical packaging materials are available through any
Agilent T echnologies oce .
C A U T I O N
Instrument damage can result from using packaging materials other than the
original materials . Never use styrene pellets as packaging material. They
do not adequately cushion the instrument or prevent it from shifting in
the carton. They may also cause instrument damage by generating static
electricity .
5-9