Affirmative YEStablet 7370, User Manual

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Troubleshooting
The following table provides some solutions to common problems that can occur during setting up or
using your YES
tablet 7370.
Table 8. Troubleshooting Information
Problem Solution
The tablet screen stays black after you press the
Suspend/Resume button to recover from the
Suspend mode.
You may be in the Power Off mode. Press the
Reset button.
The tablet screen stays black after you press the
Reset button to do a Cold Boot.
You may be in the Suspend mode. Press the
Suspend/Resume button.
The wireless LAN adapter status reports a good
signal, but stays in the “Associating with xxx”
condition indefinitely. Do a Cold Boot .
The wireless LAN adapter status reports a good
signal, but then reports that it “Cannot associate
with xxx”. There is a mismatch in the security settings
between the adapter and the xxx access point.
Make sure that both are at the same level of
security and are using the same encryption key. If
you are using EAP security, make sure that the
authorization server is operating on the network.
You made configuration changes to the YES tablet
or to an application, but they are gone after a Cold
Boot .
You forgot to save them with the Control
Panel|Registries Save/Restore utility.
You created some files and saved them, but they
are gone after a
Cold Boot .
Files can only be saved permanently if they are
saved to the
InternalStorage folder or saved to
external storage.
Screen and input response is very slow in ICA and
RDP sessions. You may be using a Cisco Aironet wireless LAN
adapter connected to a non-Cisco access point.
See
Setup|Wireless LAN Adapters|Cisco for more
information.
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