Adobe CAPTIVATE 2, Use Manual

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286 Chapter 17: Troubleshooting
Troubleshooting application distortion when recording
Application distortion can occur with certain combinations of Windows and video cards. The
problem can be solved by setting the hardware acceleration on your computer to None. You can
change this setting in the following location: Start Menu > Settings > Control Panel > Display >
Settings > Advanced > Troubleshoot.
Troubleshooting capturing while recording a web application
When you capture a web-based application or a website from a browser, sometimes the slide does
not have the correct image.
Whenever you capture a screen, you must listen to the shutter sound. When the shutter sound
occurs, it indicates that Adobe Captivate has successfully taken the screenshot. When you are
capturing from a website or a web-based application and you have to click on several links, you
will hear the shutter sound on every click. After you click a link and a new page is loaded, wait for
the page to load completely. After the page is fully loaded, you will hear the shutter sound of
Adobe Captivate. In case you do not hear the shutter sound when the page is fully loaded, press
the Print Scrn key, which will take the screenshot manually. It is recommended that you use
Internet Explorer as the browser when capturing a website or a web- based application. Following
these simple guidelines will enable you to achieve the best results.
Troubleshooting choppy full motion recording
You can create a smoother full motion project, particularly better mouse movement, by disabling
hardware acceleration. When hardware acceleration is enabled, it can use a great deal of system
resources and result in “choppy” full motion recording. Disabling hardware acceleration results in
better full motion recording quality.
To easily disable hardware acceleration when recording a full motion project, select the Disable
hardware acceleration option from the Full Motion Recording tab of the Recording Options
dialog box. If you select this option, your computer screen will briefly flicker when you begin and
end full motion recording. This screen flicker does not harm your computer and does not appear
in the final project.
Correcting colors in slides
In general, color should appear correctly in Adobe Captivate projects. However, there are cases in
which colors may appear inaccurately, such as when the color scheme varies radically between
slides. So if Slide A uses color palette ABC, and Slide B uses color palette XYZ, and the two
palettes are radically different, Slide B might resort to using palette ABC.
Most of these problems can be fixed by changing the video quality of the slide. Adobe Captivate
provides four levels of video quality, even though only the Standard option is suggested for most
uses.