Adobe CAPTIVATE 2, Use Manual

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CHAPTER 17
Troubleshooting
This chapter provides troubleshooting tips for some common questions and scenarios.
Troubleshooting Adobe Captivate project startup
When you start Adobe Captivate, the application automatically looks for updates to the product
on the Internet if the value of the ConnectToInternetOnStartUp key is set to 1.
You can prevent this behavior by editing the ConnectToInternetOnStartUp DWORD key in the
registry.
To edit the ConnectToInternetOnStartUp DWORD key in the registry:
1.
Open the Registry Editor (regedit.exe).
2.
Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Captivate.
3.
Change the value of the ConnectToInternetOnStartUp DWORD key to 0.
4.
Close the Registry Editor.
The changes are applied after you restart Adobe Captivate.
If the key does not exist, you must create the ConnectToInternetOnStartUp registry key of type
REG_DWORD, and set its value to 0.
Troubleshooting animation timing
If you notice when previewing a project that an animation file you added as an object is
displaying for a longer or shorter period of time than the duration of the animation file, you can
synchronize the animation with the Adobe Captivate Timeline to give you greater control over
the timing. To synchronize the animation, double-click the animation to open the Animation
dialog box, click the Options tab, and select Synchronize with project.
Note: If the animation file was originally recorded with an audio track, you may find that the audio
track is choppy after selecting the synchronize with project option. The best solution is to separate
the animation file and audio so they can be used as two distinct objects in the project.