Acer Z5700 Series, Service Manual, Page: 165 / 206

155 Chapter 4
ODD Failure
If an Optical Disk Drive failure is determined, use the following flowchart to determine the required action:
ODD Not Operating Correctly
If the ODD exhibits any of the following symptoms it may be faulty:
• Audio CDs do not play when loaded
• DVDs do not play when loaded
• Blank discs do not burn correctly
• DVD or CD play breaks up or jumps
• Optical drive not found or not active:
• Not shown in My Computer or the BIOS setup
• LED does not flash when the computer starts up
• The tray does not eject
• Access failure screen displays
• The ODD is noisy
Perform the following general solutions one at a time to correct the problem.
1. Reboot the computer and retry the operation.
2. Try an alternate disc.
3. Navigate to Start

Computer . Check that the ODD device is displayed in the Devices with Removable
Storage panel.
4. Navigate to Start

Control Panel

System and Maintenance

System

Device Manager .
a. Double-click lDE ATA/ATAPI controllers . If a device displays a down arrow, right-click on the device
and click Enable .
START
Check DVD
cable connection
DVD does not
play
Reconnect
cable correctly
Check DVD
module
Replace ODD
module
Close
Close
Close
OK
NG OK
OK NG
NG
Replace
Mainboard
OK
NG
OK