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Main burner flame will not light
ON/OFF rocker switch in OFF position
Gas supply turned off Check
Gas supply turned off
Check for multiple shut-offs in the supply line.
Verify gas supply is turned on.
Low gas supply
Consult with plumber or gas supplier.
Check LP (propane) tank. Refill if necessary.
Wiring disconnection or improper wiring
Check for faulty or incorrect wiring.
Plugged main burner orifice
Remove blockage.
Pilot flame
Verify the pilot flame is properly directed to
ignite burner. See pilot flame troubleshooting
above.
Remote control not working properly
Replace batteries.
No call for heat
Verify remote control is powered ON and
thermostat operation is turned OFF.
Pilot and burner extinguish
while in operation
No LP (propane) gas in tank
Check LP (propane) tank. Refill if necessary.
Incorrect glass assembly installation
Refer to Glass Frame Assembly Section
Incorrect vent cap installation
Adjust if necessary.
Vent cap blockage
Remove debris if necessary.
Improper pitch on horizontal venting
1/4 in. (6 mm) rise per foot (30 cm) is required
on horizontal venting
Exhaust vent pipe leaking exhaust gases
back into firebox
Check for leaks and repair if necessary.
Excessive draft
A restrictor may need to be installed or
modified.
Soot appears on glass
Improper log placement
Refer to Log Set Installation section.
Improper venturi setting
Venturi air shutter may need to be opened
slightly to allow more air into the gas mix.
Refer to Burner Venturi section.
Incorrect vent cap installation
Adjust if necessary.
Vent cap blockage
Remove debris if necessary.
Flame burns blue and lifts off
burner
Improper venturi setting
Venturi air shutter may need to be opened
slightly to allow more air into the gas mix.
Refer to Burner Venturi section.
Incorrect vent cap installation
Adjust if necessary.
Blockage or leakage of the vent system
Check the vent pipes for leaks, and the
vent cap for debris. Repair the vent pipes or
remove debris from vent cap, if necessary.
No reaction to command
Battery back batteries or remote control
batteries low
Replace batteries.
No communication between remote
control and ignition module
Reprogram remote control to the ignition
module.
A maximum number of failed ignitions or
flame restorations has been reached
Reset ignition module.
Installation and repair shall only be done by a qualified service person. The fireplace should be inspected
before use by a qualified service person. It is required to be inspected at least once a year by a professional
service person.
IMPORTANT
HOMEOWNER OPERATION
